Lobby sitting area

Reviews of Four Points by Sheraton Edmundston Hotel & Conference Center

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 511 out of 1001 reviews" "
Rating 8 - Good. 348 out of 1001 reviews" "
Rating 6 - Okay. 90 out of 1001 reviews" "
Rating 4 - Poor. 32 out of 1001 reviews" "
Rating 2 - Terrible. 20 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Luke

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
Property is a it dated. Also, we had booked as a family of 3 yet there were no pillows or blankets for our child for the pull out sofa. When we asked there were no blankets available and we had to stack sheets so he wasnt cold.
Stayed 1 night in Mar 2024
Response from Nina on 8 Mar 2024
Good day Luke!We're sorry you didn't appear to enjoy your stay. Please don't hesitate to reach out to the hotel directly if you have any further, specific feedback. We really apologize for this lack of communication between us. We hope to be able to welcome you back soon!

8/10 Good

Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Restaurant was great.
Stayed 2 nights in Mar 2024
Response from Nina on 6 Mar 2024
Thank you so much for this great review! We appreciate your time and hope to welcome you again soon!

10/10 Excellent

LaurieElizabeth

Stayed 1 night in Mar 2024
Response from Nina on 24 Mar 2024
Good day Laurie, looks like you have enjoy your stay. Thanks for choosing us and we look forward to seeing you again!

2/10 Terrible

Leanne

Stayed 1 night in Feb 2024
Response from Nina on 20 Mar 2024
Good day Leanne,We're sorry to see you didn't appear to enjoy your stay. Please don't hesitate to reach out to the hotel directly if you have any further, specific feedback. We hope to be able to welcome you back soon!

6/10 Okay

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and efficient staff.
Stayed 1 night in Feb 2024
Response from Nina on 21 Feb 2024
Thank you so much for your feedback!We look forward to welcoming you again!

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Dated but clean
Stayed 1 night in Feb 2024
Response from Nina on 15 Feb 2024
Dear Christopher,Thank you for sharing your experience with us. We appreciate your loyalty.We look forward to welcoming you again!

10/10 Excellent

Tyrell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and pool was very nice
Stayed 1 night in Jan 2024
Response from Emilie on 12 Feb 2024
Good Day Tyrell! Thanks for sharing with us and other travelers. Our housekeeping team will be glad to see your comment !

4/10 Poor

Jay

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is very tired and needs face lift…rooms are beat up
Stayed 1 night in Jan 2024
Response from Nina Ranaivosoa on 26 Jan 2024
We appreciate your feedback. Thank you for sharing us your opinion.

4/10 Poor

Chad

Travelled with partner, Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
A beautiful hotel, very nicely decorated with a warm atmosphere...but, very disappointed with how unclean the bathroom and bed waswhrn we checked in. Found a lot of hairs on the sink, tub and several in the bed. Dried blood stains on the comforter, and the coffee maker was filthy. We brewed hot water and old coffee debris filtered into the cup. The hotel staff could not understand our frustration with expecting a cleaner environment. They told us they would have a hotel maid go clean our bathroom but she never did clean it. They also told us that refreshing rooms is not provided unless you stay over 2 days. Other guests who also stayed had the same complaints as us and did not have their issues resolved.
Stayed 1 night in Jan 2024
Response from Emilie on 15 Jan 2024
Good Day Chad, please accept our most sincere apologies for falling short of meeting your expectations in terms of cleanliness. We have follow up with the housekeeping team to ensure the necessary guidelines are in place to make the room as welcoming and tidy as possible.

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Food was good. Service was goid.
Stayed 1 night in Jan 2024
Response from Emilie on 15 Jan 2024
Thanks for sharing David! We look to welcoming you again!

10/10 Excellent

Monique

Stayed 2 nights in Jan 2024
Response from Emilie on 12 Feb 2024
Bonjour Monique on, looks like you have enjoyed your stay with us. Thanks for sharing.

10/10 Excellent

Gabrielle, Canning

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet rooms, huge flat screen television with lots of channels. Easy check in and out. Located in downtown. Glad we were able to
Stayed 1 night in Jan 2024
Response from Emilie on 15 Jan 2024
Good Day Gabrielle, thank for sharing with us and other travelers. It is always nice to have a perfect score.

6/10 Okay

Charleen

Travelled with partner
Liked: Staff & service
Check in did not provide orientation to property. Parking across the street so inconvenient or difficult for persons with disabilities. Excellent bar and restaurant with amazing staff and wonderful food and beer choices. Rooms clean with good heat system for winter ( can regulate). Come here for good food and beer after a long day and a night bed.
Stayed 1 night in Dec 2023
Response from Emilie on 15 Jan 2024
Good Day Charleen, thank you very much for taking the time to write about your stay. We are pleased to read about your experience at the restaurant. We have review guideline when welcoming guest upon arrival. We look forward to welcoming you again.

10/10 Excellent

Bhreigh

Stayed 1 night in Dec 2023
Response from Emilie on 15 Jan 2024
Good Day Bhreigh, looks like you have enjoy your stay. Thanks for choosing us and we look forward to seeing you again.

4/10 Poor

Antoine

Travelled with family and small children
Stayed 1 night in Dec 2023
Response from JR on 22 Dec 2023
We're sorry to see you didn't appear to enjoy your stay. Please don't hesitate to reach out to the hotel directly if you have any further, specific feedback. We hope to be able to welcome you back soon!

8/10 Good

Marc

Stayed 1 night in Dec 2023
Response from JR on 22 Dec 2023
Thank you for the review, Marc! We appreciate your time and hope to welcome you again soon!

10/10 Excellent

Derek

Liked: Staff & service, property conditions & facilities
Nice property
Stayed 1 night in Dec 2023
Response from JR on 15 Dec 2023
Thanks for the great comment, Derek! We're glad you enjoyed your stay.

10/10 Excellent

Andy

Stayed 1 night in Nov 2023
Response from JR on 15 Dec 2023
Thanks for the great review, Andy! We hope to see you again soon.

10/10 Excellent

Elaine

Stayed 1 night in Nov 2023
Response from JR on 15 Dec 2023
Thanks for such a great review, Elaine! We're glad you enjoyed your stay and hope to see you again soon.

8/10 Good

JEAN-MARC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Emilie on 27 Nov 2023
Merci d'avoir pris le temps de partager votre experience au Four Points by Sheraton Edmundston avec nous et d'autres voyageurs.

10/10 Excellent

W Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Emilie on 27 Nov 2023
We appreciate you took the time to make the review. Thanks for sharing your great experience with us.

10/10 Excellent

Jeremy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were accommodating and very helpful.
Stayed 1 night in Sep 2023
Response from Emilie on 27 Nov 2023
Our team will be delighted to read your kind words. Thanks for taking the time to write a review.

10/10 Excellent

Gabriele

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at the Sheraton. The bed was comfy and the room very quiet. The pool was on the small side but we went swimming anyway. Had a good breakfast in the morning.
Stayed 1 night in Nov 2023
Response from Emilie on 27 Nov 2023
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We appreciate your support

10/10 Excellent

Charleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Emilie on 27 Nov 2023
Looks like you have enjoyed your stay with us. Thanks for sharing with other travelers.

10/10 Excellent

GEORGE

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Oct 2023
Response from Emilie on 27 Nov 2023
Thanks George for the good review!

8/10 Good

Mariel Rufina

Liked: Cleanliness, staff & service
Response from Emilie on 27 Nov 2023
Thanks for your review Mariel Ruffina.

10/10 Excellent

Clair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Emilie on 27 Nov 2023
Merci beaucoup Clair pour votre partage. Nous sommes très contente de voir que nous avons été a la hauteur de vos attentes.

10/10 Excellent

Wendy

Stayed 1 night in Oct 2023
Response from Emilie on 27 Nov 2023
Thanks Wendy for this great review. We look forward to welcoming you again.

10/10 Excellent

Sylvie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnifiques
Belle hôtel belle ambiance propre et les lits très confortables. Le restaurant est vraiment bon.
Stayed 3 nights in Oct 2023
Response from Emilie on 27 Nov 2023
Merci Sylvie pour le partage. Notre équipe sera certainement contente de lire vos commentaires! Au plaisir de vous revoir!

8/10 Good

Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very nice and clean, staff were excellent and the food from the restaurant was fantastic. Unfortunately was I in one of the few rooms that were staring at the top of the roof and adjacent building from my window instead of beautiful town and churches.
Stayed 1 night in Oct 2023
Response from Emilie on 27 Nov 2023
Thank you so much for your kind words! Please do not hesitate to reach out to our staff member with any request you may have. We look forward to welcoming you again!

10/10 Excellent

Roxane

Stayed 1 night in Oct 2023
Response from Emilie on 27 Nov 2023
Thanks for sharing! We're thrilled to see that you had a great experience with us!

10/10 Excellent

frederik

Stayed 1 night in Oct 2023
Response from Emilie on 27 Nov 2023
Looks like you have enjoyed your stay with us! Thanks for sharing!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Emilie on 27 Nov 2023
Thanks for taking the time to review.

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Emilie on 27 Nov 2023
We're thrilled to see that you had a great experience with us! Thanks and we look forward to welcoming you again Rosemary.

10/10 Excellent

linda

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and comfortable.
Stayed 1 night in Sep 2023
Response from Naomy on 3 Oct 2023
We appreciate your feedback on the cleanliness and comfort of your room. Providing a clean and comfortable environment for our guests is a top priority for us. If you have any additional comments or suggestions for improvement, please feel free to share them with us. We hope you had a pleasant stay, and we look forward to serving you again in the future.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stopped for one night on a road trip. The hotel was conveniently located and had a nice restaurant on site - especially nice after a long drive. Hotel was exactly what I would expect from this chain - clean, comfortable and upscale.
Stayed 1 night in Sep 2023
Response from Naomy on 3 Oct 2023
Thank you for taking the time to share your feedback about your recent stay. We're delighted to hear that our hotel met your expectations and that you found it conveniently located for your road trip. Our on-site restaurant is indeed a convenient option after a long drive. Your comments about the cleanliness, comfort, and upscale quality are much appreciated. We aim to provide a consistent and high-quality experience for all our guests. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Shelby

Business traveller
Liked: Room comfort
Stayed 1 night in Sep 2023
Response from Naomy on 3 Oct 2023
Thank you for sharing about your stay !

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Naomy on 29 Sept 2023
Thank you for sharing about your stay !

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was very pleasant and helpful. Clean rooms and lovely entrance decor
Stayed 1 night in Sep 2023
Response from Naomy on 27 Sept 2023
Thank you for taking the time to share your feedback. We're thrilled to hear that our front desk staff left a positive impression on you and that you enjoyed our clean rooms and lovely entrance decor. Your kind words are greatly appreciated. We're here to make your stay enjoyable, and we hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

Manon

Stayed 1 night in Sep 2023
Response from Naomy on 27 Sept 2023
Thank you for sharing about your stay !

10/10 Excellent

Gilles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, the bar and restaurant employes are very nice.
Stayed 9 nights in Sep 2023
Response from Naomy on 27 Sept 2023
We're delighted to hear that you had a great experience at our hotel, especially with our bar and restaurant employees. Providing excellent service is our top priority, and we're pleased to know that they made your visit enjoyable. Thank you for your kind words, and we hope to have the pleasure of serving you again soon.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Meet all my expectations.
Stayed 1 night in Sep 2023
Response from Naomy on 27 Sept 2023
We're pleased to know that we met all your expectations during your stay. Your satisfaction is of utmost importance to us, and we're grateful for your positive feedback. Should you choose to stay with us again in the future, we'll continue to strive for excellence in service and hospitality.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the stay at this hotel. Very clean. Comfortable beds. The restaurant in the lobby was great. Best Burger ever Staff are great
Stayed 1 night in Sep 2023
Response from Naomy on 20 Sept 2023
Thank you for sharing your positive feedback about your recent stay at our hotel. We're delighted to hear that you found our accommodations clean and comfortable, enjoyed the restaurant in our lobby, and had a great experience with our staff. We appreciate your kind words and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Barb

Stayed 1 night in Sep 2023
Response from Naomy on 20 Sept 2023
Thank you for taking the time to rate your experience at our hotel. We are glad to see that you had a great stay. If you ever have any specific feedback or suggestions in the future, please don't hesitate to share them with us. We look forward to serving you again.

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Naomy on 20 Sept 2023
Thank you for sharing about your stay !

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, bed was comfortable and the food was great at the restaurant.
Stayed 1 night in Sep 2023
Response from Naomy on 17 Sept 2023
Thank you for taking the time to share your feedback. We are delighted to hear that you found your room clean and comfortable, and that you enjoyed the food at our restaurant. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back in the future. If you have any further comments or suggestions, please feel free to share them.

8/10 Good

Carl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic lobby, very warm and inviting but that is certainly where all the money was spent. The rooms are dated, average at best but very clean. Comfortable beds too!
Stayed 1 night in Sep 2023
Response from Naomy on 16 Sept 2023
Thank you for your feedback. We appreciate your kind words about our lobby and cleanliness. We'll take your comments about the rooms into consideration for future improvements. We hope to welcome you back in the future.

8/10 Good

Nathalie

Business traveller, Travelled with partner
Liked: Staff & service
No ice machine, only on 4th floor
Stayed 1 night in Sep 2023
Response from Naomy on 14 Sept 2023
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced regarding the ice machine. We'll certainly look into this matter to improve our services. Please feel free to reach out if you have any further concerns or suggestions.

10/10 Excellent

Brittany

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed is super comfortable. Breakfast option is way to pricey for a breakfast and what is offered. Overall a bit overpriced hotel but the comfortable bed made for a great stay the two times we have been there. The second time we didnt take the breakfast add on.
Stayed 1 night in Sep 2023
Response from Naomy on 14 Sept 2023
We greatly appreciate your feedback and are delighted to hear that you found our beds comfortable during your stays. We're sorry to hear that you found our breakfast options a bit pricey, and we'll certainly take this into consideration. Your input is valuable in helping us enhance our offerings. We look forward to welcoming you back in the future, whether or not you choose to include breakfast.

2/10 Terrible

Roger

Stayed 1 night in Sep 2023
Response from Naomy on 14 Sept 2023
Thank you for taking the time to leave a review of your recent stay with us. We value all guest feedback and use it to continually improve our services. If you have any specific concerns or suggestions you'd like to share, please don't hesitate to reach out to us directly.