Exterior

Reviews of Kingsgate Hotel Dunedin

3.5 out of 5
Kingsgate Hotel Dunedin
10 Smith Street, Dunedin

Reviews

8.2

Very good

Rating 10 - Excellent. 304 out of 1000 reviews" "
Rating 8 - Good. 473 out of 1000 reviews" "
Rating 6 - Okay. 165 out of 1000 reviews" "
Rating 4 - Poor. 48 out of 1000 reviews" "
Rating 2 - Terrible. 10 out of 1000 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Handy to everything
Stayed 1 night in Mar 2024
Response from Management on 15 Mar 2024
Hi Ruth,Thank you for your review.We always appreciate feedback from our hotel guests, and we hope you choose to stay with us again in the future.Kind regards,Team at the Kingsgate Hotel Dunedin.

8/10 Good

Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good basic hotel . Good city location . Great walking distance to the octagon & train station . Decent continental breakfast . Pleasant staff .The parking lot is a joke . Which being in the city is sometimes the case .we paid the extra $15 for better parking as we had a full size vehicle . We were afraid of getting blocked in otherwise . If you arrive early in the day & have a small car you may luck out & have a spot to park .
Stayed 1 night in Mar 2024
Response from Management on 23 Mar 2024
Hi Joan,Thank you for your review.Apologies for the issues you encountered with our hotels car parking area.We always appreciate feedback from our hotel guests, and we hope you choose to stay with us again in the future.Kind regards,Team at the Kingsgate Hotel Dunedin

6/10 Okay

Dorothee

Travelled with family and small children
Convenient property but bathroom was dated and walls were very thin allowing to hear neighbors next door in their most intimate moments lol!!!! Hours of laundry mo.
Stayed 1 night in Mar 2024
Response from Management on 23 Mar 2024
Hi Dorothee,Thank you for your review.We apologize for the issues you encountered during your stay. We intend to resolve these issues in upcoming hotel renovations. The laundry hours are due to the similar issue of noise transmission that, once again, will be resolved during renovations.Apart from these issues we do hope you enjoyed your time here in Dunedin.We always appreciate feedback from our hotel guests, and we hope you choose to stay with us again in the future.Kind regards,Team at the Kingsgate Hotel Dunedin

8/10 Good

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parts of the property are showing there age
Stayed 1 night in Mar 2024
Response from Management on 23 Mar 2024
Hi Alison,Thank you for your review.We always appreciate feedback from our hotel guests, and we hope you choose to stay with us again in the future.Kind regards,Team at the Kingsgate Hotel Dunedin

10/10 Excellent

Elisha

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

han

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent.
Stayed 3 nights in Feb 2024

6/10 Okay

Hayley

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Management on 23 Feb 2024
Hi Hayley,Thank you for your review.We always appreciate feedback from our guests, and we hope you choose to stay with us again in the future,Kind regards,Team at the Kingsgate Hotel Dunedin.

6/10 Okay

Carolyn

Travelled with family
Liked: Cleanliness, staff & service
No aircon. Lift was broken. Very worn and dated interior
Stayed 2 nights in Feb 2024
Response from Management on 23 Feb 2024
Hi Carolyn,Thank you for your review.We always appreciate feedback from our guests, and we hope you choose to stay with us again in the future,Kind regards,Team at the Kingsgate Hotel Dunedin.

8/10 Good

joanne

Liked: Cleanliness, staff & service
Good breakfast. Friendly staff. Close to George Street.
Stayed 2 nights in Feb 2024
Response from Management on 23 Feb 2024
Hi Joanne,Thank you for your kind review.We always appreciate feedback from our guests, and we hope you choose to stay with us again in the future,Kind regards,Team at the Kingsgate Hotel Dunedin.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Our first NZ holiday park experience has been very positive
Stayed 2 nights in Feb 2024
Response from Management on 23 Feb 2024
Hi Jacqueline,Thank you for your kind review.We always appreciate feedback from our guests, and we hope you choose to stay with us again in the future,Kind regards,Team at the Kingsgate Hotel Dunedin.

6/10 Okay

Rachel

Travelled with family
Disliked: Amenities
.
Stayed 1 night in Dec 2023
Response from Management on 23 Feb 2024
Hi Rachel,Thank you for your review.We always appreciate feedback from our guests, and we hope you choose to stay with us again in the future,Kind regards,Team at the Kingsgate Hotel Dunedin.

8/10 Good

Dhevindri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and close to all amenities
Stayed 4 nights in Jan 2024
Response from Management on 28 Jan 2024
Hi Dhevindri,Thank you for your kind review.We are glad you enjoyed your time in Dunedin.We always appreciate feedback from our hotel guests, and we do hope you choose to stay with us again in the future.Kind regards,Team at the Kingsgate Hotel Dunedin

8/10 Good

Gwen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
only 2 light working out of 3 in bathroom.... some curtain hooks missing on drapes making it look unkempt
Stayed 1 night in Jan 2024
Response from Management on 28 Jan 2024
Hi Gwen,Thank you for kind review.Apologies for the wear and tear from age. We will make note of your comments and look into this, ensuring a quality stay for future hotel guests. We always appreciate feedback from our hotel guests, and we do hope you choose to stay with us again in the future.Kind regards,Team at the Kingsgate Hotel Dunedin

10/10 Excellent

Akshay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Management on 28 Jan 2024
Hi Akshay,Thank you for kind review.We are glad you enjoyed your time here in Dunedin.We always appreciate feedback from our hotel guests, and we do hope you choose to stay with us again in the future.Kind regards,Team at the Kingsgate Hotel Dunedin

4/10 Poor

Sandra

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff friendly... but hotel is very dated.. lift is slow ... no service lift for cleaners to use so lift was always used in mornings. No chef so restaurant closed... green moss was growing on outside terrace and aluminum joinery
Stayed 2 nights in Dec 2023
Response from Management on 13 Jan 2024
Hi Sandra,Thank you for your review.Apologies for the issues you experienced during your stay.We always appreciate feedback from our hotel guests, and we do hope you choose to stay with us again in the future.Kind regards,Team at the Kingsgate Hotel Dunedin.

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Dec 2023
Response from Management on 31 Dec 2023
Hi Andrew,Thank you for your kind review.We always appreciate feedback from our hotel guests, and we hope you choose to stay with us again in the future.Kind regards,Team at the Kingsgate Hotel Dunedin

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Management on 31 Dec 2023
Hi Peter,Thank you for your kind review.We always appreciate feedback from our hotel guests, and we hope you choose to stay with us again in the future.Kind regards,Team at the Kingsgate Hotel Dunedin

8/10 Good

Annetta

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Management on 31 Dec 2023
Hello Annetta,Thank you for your kind review.We always appreciate feedback from our hotel guests, and we hope you choose to stay with us again in the future.Kind regards,Team at the Kingsgate Hotel Dunedin

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from Management on 31 Dec 2023
Hi Karen,Thank you for your kind review.We always appreciate feedback from our hotel guests, and we hope you choose to stay with us again in the future.Kind regards,Team at the Kingsgate Hotel Dunedin

8/10 Good

Hazel

Stayed 6 nights in Dec 2023
Response from Management on 31 Dec 2023
Hi Hazel,Thank you for your kind review.We always appreciate feedback from our hotel guests, and we hope you choose to stay with us again in the future.Kind regards,Team at the Kingsgate Hotel Dunedin

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City visit
Central location, friendly helpful staff, nice rooms
Stayed 2 nights in Dec 2023
Response from Management on 16 Dec 2023
Hi Robert,Thank you for your kind review.We always appreciate feedback from our hotel guests, and we hope you chooser to stay with us again in the future.Kind regards,Team at the Kingsgate Hotel Dunedin

8/10 Good

Lesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel and very convenient to the city. elevated with lovely views over the city. I didnt like the fact that there was no room service and the restaurant was open.
Stayed 2 nights in Dec 2023
Response from Management on 16 Dec 2023
Hi Lesley,Thank you for your kind review.Apologies for not being able to provide the afternoon/evening food and beverage services that are expected of us. Due to ongoing operational and staffing issues we unfortunately have no choice but to run this way at the moment. please know that we are doing everything we can to get back up and operational again.Apart form this issue, we do hope you enjoyed your time with us here in Dunedin.We always appreciate feedback from our hotel guests, and we hope you chooser to stay with us again in the future.Kind regards,Team at the Kingsgate Hotel Dunedin

6/10 Okay

Glen

Liked: Staff & service
The in-house cutlery
Stayed 2 nights in Dec 2023
Response from Management on 16 Dec 2023
Hi Glen,Thank you for your review.We always appreciate feedback from our hotel guests, and we hope you chooser to stay with us again in the future.Kind regards,Team at the Kingsgate Hotel Dunedin

6/10 Okay

Briony

Travelled with partner
Liked: Cleanliness, staff & service
I booked this property for location restaurant and included breakfast. Only to find out there is no longer a restaurant and the breakfast while good was only a Continental.
Stayed 4 nights in Dec 2023
Response from Management on 16 Dec 2023
Hi Briony,Thank you for your review.We sincerely apologize that we were not able to provide the dinner service that is expected of us. It is tough running our business this way but unfortunately we have no choice at the moment, Please know that we are doing everything we can to get up and running again.Apart from the restaurant related issues, we do hope you enjoyed your stay here in Dunedin. We always appreciate feedback from our hotel guests, and we hope you chooser to stay with us again in the future.Kind regards,Team at the Kingsgate Hotel Dunedin

6/10 Okay

Surbhi

Stayed 2 nights in Dec 2023
Response from Management on 23 Feb 2024
Hi Surbhi,Thank you for your review.We always appreciate feedback from our guests, and we hope you choose to stay with us again in the future,Kind regards,Team at the Kingsgate Hotel Dunedin.

10/10 Excellent

Bin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 12 Dec 2023
Hello Bin Qin,Thank you for your positive review.We always appreciate feedback from our hotel guests, and we hope you choose to stay with us again in the future.Kind regards,Team at the Kingsgate Hotel Dunedin

10/10 Excellent

David

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the city centre
Stayed 3 nights in Nov 2023
Response from Management on 16 Dec 2023
Hi Richard,Thank you for your kind review.We always appreciate feedback from our hotel guests, and we hope you choose to stay with again in the future.Kind regards,Team at the Kingsgate Hotel Dunedin

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 16 Dec 2023
Hi Christine,Thank you for your kind review.We always appreciate feedback from our hotel guests, and we hope you choose to stay with again in the future.Kind regards,Team at the Kingsgate Hotel Dunedin

8/10 Good

Rachael

Stayed 2 nights in Nov 2023
Response from Management on 31 Dec 2023
Hi Rachael,Thank you for your kind review.We always appreciate feedback from our hotel guests, and we hope you choose to stay with us again in the future.Kind regards,Team at the Kingsgate Hotel Dunedin

8/10 Good

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great, as was the location. Pity the bar and restaurant are no longer functioning. Breakfasts were great though. Wifi can be inconsistent. But Kingsgate is still our preferred stopover in Dunedin.
Stayed 1 night in Nov 2023
Response from Management on 16 Dec 2023
Hi Neil,Thank you for your kind review.We sincerely apologize that we were not able to provide the dinner service that is expected of us this time. It is tough running our business this way but unfortunately we have no choice at the moment, Please know that we are doing everything we can to get up and running again, hopefully during your next stay.Apart from the restaurant related issues, we do hope you enjoyed your stay here in Dunedin. We always appreciate feedback from our hotel guests, and we will see you again during your next trip to Dunedin.Kind regards,Team at the Kingsgate Hotel Dunedin

8/10 Good

Jasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Parking is tricky. Friendly staff
Stayed 3 nights in Nov 2023
Response from Management on 16 Dec 2023
Hi Jasmin,Thank you for your kind review.Apart from the parking issues, we do hope you enjoyed your stay with us here in Dunedin.We always appreciate feedback from our hotel guests, and we hope you choose to stay with again in the future.Kind regards,Team at the Kingsgate Hotel Dunedin

10/10 Excellent

Rolf

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Nov 2023
Response from Management on 25 Nov 2023
Hi Rolf,Thank you for your kind review.We are glad you enjoyed your time with us here in Dunedin.We always appreciate feedback from our guests, and we hope you choose to stay with us again in the future.Kind regards,Team at the Kingsgate Hotel Dunedin.

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good base to explore from
Great upper central location with views of the city but quiet enough to sleep well. Balcony was nice; standard continental breakfast buffet was reasonably priced. Staff were cheerful & cooperative.
Stayed 2 nights in Nov 2023
Response from Kingsgate Hotel Team on 14 Nov 2023
Hi Colin,Thank you for your review.We are glad you enjoyed your stay with us here in Dunedin.We always appreciate feedback from our guests, and we hope you choose to stay with us again in the future.Kind regards,Team at the Kingsgate Hotel Dunedin.

8/10 Good

Kerry

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
getting tired, bar not open nor the restaurant, which for a hotel is unacceptable (in my opinion)
Stayed 1 night in Nov 2023
Response from Kingsgate Hotel Team on 9 Nov 2023
Hi Kerry,Thank you for your review.Apologies for not being able to provide the afternoon/evening bar and meal services that is expected of us. It is difficult running our business this way, but we unfortunately have no choice at the moment. Please know that we are doing everything we can to get operational once more.Apart from this, we do hope you enjoyed your stay with us here in Dunedin.We always appreciate feedback from our guests, and we do hope you choose to stay with us again in the future.Kind regards,Team at the Kingsgate Hotel Dunedin

8/10 Good

Leo

Liked: Cleanliness, staff & service, room comfort
Great Location and Spacious Room
Spectacular views and great location. The room was very spacious and the front desk staff was friendly and professional.
Stayed 1 night in Oct 2023
Response from Kingsgate Hotel Team on 9 Nov 2023
Hi Leo,Thank you for your review.We are glad you enjoyed your stay with us here in Dunedin.We always appreciate feedback from our guests, and we hope you choose to stay with us again in the future.Kind regards,Team at the Kingsgate Hotel Dunedin.

8/10 Good

Vivienne

Liked: Cleanliness, staff & service
Centrally located! Nice views!
Stayed 1 night in Oct 2023
Response from Kingsgate Hotel Team on 2 Nov 2023
Hi Vivienne,Thank you for your review.We are glad you enjoyed your stay with us here in Dunedin.We always appreciate feedback from our guests, and we hope you choose to stay with us again in the future.Kind regards,Team at the Kingsgate Hotel Dunedin.

8/10 Good

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was disappointed that the dining room was not open on the Sunday evening that I was there.
Stayed 1 night in Oct 2023
Response from Management on 4 Nov 2023
Hi Mike,Thank you for your review.Apologies for not being able to provide the afternoon/evening bar and meal services that is expected of us. It is difficult running our business this way, but we unfortunately have no choice at the moment. Please know that we are doing everything we can to get operational once more.Apart from this, we do hope you enjoyed your stay with us here in Dunedin.We always appreciate feedback from our guests, and we do hope you choose to stay with us again in the future.Kind regards,Team at the Kingsgate Hotel Dunedin

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance to the octagon but out of the traffic noise. Friendly, efficient welcome and spacious, modern room.Views over to Dunedin hills.Variety of breakfast choices.Seniors and people with mobility issues shoild request a bathroom with a walk in shower.The shower over a very high bath was a safety challenge. Overall great value for money.The outside view of the hotel is not indicative of the inside.Easy free parking down the back of the hotel. Would definitely stay again.
Stayed 1 night in Oct 2023
Response from Management on 4 Nov 2023
Hi Chris,Thank you for your review.We are glad your enjoyed your stay with us here in Dunedin.If you do choose to stay with us again, please don't hesitate to contact our hotel to ensure we place you in a room with a walk-in shower.We always appreciate feedback from our guests, and we do hope you choose to stay with us again in the future.Kind regards,Team at the Kingsgate Hotel Dunedin

8/10 Good

Eden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, exterior of facility a bit dated but the room was comfortable and clean. Only breakfast was available at the time of our stay which meant we had to mish into town for dinner etc otherwise we enjoyed our stay here.
Stayed 2 nights in Oct 2023
Response from Kingsgate Hotel Team on 2 Nov 2023
Hi Eden,Thank you for your review.We are glad you enjoyed your stay with us here in Dunedin.We always appreciate feedback from our guests, and we hope you choose to stay with us again in the future.Kind regards,Team at the Kingsgate Hotel Dunedin.

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Kingsgate Hotel Dunedin on 31 Oct 2023
Hi Simon,Thank you for your review.We are glad you enjoyed your stay with us here in Dunedin.We always appreciate feedback from our guests, and we hope you choose to stay with us again in the future.Kind regards,Team at the Kingsgate Hotel Dunedin.

8/10 Good

Trevor

Liked: Cleanliness, staff & service
Lovely view from top floor. Large apartment.
Stayed 1 night in Oct 2023
Response from Kingsgate Hotel Dunedin on 31 Oct 2023
Hi Trevor,Thank you for your review.We are glad you enjoyed your stay with us here in Dunedin.We always appreciate feedback from our guests, and we hope you choose to stay with us again in the future.Kind regards,Team at the Kingsgate Hotel Dunedin.

10/10 Excellent

Raymond

Stayed 1 night in Oct 2023
Response from Management on 28 Oct 2023
Hi Raymond,Thank you for your review.We are glad you enjoyed your stay with us here in Dunedin.We always appreciate feedback from our guests, and we hope you choose to stay with us again in the future.Kind regards,Team at the Kingsgate Hotel Dunedin.

6/10 Okay

Sandeep

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
No AC in the room. Had to open the window to cool the room. Parking is a pain as limited parking space.
Stayed 4 nights in Oct 2023
Response from Management on 28 Oct 2023
Hi Sandeep,Thank you for your review.Apologies for these issues that negatively impacted your stay with us. Apart from these issues, we do hope you enjoyed your stay with us.We always appreciate feedback from our guests, and we hope you choose to stay with us again in the future.Kind regards,Team at the Kingsgate Hotel Dunedin.

10/10 Excellent

Sandra

Stayed 3 nights in Oct 2023
Response from Kingsgate Hotel Team on 9 Nov 2023
Hi Sandra,Thank you for your review.We are glad you enjoyed your stay with us here in Dunedin.We always appreciate feedback from our guests, and we hope you choose to stay with us again in the future.Kind regards,Team at the Kingsgate Hotel Dunedin.

8/10 Good

Paula

Liked: Cleanliness, staff & service
Ok
Stayed 1 night in Oct 2023
Response from Kingsgate Hotel Team on 18 Oct 2023
Hi Paula,Thank you for your review,We are glad you enjoyed your stay, and your time in Dunedin.We always appreciate feedback from our guests, and we hope you choose to stay with us again in the future.Kind regards,Team at the Kingsgate Hotel Dunedin

10/10 Excellent

David

Stayed 3 nights in Oct 2023
Response from Kingsgate Hotel Team on 18 Oct 2023
Hi David,Thank you for your review,We are glad you enjoyed your stay, and your time in Dunedin.We always appreciate feedback from our guests, and we hope you choose to stay with us again in the future.Kind regards,Team at the Kingsgate Hotel Dunedin

8/10 Good

Lani

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Good place to stay with lovely, friendly staff. Great location right in town. Cleanliness wasn’t great as there were empty beer can and cigarette butts left on our balcony
Stayed 2 nights in Oct 2023
Response from Management on 28 Oct 2023
Hi Lani,Thank you for your review.Apologies for the issues you experienced in regards to cleanliness. Our hotel's housekeeping team strives to maintain the hotel's cleanliness to a high standard, and we apologize that this was not the case during your staff. We always appreciate feedback from our guests, and we hope you choose to stay with us again in the future.Kind regards,Team at the Kingsgate Hotel Dunedin.

10/10 Excellent

pauline

Travelled with partner
Great place to stay and services
Stayed 1 night in Oct 2023
Response from Kingsgate Hotel Team on 18 Oct 2023
Hi Pauline,Thank you for your review,We are glad you enjoyed your stay, and your time in Dunedin.We always appreciate feedback from our guests, and we hope you choose to stay with us again in the future.Kind regards,Team at the Kingsgate Hotel Dunedin

8/10 Good

Simon

Liked: Cleanliness, staff & service
Overall very good although rooms very tired and could do with an upgrade
Stayed 1 night in Oct 2023
Response from Management on 28 Oct 2023
Hi Simon,Thank you for your review.We always appreciate feedback from our guests, and we hope you choose to stay with us again in the future.Kind regards,Team at the Kingsgate Hotel Dunedin.