We really would like to thank Phil for being very nice and responsive. However, being Asians, we get the hint when we're not supposed to ask for more.
Only one key was provided which made it slightly difficult for us 3 to separate but we managed. Unfortunately, the room was not as comfortable as we would like in terms of size, we expected it to be bigger. The bathroom was extremely small, but it was clean, of which we highly appreciate. We were very glad the heater was working and my parents had a comfortable sleep. The laundry facilities were not really usable and Phil told us it was mainly for longer-term staying guests, so in the end, we did not get to do our laundry.
However, the breakfast provided was very good, my parents enjoyed them a lot. The distance to the city was about GBP 6-7 using Uber, which I find that was alright.
Overall, I felt it was a below average stay for the price we paid and note that this is not a hotel. However, I do find the room size too small for 3 persons, and that considering we had little to no help with our luggages, going up and down the stairs were very tiring for my old parents.
So please do not book this place or just request for ground floor rooms if you're booking for elderly peopl :)