We liked the location and aesthetics of this property, but the staff and service were not so great. All of our requests (such as extra toilet paper) required us asking multiple times. When I asked for a service that was listed in the guest services guide (charging postage stamps to our room), I was told the service was unable. Our room was also immediately above a very loud construction site - which woke us up every morning and also scared our young children. Also, food service in the bar lounge was extremely slow - once, it took them ~45 minutes to take our food order. When we asked concierge where to buy public bus tickets, they tried to sell us a hop on hop off bus ticket (~10x more expensive).