Lobby

Reviews of Royal Hotel West Edmonton, Trademark Collection by Wyndham

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 502 out of 1014 reviews" "
Rating 8 - Good. 352 out of 1014 reviews" "
Rating 6 - Okay. 86 out of 1014 reviews" "
Rating 4 - Poor. 52 out of 1014 reviews" "
Rating 2 - Terrible. 22 out of 1014 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Louella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the breakfast choices. The lady at the breakfast place was really nice. Really close to the mall. Easy parking as well
Stayed 3 nights in Mar 2024

2/10 Terrible

Matt

Disliked: Staff & service
Didnt even get in
Stayed 1 night in Mar 2024
Response from Guest Services on 28 Mar 2024
I'm sorry Matt that you did not get to enjoy our hospitality

10/10 Excellent

Andrew B

Stayed 1 night in Mar 2024

6/10 Okay

David

Beds were fairly comfortable. Did not like the concrete hallways with low ceilings; felt very institutional. Included breakfast was good. Location was handy.
Stayed 2 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks David for the rating - it's greatly appreciated

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
When we called ahead for early check-in Tenita was really polite and accommodated me. The lounge hostess was very friendly and the food was amazing!
Stayed 1 night in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks Joe for the rating and your observations. It's greatly appreciated!

10/10 Excellent

Nerissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was amazing! The guest services manager allowed our request to have an early checkin because we were so tire after a long trip. Breakfast buffet was good. We’ll definitely come back! The best part is, its just less than 5mins away from the WEM!
Stayed 1 night in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks Nerissa for the rating and review - it's greatly appreciated!

8/10 Good

Ryxe

Travelled with family and small children, Travelled with group
Liked: Staff & service
Staff are friendly and approachable and provides good advise of things to do. Breakfast is good and varies daily. It only lacks pool or things to do within the property and vending machines are all down. However, easy access to stores like 7 11 and restaurants are just across the streets. Overall it’s good.
Stayed 2 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks Ryxe for the rating

10/10 Excellent

Chuanyu, Richmond

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hotel location, it is quite easy to access from highway road and easy to go anywhere.
Stayed 3 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks Chuanyu for the rating - it's greatly appreciated

8/10 Good

Eugene

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks Eugene for the rating!

8/10 Good

Glenda

Travelled with partner
Our stay was really good. Enjoyed our room. Don’t mind that the staff clean the room every three days but I wish they would replenish the coffee, sugar and cups every day.
Stayed 7 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks Glenda for the rating and the review - it's greatly appreciated

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet, breakfast was good also
Stayed 3 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks for the rating - its greatly appreciated

2/10 Terrible

Kenneth

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
What hotel provides breakfast but then charges for drinks (juice)? No automatic daily housekeeping is not a good standard today. Hire some staff and do better.
Stayed 3 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks Kenneth for your observations - it's greatly appreciated!

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel room. Surprised about the complimentary breakfast. It was good. One day there were scrambled eggs, big strips of bacon, and french toast. The next was scrambled eggs, breakfast sausages, and waffles! The service is great too. And location is close to the West Edmonton Mall. Would recommend.
Stayed 3 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks Michelle for the rating and comments - it's greatly appreciated

6/10 Okay

Warre

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks for the rating!

2/10 Terrible

Edgar

Travelled with family
Disliked: Staff & service
At 2:45 am we were awaken by a load knock at our door. I peeped through and saw a group of about 4 people roaming the floor & we’re randomly knocking the doors. I answered “yes what do you want” and was greeted by a loud bang on our door. I shouted and they proceeded to kick the door hard. We called security!!!! A few moments later, a guy who was holding a walkie talkie came knocking at our door. Assuming it was the security I opened the door and was greeted by this very words…”This is your last warning, there was a complaint about your room or else we’ll boot you out” UNBELIEVABLE!!!!!! WILL NEVER COMING BACK 😡
Stayed 1 night in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks Edgar for letting us know about the issues with our security. We have since spoken to our third party security company and they have replaced that guard

10/10 Excellent

Annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a quiet room and hot breakfast was great!
Stayed 2 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks Annette for the rating!

8/10 Good

Janey Joo

Travelled with family
Liked: Cleanliness, staff & service
Friendly staff was very helpful. The area had a decent selection of fast food spots and a couple of conveniences a short walk away. The breakfast was really great the first two days and then I think staff changed and it was very average.
Stayed 3 nights in Jan 2024
Response from Guest Services on 28 Mar 2024
Thanks Janey Joo for the rating and your comments - it's greatly appreciated!

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My stay was wonderful most staff was awesome and personable other then the one staff that works the front desk in the morning. On my check out day I just wanted to confirm that I didn’t need to do anything, she was very cold and didn’t even look at me and just said no and then dismissed me.
Stayed 2 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks Sharon for the rating and your comments. We have discussed your observations with the Front Desk team

8/10 Good

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to and lots of parking.
Stayed 4 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks Janice for the rating!

10/10 Excellent

Andreas, Kitchener

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
most pop machines were not working! Tried 4 before one worked! Great breakfast, friendly staff and nice rooms! Will be back for sure! Good value for the price!
Stayed 2 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks Andreas for the rating. We have forward your observations to our soft drink provider

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks Scott for the rating - it's greatly appreciated

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the colorful main floor. Some updates could really make it 5 stars
Stayed 1 night in Feb 2024
Response from Guest Services on 28 Mar 2024
Thanks Andrea for the rating - glad you liked our lobby colors!

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks for the rating Jan!

10/10 Excellent

Yonatan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect customer service 👌
Stayed 1 night in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks for the rating!

10/10 Excellent

Maryann

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent..very personable & helpful ! Booked a cab for me, loaned me some scales for my luggage & allowed me to put my frozen food in their freezer overnight! Also the rooms were clean & the floor was quiet.. Top rate service ! Would definitely recommend this hotel
Stayed 3 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks Maryann for the rating and we are glad that you enjoyed your visit with us

10/10 Excellent

La-Reina

Stayed 2 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks for the rating - it's greatly appreciated

8/10 Good

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for a night
Stayed 2 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks Ashley for the rating - it's greatly appreciated!

8/10 Good

Lyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services on 28 Mar 2024
Thanks Lyn for the rating

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks Eric for the rating!

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks Gerald for the rating - it's greatly appreciated

4/10 Poor

James

Travelled with family
Disliked: Amenities, property conditions & facilities
Key card issues daily , seemed like 1 time use , always locked out of room , very inconvenient as it was a long hike to the front desk . Vending machines out of order , overpriced for this type of experience .
Stayed 2 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks James for your observations, and we would like to apologize for the inconveniences that had occurred during your stay with us

8/10 Good

Tanaya

Stayed 2 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
Tanya - thanks for rating!

10/10 Excellent

louise

Travelled with partner
Liked: Cleanliness, amenities
Friendly accommodating staff, Rooms are adequate, breakfast is included in the room rate. Location is excellent. All in all it’s great except for the room that we were assigned to. It was so cold and as we stayed longer it just got colder and colder. I had to use one of the spare blankets in the closet to cover up. Staff member came in twice to try and fix. Eventually we were assigned another room. The next morning fan quit working at 8:10 am while I was still in bed reading. Went out for the day and when we got back heat had been fixed and it was ok.
Stayed 2 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks Louise for the rating, and we are glad that we able to solve the heating issues

10/10 Excellent

Dawn

Liked: Amenities, property conditions & facilities
This is my 4th time staying here and the staff are excellent. Marilynn in the liunge is exceptional she always makes my evening better with her friendly smile and service. The breakfast is a great way to start the day and the hotel rate is very reasonable.
Stayed 1 night in Feb 2024
Response from Guest Services on 28 Mar 2024
Thanks Dawn for the rating and your comments. We will be sure to share them with the team

10/10 Excellent

Phil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Out room was excellent and big. Would definitely stay there again!
Stayed 2 nights in Feb 2024
Response from Guest Services on 28 Mar 2024
Thanks Phil for the rating - it's greatly appreciated!

6/10 Okay

Jonah

Travelled with family and small children
Liked: Staff & service
Room we were in was wrapped around elevator and noisy. Lots of noise in the halls and in the parking lot
Stayed 2 nights in Feb 2024
Response from Guest Services on 28 Mar 2024
Thanks Jonah for your comments, we are disappointed that your stay with us was not enjoyable

6/10 Okay

James

No fridge in sweet or microwave for the price. Other wise clean
Stayed 2 nights in Feb 2024
Response from Guest Services on 28 Mar 2024
Thanks James for the rating. Microwaves are available upon request

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, friendly staff, food is great
Stayed 1 night in Feb 2024
Response from Guest Services on 28 Mar 2024
Thanks Nancy for the rating - it's greatly appreciated!

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks a little like an old jail as you're walking down the hallways, but the rooms are really nice.
Stayed 1 night in Feb 2024
Response from Guest Services on 28 Mar 2024
Thanks Ian for the rating - it's greatly appreciated!

10/10 Excellent

Pablo

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very clean and quiet. Very close to West Edmonton Mall.
Stayed 2 nights in Feb 2024
Response from Guest Services on 28 Mar 2024
Thanks Pablo for the rating - it's greatly appreciated

6/10 Okay

Brady

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wifi was very slow, no dining option at hotel.
Stayed 1 night in Feb 2024
Response from Guest Services on 28 Mar 2024
Thanks Brady for the rating

2/10 Terrible

Kris

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Services on 28 Mar 2024
We are sorry Kris that you did not enjoy your stay with us

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find the place feeling safe and easy for going shopping then go around others place
Stayed 1 night in Feb 2024
Response from Guest Services on 28 Mar 2024
Thanks Enrique for the rating - it's greatly appreciated!

4/10 Poor

Sarah, Widewater

Liked: Staff & service
Disliked: Property conditions & facilities
The staff and check in were absolutely wonderful. The room was decent but soo hot. We had the a/c running all day but it was still too warm to sleep comfortably. The shower water never got very hot. The gym was like a sauna.
Stayed 2 nights in Feb 2024
Response from Guest Services on 28 Mar 2024
Thanks Sarah for your observations, we have shared them with the team

4/10 Poor

Caroline

Travelled with family
Liked: Staff & service
Food was poor. You could tell it was old and no made fresh. Juice was not offered or included in my breakfast. Not everyone drinks coffee or tea. My 6 month old was given a DIRTY stained and broken play pen to sleep in. We DID NOT use it. The pull out couch was also terrible. All you can feel are the springs. You're honestly better off sleeping on the floor.
Stayed 1 night in Feb 2024
Response from Guest Services on 28 Mar 2024
We are sorry about your experiences during your stay with us and have shared your observations with the team

10/10 Excellent

Gregory

Stayed 3 nights in Feb 2024
Response from Guest Services on 28 Mar 2024
Thanks Gregory for the rating!

10/10 Excellent

Jacques

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was most enjoyable and conveniently situated to where we had to be.
Stayed 1 night in Feb 2024
Response from Guest Services on 28 Mar 2024
Thanks Jacques for the rating - it's greatly appreciated

8/10 Good

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, simple hotel, with a convenient location and lots of parking. Exactly what I needed for an uncomplicated overnight stay. Breakfast was included too!
Stayed 1 night in Jan 2024
Response from Guest Services on 28 Mar 2024
Thanks Patrick for the rating and your comments, they are both greatly appreciated

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Large room Clean Great Breakfast included
Stayed 1 night in Jan 2024
Response from Guest Services on 28 Mar 2024
Thanks Larry for the rating

6/10 Okay

Robert

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Guest Services on 28 Mar 2024
Thanks Robert for the rating!