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Reviews of Hotel Splendid

3 out of 5
Hotel Splendid
Masarykov put 6, Dubrovnik

Reviews

8.2

Very good

Rating 10 - Excellent. 199 out of 635 reviews" "
Rating 8 - Good. 293 out of 635 reviews" "
Rating 6 - Okay. 103 out of 635 reviews" "
Rating 4 - Poor. 26 out of 635 reviews" "
Rating 2 - Terrible. 14 out of 635 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with outstanding location
Stayed 2 nights in Oct 2023
Response from Hotel Management on 2 Nov 2023
Dear Guest,Thank you so much for choosing to stay with us at Hotel Splendid! Our goal is to provide every guest with exceptional service, and we're absolutely thrilled to read that our location shone through during your visit. This is the best reward for us and we are so happy to hear that you enjoyed your stay.We do hope you can host you in our hotel again.Please rest assured that your kind review will be handed over to all the members.Sincerely,

10/10 Excellent

Jody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and location
Stayed 5 nights in Oct 2023
Response from Hotel Management on 30 Oct 2023
Dear Jody,I'll start by thanking you for posting this glowing review. I'm delighted we delivered on all fronts and provided you with the experience you expected. My associates are truly the best feature of this hotel, and I appreciate your highlighting that point in your impressions. Have a great day and visit us soon!Kind regards,

10/10 Excellent

jeannie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and location were excellent
Stayed 4 nights in Oct 2023
Response from Hotel Management on 25 Oct 2023
Dear Jeannine,Thank you very much for taking the time to share your impressions with us.It is always a pleasure to read when our guests enjoy their stay with us and leave our hotel with the best impressions and memories.This is the best reward for us and we are so happy to hear that you hope to come back as soon as you can.Please rest assured that your kind review will be handed over to all the members.Thank you once again and we look forward to welcoming you back.Sincerely,

10/10 Excellent

Daniel

Stayed 2 nights in Oct 2023
Response from Hotel Management on 2 Nov 2023
Dear Daniel,Thank you for taking the time to share your review regarding your recent stay.I'm delighted we delivered on all fronts and provided you with the experience you expected. We hope to get an opportunity to welcome you back in the near future.Kind regards,

6/10 Okay

Juan Pablo

Disliked: Staff & service
Everything was good. But my check in experience was a bit unpleasant. The receptionist, some guy, was extremely rude and impatient with me when I was trying to find my passport. Mind you I didn’t look for more than 1 minute and I was the only person there…. He was tapping his fingers on the counter, and raised his voice at me asking for “any other form of ID”?? Idk. Just put me off. The rest of the staff was amazing and kind, just that 1 guy was awful. My room was pretty perfect other than the fact that my bathroom did not smell like anything other than sewage the whole time - even with the window open and fan going. So keep these things in mind before staying here!
Stayed 1 night in Sep 2023
Response from Hotel Manager on 1 Oct 2023
Dear Juan Pablo,thank You for this review. We are very sorry if You have had a bad experience with any of the staff, we will admonish them for their mistakes. We are glad that You like our hotel and we want you to visit us again!Kind regards,

8/10 Good

Ajith

Stayed 2 nights in Sep 2023
Response from Hotel Manager on 22 Oct 2023
Dear Ajith, thank You for the feedback! Kind regards,

6/10 Okay

Melissa

Travelled with family
Great location overlooking the ocean. Nice beach and swimming area. Close to bus stop for Old Town and close to small shops and restaurants. Staff were very friendly and helpful. The rooms need upgrading and the breakfast is ordinary.
Stayed 3 nights in Sep 2023
Response from Hotel Manager on 28 Sept 2023
Dear Melissa,thank You for the written review. We are glad You liked our facilities. Thank you for your comments, we will fix them in the future.Kind regards

10/10 Excellent

Zeljko

Stayed 2 nights in Sep 2023
Response from Hotel Manager on 18 Sept 2023
Dear Željko,thank You for the feedback!Kind regards,

6/10 Okay

Stine Kristiansen

Stayed 4 nights in Sep 2023
Response from Hotel Manager on 10 Sept 2023
Dear Stine,thank You for the feedback!Kind regards

10/10 Excellent

Chantal

Stayed 2 nights in Sep 2023
Response from Hotel Manager on 10 Sept 2023
Dear Chantal, Thank You for the feedback!Kind regards,

10/10 Excellent

Sean

Stayed 1 night in Sep 2023
Response from Hotel Manager on 9 Sept 2023
Dear Sean,thank You for the feedback!Kind regards,

10/10 Excellent

sharon

Stayed 1 night in Sep 2023
Response from Hotel Manager on 7 Sept 2023
Dear Sharon,Thanks for your feedback!

10/10 Excellent

Karen

Stayed 2 nights in Sep 2023
Response from Hotel Manager on 28 Sept 2023
Dear Karen,thank You for the feedback!Kind regards,

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, amenities
Great place, people, weather! Highly recommend!
Stayed 3 nights in Aug 2023
Response from Hotel Manager on 2 Sept 2023
Dear Brian,thank You for the nice review. We are glad that You enjoyed in our hotel. Come back to us again! Kind regards,

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Just about 4km to old city and a lot of restaurants options just 5-7 minutes walk
Stayed 2 nights in Aug 2023
Response from Hotel Manager on 28 Aug 2023
Dear Igor,Thank You for the feedback.Kind regards,

8/10 Good

Jessica

Travelled with partner
Liked: Amenities, property conditions & facilities
Great hotel with beautiful beachfront, bar and tennis facilities. Very clean and close to supermarket, dining and transport options. Would highly recommend
Stayed 4 nights in Aug 2023
Response from Hotel Manager on 27 Aug 2023
Dear Jessica,Thank You for the feedback.Kind regards,

6/10 Okay

Shahram

Disliked: Staff & service, property conditions & facilities
No elevator and staff not helpful. Had to carry bags up 3 flights of stairs with no assistance. No outlet beside bed and room musty. My husband has a cpap and had sleep upside down on bed to reach outlet. Outdoor area and is very nice.
Stayed 2 nights in Jul 2023
Response from Hotel Manager on 8 Aug 2023
Dear Shahram, Thank You for the review. We are sorry for the inconvenience with the luggage assistance. Your comments will be taken into consideration. Best regards,

10/10 Excellent

Elizabeth

Stayed 1 night in Aug 2023
Response from Hotel Manager on 6 Aug 2023
Dear Elizabeth, Thank You for the feedback!Kind regards,

10/10 Excellent

Julie

Stayed 1 night in Jul 2023
Response from Hotel Manager on 25 Aug 2023
Dear Julie,Thank you for your feedback.Kind regards

2/10 Terrible

Marion

Disliked: Staff & service, property conditions & facilities
Hotel in need of upgrade, you pay for what you get. So dated, AC doesn’t work makes a bunch of noise, shower is like a power wash, restaurant service super slow. One night was enough! You might want to reconsider if you plan on staying longer. Only good thing was the view, I’d take comfort over view any day.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 30 Jul 2023
Dear Marion,Thank you for staying with us at Hotel Splendid.We are sorry you were disappointed with several aspects of your stay. Guests comments are of crucial importance to us as we strive to continually improve our facilities and services. We are so sorry you experienced issues with the air conditioning - we have raised this with our engineering department to make sure they take a look in the room you stayed in, and we do apologize for any discomfort caused.Given another opportunity, we would like to provide you with the visit you expected.Best regards, Hotel Manager

10/10 Excellent

Xuan-Giang Sunniva

Stayed 7 nights in Jul 2023
Response from Hotel Manager on 26 Jul 2023
Dear Xuan-Giang Sunniva,thank You for the feedback.Kind regards,

10/10 Excellent

Isabelle

Stayed 1 night in Jul 2023
Response from Hotel Manager on 25 Jul 2023
Dear Isabelle,thank You for the feedback.Kind regards,

10/10 Excellent

Rebecca Ann

Liked: Cleanliness, staff & service, property conditions & facilities
We had an incredible holiday here and absolutely loved the hotel. The staff were amazing and extremely helpful, providing us with a packed lunch when we couldn't make breakfast due to going on an excursion. They sea views were stunning and the hotel was right on top of the beach. Breakfast was on a patio overlooking the sea with lovely views. 10/10 and would recommend this hotel!
Stayed 4 nights in Jul 2023
Response from Hotel Manager on 24 Jul 2023
Dear Rebecca,thank You for this amazing review! Such comments motivate us to try even harder and to make our guests happy. Once again, thank You for this review and we want You to come back to us again!Kind regards,

6/10 Okay

Ashling

Stayed 3 nights in Jul 2023
Response from Hotel Manager on 24 Jul 2023
Dear Ashling,thank You for the feedback.Kind regards,

10/10 Excellent

susanne

Stayed 7 nights in Jul 2023
Response from Hotel Manager on 20 Jul 2023
Dear Susanne,thank You for the feedback!Kind regards,

10/10 Excellent

Emma Rachel

Stayed 5 nights in Jul 2023
Response from Hotel Manager on 3 Aug 2023
Dear Emma, Thank You for the feedback!Best regards,

10/10 Excellent

Karine

Stayed 3 nights in Jul 2023
Response from Hotel Manager on 13 Jul 2023
Dear Karine,thank You for this amazing feedback! Kind regards,

10/10 Excellent

Sarah

Stayed 4 nights in Jul 2023
Response from Hotel Manager on 8 Jul 2023
Dear Sarah, Thank You so much for the review. Kind regards,

10/10 Excellent

STEFANIE l

Travelled with partner
The hotel is in a perfect location with access to the beach and great amenities. The bus stop is right in front as well to take you to old town for 2 euros. The staff was so friendly.
Stayed 4 nights in Jun 2023
Response from Hotel Manager on 6 Jul 2023
Dear Stefanie,Thank You very much for taking the time to share Your impressions with us.Your kind words motivate us to keep up our work ethic and continuously improve and exceed guests' expectations.Looking forward to see You again!Kind regards,

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Hotel Manager on 2 Jul 2023
Dear Jessica,thank You for the feedback!Kind regards,

10/10 Excellent

Mary ann

Stayed 2 nights in Jun 2023
Response from Hotel Manager on 2 Jul 2023
Dear Mary Ann, Thank You for the feedback. Looking forward to see You again!Best regards,

10/10 Excellent

Jaime

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at hotel Splendid was wonderful. The property is beautiful and its accessibility to nearby beaches and restaurants was perfect. The staff was friendly and our room was comfortable and clean. I would recommend this accommodation to anyone looking to enjoy the beauty of Dubrovnik without the hustle and bustle of the city.
Stayed 3 nights in Jun 2023
Response from Hotel Manager on 30 Jun 2023
Dear Jamie,thank You for this nice review. You are always welcome to come back in our hotel Splendid!Kind regards,

10/10 Excellent

brian p

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms need more electrical outlets.
Stayed 5 nights in Jun 2023
Response from Hotel Manager on 30 Jun 2023
Dear Brian P,thank You for this review! We will take your suggestion into consideration.Kind regards,

10/10 Excellent

Catherine

Stayed 3 nights in Jun 2023
Response from Hotel Manager on 30 Jun 2023
Dear Catherine,thank You for the feedback.Kind regards,

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic 10/10 stay
The two of us stayed for 3 nights and it was brilliant. The staff were all very friendly and welcoming and give us so much information about the area, buses, etc. We landed early on the Thursday and they accommodated us with early check in. The room was super clean and had a comfortable king size bed. The fridge had a room also which was great for putting drinks and after sun in. We went for the sea view room with a balcony and the view was amazing, definitely worth getting this option. The food was lovely in the hotel, lots of choice. There’s a bus right outside the hotel that is €2 each way and it brings you into old town in about 10 minutes. Reception had a timetable of all the bus times. We got the bus lots of times, really easy. Down at the water they have sun loungers and umbrellas but you have to rent them, we paid €22 for the day which included 2 sun loungers and an umbrella. There’s a jet ski rental right beside the hotel which we availed of and it was brilliant. When you leave the hotel, turn left and walk down about 2 minutes and cross the road there’s a brilliant shop with everything from drinks, snacks, toiletries, souvenirs, beach towels, etc. The only small minor thing that we noticed was that house keeping started very early and was coming knocking on the door at like 8.30/9 so make sure to use the do not disturb sign if you don’t want to be wakened!!! They were brilliant tho, came everyday and changed sheets, left new towels, etc. We would stay again
Stayed 3 nights in Jun 2023
Response from Hotel Manager on 27 Jun 2023
Dear Martina,thank You for the amazing review! We’ve passed Your kind words on to our team. Our guest's review guides our business and helps us keep improving the service we provide. We look forward to delivering another excellent experience to You next time You visit our hotel. Kind regards,

6/10 Okay

Era

Stayed 7 nights in Jun 2023
Response from Hotel Manager on 25 Jun 2023
Dear Era,thank You for the feedback. Kind regards,

10/10 Excellent

Riley

Stayed 1 night in Jun 2023
Response from Hotel Manager on 23 Jun 2023
Dear Riley, Thank You so much for the feedback!Best regards,

10/10 Excellent

Fanny

Stayed 1 night in Jun 2023
Response from Hotel Manager on 13 Jun 2023
Dear Fanny, Thank You so much for the feedback!Hope to see You again.Best regards,

10/10 Excellent

Ben

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Jun 2023
Response from Hotel Manager on 8 Jun 2023
Dear Ben, Thank You for the feedback! Kind regards,

8/10 Good

Stig Stæhr

Stayed 4 nights in May 2023
Response from Hotel Manager on 7 Jun 2023
Dear Stig,Thank You for the review!Kind regards,

8/10 Good

Ove

Stayed 3 nights in May 2023
Response from Hotel Manager on 1 Jun 2023
Dear Ove, Thank You for the review. Hope to see You again.Kind regards

10/10 Excellent

Jocelyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I loved this property. Very friendly & helpful staff. Spotlessly clean & tidy. The hairdryer was a little noisy, but everything else was fine.
Stayed 4 nights in May 2023
Response from Hotel Manager on 26 May 2023
Dear Jocelyn,thank You so much for your review! Kind regards,

8/10 Good

Mikkel Sloth

Stayed 5 nights in May 2023
Response from Hotel Manager on 23 May 2023
Dear Mikkel,Thank You for your review! Kind regards,

8/10 Good

Deborah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Hotel Manager on 17 May 2023
Dear Deborah, Thank You for the review. Hope to see You again in the near future.Best regards,

10/10 Excellent

Alexandra Kathryn

Stayed 5 nights in Apr 2023
Response from Hotel Manager on 7 May 2023
Dear Alexandra,we're grateful for your feedback. We look forward to the next time we're able to serve you again.Kind regards

10/10 Excellent

anja

Stayed 5 nights in Apr 2023
Response from Hotel Manager on 26 Apr 2023
Dear Anja, Thank You for taking the time to leave a review. We look forward to welcome You back in the near future.Kind regards

10/10 Excellent

Christopher

Stayed 3 nights in Apr 2023
Response from Hotel Manager on 26 Apr 2023
Dear Christopher, Thank You for the review. Hope to see You again in the near future!Kind regards

10/10 Excellent

Jean-Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel tres bien situé pour visiter Dubrovnik. Accueil excellent du personnel, petit déjeuner copieux et varié. Etablissement à recommander
Stayed 1 night in Apr 2023
Response from Hotel Manager on 13 Apr 2023
Dear Jean-Marie,Thank You for taking the time to leave a comment. We are glad You enjoyed our hotel. Hope to see You again!

8/10 Good

Aoife

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was amazing at sunset.
Stayed 4 nights in Apr 2023
Response from Hotel Manager on 13 Apr 2023
Dear Aoife,Thank You for the feedback. Hope to see You again!

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2023
Response from Hotel Manager on 5 Apr 2023
Dear Graham,Thank Your for taking the time to leave a comment. Hope to see You again!