Reception

Reviews of DoubleTree by Hilton Glasgow Central

4 out of 5
DoubleTree by Hilton Glasgow Central
36 Cambridge Street, Glasgow, Scotland

Reviews

8.8

Excellent

Rating 10 - Excellent. 611 out of 1013 reviews" "
Rating 8 - Good. 254 out of 1013 reviews" "
Rating 6 - Okay. 80 out of 1013 reviews" "
Rating 4 - Poor. 33 out of 1013 reviews" "
Rating 2 - Terrible. 35 out of 1013 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
V
Stayed 1 night in Mar 2024

8/10 Good

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024

6/10 Okay

Lindsay

Travelled with partner
Breakfasts pool, backed goods poor quality and stale, Little choice in healthy whose food options .
Stayed 3 nights in Mar 2024

10/10 Excellent

Allen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious.
Stayed 3 nights in Mar 2024
Response from DT Glasgow Central on 28 Mar 2024
Thanks for the review Allen, I hope we will see you again

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service
Great location. Room nice size although a little loud in the room due to heating/air conditioning
Stayed 2 nights in Mar 2024
Response from DT Glasgow Central on 28 Mar 2024
Thanks for the review Rebecca, I hope we will see you again

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from DT Glasgow Central on 26 Mar 2024
Thanks for the review Diane, I hope we will see you again

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with helpful and friendly staff.
Stayed 2 nights in Mar 2024
Response from DT Glasgow Central on 25 Mar 2024
Thanks for the review David, I hope we will see you again

6/10 Okay

Louise

Liked: Amenities
The roads around the hotel made it incredibly difficult to to get to. I have never seen so many traffic cones and one way systems.
Stayed 1 night in Mar 2024
Response from DT Glasgow Central on 12 Mar 2024
Thanks for the review Louise, I hope we will see you again.

8/10 Good

Lara, Portadown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from DT Glasgow Central on 12 Mar 2024
Thanks for the review Lara, I hope we will see you again.

10/10 Excellent

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Immaculate friendly hotel. Didn’t hear a noise on either night we stayed there. The pool facilities are good and towels were provided. It is close to everything.
Stayed 2 nights in Mar 2024
Response from DT Glasgow Central on 12 Mar 2024
Thanks for the review Sally, I hope we will see you again.

10/10 Excellent

Shaun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and would return in the future
Stayed 1 night in Mar 2024
Response from DT Glasgow Central on 12 Mar 2024
Thanks for the review Shaun, I hope we will see you again.

8/10 Good

Pok Cheung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad sound insulation, the room next door was partying all night and I couldn’t sleep. Otherwise, very good.
Stayed 1 night in Feb 2024
Response from DT Glasgow Central on 26 Feb 2024
Thanks for the review Pok Cheung, I hope we will see you again.

10/10 Excellent

Miss kirsty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from DT Glasgow Central on 27 Feb 2024
Thanks for the perfect score Kirsty, I hope we will see you again.

6/10 Okay

Scott

Liked: Cleanliness, property conditions & facilities
Slightly dissapointed. 24 room service had one item at 11pm, if we had known that ut eas limited we would have picked up food before returning to the hotel. Seated for breakfast in the morning, no explanation if it was table service, where the buffet was, tea and coffee etc, we were seated and staff walked away Not the service i exoected for this hotel and left disappointed
Stayed 1 night in Feb 2024
Response from DT Glasgow Central on 22 Feb 2024
Thanks for the review Scott, appreciate the comments, I hope we will see you again.

2/10 Terrible

Stephanie

Travelled with family and small children
Liked: Amenities
room was dirty not happy
Stayed 1 night in Feb 2024
Response from DT Glasgow Central on 22 Feb 2024
Hi Stephanie, I'm so sorry to see you were disappointed with your stay, one of the Management Team will reach out to you directly to discuss this. I hope we can welcome you back soon.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was fabulous clean and very nice staff ,
Stayed 1 night in Feb 2024
Response from DT Glasgow Central on 19 Feb 2024
Thanks for the perfect score Sarah, I hope we will see you again.

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel rooms are spacious and good value for money. The area around sauchiehall street has gone down hill but it is only a short walk to Buchanan street and also very close to the subway to go to the west end
Stayed 3 nights in Feb 2024
Response from DT Glasgow Central on 16 Feb 2024
Thanks for the review Emma, I hope we will see you again.

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from DT Glasgow Central on 15 Feb 2024
Thanks for the review score, I hope we will see you again.

10/10 Excellent

MARY

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 1 night in Feb 2024
Response from DT Glasgow Central on 12 Feb 2024
Thank you for the perfect score Mary, we hope to welcome you back soon!

8/10 Good

Rebecca

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Overall a good stay for the price we paid, but spa area was very dated and extremely busy both times we visited. Staff were very polite, and there was a good selection at breakfast.
Stayed 1 night in Jan 2024
Response from DT Glasgow Central on 6 Feb 2024
Thank you for the review and score Rebecca, we hope to welcome you back soon!

10/10 Excellent

Claire

Stayed 1 night in Feb 2024
Response from DT Glasgow Central on 21 Mar 2024
Thanks for the perfect score Claire, I hope we will see you again.

10/10 Excellent

Sally

Stayed 1 night in Feb 2024
Response from DT Glasgow Central on 21 Mar 2024
Thanks for the perfect score Sally, I hope we will see you again.

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff lovely hotel
Stayed 3 nights in Jan 2024
Response from DT Glasgow Central on 1 Feb 2024
Thank you for your perfect score Pamela, we appreciate the feedback! We look forward to welcoming you back again.

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from DT Glasgow Central on 29 Jan 2024
Thank you for your perfect score Clare, we appreciate the feedback! We look forward to welcoming you back again.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and centrally located. Pool was very well kept and clean.
Stayed 2 nights in Jan 2024
Response from DT Glasgow Central on 29 Jan 2024
Thank you for your perfect score Nicole, we appreciate the feedback! We look forward to welcoming you back again.

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
restaurant was good reasonable. Breakfast was good. Just around the corner from many places we wanted to go to. Construction all around. All hotels had this Hot tub and gym were main reason for choosing this hotel and closed early. When people are walking around want hot tub open later. This particular hot tub was not hot and was not available when we returned from our day. Might prefer a B&B without early close next time.
Stayed 7 nights in Jan 2024
Response from DT Glasgow Central on 29 Jan 2024
Thank you for the review Steve, we hope to welcome you back soon!

8/10 Good

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful from the minute you step inside. Rooms are well laid out, clean and spacious. Unfortunately the room we got looked over the bins outside so wasn't ideal although not overly bothered. Staff couldn't do enough for us, nothing was too much. My only hope is for more structure at breakfast time, as I was stood around for about 20 minutes waiting for hot food to arrive at the buffet but as soon as it did it was just chaos, no queues and just a free for all which put me off and therefore barely ate anything. Overall a beautiful place to stay. Will definitely be back, maybe minus the breakfast
Stayed 1 night in Jan 2024
Response from DT Glasgow Central on 29 Jan 2024
Thank you for the review Lauren, we hope to welcome you back soon!

10/10 Excellent

Sandra

Stayed 2 nights in Jan 2024
Response from DT Glasgow Central on 21 Mar 2024
Thanks for the perfect score Sandra, I hope we will see you again.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
We found the staff friendly and efficient.
Stayed 1 night in Jan 2024
Response from DT Glasgow Central on 23 Jan 2024
Thank you for the review score Elizabeth, we hope to welcome you back soon!

6/10 Okay

Craig

Travelled with family
Disliked: Amenities, property conditions & facilities
There was an awful noise in our room all night. We had a really poor sleep. It sounded like a drain was draining on and off all night long. My wife and I had a really bad sleep due to this.
Stayed 1 night in Jan 2024
Response from DT Glasgow Central on 22 Jan 2024
Hi Craig, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future. Thank you

8/10 Good

Dean

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The aircon in the room didn't work, so we had to request a portable radiator. The food in the restaurant was quite poor as well
Stayed 2 nights in Jan 2024
Response from DT Glasgow Central on 22 Jan 2024
Thank you for the review Dean, we hope to welcome you back soon!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from DT Glasgow Central on 22 Jan 2024
Thank you for the review score Elizabeth, we hope to welcome you back soon!

10/10 Excellent

Ursula and Lindsay

Was a lovely hotel although shower was not very hot lovely room
Stayed 1 night in Jan 2024
Response from DT Glasgow Central on 15 Jan 2024
Thank you for the review Ursula, we hope to welcome you back soon!

2/10 Terrible

Liam

Stayed 1 night in Jan 2024
Response from DT Glasgow Central on 17 Jan 2024
Hi Liam, I am sorry to see your low score. As you have not left any comments I am unable to follow up with you in regards to your stay. I hope we can welcome you back in the future!

10/10 Excellent

Bradshaw

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds. Decent sized room. TV worked. Staff were efficient.
Stayed 1 night in Jan 2024
Response from DT Glasgow Central on 9 Jan 2024
Thank you for your perfect score Bradshaw, we appreciate the feedback! We look forward to welcoming you back again.

10/10 Excellent

Colin

Travelled with partner
Could knot fault anything
Stayed 1 night in Jan 2024
Response from DT Glasgow Central on 15 Jan 2024
Thank you for the review score Colin, we hope to welcome you back soon!

8/10 Good

Keith

Travelled with family and small children
Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from DT Glasgow Central on 9 Jan 2024
Thank you for the review score Keith, we hope to welcome you back soon!

6/10 Okay

Shaun

Stayed 2 nights in Dec 2023
Response from DT Glasgow Central on 9 Jan 2024
Thank you for the review score Shaun, we hope to see you again soon.

10/10 Excellent

Shadi

Stayed 1 night in Dec 2023
Response from DT Glasgow Central on 3 Jan 2024
Thank you for your perfect score Shadi, we appreciate the feedback! We look forward to welcoming you back again.

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from DT Glasgow Central on 3 Jan 2024
Thank you for your score Daniel, we appreciate the feedback! We look forward to welcoming you back again.

8/10 Good

Martin

Stayed 1 night in Dec 2023
Response from DT Glasgow Central on 3 Jan 2024
Thank you for your score Martin, we appreciate the feedback! We look forward to welcoming you back again.

10/10 Excellent

Anitha Hepzibah

Stayed 2 nights in Dec 2023
Response from DT Glasgow Central on 3 Jan 2024
Thank you for your perfect score, we appreciate the feedback! We look forward to welcoming you back again.

6/10 Okay

Ashley

Stayed 1 night in Dec 2023
Response from DT Glasgow Central on 4 Jan 2024
Thank you for your score Ashley, we appreciate the feedback! We look forward to welcoming you back again.

6/10 Okay

Gillian

Stayed 1 night in Dec 2023
Response from Chris on 27 Dec 2023
Hi Gillian, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the futureThank you

10/10 Excellent

Claire

Stayed 1 night in Dec 2023
Response from DT Glasgow Central on 3 Jan 2024
Thank you for your perfect score Claire, we appreciate the feedback! We look forward to welcoming you back again.

10/10 Excellent

Anne

Stayed 1 night in Dec 2023
Response from DT Glasgow Central on 3 Jan 2024
Thank you for your perfect score Anne, we appreciate the feedback! We look forward to welcoming you back again.

8/10 Good

anne

Xmas party stay
Had a lovely stay again, booked stay over as attending the Xmas glitter ball party. My only negative comment is being charged for car parking, expected this to be included in the hotel cost
Stayed 1 night in Dec 2023
Response from DT Glasgow Central on 3 Jan 2024
Thank you for your score Anne, we appreciate the feedback! We look forward to welcoming you back again.

10/10 Excellent

Kirsty

Stayed 1 night in Dec 2023
Response from DT Glasgow Central on 4 Jan 2024
Thank you for your perfect score Kirsty, we appreciate the feedback! We look forward to welcoming you back again.

10/10 Excellent

Archibald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from DT Glasgow Central on 3 Jan 2024
Thank you for your perfect score Archibald, we appreciate the feedback! We look forward to welcoming you back again.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Glasgow centre
Bottle of water in room would have been a nice touch. Great breakfast and loads of choice. Well placed for centre of Glasgow.
Stayed 1 night in Dec 2023
Response from DT Glasgow Central on 3 Jan 2024
Thank you for your score, we appreciate the feedback! We look forward to welcoming you back again.