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Reviews of Sheraton Duesseldorf Airport Hotel

4.5 out of 5
Sheraton Duesseldorf Airport Hotel
Terminal Ring 4, Düsseldorf, NW

Reviews

8.8

Excellent

Rating 10 - Excellent. 504 out of 1000 reviews" "
Rating 8 - Good. 361 out of 1000 reviews" "
Rating 6 - Okay. 91 out of 1000 reviews" "
Rating 4 - Poor. 30 out of 1000 reviews" "
Rating 2 - Terrible. 14 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Travelled with family
Liked: Amenities
very good
Stayed 1 night in Feb 2024
Response from GSC on 2 Apr 2024
Dear Mariathank you for your nice feedback.We are happy that you enjoyed your stay with us.We wish you a nice day and hope to be able to welcome you soon again. Kind regards Natalie Schenk

10/10 Excellent

John, Southborough

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Built in a car park it's great idea to be close to the airport and is well designed. Only the restaurant offers outside view
Stayed 1 night in Mar 2024
Response from GSC on 8 Mar 2024
Dear John,thank you for your nice feedback.We are happy that you enjoyed your stay with us.We wish you a nice day and hope to be able to welcome you soon again.Kind regards Natalie Schenk

10/10 Excellent

Marielle

Stayed 2 nights in Jan 2024
Response from GSC on 21 Mar 2024
Dear Mariellethank you for your nice feedback.We are happy that you enjoyed your stay with us.We wish you a nice day and hope to be able to welcome you soon again.Kind regards Natalie Schenk

8/10 Good

Paulina

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from GSC on 15 Jan 2024
Dear Paulina,Thank you for your nice feedback. We are happy that you enjoyed your stay with us.We wish you a nice day and hope to be able to accommodate you soon again.Kind regardsNatalie Schenk

10/10 Excellent

Kristina

Stayed 2 nights in Jan 2024
Response from GSC on 11 Jan 2024
Dear Kristina,Thank you for your nice feedback. We are happy that you enjoyed your stay with us.We wish you a nice day and hope to be able to accommodate you soon again.Kind regardsNatalie Schenk

10/10 Excellent

S

Stayed 1 night in Jan 2024
Response from GSC on 11 Jan 2024
Thank you for your nice feedback. We are happy that you enjoyed your stay with us.We wish you a nice day and hope to be able to accommodate you soon again.Kind regardsNatalie Schenk

10/10 Excellent

Carrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed just for one night after a long haul flight. Would definitely be happy to come back ☺️
Stayed 1 night in Dec 2023
Response from GSC on 2 Jan 2024
Dear Carrie,thank you for your nice feedback. We are happy that you enjoyed your stay with us.We wish you all the best and hope to be able to welcome you soon again.Kind regardsNatalie Schenk

10/10 Excellent

Manuel, kew gardens

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was greeted by a very sweet lady, and was upgraded to a higher room type without even asking. I would stay again and totally recommend it!! It was quiet, clean and I actually slept all the way trough the next day. Great Hotel, way better then the Hilton.
Stayed 1 night in Dec 2023
Response from GSC on 2 Jan 2024
Dear Manuel,thank you for your nice feedback. We are happy that you enjoyed your stay with us.We wish you all the best and hope to be able to welcome you soon again.Kind regardsNatalie Schenk

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff were amazing. Not only was the check-in friendly and efficient, but they actually came to the room to reset the wifi and demonstrate how the coffee machine worked. In other hotels, they would have walked you through it on the phone. I was very impressed!
Stayed 1 night in Dec 2023
Response from GSC on 27 Dec 2023
Dear Christine,thank you for your nice feedback. We are very happy that you enjoyed your stay with us. We will forward your nice words to our colleagues from the front desk. We wish you a nice day and hope to be able to welcome you at our hotel soon again.Kind regardsNatalie Schenk

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from gsc on 21 Dec 2023
Dear Sally,thank you for your nice feedback. We are happy that you enjoyed your stay with us.We wish you a nice day and hope to be able to welcome you soon again.Kind regardsNatalie Schenk

10/10 Excellent

Honie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and not too far from Christmas Town!
Stayed 1 night in Dec 2023
Response from GSC on 21 Dec 2023
Dear Honie,thank you for your nice feedback. We are happy that you enjoyed your stay with us.We wish you a nice day and hope to be able to welcome you soon again.Kind regardsNatalie Schenk

10/10 Excellent

S

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and close to the airport terminal.
Stayed 1 night in Dec 2023
Response from GSC on 13 Dec 2023
Thank you for your nice feedback.We are happy that you enjoyed your stay with us.We wish you a nice day and hope to be able to accommodate you again very soon.Kind regardsNatalie Schenk

10/10 Excellent

jan frode

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location only 100 meters from the terminal
Stayed 1 night in Nov 2023
Response from GSC on 4 Dec 2023
Dear Jan,thank you for your nice feedback. We are happy that you enjoyed your stay with us.We wish you a nice day and hope to be able to welcome you soon again.Kind regardsNatalie Schenk

10/10 Excellent

Thomas

Stayed 1 night in Nov 2023
Response from GSC on 20 Nov 2023
Dear Thomas,thank you for your nice feedback. We are happy that you enjoyed your stay with us.We wish you a nice evening and hope to be able to welcome you soon again.Kind regardsNatalie Schenk

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GSC on 20 Nov 2023
Dear Michael,thank you for your nice feedback. We are happy that you enjoyed your stay with us.We wish you a nice day and hope to be able to welcome you soon again.Take care.Kind regardsNatalie Schenk

10/10 Excellent

Amy, Goshen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So convenient if you’re flying in or out of DUS, friendly staff, clean, surprisingly quiet rooms.
Stayed 1 night in Nov 2023
Response from GSC on 16 Nov 2023
Dear Amy,thank you for your nice feedback. We are happy that you enjoyed your stay with us.Hope to be able to welcome you soon again.Have a nice evening.Kind regardsNatalie Schenk

8/10 Good

Duyen

Liked: Staff & service
This is worth exact as the price posted. The location is perfect and the room is small as describe
Stayed 1 night in Aug 2023
Response from GSC on 8 Nov 2023
Dear DuyenThank you for your feedback.We wish you a nice day and hope to welcome you soon again.Kind regardsNatalie Schenk

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GSC on 2 Nov 2023
Dear Andreas,thank you for your nice feedback. We are glad that you enjoyed your stay with us.We wish you a nice day.Kind regardsNatalie Schenk

8/10 Good

penelope

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport
Stayed 1 night in Oct 2023
Response from GSC on 2 Nov 2023
Dear Penelope,thank you for your feedback. We are happy to were able to welcome you in our hotel.We wish you a nice day.Kind regardsNatalie Schenk

10/10 Excellent

massimiliano, Mooresville

Liked: Cleanliness, staff & service, property conditions & facilities
overall very easy
Stayed 1 night in Oct 2023
Response from GSC on 19 Oct 2023
Dear Massimiliano,thank you for your nice feedback. We are glad that you enjoyed your stay with us.We wish you a nice day.Kind regardsNatalie Schenk

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel just steps from the departure gates! I highly recommend this property!
Stayed 1 night in Sep 2023
Response from GSC on 19 Sept 2023
Thank you for your nice Feedback, Daniel.We are happy that you enjoyed your stay with us.Kind regardsNatalie Schenk

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GSC on 14 Sept 2023
Thank you for your nice feedback.We are happy that you enjoyed your stay with us.Kind regardsNatalie Schenk

8/10 Good

Emma

Stayed 1 night in Sep 2023
Response from GSC on 14 Sept 2023
Dear Emma,thank you for your feedback. We are glad that you enjoyed your stay with us.Kind regardsNatalie Schenk

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were excellent
Stayed 1 night in Sep 2023
Response from GSC on 12 Sept 2023
Thank you for your nice feedback, Paul. We are glad that you enjoyed your stay with us.Have a lovely day.Kind regardsNatalie Schenk

10/10 Excellent

Nikki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind and helpful. Restaurant Otto was delicious. Rooms and common areas were clean and the interior design was beautiful.
Stayed 1 night in Sep 2023
Response from GSC on 11 Sept 2023
Thank you for your nice comment.We are happy that you enjoyed your stay with us.Hava a nice day.

10/10 Excellent

Hedda

Stayed 1 night in Sep 2023
Response from GSC on 5 Sept 2023
Dear Hedda,Thank you for staying with us and the nice feedback.We wish you a nice day.Kind regardsNatalie Schenk

8/10 Good

James C.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
I stayed at the Sheraton DUS airport before. Perfect location, 2 minutes walk to the Terminals. The rooms are nice, the beds are very comfy, beautiful sheets but they don’t have a refrigerator or mini bar. I prefer the Maritim Hotel at DUS airport.
Stayed 1 night in Aug 2023
Response from GSC on 4 Sept 2023
Thanks for staying with us. We appreciate your feedback and are glad that you had a pleasant stay.In case you will need a refrigerator the next time, please feel free to ask the colleagues from the front desk for a club room, as these are the rooms with a minibar bar.

10/10 Excellent

Cedric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXPEDIENT
It was very convenient and expedient. A short walk from arrival to the hotel makes life easy for a tired traveller.
Stayed 1 night in Aug 2023
Response from GSC on 4 Sept 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

SUSANNE

Stayed 1 night in Aug 2023
Response from GSC on 4 Sept 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good resting spot pre-morning flight
Super convenient, quiet and great blackout curtains.
Stayed 1 night in Aug 2023
Response from GSC on 4 Sept 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Leidy

Stayed 1 night in Aug 2023
Response from GSC on 4 Sept 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the gates
Stayed 1 night in Jul 2023
Response from Sheraton Düsseldorf on 4 Aug 2023
Dear Anna,we are pleased to hear that the location of our Sheraton Düsseldorf Airport Hotel was advantageous for you. Indeed, the proximity to the pier gates is one of our main features.We hope that we will be able to welcome you again soon.Yours sincerely,Your Sheraton Düsseldorf Airport Hotel Team

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Jul 2023
Response from Sheraton Düsseldorf on 4 Aug 2023
Dear Peter,we are very pleased that you found your stay at the Sheraton Düsseldorf Airport Hotel to be excellent. Your positive feedback is a wonderful confirmation for us that we are on the right track.We hope to welcome you again soon.Yours sincerely,Your Sheraton Düsseldorf Airport Hotel Team

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On this visit we had Lukas to greet us. He called my name as we stepped off the elevator. We were both surprised. Lukas also extended a friendly hello from Sarah. It is very clear that your team is not only highly trained but also extremely personable. This speaks to a positive team atmosphere that’s clearly lead by a fantastic manager. Thank you to everyone for making our stay enjoyable. Scott
Stayed 1 night in Jul 2023
Response from Natalie Schenk on 4 Sept 2023
Dear Scott,Thanks for staying with us. We appreciate your feedback!We are very happy that you enjoyed your stay with us and hope that we will be able to accommodate you again soon.We wish you a nice day.And once again thank you for your nice message.Kind regards

10/10 Excellent

Peter

Stayed 1 night in Jul 2023
Response from GSC on 4 Sept 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Hyeonglyeol

Stayed 3 nights in Jul 2023
Response from GSC on 4 Sept 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only problem for us was the shower didn't work. We were there just for the one night and caught an early flight. So informed the front desk at check out.
Stayed 1 night in Jul 2023
Response from GSC on 4 Sept 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Pirooz

Travelled with partner
Liked: Cleanliness, staff & service
Close to the terminal and very convenient for catching a flight the next day.
Stayed 1 night in Jul 2023
Response from GSC on 4 Sept 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from GSC on 4 Sept 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Russell

Very friendly service, very clean & quiet room. Hotel staff super nice & helpful: even at 4:00 AM! Very convenient access to the airport - just across the road. Great bed - got a good night sleep before my early flight next morning. They even had a free grab-to- go breakfast set up at 4:00 AM - which was very convenient! I had a perfect stay!!!
Stayed 1 night in Jun 2023

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Ryan Ahmed

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay before our Trip Home
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic bed, large room, very clean & quiet, very friendly service. The ideal airport hotel!
Stayed 1 night in Jun 2023

10/10 Excellent

Leonid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Jose, San Isidro

Liked: Staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

Brendan

Stayed 1 night in May 2023

10/10 Excellent

Ana Vladia

Liked: Cleanliness, staff & service, property conditions & facilities
Best option yo stay around airport. It is literally inside. The other hotels around are not as convenient
Stayed 1 night in May 2023

8/10 Good

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Across the road from Airport exit. Great hotel Enough said
Stayed 1 night in May 2023

10/10 Excellent

Barry

Business traveller
Nice
Stayed 1 night in May 2023