Lobby

Reviews of Best Western Plus Main Street Inn

2.5 out of 5
Best Western Plus Main Street Inn
1562 E Main Street, Brawley, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 208 out of 382 reviews" "
Rating 8 - Good. 112 out of 382 reviews" "
Rating 6 - Okay. 31 out of 382 reviews" "
Rating 4 - Poor. 18 out of 382 reviews" "
Rating 2 - Terrible. 13 out of 382 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with partner
Liked: Staff & service, property conditions & facilities
The room was large, clean and comfortable.The breakfast was good with many choices. The staff were very pleasant.
Stayed 2 nights in Mar 2024
Response from General Manager on 13 Mar 2024
Thank you so much David for staying with us and the wonderful compliments! We really appreciate it!

8/10 Good

William, Lehigh Acres

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is excellent. I dropped my cell phone on the way inside and when I could not find it I asked one of housekeeping staff if she happened to see it and she had found it, turned it into the front desk.. I was so relieved!!
Stayed 2 nights in Jan 2024
Response from General Manager on 26 Jan 2024
Thank you for the compliments to our staff. Glad to hear they found your phone and turned it in. Hope to see you again soon.

8/10 Good

Steven

Travelled with family
Liked: Amenities
Stayed 1 night in Jan 2024
Response from General Manager on 26 Jan 2024
Thank you Steven for the 4 out of 5!

6/10 Okay

David w

Stayed 2 nights in Jan 2024
Response from General Manager on 9 Jan 2024
Thank you David for rating our hotel. We do appreciate it and if there is anything you may suggest to improve, please let us know.

6/10 Okay

Tim, San Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities
So - it's probably the best Brawley has to offer, but...it has some drawbacks you should be aware of. The staff were friendly and kind. The location is fine, right on the main drag and hear an IH tractor dealership, so that is a good thing... :) The hotel itself is a bit dated, while it was clean, and the beds were comfy, the AC sounded like a loud running faucet, the fridge sounded like a dripping faucet, and the ceiling creaked loudly as the people upstairs moved around. Pretty annoying at 5AM. Overall, good marks for Brawley, as the other options are exterior entry motel style places.
Stayed 2 nights in Dec 2023
Response from General Manager on 29 Dec 2023
Hi Tim! We appreciated your open feedback on our hotel. I am very sorry for the noise issue that you had encountered while staying with us. We are going to be working on updating items in our hotel which we hope will be some major improvements through the next year. Thank you for the compliments as well and hope you have safe travels and a great new year!

8/10 Good

scott

Stayed 1 night in Dec 2023
Response from General Manager on 29 Dec 2023
Thank you Scott for staying with us for giving us 8 out of 10. We greatly appreciate it and hope to see you again soon. Safe travels.

6/10 Okay

Rod

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good not Great.
Our stay at the Best Western in Brawley was nice. Service from the front desk was great. Breakfast was better than other hotels I have stayed at. My only suggestion is for the employees to keep their voices down when talking to each other or on the phone at 3:00 am as the sound carries upstairs into room 202 and is very loud!
Stayed 1 night in Nov 2023
Response from General Manager on 22 Nov 2023
Hi Rod, on behalf of my team I would like to apologize for the noise you had encountered during your stay. I will have this address as we do want you and all our guests to have a great stay with us.

4/10 Poor

Ricardo

Stayed 1 night in Nov 2023
Response from General Manager on 29 Dec 2023
Hi Ricardo, it looks like your stay was not as expected. Please reach out to us so that I may better understand and try to help.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Nov 2023
Response from General Manager on 9 Nov 2023
Thank you Thomas for the rating! We greatly appreciate it.

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from General Manager on 6 Nov 2023
Thank you for giving us 10 out of 10, we appreciate it!

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Oct 2023
Response from General Manager on 25 Oct 2023
Thank you for the rating and that you had a good stay! Hope to see you again.

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Oct 2023
Response from General Manager on 13 Oct 2023
Thank you Nick for giving us 5 out of 5!

10/10 Excellent

Lars

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot
Great mellow place to stay. Breakfast could have been better, but it was okay.
Stayed 1 night in Oct 2023
Response from General Manager on 7 Oct 2023
Thank you Lars for your review. Was there anything specific about breakfast you feel we could improve on? We appreciate the feed back!

8/10 Good

Veronica

Liked: Cleanliness, staff & service, amenities
Facility is average but staff is friendly and helpful. Building could use some upgrades but met our needs. Mattress was way too firm for my comfort back was achy in the morning. Overall was as expected for the location, nothing fancy but a safe quiet place to spend the night after a family party.
Stayed 1 night in Sep 2023
Response from General Manager on 7 Oct 2023
Hi Veronica! Thank you for your feedback of your experience at our hotel. We are hoping to work on some upgrades soon to improve our guest experience. Hope you have a wonderful family party!

8/10 Good

Darlene

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Need a little more TLC
Our stay was actually OK pillows. Quite small carpet needs to be vacuumed thoroughly in rooms and especially down the hallways. The service was great. The food was OK overall I gave this hotel 3 1/2 stars.
Stayed 2 nights in Sep 2023
Response from General Manager on 18 Sept 2023
Hi Darlene! Thank you for staying at our hotel and your feed back. I apologize that the carpet was dirty during your stay. Thank you for letting us know so that we can improve in areas. Have a wonderful day!

10/10 Excellent

Della

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from General Manager on 5 Sept 2023
Thank you Della! We are so happy to know you had a great stay!

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from General Manager on 6 Sept 2023
Thank you Patricia for giving us 4 out of 5, we appreciate your feed back.

10/10 Excellent

Melvin, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from General Manager on 14 Aug 2023
Thank you Melvin for giving us 5 out of five stars! We appreciate your feed back. Happy travels!

10/10 Excellent

Ramon

Stayed 1 night in Aug 2023
Response from General Manager on 3 Sept 2023
Thank you Ramon for the rating!

2/10 Terrible

patsy

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Poor Shower. Water Flood in Bathroom
Stayed 2 nights in Aug 2023
Response from General Manager on 9 Aug 2023
Hi Patsy. We are very sorry for the shower head not being secure. When you had alerted our staff in the evening, our maintenance did correct the next morning. We do hope you will give us another opportunity to serve your hotel needs. Safe travels.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was comfortable and staff was responsive to our needs.
Stayed 1 night in Aug 2023
Response from General Manager on 7 Aug 2023
We are so pleased to hear what a great stay you had and appreciate the compliments.

10/10 Excellent

Betty

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very nice. Quiet and relaxing.
Stayed 2 nights in Jul 2023
Response from General Manager on 4 Aug 2023
Thank you, Betty, for saying that our staff are nice and that you had a quiet and relaxing time. We are always happy to hear that and hope to see you again soon.

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, room comfort
Not So Good
My stay here was not so good. The bed was very uncomfortable, the pillows were short and bumpy, which hurt my neck the next morning. The towels were taken out of the room in the morning during cleaning and not replaced, when I requested replacements it became difficult to get new clean towels. I was on a 2 day work trip. It would have made it so convenient and helpful if the location would have allowed me to have late check-out on my last day. When I requested the late check-out I was told no right away. As a hotels.con gold member and One Key Platinum member I would have hoped they would have at least checked to see if they could accommodate my request.
Stayed 2 nights in Jul 2023
Response from General Manager on 27 Jul 2023
I am sorry to hear that your stay was not well. My Front Office Manager did try to reach out to you before you left but you advised that you had to go. I do hope you will give us another opportunity for your hotel needs.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from General Manager on 14 Jul 2023
Hello and thank you for submitting you ranking for our hotel. It seems that things were not favorable during your stay and I very sorry for that. Please feel free to reach out to management to see how we may help. Have a wonderful weekend!

10/10 Excellent

Levi

Stayed 2 nights in May 2023
Response from General Manager on 5 Jul 2023
Thank you Levi for giving us 5 out of 5! We appreciate it and appreciate you for staying with us.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from General Manager on 11 Apr 2023
Thank you Jose for giving us 10 out of 10! Hope to see you again soon and happy travels!

4/10 Poor

Kristen

Travelled with family
Disliked: Property conditions & facilities
The floor was bumpy and uncomfortable to walk on without shoes. The water pressure in the shower was terrible (room 206). Check in took a really long time. The pillows were really uncomfortable, we both woke up with sore necks. There was just a sheet and light blanket on the bed, not cozy at all. The price for this quality of hotel was too high.
Stayed 1 night in Mar 2023
Response from General Manager on 13 Mar 2023
Hi Kristen. I am very sorry to hear that your stay was not as well as hoped to be. We are working on improvements in our hotel to improve our rooms for our guest. It was a very busy day of your check in. With staff shortages, things unfortunately took longer than anticipated. I do hope that you will give us another opportunity on your next trip down here.

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean
Stayed 2 nights in Feb 2023
Response from General Manager on 21 Feb 2023
Thank you Yvette for your compliments and review. Hope to see you again soon!

4/10 Poor

AMBER

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was wonderful, helpful, friendly, courteous, kind. The included breakfast was better than expected. The room was clean, comfortable and well appointed with a good sized fridge and microwave, comfortable bed, clean bathroom, linens. There was good parking available, and well lit. While the rooms seem to have been more recently updated, the hotel itself is pretty outdated, the lighting in the halls and stairwells is poor and it smells a bit old. The price did not match the quality of the property but it was the best available option I found in Brawley. There didn't seem to be many options in the surrounding area for dining, I ended up getting dinner at grocery store and brining it back to the room so it was nice the fridge and microwave were provided.
Stayed 3 nights in Jan 2023
Response from General Manager on 29 Jan 2023
Thank you Amber for staying with us and your review. We are working on updating our hotel and hope that you will join us in our work in progress and the finishing touches. Safe travels.

10/10 Excellent

Greg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia is garbage can get into with them no receipt
Stayed 1 night in Jan 2023
Response from General Manager on 29 Jan 2023
Thank you Greg for staying with us. I am sorry the hotel itself was unable to provide you a receipt since your room was prepaid.

4/10 Poor

Alfonso

Travelled with family
Disliked: Room comfort
Stayed 1 night in Jan 2023
Response from General Manager on 23 Jan 2023
Hello Alfonso. I am sorry that your stay was not to your satisfactory. I do see that you were a No Show on your scheduled arrival date and did not contact us which was no fault of our hotel.

10/10 Excellent

Francheska

Stayed 1 night in Jan 2023
Response from General Manager on 6 Nov 2023
Thank you for giving us 10 out of 10! We appreciate it!

8/10 Good

Maricela

Travelled with family, Business traveller
Liked: Staff & service, amenities
The place was convenient to the area i had visited. It very noisy the pillows were very small and the room smelled a bit. Everything else was ok . Front desk were very friendly and nice.
Stayed 1 night in Jan 2023
Response from General Manager on 13 Jan 2023
Hi Maricela! Thank you for your review on our hotel. I am sorry that you some discomforts during your stay. Thank you for letting us know and of your compliments too! We hope to see you again soon.

10/10 Excellent

Caryn

Travelled with family
Liked: Property conditions & facilities
Definitely recommend
Stayed 3 nights in Dec 2022
Response from General Manager on 13 Jan 2023
Thank you Caryn for giving us five out of five and recommending us.

4/10 Poor

sam

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This is not up to Best Western standards. Our room (Expedias room) was in a separate building from the main hotel right on a busy road. We had no internet at all and had to walk back to the hotel lobby for WIFI. The room needed a thorough cleaning, walls and doors very dirty. The fan couldn’t be turned off so the room was cold requiring the use of a very noisy heater. Breakfast also did not come up to Best Western standards. So disappointing as we spent much more than what we received.
Stayed 1 night in Nov 2022
Response from General Manager on 14 Nov 2022
Hello Sam. I am sorry that you were disappointed in your room. I see that the room type you had booked was our least expensive, due to the location. My staff did offer to upgrade you to a different location, but you declined. I am sorry that the heater was noisy and breakfast was not agreeable. Thank you for sharing with us so that we may better understand and improve. Have a wonderful day.

8/10 Good

Rebecca L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time staying here while out at Glamis. Would use again. Staff are always polite.
Stayed 1 night in Oct 2022
Response from General Manager on 26 Oct 2022
Thank you Rebecca for choosing to stay with us again your adventure in Glamis. We appreciate the compliments! See you soon.

10/10 Excellent

james

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable
Stayed 1 night in Oct 2022
Response from General Manager on 24 Oct 2022
Thank you James for staying with us. We are happy to hear you had a very comfortable stay. Safe travels!

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist was friendly and has great customer service. The room was clean, ac worked just fine, and the room was very spacious. I would highly recommend this place.
Stayed 1 night in Oct 2022
Response from General Manager on 10 Oct 2022
We appreciate you choosing to stay with us Elizabeth and letting others know of you stay. Thank you for your wonderful words and look forwarded to your next stay.

4/10 Poor

martha judith

Disliked: Staff & service, amenities, property conditions & facilities
Such a horrible staff and dirty hotel
Stayed 1 night in Sep 2022
Response from General Manager on 22 Sept 2022
Hello Martha. I checked your reservation and saw that you were a no show until an hour before check out time of which it was someone else wanting to check in before you. Afterwards, you agreed to stay another night due to very late check in. Our staff were very courteous and did our best to accommodate you and other party members in your room.

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from General Manager on 8 Sept 2022
Thank you Martin for giving us 10 out of 10. We appreciate you choosing out hotel for your needs. Have a wonderful day!

10/10 Excellent

Patricia

Stayed 1 night in Aug 2022

4/10 Poor

Leonard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Running and stomping from the floor above us. Even past 10 pm.
Stayed 1 night in May 2022
Response from General Manager on 13 Jun 2022
I am sorry about the noise disturbance you had experienced during your stay. Should you encounter such noise, please let the front desk staff know right away to help assist you.

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, room comfort
First time staying at this location. Staff was friendly, professional and knowledgeable of area. Check in and out was a breeze.
Stayed 2 nights in May 2022
Response from General Manager on 13 Jun 2022
Thank you Barbara for choosing the stay with us and glad you had a great stay!

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from General Manager on 18 May 2022
Thank you Douglas for rating us 10 out of 10. We appreciate the feedback and for choosing to stay with us. Have a great day!

2/10 Terrible

John

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022
Response from General Manager on 4 May 2022
Hi John. I am sorry that you did not have a good experience at our hotel. If you could please let me know so that I may help and better improve our hotel. Have a great day!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Easy check in. Analisa was very friendly and welcoming. The rooms were spacious and clean, hotel also clean and very modern throughout. Great pool. the spa was much appreciated after a day of exploring salton sea attractions (pool is open late too.) I love the complimentary breakfasts at best westerns always yummy and make-your-own waffles is my favorite thing ever!
Stayed 1 night in Apr 2022
Response from General Manager on 18 Apr 2022
Thank you Jennifer for choosing our hotel after a day of exploring the Salton Sea (which we hoped you had a great exploration as well). We are glad you had a great experience at our Best Western, happy travels!

10/10 Excellent

Estella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
There was a problem with the air conditioner, but they quickly resolved the problem. Employees were professional they are nice very attentive to all our needs! Will definitely stay there again!
Stayed 2 nights in Mar 2022
Response from General Manager on 21 Mar 2022
We are happy that we were able to resolve the air conditioner problem that you had. Thank you so much for the kind compliments!

8/10 Good

Steve, Indio

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, clean.
Stayed 3 nights in Mar 2022
Response from General Manager on 21 Mar 2022
Thank you Steve for the review! We appreciate it!

10/10 Excellent

Cassandra

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, appreciated the reasonable pet fee and the car charger. Would stay here again.
Stayed 1 night in Mar 2022
Response from General Manager on 18 Apr 2022
Thank you Cassandra for staying with us and the compliments! We greatly appreciate it.

10/10 Excellent

Cassandra

Stayed 1 night in Mar 2022