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"It wasn't my first time in Kyustendil, but the first time in this hotel. The staff members were much more than helpful and kind. If I'll arrive to Kyustendil again - I'll definitely stay there again. "

"Amazing place! Great staff!"

"Nice hotel with a wonderful spa. Room was noisy at night. Seemed to be security guards outside our window talking and laughing until well after midnight. Road noise was a problem until after midnight. Ask for a room on the back side away from the road. "

"The hotel is beautiful and the location is perfect. "

"A 4* hotel this is not. It's OK if you're just looking for a place to crash in Borovets but it's on the outskirts of town (10 min walk to town if you're not in ski boots). Has a sauna but no jacuzzi or steam room and the pool is not really big enough for swimming properly. Breakfast was average if you got there reasonably early but by 8am everything on the hot counters is cool and doesn't get replaced."

"Great place!!!"

"The property is great and the staff is very friendly "

"Lovely room with a lovely gentleman at the front desk. The area is very peaceful, with Boyana Church only a few minutes walk away. Great dining options nearby as well. Highly recommend. "

"The lovely gentleman at the front escorted us to our room, and we had a welcome gift of cake! The view was breathtaking and the panorama restaurant on top of the hotel is both delicious and has another beautiful view of Sofia. Highly recommend this wonderful hotel. "

"Very nice stay good food good service "

"The hotel is dated throughout. The staff were "

"Easy parking, 15 min drive to city center, view or Vitosha Mountain, walking distance to Boyana Church "

"A good location surrounded by beautiful scenery and a clean hotel. We generally enjoyed our stay, the included breakfast was good with the buffet refreshed frequently. Dinner was overpriced for the local market and several mistakes were made on our order. Other than this we were satisfied with our stay."

"Service was good, in a quiet area, food was good. "

"Hotel is ok, bathroom was very old, no shower cabin, installations from the 90s"

"Toilet not flushing, mould on the walls, 2nd room didn’t even have a bed, it was a fold out couch from last century, not possible to put any items from the bar on the room, reception tried to charge us for the night which we had paid for online"

"Absolutely beautiful location!"

"Everything was perfect"

"Nice property, clean and comfortable. Staff always happy to help"