El Bassatine Hotels, Meknes

"Dusty, smelly, and dirty. Only Asmae is willing to help yet her hands are tied. Very limited for what she can do for guests. Both indoor and outdoor construction created this unlivable dusty environment, which caused my asthma to kick in. My “senior suite” was with strong gasoline odor when I tried to go to sleep. After 20 minutes the odor became stronger. I requested room change before gas poisoning. First run there gave me was small, damp, and moldy. I refused to take it. They finally offered an adequate yet still fussy room. I wish I could give them zero star. "

"Excellent staff. The hotel is a 25 minute walk from the station."

"Tout était charmand, l’accueil, l’espace disponible et la propreté des lieux. Le déjeuner qui était servi le matin était aussi excellent. "

"It’s situated within the medina which is ideal although you will need to walk a little way from the Main Street to access it. It was down a dirty alleyway with some cats and poo which wasn’t nice. It’s not their area but perhaps they may need to consider how to make that first area more appealing to guests as it looks awful. Inside it was a very nicely decorated Riad. Breakfast was good and useful. I would say if visiting in winter months that this Riad was very cold. The air con didn’t seem to work in heating up the room. This was the one place where I could see my breath so that was a bit of a drawback. I’m sure in the warmer months it’s very comfortable. "

"Fantastic property but lacking in service and food quality. We really enjoyed our two night stay but there is a disconnect between the facility and the service. You are in a 5 star hotel with 3 star service. Examples include having to approach staff for beverage service and dining room not being properly set up (e.g. napkin missing, utensils not provided) and having to request items."

"A bit old but the price and location and breakfast were great. "

"It was a nice hotel, Near market and mcdonalds & walkable locations"

"We got to the hotel and there was no one at the réception to Check is in. We had to wait a bit before someone came to take care of us. There was no cold water in the sink faucet nor the shower. It is summer and no one uses hot water only. Terrible experience to shower with boiling water when the temperature outside is about 30 to 35 Celsius."

"Since we arrived, our suite was occupied by other people.. which’s not convenient to us and we have to find 2 different rooms instead of one room because we were a family of 4 people !. The responsible was a quite good by making sure we were satisfied. AC wasn’t functioning properly !. Specially in our suite !. Service was outstanding , specially I would shout out to Youssef, Youness, Jalal and Hicham a big thanks for their service !. Food in the breakfast was delicious but we ordered a dinner a part of it ( Bastila) wasn’t meet our expectations .. little of seafood with a lot of vermicile!!. Compared to it price was ☹️ so expensive !. Overall, the stay was good !. "