Book a Edenbridge Cottage

"Excellent staff, rooms and very comfortable beds. Very convenient if flying from or in to Gatwick."

"We arrived very early and we understand that check-in is at 3:00 pm, but we felt no effort was made to accommodate us sooner. After a long trip, we were hoping for a bit more flexibility or at least some alternative. We sat in a seating area of the hotel to rest for a while, but the sofas were taken away, supposedly for the restaurant, which left us without a place to sit comfortable. Also, the air conditioning was not cooling properly and we were quite hot during our stay, which made the experience uncomfortable. Overall, we believe there is room for improvement in both customer service and guest comfort. At least we had a safe place to stay, but for the amount of money we paid, we expected and deserved a much better experience. "

"We initially were given a room with no view but we paid for a room with a view. This was rectified quite quickly. There was a smell of sewage in the bar and lobby area. The down stairs toilet was out of action so that was the suspected cause of the smell. The location was great and the view once we got one was fab"

"Clean room"

"Room was ok, there was a smell coming from the drains but nothing too bad. We didn’t interact with staff as we were in a separate building. Only issue we had was on check in, the staff tried to recharge me for the stay - despite having pre paid. The manager stepped in and sorted this out eventually. We didn’t use the bar or breakfast facilities."

"Decent airport hotel "

"Easy and convenient for early flights."

"Hands down the worse experience of hotel I have ever experienced I will be asking for my money back as I felt like victim not a guest.. so got back from the O2 12 last night went to get back into my room and there was a door before are room what would lead to 3 more rooms well trying to unlock the 1st door and nothing happened it wouldn't open so we went down to reception when they issued us a new key what also didn't work then we went back and they got someone to go with us after now waiting 20 minutes for him to find out he can't unlock the door so counting this is are 4th trip back to reception were now sat at reception for a hour or so for him to come back and confirm he's not gonna be able to get us in are room tonight with all my belongings in and my medication what I was due and needed through out the night he said there's nothing we can do come back at 7 and are maintenance man would be able to unlock the door he said in the mean time we will get you a new room to sleep in now it's close to 2am so issues us a key sends us up to the room key not working 5th trip to reception they sent someone one up now... Opens the door and 2 people sleeping in there bed we're very startled and shocked and rightly so they put us in a room someone was already in.. trip 6 back to reception told them what happened they then took another 10 mins sent a colleague in to do the same to another room and he walk in on another guest it's about 2.15 till we get a room (no more characters left) "

"A phenomenal stay! So peaceful, which is amazing because there is active construction work going on outside. Couldn’t hear a thing with the window closed and was high up enough to still enjoy the fresh air with the window open. Lovely views. A home away from home. The place was so spotless. Made me feel comfortable immediately. Everything worked. Bathroom was spotless. Water was a little lukewarm but I find this in hotels depending on the time. Not an issue for me personally. Another note, is that there wasn’t a lock on the back of the door. I still felt very safe irrespective of this but for additional peace of mind I think this will be a good addition. Door is keycard access only. Didn’t use it but I visited the laundry room and this too was spotless! 100% will be back. A beautiful ApartHotel. Everyone was friendly and informative. Sam was a diamond upon checkout! :) Roof terrace was lovely too! The attention to detail here is felt from the moment you step into the lobby, get into the lift and into your room. HIGHLY Recommend! :) Thank you Vertus Edit CW! Feel really rested and will definitely be back. "