El Arenal Holidays from NZ$564

The staff was so helpful, we had an issue with the AC in our room, they made sure to go above and beyond to get it resolved and upgraded our stay and offered a complimentary breakfast. We really enjoyed our stay at the hotel.

Really good btreakfast

The room was spotless and tidy. AC was fabulous for the first half an hour but it was soon too cold but the regulator could only be adjusted with great difficulty- we had to resort to switching the machine on and off, especially late at night. We were told we could use the bar - then , there's “ actually no bar, but there’s a man who will bring you drinks”. At our very first breakfast we arrived at 1030- breakfast closes at 11am - there was a small amount of congealed overcooked scrambled egg in the chafing dish along with 2-4 rashers of bacon - I said the scrambled eggs looked more like an omelette but the waiter thought I was asking for an omelette and said ‘no omelette, sorry’. The rest was all cold food which hadn’t been replenished and the toaster was switched off at the mains - no moves made to switch it back on. Very little English was spoken in the hotel apart from at the main reception, but we were ok with that- a few smiles from the guy running breakfast wouldn’t have gone amiss - there was no welcoming meet and greet at the breakfast table. The pool was tiny and on the roof - we took drinks up in the evening and it was nice sitting out there. The room was meant to have a balcony but the balcony was internal, about 3 feet wide with no chairs to sit on, looking down on a central courtyard, so not much use. The bathroom was clean with a nice double shower. The bathtub jacuzzi in the deluxe room was sunken and didn’t feel like we would be able to get out of It.

Amazing service and customer support, breakfast was delicious

It did take a little while to get a reply to original communication via Expedia after booking - ie 24 hrs or so, however when we arrived we had a fabulous stay. Lovely building with a boutique feeling, wonderful helpful friendly staff, incredible breakfast - the best I’ve experienced anywhere abroad. Did I mention the breakfast?! Herbal tea and coffee available all day, lovely toiletries in the rooms, eco practices, very close to the cathedral and sights. The rooms were a little compact and dark due to no natural light and not a super amount of room to seperate twin beds but overall I’d stay here again in a heart beat. This hotel really will add to a great experience and memory of Seville. The staff really help to make your stay special.