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Reviews of Victoria Terme Hotel

4 out of 5
Victoria Terme Hotel
Via Tiburtina Valeria Km 22.700, Tivoli Terme, Tivoli, RM

Reviews

7.6

Good

Rating 10 - Excellent. 38 out of 153 reviews" "
Rating 8 - Good. 57 out of 153 reviews" "
Rating 6 - Okay. 37 out of 153 reviews" "
Rating 4 - Poor. 17 out of 153 reviews" "
Rating 2 - Terrible. 4 out of 153 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were great and facilities excellent
Stayed 3 nights in Oct 2023

8/10 Good

Patricia Leslie

Liked: Cleanliness, staff & service, room comfort
This hotel was clean an comfortable, the need more English channels and literature otherwise it was good for the money and close to the public transportation
Stayed 3 nights in Sep 2023

6/10 Okay

Roberto, Bountiful

Travelled with family, Business traveller
Liked: Amenities
This is a hotel that has some pools (natural springs) next to it. To use the pools we must pay €10 per person and the pools close at 18:00 (6:00pm).
Stayed 1 night in Jul 2023

10/10 Excellent

Lennin Antonio

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 3 nights in Jul 2023

8/10 Good

Esra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in May 2023

4/10 Poor

Michael J

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was far too warm, even with window open all night. Neither of us slept well.
Stayed 1 night in Oct 2021

10/10 Excellent

Juan Pablo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Van Hung Nguyen

Business traveller, Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

6/10 Okay

Russell

Liked: Cleanliness, room comfort
Looks are deceptive
Nothing was open when I arrived. Had problems getting back into hotel after having to go off site to get food, breakfast was disappointing poor service and not replenishing the buffet regularly.
Stayed 1 night in Oct 2018

4/10 Poor

Bruce

Liked: Cleanliness
Tivoli Disappointment.
It was a grand old hotel at one time but now it is just old. There is an adjacent spa and gigantic pool but it closed at 7:00 PM and we could not access it. Not a very nice area and very few restaurants in the area.
Stayed 1 night in Sep 2018
Response from Victoria Terme Hotel on 3 Oct 2018
Sorry you didn't like the area and can't use the pool. We hope you can come back again in Tivoli to have a better experience. Thank you

6/10 Okay

Joanne, England

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Advertises features it doesn't have
Really disappointed to turn up after a long drive to find the hotel doesn't have the swimming pool shown in it's photos. This is part of the thermal spa next door which costs €10 for the day and closes at 6.30pm.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very good staff, needs to show how close to buses or metro stops.
Stayed 4 nights in Jul 2017

6/10 Okay

carl

Liked: Cleanliness, staff & service, room comfort
It was a poorly managed hotel in an industrial/commercial area. The sulfur pools were large, but closed at 6 PM when sunset was at 8:45 PM.
Stayed 1 night in Jun 2017

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
First time ever been charged to use pool
Arrived to find had to pay extra to use the pool. Not mentioned at booking ( in fact had searched for hotels with pools so even more surprising). Insult to injury, wifi not working.

8/10 Good

Patricia, Media

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa next to hotel
We stayed here because it is right next to the terme where one can use the mineral water spas and enjoy a nice massage and still be close to villa d'este and Hadrians villa. Nearby we also found a w deff restaurant with great homemade pizza and pasta called il grottino

8/10 Good

NIMAT, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa hotel
Hotel away from everything, it is more like a spa retreat but not close to any sightseeing. No food around and nothing is around in the neighbourhood . Not walking distance to anything. You need your car . Everything cost money like if you want to use the pool you have to pay for entry , you have to pay for chair and you have to pay for umbrella. Also entry to indoor water pool cost 45 euro per person and if you want a message or something you add the cost, so you have to keep adding up expenses . Parking you pay only 3 euro. Breakfast all pastries, lacks eggs(which are extra charge to pay for),little cheese one kind and only couple slices and one kind meat. Mostly carbs.

6/10 Okay

Verified traveller

Business trip
Terrible neighbourhood, no restaurants in nearby. No access to the pools without paying. Breakfast dinner in the hotel good.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Rotten Eggs & poor breakfasts
Uninteresting corridor town with the Hotel and the thermal baths next door as the only feature. Persistent Sulphur smell from next door. Very poor breakfasts 10 euros each to use Thermal. Unhelpful reception staff.

8/10 Good

TM, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for relaxation
Great hotel, spa and facilities excellent. Staff were helpful and welcoming. Outside slightly below its best. Location in terms of visiting Tivoli and Rome great, however immediate vicinity not particularly salubrious. Nowhere nice to eat away from hotel, mainly fast food on main road. Good transport links to Tivoli and Rome, buses very crowded would recommend the train but check timetables.

6/10 Okay

Wael, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
too stinky and too far
smelly and far from everything , sheets changed three times a week only, trashy neighborhood. the girls at the front office are ok in English and boys are not. you have to pay for everything you use from the mini bar and you have to pay to go to the swimming pool 10 euro per person and 5 euro for chair on the pool which is 30 euro for me and my girl to swim in freezing cold swimming pool with the public it's not even private for the hotel guests its public swimming pool plus the smell from the health club next door its really bad.
Response from HotelTivoli on 16 Nov 2013
Dear Wael, we inform you that the smell you're talking about is coming from the water sulphur, one of the main features of our hotel, located in a thermal area. The payment of the entrance to the pools is also clearly written in the information on the Expedia website and our swimming pools have a the temperature of 23 ° centigrade (therefore are not cold) Best regards

2/10 Terrible

Hanna

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointed
Customer service was poor, the smell of the hotel was overwhelming and location was so bad. Overall I will not recommend anyone to go there,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
for the best baths (terme) perfect
hotel very good, but the staff GREAT. stayed there because I knew the area. the staff where so helpful in every sense but at the same time understood when I needed time alone with my son. well done ( plus I do not comment hardly ever)
Response from HotelTivoli on 16 Nov 2013
Dear Guest, Thank you very much of your comment and we are so happy that you have been found so well at our hotel. We look forward.

6/10 Okay

Marc, Winchester, UK

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Victoria Terme Hotel - don't go for the location!
This was a comfortable and affordable hotel, but it is not deserving of a 4 star rating. The room was spartan with no comfortable seating and a very hard bed. There is limited information available in English and what there is has been very poorly translated. The internet connection is slow, not wireless and not cheap! If you are in need of a good hotel in the Tivoli Terme hotel I would recommend this hotel, but don't expect 4 star service!
Response from HotelTivoli on 16 Nov 2013
Dear Guest, Sorry that you have not felt comfortable at our hotel but we want to emphasize that both the structure and the services are covered, without any doubt, in the category of 4 stars. The rooms are modern and equipped with all comforts, as well as all the information in English. The internet connection is currently wi-fi and is free throughout the hotel. Best regards

10/10 Excellent

Sylvia, Australia but from America

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay outside of Rome.
We are a family of six and the hotel totally accomodated our needs - which is hard in a big city like Rome. If you aren't into the Rome night-life, and enjoy a fresh comfortable room, this is the place. There is a spa attached and many weekenders come from the area to refresh. A totally pampering experience even without the spa! The pool is attached and is public, you do have to pay but it is heavenly and is well worth the small price on a hot day. A public square is across the street and in the evenings has vendors selling items and also multiple food ideas there as well as up and down the road. It will take you out of the bustle of Rome, however is only 30 minutes from the Coliseum! Pure delight.
Response from HotelTivoli on 15 Nov 2014
Dear Customer, Thanks for your wonderful review and we hope to see you soon. Best regards, the Director

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is not in Tivoli
The hotel is about 6 miles out of Tivoli, but the bus stops outside (1 euro to Tivoli 1.20 euro to Rome metro station for onward travel, buses every 15 mins even on Sundays). We stayed out of season in October 2010, so the pool was closed and we cannot comment about the outdoor areas. This hotel is adequate, nothing special, but certainly not awful. If you want to see Rome and Tivoli in the same trip I would recomend it. Large car park for minimum charge.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Okay hotel
First note that this hotel is NOT in Tivoli, it is in Tivoli Terme. If you are driving, you need to follow the signs for Tivoli Terme/Rome (Tiburtina). It is not far from Tivoli though - about 5 miles. The hotel itself is nice, very modern. The staff are not the most helpful, so be sure to ask questions. For instance, you have access to the pool if you are a guest, but that does not include any other services at the Terme or a chair at the pool. Morning breakfast was average. Parking cost 3 euro a night. And there is a charge to use internet. Overall, nothing extraordinary about the hotel - but it is clean and well-maintained if you need a place to stay in the area.

6/10 Okay

Angelo

Business traveller
Stayed 1 night in Nov 2023

8/10 Good

YUEH LAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023

10/10 Excellent

Yi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
belli
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Karin

Stayed 2 nights in Sep 2023

8/10 Good

Angelo

Stayed 1 night in Sep 2023

8/10 Good

Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Il personale è estremamente cortese e sempre pronto ad aiutare, mentre la struttura è impeccabilmente mantenuta. È particolarmente comodo poter usufruire delle terme, e l'albergo fornisce gentilmente ciabatte e accappatoio. Inoltre, c'è un parcheggio disponibile al costo di soli 3 euro al giorno. L'unico punto negativo è stata la connessione internet, che purtroppo era molto lenta. Tuttavia, va detto che chi visita questo albergo di certo non lo fa per la connessione internet, ma piuttosto per godersi al meglio l'esperienza termale.

8/10 Good

Angelo

Stayed 1 night in Aug 2023

8/10 Good

GIOVANNI

Liked: Staff & service, property conditions & facilities
Ottima per 2 notti per accoppiare le terme alla visita delle ville di Tivoli
Stayed 2 nights in Aug 2023

8/10 Good

Giovanni

Liked: Property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Angelo

Stayed 1 night in Jul 2023

10/10 Excellent

Angelo

Stayed 1 night in Jul 2023

10/10 Excellent

Geir Sigurd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vi hadde et fint opphold!
Stayed 3 nights in May 2023

6/10 Okay

Mariana

Stayed 1 night in May 2023

10/10 Excellent

SALVATORE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OTTIMO, TUTTO PERFETTO !

10/10 Excellent

Rita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personale gentile e accogliente. Struttura pulita, confortevole, buona la cucina.

10/10 Excellent

Assunta

Stayed 1 night in Oct 2022

8/10 Good

Veronica

Stayed 1 night in Sep 2022

6/10 Okay

Behnam

Stayed 6 nights in Jul 2022

10/10 Excellent

Ionela

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

4/10 Poor

Michele

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quattro non sono le stelle, ma il voto.
Partiamo dal prezzo per 1 notte in tripla: 140euro. Per questo prezzo a Tivoli (non la più blasonata zona termale italiana) e dato il giorno della settimana (mercoledì di inizio luglio) ci si aspetterebbe un ottimo servizio da un quattro stelle. Invece l'albergo non è tenuto granché: la camera era piena di polvere, soprattutto sul pavimento, non vi era possibilità di chiedere un cuscino più morbido e la colazione - a buffet - alle 9.30 aveva esaurito la già povera scelta. Il personale di sala, comunque gentile, si è prodigato per rifornire di crostate industriali e cornetti surgelati, ma se già si parte da una varietà più adatta ad un B&B, l'insoddisfazione rimane. Non parliamo poi del fatto che gli ospiti dell'hotel (con quella tariffa!) non hanno accesso incluso alle piscine termali (ingresso a persona 10 euro). Inviterei a farsi un giro per i quattro stelle di altre zone termali, una fra tutte quella di Abano / Montegrotto, per prendere qualche appunto.
Stayed 1 night in Jul 2022