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Reviews of University of Alberta - Guest Accommodation

2 out of 5
University of Alberta - Guest Accommodation
1-042 Lister Centre, 116 St and 87 Ave, Edmonton, AB

Reviews

8.0

Very good

Rating 10 - Excellent. 66 out of 229 reviews" "
Rating 8 - Good. 100 out of 229 reviews" "
Rating 6 - Okay. 49 out of 229 reviews" "
Rating 4 - Poor. 10 out of 229 reviews" "
Rating 2 - Terrible. 4 out of 229 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Bernice on 14 Apr 2023
Hello Eric, Thank you for taking the time to submit your review. We appreciate all feedback and use it to ensure that our guests enjoy their stay with us.Enjoy your day.Warmly,Bernice

10/10 Excellent

Amber

Stayed 1 night in Mar 2023

10/10 Excellent

Curtis

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Parking is not included and cost an additional $15/day.
Stayed 1 night in Mar 2023
Response from Janet on 24 Mar 2023
It looks like you enjoyed your stay. Thank you for your review.

8/10 Good

Jos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Chantel

Stayed 1 night in Mar 2023
Response from Janet on 6 Mar 2023
Thank you very much, it looks like you enjoyed your stay at the University of Alberta - Accommodations

10/10 Excellent

dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2023
Response from Janet, University of Alberta Accommodations on 16 Feb 2023
Thank you very much, we are happy you enjoyed your stay.

10/10 Excellent

Asad

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all ok
Stayed 1 night in Jan 2023
Response from Janet, University of Alberta Accommodations on 16 Feb 2023
Thank you, we are happy you enjoyed your stay

8/10 Good

Elizabeth

8/10 Good

Assunta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue I had was the temp of the room which I found to be too warm. That is it, that is all
Stayed 1 night in Oct 2022
Response from Student & Guest Services on 28 Oct 2022
Thank you for your kind review and input

10/10 Excellent

Kuen

Business traveller
Liked: Staff & service, property conditions & facilities
Quiet Clean Needed shampoo Hairdryer
Stayed 2 nights in Jun 2022
Response from Manager on 20 Jun 2022
Thank you so much for your review, I noted that you stayed in one of our dorm room. For amenities that include shampoo and hairdryers you may like to try our hotel style guest rooms for your next stay.

10/10 Excellent

Grigory

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant experience. Clean room, comfortable bed, nice service. Good location, not very expensive parking.
Stayed 2 nights in Mar 2020
Response from Janet - Manager, University of Alberta - Accommoda on 13 Mar 2020
Thank you very much, we really appreciate your feed back. We are happy you enjoyed your stay. Sincerely, Janet - Manager, University of Alberta - Accommodations

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Bernice, Guest Services on 20 Jan 2020
Thank you for taking the time to give us a review rating. We appreciate all feed back.

8/10 Good

eugene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Manager on 6 Dec 2019
We really appreciate you taking the time to rate our accommodations. We are happy you enjoyed your stay. Thank you,

8/10 Good

Marco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Front Desk Manager on 25 Nov 2019
Thank you for taking the time, to send us your review. We really appreciate your positive feedback.

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019
Response from Bernice, Guest Services on 31 Oct 2019
Hello, Thank you for taking the time to fill out the survey. We look forward to hosting you again in the near future

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for our needs and parking relatively easy.
Stayed 4 nights in Sep 2019
Response from Bernice, Guest Services on 31 Oct 2019
Hello, We are happy that you enjoyed your stay with us. Thank you for choosing our accommodations while you were in Edmonton. We appreciate you taking the time to give us your feedback.

10/10 Excellent

JBR, Lethbridge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On campus therefore you are a walk away from our son who lives in graduate housing . The bed and pillows are unbelievable.
Stayed 2 nights in Oct 2019
Response from Guest Services - Bernice on 7 Oct 2019
Thank you for your review. We are happy to hear that you enjoyed your stay with us. We look forward to seeing you on your future visits.

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Amenities
cold temp, unadjustable heater, water too cold. no extra drink in fridge
Stayed 2 nights in Sep 2019
Response from Student & Guest Services on 2 Oct 2019
Hello, Thank you for taking the time to let us know about your stay with us. We truly appreciate all feedback as we are always working to make our guest's stay with us the best it can be.

8/10 Good

Dennis

Liked: Cleanliness, property conditions & facilities, room comfort
There something missing, it is information.
To he rooms were great. Very nice, very comfortable. The problem with this place is it stange, atypical, not normal. The hotel is essentially spread out in a conference center/dorm. This is ok but they should have more signs with information. Also parking is with the University about $15 per day, but you need to research to not accidentally pay much more. Still I enjoyed me stay. Just wonder how many people never find the front desk. I marked the device low only for this. Otherwise great friendly service.
Stayed 2 nights in Sep 2019
Response from Supervisor on 17 Sept 2019
Thank you so much for your feedback. All feedback we receive is valuable and helps us greatly to improve our guest experience. We are a unique venue, within the residence at the University of Alberta. Parking is at a premium at the University; however, we strive to keep our overnight hotel style accommodations at a reasonable rate. We are happy to hear that the staff was friendly and contributed positively to your overall stay.

8/10 Good

Ian, Kamloops

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good, clean room, comfy bed, convenient location for our stay, no complaints about the room. Staff was friendly and thoroughly helpful. I’d stay here again in the future if my travels brought me back to Edmonton. Paid parking would be my only complaint.
Stayed 3 nights in Sep 2019
Response from Supervisor on 17 Sept 2019
Thank you so much for your feedback. Parking is at a premium at the University; however, we strive to keep our overnight hotel style accommodations at a reasonable rate. We are happy to hear that the staff was friendly and contributed positively to your overall stay. We look forward to hosting you again in the future at the University of Alberta – Accommodations.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
I like the convenience there. The hotel is next to the conference rooms. But the internet is very slow for the guest account. I can't even use VPN.
Stayed 7 nights in Aug 2019

6/10 Okay

Vahid

Liked: Room comfort
Disliked: Staff & service
Stayed 5 nights in Jul 2019
Response from Bernice, Guest Services on 22 Jul 2019
Hello, Thank you for taking time out of your day to give us your review.

4/10 Poor

Visitor

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hot water supply in the shower was unable The pillow was dirty
Stayed 7 nights in Jun 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the location but the key access is a bit cumbersome.
Stayed 1 night in May 2019
Response from Bernice, Guest Services on 29 May 2019
Thank you for choosing our accommodations while you were in Edmonton. We appreciate you taking the time to give us your feedback.

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The best place I stayed at in a very long time! Thank you.
Stayed 3 nights in Apr 2019
Response from S&GS Manager on 26 Apr 2019
Thank you for your kind words. I take the opportunity at our staff meetings to pass on all comments to our staff both positive and negative. We look forward to hosting you again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Manager on 12 Apr 2019
Thank you for taking the time to fill out the survey. We look forward to hosting you again in the near future

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It is very difficult to find it is hidden building hard to see not advertisement. Those are super hot dorms the only good there is the friendly staff and the soap.
Stayed 1 night in Mar 2019
Response from Bernice, Guest Services on 10 Apr 2019
Hello, Thank you for taking the time to let us know about your stay with us. We appreciate all feedback as we are always working to make our guest's stay with us the best it can be.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from Janet, Front Office Manager on 6 Feb 2019
Thank you very much for you feed back. Have a great day!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great price, nice clean room. Worked perfectly for what we needed. Would like parking and meal options but otherwise great.
Stayed 1 night in Jan 2019
Response from Bernice, Guest Services on 8 Jan 2019
Hello, Thank you for taking the time to share your experience during your stay at the University of Alberta Accommodations. We are happy to hear that you had a positive experience and hope to fulfill your future accommodation needs.

6/10 Okay

Valerie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Practical but uncomfortable
Location was great for us as we had to spend the weekend on campus. However, the pullout couch was so worn out that one of us ended up sleeping on the floor as it was more comfortable that way. And on one side of the bed's mattress, it felt like there was a rip on the mat. And the room was way overheated. But check-in and check out was easy and the staff was really nice. And it is super quiey. We did not hear our neighbors at all.
Stayed 2 nights in Dec 2018
Response from Management on 4 Jan 2019
Thank you for taking the time for sending us your comments regarding your stay. I am surprised the mattress on the pull-out was so uncomfortable, we have had many compliments since we replaced them with brand new mattresses last March. . It is great to hear the Student & Guest Service staff contributed positively to your trip here to Edmonton and The University of Alberta. We look forward to hosting you again in the future.

6/10 Okay

David

Liked: Cleanliness, room comfort
Disliked: Staff & service
Decent, no frills accommodation
Not bad for the price. Basic, basic, basic - but comfortable bed and good shower. Virtually no one there to assist with anything, but otherwise okay. I'd stay again on my own, but not with family members.
Stayed 2 nights in Oct 2018
Response from Student & Guest Services on 24 Oct 2018
Thank you so much for your feedback. It is with correspondence like yours, we can endeavor to improve our service and make recommendations.

10/10 Excellent

Rose, Slave Lake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff were very pleasant. Location was very convenient. Ample parking.
Stayed 1 night in Oct 2018
Response from Student & Guest Services on 17 Oct 2018
Thank you for taking the time to write a guest review. It is great to hear that the staff at Student & Guest Services contributed positively to your trip here to Edmonton and The University of Alberta. We look forward to hosting you again in the future.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not comfortable
Not comfortable at all. Hard bed with plastic cover. Not good. Can't adjust air conditioner. Had a fan but not good. No TV in the room. Good is it's close to the hospital and Kaye clinic. Safe. Add $15 to the rate for parking.
Stayed 1 night in Aug 2018
Response from Guest Services, University of Alberta on 15 Aug 2018
Thank you for your feedback. We apologize that your stay was not as pleasant as it could have been. I have noted that you stayed in one of our dorm rooms with a private bathroom. When the majority of our student residents move out for the spring and summer terms, we rent out these rooms nightly to visitors to the University of Alberta during this time period. For your next stay the hotel-style guest rooms would likely be a better fit for you. This accommodation provides the following: daily housekeeping, private bathroom, Simmons Beautyrest mattresses with comfy duvets and extra pillows, windows that open. Laundry and vending machines are available. We are pleased to include the following complimentary services: • High-speed internet access (Wi-Fi) • Daily housekeeping • Flat screen TV • Clock radios • Hair dryer • Iron & ironing board • Mini fridge • Ice machine and Keurig Coffee Machines. We do hope you your would like to try our hotel-style guest rooms and hope to host you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Bernice , Student & Guest Services on 1 Aug 2018
Thank you for sending in your review. We appreciate all feedback. Your feedback gives us an opportunity to learn and grow to better accommodate our guests needs. Bernice Student & Guest Services

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great if you need to be at U of A
I went to university at U of A years ago and remarkably this was the first time I ever set foot in Lister Hall. This is exactly what you would expect from student res. It is functional, spartan and has just what you need. I stayed in a twin room which was small but still was roomy. The twin bed had fresh sheets that you needed to put on the bed. There were towels and packaged soap provided, and more available if necessary. Bathroom was small but everything worked great. Be forewarned, no tv. The building floor had a social room if you needed more space. There was a shared kitched with fridges and microwaves. I didn't see any cutlery or pot, pans or dishes. There was dish soap. Next to the kitchen was a laundry room with one washer and two dryers. Didn't see any soap available or for sale. You'll need a U of A swipe card to pay for the machine but I expect they are easy to get. Check with the desk. The building had places to eat and a Timmy's for coffee. There are restaurants a few blocks east or on campus. If you drive you can find all day parking on campus for $15. Parking at res may cost a bit more. If you don't drive this is a good hub of transit options with access to the city trains at the university. It appears the airport shuttle will pick up there as well. There are tv monitors with all of the transit info on the main floor.
Stayed 2 nights in Jul 2018
Response from Guest Services, University of Alberta on 15 Aug 2018
Thank you so much for your feedback. We do sell laundry soap and softener sheets at the front desk as well as load money for the laundry machines on your entrance key cards right at the front desk. We look forward to hosting you again in the future.

6/10 Okay

Keith

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jun 2018
Response from Bernice, Student & Guest Services on 1 Aug 2018
Thank you for sending in your review. We appreciate all feedback. Your feedback gives us an opportunity to learn and grow to better accommodate our guests needs.

8/10 Good

Eric, Arkansas

Liked: Cleanliness, staff & service, property conditions & facilities
No frills, but more than adequate for the price.
The "hotel" I stayed at is actually a student dormitory 9 months per year. During the summer months, the building houses summer students and conference attendees. Each room had its own private washroom with shower, a large closet with shelves and hangars, a desk with shelves and drawers, a chair, and a bed consisting of a 6-inch-thick mattress lying on top of a wooden frame with more drawers for clothes. The mattress was about 3 feet by 6.5 feet, i.e. room for one person but not two. No TV, radio, or alarm clock. But Yes, there was free Wi-Fi. There is heating but not air conditioning. I was there in Edmonton the one week of the year where it got warm enough to make air conditioning highly desirable, but the housing staff loaned me a fan, and that helped make the room tolerable. The doors have deadbolts instead of automatically locking door-latches, so locking myself out of my room accidentally was not a risk. Room Service knocked on my door my first full day there, and I said No Thanks, and either they never came back or they couldn't get in because of the deadbolt. At the floor entrance from the elevator, there was a table stocked with extras of clean towels, soap bars, and plastic-wrapped drinking glasses. Like the title of my review indicates, the accommodations were free of frills, but I think they were more than adequate for the really cheap price I paid per night.
Stayed 4 nights in Jun 2018
Response from Guest Services, University of Alberta on 15 Aug 2018
Thank you for taking the time to send us your comments. It is unfortunate that it was particularly warm during your stay. We are happy that we were able to provide you with a fan, to help circulate the air a little. We appreciate your feed back and look forward to hosting your again soon.

8/10 Good

erfu victor

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Stayed 2 nights in Jun 2018

8/10 Good

Van Orman, Red Deer, AB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location!
I was attending a Conference at the Lister Center so having my hotel room in the same building was extremely convenient. The room was basic but clean and the bed was very comfortable. The room was quite warm but there were two fans in the room that allowed me to control the temperature. I would definitely stay here again.
Stayed 1 night in Apr 2018
Response from Manager, Student & Guest Services on 1 May 2018
Thank you for taking the time to send us your comments regarding your stay. All feedback is valuable, We hope to see you again in the near future.

4/10 Poor

Khushboo

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Be sure when they ask you for your credit card
The rooms had no issue , no issue with my stay as well. But when I reached for a checkin the staff asked for my credit card just for pre authorisation, I had no clue he would tap the card without me knowing that there was a deposit amount to be paid. I had no issue paying it but I was not aware until I checked for my card details. I had to call after my checkout to confirm all the details .
Stayed 1 night in Apr 2018
Response from Manager, Student & Guest Services on 1 May 2018
Thank you very much for your feedback. We do take a credit card pre-authorization at time of check-in. We are happy you enjoyed your stay.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Place to Stay.
Parking is right out front of the building. It's a little confusing to check in but follow the signs and it's pretty painless. Paying for parking is via Honk (they have a machine in the entrance...pay before you check in). It's right on UofA campus across from the Butter Dome. Location couldn't be better for on-campus meetings. Room was clean, well appointed (coffee, towels), the bed was very comfortable. The room was dead quiet as well.
Stayed 2 nights in Mar 2018
Response from Manager, Student & Guest Services on 1 May 2018
Thank you for taking the time for sending us your comments regarding your stay. We are proud of our Hotel-Style accommodations. We look forward to hosting you again in the future.

10/10 Excellent

Mary, Alberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Since I was taking a workshop on campus, I looked for a location close to the U of A Campus. I was pleasantly surprised to learn I could stay at the University of Alberta - Guest Accommodations. My room was clean and comfortable as well as a 5 minute walk to my workshop.
Stayed 2 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Enjoyable Stay at the U of A
Staying at the University of Alberta Residence is always a pleasant experience. Everyone is friendly and helpful. I enjoyed my stay!
Stayed 2 nights in Aug 2017
Response from Janet Lien on 15 Aug 2017
Thank you for choosing University Accommodations for your stay in Edmonton and for taking the time to write your review. We are very happy that you enjoyed your stay with us and look forward to seeing you again in the future. Bernice Student & Guest Services Senior Shift Lead

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Terrible Stay!!!
The room was clean, well maintained and in good condition, but the room was unbearably hot; probably around 35 C and does not have AC. The room had 2 fans so you can blow the hot air around the room. The taps only run warm to hot water even when you're running "cold" water. The ice machine doesn't work and the vending machines were not filled. I would not stay here again!
Stayed 2 nights in Jul 2017

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Very convenient to walk to medical appointment in the morning.
Stayed 1 night in Jun 2017
Response from Janet Lien on 15 Aug 2017
Thank you for choosing University Accommodations for your stay in Edmonton and for taking the time to write your review. We appreciate all feedback from our guests. Bernice Student & Guest Services Senior Shift Lead

8/10 Good

susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Convenient but not that accommodating
The bed was comfy but the room was hot even though they provided two great fans. There is no air conditioning. Opening the window in the night helped but it was noisy from traffic. The first sign-in staff before 3:30 were excellent. The sign-in staff after 3:30 were not very friendly, bordering on rude.
Stayed 1 night in Jun 2017