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"A good location surrounded by beautiful scenery and a clean hotel. We generally enjoyed our stay, the included breakfast was good with the buffet refreshed frequently. Dinner was overpriced for the local market and several mistakes were made on our order. Other than this we were satisfied with our stay."

"The hotel is dated throughout. The staff were "

"Hotel is ok, bathroom was very old, no shower cabin, installations from the 90s"

"Easy parking, 15 min drive to city center, view or Vitosha Mountain, walking distance to Boyana Church "

"Absolutely beautiful location!"

"A 4* hotel this is not. It's OK if you're just looking for a place to crash in Borovets but it's on the outskirts of town (10 min walk to town if you're not in ski boots). Has a sauna but no jacuzzi or steam room and the pool is not really big enough for swimming properly. Breakfast was average if you got there reasonably early but by 8am everything on the hot counters is cool and doesn't get replaced."

"The lovely gentleman at the front escorted us to our room, and we had a welcome gift of cake! The view was breathtaking and the panorama restaurant on top of the hotel is both delicious and has another beautiful view of Sofia. Highly recommend this wonderful hotel. "

"Very nice place, good location friendly staff totally recommend Looking forward too get back soon "

"Nice property, clean and comfortable. Staff always happy to help"

"It wasn't my first time in Kyustendil, but the first time in this hotel. The staff members were much more than helpful and kind. If I'll arrive to Kyustendil again - I'll definitely stay there again. "

"Nice hotel with a wonderful spa. Room was noisy at night. Seemed to be security guards outside our window talking and laughing until well after midnight. Road noise was a problem until after midnight. Ask for a room on the back side away from the road. "

"Service was good, in a quiet area, food was good. "

"Toilet not flushing, mould on the walls, 2nd room didn’t even have a bed, it was a fold out couch from last century, not possible to put any items from the bar on the room, reception tried to charge us for the night which we had paid for online"