All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
I really like the breakfast choices. The lady at the breakfast place was really nice. Really close to the mall. Easy parking as well
Louella
Stayed 3 nights in Mar 2024
2/10 Terrible
Matt
28 Mar 2024
Disliked: Staff & service
Didnt even get in
Matt
Stayed 1 night in Mar 2024
Response from Guest Services on 28 Mar 2024
I'm sorry Matt that you did not get to enjoy our hospitality
10/10 Excellent
Andrew B
28 Mar 2024
Andrew B
Stayed 1 night in Mar 2024
6/10 Okay
David
27 Mar 2024
Beds were fairly comfortable. Did not like the concrete hallways with low ceilings; felt very institutional. Included breakfast was good. Location was handy.
David
Stayed 2 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks David for the rating - it's greatly appreciated
Everyone was amazing! The guest services manager allowed our request to have an early checkin because we were so tire after a long trip. Breakfast buffet was good. We’ll definitely come back! The best part is, its just less than 5mins away from the WEM!
Nerissa
Stayed 1 night in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks Nerissa for the rating and review - it's greatly appreciated!
8/10 Good
Ryxe
Travelled with family and small children, Travelled with group
24 Mar 2024
Liked: Staff & service
Staff are friendly and approachable and provides good advise of things to do.
Breakfast is good and varies daily.
It only lacks pool or things to do within the property and vending machines are all down. However, easy access to stores like 7 11 and restaurants are just across the streets.
Overall it’s good.
I like the hotel location, it is quite easy to access from highway road and easy to go anywhere.
Chuanyu
Stayed 3 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks Chuanyu for the rating - it's greatly appreciated
8/10 Good
Eugene
22 Mar 2024
Liked: Cleanliness, staff & service
Eugene
Stayed 3 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks Eugene for the rating!
8/10 Good
Glenda
Travelled with partner
22 Mar 2024
Our stay was really good. Enjoyed our room. Don’t mind that the staff clean the room every three days but I wish they would replenish the coffee, sugar and cups every day.
Glenda
Stayed 7 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks Glenda for the rating and the review - it's greatly appreciated
What hotel provides breakfast but then charges for drinks (juice)? No automatic daily housekeeping is not a good standard today. Hire some staff and do better.
Kenneth
Stayed 3 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks Kenneth for your observations - it's greatly appreciated!
Decent hotel room. Surprised about the complimentary breakfast. It was good. One day there were scrambled eggs, big strips of bacon, and french toast. The next was scrambled eggs, breakfast sausages, and waffles! The service is great too. And location is close to the West Edmonton Mall. Would recommend.
Michelle
Stayed 3 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks Michelle for the rating and comments - it's greatly appreciated
6/10 Okay
Warre
17 Mar 2024
Liked: Staff & service
Disliked: Cleanliness
Warre
Stayed 2 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks for the rating!
2/10 Terrible
Edgar
Travelled with family
17 Mar 2024
Disliked: Staff & service
At 2:45 am we were awaken by a load knock at our door. I peeped through and saw a group of about 4 people roaming the floor & we’re randomly knocking the doors. I answered “yes what do you want” and was greeted by a loud bang on our door. I shouted and they proceeded to kick the door hard. We called security!!!! A few moments later, a guy who was holding a walkie talkie came knocking at our door. Assuming it was the security I opened the door and was greeted by this very words…”This is your last warning, there was a complaint about your room or else we’ll boot you out” UNBELIEVABLE!!!!!! WILL NEVER COMING BACK 😡
Edgar
Stayed 1 night in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks Edgar for letting us know about the issues with our security. We have since spoken to our third party security company and they have replaced that guard
Friendly staff was very helpful. The area had a decent selection of fast food spots and a couple of conveniences a short walk away.
The breakfast was really great the first two days and then I think staff changed and it was very average.
Janey Joo
Stayed 3 nights in Jan 2024
Response from Guest Services on 28 Mar 2024
Thanks Janey Joo for the rating and your comments - it's greatly appreciated!
My stay was wonderful most staff was awesome and personable other then the one staff that works the front desk in the morning. On my check out day I just wanted to confirm that I didn’t need to do anything, she was very cold and didn’t even look at me and just said no and then dismissed me.
Sharon
Stayed 2 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks Sharon for the rating and your comments. We have discussed your observations with the Front Desk team
most pop machines were not working! Tried 4 before one worked! Great breakfast, friendly staff and nice rooms! Will be back for sure! Good value for the price!
Andreas
Stayed 2 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks Andreas for the rating. We have forward your observations to our soft drink provider
Staff were excellent..very personable & helpful ! Booked a cab for me, loaned me some scales for my luggage & allowed me to put my frozen food in their freezer overnight! Also the rooms were clean & the floor was quiet.. Top rate service ! Would definitely recommend this hotel
Maryann
Stayed 3 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks Maryann for the rating and we are glad that you enjoyed your visit with us
Key card issues daily , seemed like 1 time use , always locked out of room , very inconvenient as it was a long hike to the front desk . Vending machines out of order , overpriced for this type of experience .
James
Stayed 2 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks James for your observations, and we would like to apologize for the inconveniences that had occurred during your stay with us
8/10 Good
Tanaya
3 Mar 2024
Tanaya
Stayed 2 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
Tanya - thanks for rating!
10/10 Excellent
louise
Travelled with partner
3 Mar 2024
Liked: Cleanliness, amenities
Friendly accommodating staff, Rooms are adequate, breakfast is included in the room rate. Location is excellent. All in all it’s great except for the room that we were assigned to. It was so cold and as we stayed longer it just got colder and colder. I had to use one of the spare blankets in the closet to cover up. Staff member came in twice to try and fix. Eventually we were assigned another room. The next morning fan quit working at 8:10 am while I was still in bed reading. Went out for the day and when we got back heat had been fixed and it was ok.
louise
Stayed 2 nights in Mar 2024
Response from Guest Services on 28 Mar 2024
Thanks Louise for the rating, and we are glad that we able to solve the heating issues
This is my 4th time staying here and the staff are excellent. Marilynn in the liunge is exceptional she always makes my evening better with her friendly smile and service. The breakfast is a great way to start the day and the hotel rate is very reasonable.
Dawn
Stayed 1 night in Feb 2024
Response from Guest Services on 28 Mar 2024
Thanks Dawn for the rating and your comments. We will be sure to share them with the team
Easy to find the place feeling safe and easy for going shopping then go around others place
Enrique
Stayed 1 night in Feb 2024
Response from Guest Services on 28 Mar 2024
Thanks Enrique for the rating - it's greatly appreciated!
4/10 Poor
Sarah, Widewater
11 Feb 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The staff and check in were absolutely wonderful. The room was decent but soo hot. We had the a/c running all day but it was still too warm to sleep comfortably. The shower water never got very hot. The gym was like a sauna.
Sarah
Stayed 2 nights in Feb 2024
Response from Guest Services on 28 Mar 2024
Thanks Sarah for your observations, we have shared them with the team
4/10 Poor
Caroline
Travelled with family
9 Feb 2024
Liked: Staff & service
Food was poor. You could tell it was old and no made fresh. Juice was not offered or included in my breakfast. Not everyone drinks coffee or tea. My 6 month old was given a DIRTY stained and broken play pen to sleep in. We DID NOT use it. The pull out couch was also terrible. All you can feel are the springs. You're honestly better off sleeping on the floor.
Caroline
Stayed 1 night in Feb 2024
Response from Guest Services on 28 Mar 2024
We are sorry about your experiences during your stay with us and have shared your observations with the team
Clean, simple hotel, with a convenient location and lots of parking. Exactly what I needed for an uncomplicated overnight stay. Breakfast was included too!
Patrick
Stayed 1 night in Jan 2024
Response from Guest Services on 28 Mar 2024
Thanks Patrick for the rating and your comments, they are both greatly appreciated