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Reviews of Grand Hotel Park

4 out of 5
Grand Hotel Park
Mata Vodopica 2, Dubrovnik

Reviews

7.8

Good

Rating 10 - Excellent. 78 out of 308 reviews" "
Rating 8 - Good. 150 out of 308 reviews" "
Rating 6 - Okay. 47 out of 308 reviews" "
Rating 4 - Poor. 27 out of 308 reviews" "
Rating 2 - Terrible. 6 out of 308 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, staff & service
All in all it was good. Out of season so no outdoor pools - fair enough but the spa was shut most of the afternoon and there was no hot tub working. We were also disappointed and hot that apparently it was too early to turn the air con on so we slept with our balcony door open as the first night our room reached 28° and we thought the room air con must be broken. OK until our neighbour started smoking cigs and other stuff and we had to close it! The staff just said they would ask the manager and wrote our room number on a scrap bit of paper so guessed they didn't get any messages. Location was very good for stony sunset beach, restaurants and bus services to old town
Stayed 6 nights in Apr 2024

4/10 Poor

Lyoubomir, Wezembeek Oppem

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Unfortunately a bad experience. Family with 2 adult children, we stayed 5 days there and requested twin beds on arrival. No twin beds available, thus we received instead two family rooms on 4th floor with two additional single beds each. The evening my children found lot of ants busy with a dead bug. Mind on the 4th floor. The room was then cleaned, chips and dirt were found under that bed. My son having issues with insects it was promised to us a change of their room to a double on the next day. Next day the manager said he decided that we don't deserve a second room change. Anyway the ants invasion continued and we discovered more chips and dirt under the second single bed. There were of course some other issues, like brown traces on bathroom door, yellow on the WC board and water was not stopping on WC, also our door was not closing properly and remained open for a long day of boat excursion, etc. Most of the employees are nice, but even no one "Sorry" we've heard from that manager on our departure. Haven't seen this in the numerous touristic places visited around the world. Nicely situated and with a good Spa, this hotel proposes rather cheap breakfast and does not really correspond to a 4 star hotel, well excepting it's bars' price lists.
Stayed 5 nights in Sep 2023

6/10 Okay

Keith

Travelled with family, Business traveller
Disliked: Staff & service
Couldn’t even get a complimentary bottle of water after a 10 hour flight
Stayed 1 night in Sep 2023

2/10 Terrible

Varinder, MISSISSAUGA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I booked online it says 4 star. There are different areas in the hotel. They gave us accommodation in Annex villa. One of the terrible accommodation. Bathroom no space even to stand. My suggestion better to find other hotel if you’re on vacation. It’s one star
Stayed 2 nights in Aug 2023

8/10 Good

louise victoria

Stayed 7 nights in Jun 2023

10/10 Excellent

Lyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Lynn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property in a walkable location next to the water with lots of restaurants to choose from! Professional staff and amazing breakfast buffet!
Stayed 5 nights in Jun 2023

10/10 Excellent

will

Liked: Cleanliness, staff & service, property conditions & facilities
Super nice
Stayed 2 nights in May 2023

10/10 Excellent

Gail

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The reception staff were exceptional. Easy access by bus to the old town.
Stayed 3 nights in May 2023

8/10 Good

Selma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are tired and need an upgrade. Beds were flat and hard. Bathroom showers are tiny and a large person would have difficulty fitting in them. On the plus side, the staff is friendly and the room cleanliness is quite good. Hotel is located in a residential area, so plenty of restaurants and transportation into the old city is convenient.
Stayed 1 night in Sep 2022

10/10 Excellent

RAMO

Stayed 2 nights in Aug 2022

2/10 Terrible

Toby

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

8/10 Good

Miika

Stayed 3 nights in Jul 2022

10/10 Excellent

Amy, Big Lake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the Grand Park hotel and it was perfect! Very close to the promenade with tons of restaurant options nearby… felt very safe as a solo traveler in this area. It’s a long walk… but a very safe walk all the way to old town if you’d like… but you can also take a taxi/Uber for relatively cheap. You are then outside of all the hustle and bustle of old town. Everyone was very kind and the sea view rooms have incredible views!
Stayed 8 nights in Jul 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
There was a lot of construction work going on around the hotel which was abit unsightly, but when it’s finished I’m sure it will be lovely. The gym equipment was a little old and could definitely do with a revamp. There was no food or drink available around the pool area. Rooms were clean and comfortable and staff were very friendly and helpful. It was centrally located near sunset beach and had plenty of restaurants and shops nearby. Only a 10 taxi to the old town. Quiet at night which was good.
Stayed 4 nights in Jul 2022

10/10 Excellent

Sherridan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is great value and I highly recommend it. The ocean views were breathtaking. The pool areas (both indoor and outdoor) were a relaxing oasis. My room was spacious and well appointed. There was a minor problem with my shower not draining properly. There was construction taking place on the property so there was some noise but it looks like there will be a lovely new pool area once completed. Fantastic stay and I will be back!
Stayed 3 nights in Jun 2022

2/10 Terrible

Kjell

Stayed 3 nights in Jun 2022

10/10 Excellent

Izedin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Izedin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Sep 2021

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, a few minor niggles
This is rated 4 star and you can see why. Good size room, comfy big bed, powerful shower. Decent size balcony got the morning sun, but view not great. TV had BBC and CNN IN English. Great pools, both indoor and out, with large sun deck and plenty of loungers outside. Decent size gym with free weights and machines. Check in could have been better, arrived late morning but no apparent check to see if room had been serviced. So left clicking my heals in thunderstorm for 3 hours. Contrast this with nearby 3 star Kommodor am at now. Both visits got into room before check out time, return visit fruit basket greeted me . There is great Spa section, went to book 1 hour sports massage and told they did not do? But to put comments in perspective I travel all year and will probably stay in 25 this year, and this was one of the nicest stays i have had. But it pushed my budget of £100 a day, and then some. If budget allows would be my first choice on return, but there are perfectly acceptable alternatives nearby.
Stayed 7 nights in Aug 2021

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was nice, but the price was high
Stayed 7 nights in Aug 2021

10/10 Excellent

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to beach and restaurants. About 10 minutes from old town.
Stayed 2 nights in Aug 2021

6/10 Okay

Sara

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Aug 2021

8/10 Good

Yumiko

Liked: Staff & service, property conditions & facilities, room comfort
It has what we needed, free breakfast, pool sauna, beach near by.
Stayed 3 nights in Aug 2021

10/10 Excellent

Moya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% recommend
Due to all the current travel restrictions, I needed to stay a minimum of 14 nights in a European non-Schengen country. As a solo female traveler, Croatia was appealing and so my search in Dubrovnik began. I was looking for certain requirements in a hotel -24 hour front desk, strong password protected wifi, a gym & swimming pool being tbe top of the list. After narrowing down my choices I began reading reviews & a number of reviews for Grand Hotel Park said that Lucijana, a member of staff, had been invaluable to them. I googled, found an email address & sent some enquiries. Lucijana is an incredible person & I hope GHP know how invaluable she is! She answered all my queries, booked my transport from/to the airport, sent emails during my stay to check if all was ok, give recommendations etc GPH itself was perfect for my stay! My room had a beautiful sea view, a mini fridge and a kettle. Tommy Supermarket is a 3 minute walk door to door. The gym has a fantastic range of treadmill, elliptical, bikes, weights, and the pool is deep. WIFI connection is extremely fast/reliable. I had a room in main building. The staff in the hotel were so pleasant to deal with. I left at 4am to go to airport & they gave me a breakfast to go bag filled to the brim! Breakfast itself had plenty of options. Plenty of eateries nearby. The hotel has hand sanitising stations everywhere, and great cleanliness standards. THANK YOU for such a wonderful stay!!
View from my room
I could have lived in this shower
View from my breakfast table
Rear view of hotel
Stayed 17 nights in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Isabella

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019

8/10 Good

molly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I prefer to stay away from a crowd, and this locating was perfect. 2 miles from city center, right next to the beach with a promenade full of great restaurants and spots to swim nearby. Also the pool and gym were great.
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great surroundings but old property.. staff was excellent but resort needs updating
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Stayed 3 nights in Aug 2019

10/10 Excellent

Dan, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a whole the hotel was fantastic! Breakfast was lovely and the pool was great. Also, the location was amazing, absolutely no need to stay near the old city as the bus takes 5 minutes and Is right outside the hotel. Thanks for a great holiday!
Stayed 3 nights in Aug 2019

10/10 Excellent

NR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Easy access to the promenade and the beach. Two pools, one indoor and one outside. Nice breakfast, great staff.
Stayed 4 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent for location. Bad for service.
Definitely below my expectation for a 4* hotel. The check-in is fast as we prepaid on Hotels.com. However, the rooms we got are not on the main building and do not look anything like the photos put on Hotels.com. The corridor to the rooms is smelly with a mixture of cigarette and other smell. Horrible!! The rooms had faulty items like light bulb fused, fridge door not able to close fully and aircon not cool. Called the reception on the aircon and was informed they had lower the temp at their end, meaning the control in the room is useless. And the reception is not helpful at all and not responsible. As the air con temp did not get lower, I called and was told a technician will come to our room to check but no one came. I called again and was told the technician went to check their backend and the reception will call us back once he know the status from the technician but no call at all. And all these happened at night, when we are going to sleep after a super long day out of the hotel.
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Staff & service
This property has a great location near Sunset beach and restaurants and grocery stores and it’s a quick bus ride into the Old City, but the hotel is dated and the bathrooms really need to be updated. There was mold in my bathroom sink and I feared falling as I entered and exited the shower, as the tub was extremely high. I would not stay at this hotel again unless they re-model.
Stayed 2 nights in Jun 2019

10/10 Excellent

csilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ocean view -met our expectation. Liked the selection of cafe which located a few steps away, transport facility -bus stop/taxi a few meters away to get to old-town.
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Broken lounge chair, mold on wall near door, dripping bathroom faucet
Stayed 1 night in May 2019

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location superb, easy bus journey to old city. Beautiful sea view. Plenty of bars and restaurants within a five minute walk. Could have done with tea and coffee making facilities in the room.
Stayed 7 nights in Oct 2018

8/10 Good

Stephen

Liked: Staff & service, room comfort
Good area for restaurants, friendly staff, very quick at fixing broken fitting in bathroom. Bar area, has restaurant but we ate elsewhere. Breakfast okay.
Stayed 1 night in Oct 2018

8/10 Good

Lauren, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a great location that was a short Uber ride away from the Old City. Easy beach access. Pool with outdoor restaurant and bar. The rooms were very nice. The only complaint I could possibly have is that the internet wifi was quite spotty in our room, but great by the pool.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location to explore
The hotel was situated in a good location re the beach but only a short bus journey into Dubrovnik
Stayed 4 nights in Sep 2018

8/10 Good

Suresh, Cockermouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing sea view.
Easy to get to the main area of Dubrovnik by bus(very frequent regular service) rather than by car.
Stayed 1 night in Sep 2018

4/10 Poor

Gaspar, Miami, FL

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel location is good and there is a parking area. We were approached as soon as we arrived by front desk person that without greetings just told us that rooms won't be available until 2 pm. Air conditioning is controlled from front desk and temperature was very far from comfortable. Extremely poor customer service
Stayed 2 nights in Sep 2018

10/10 Excellent

Rachel

FANTASTIC HOTEL!
This was our first time traveling to Dubrovnik and I was so impressed! The Grand Park Hotel was such a fabulous hotel! From the moment we walked in to when we checked out we felt very welcomed by the staff there! The room was clean and accommodating for all three of us including room for our suitcases! The view of the sea was absolutely breathtaking! The hotel is in right by a beach with a plethora of restaurants and activities within walking distance from the hotel! They are a short drive to the old city, which was awesome! I was really impressed by the breakfast at the hotel as well! It was so delicious, especially the chocolate croissants! I highly recommend staying at this hotel for a wonderful experience!
Stayed 2 nights in Aug 2018