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Reviews of Citywest Hotel

4 out of 5
Citywest Hotel
Garters Lane, Saggart, Dublin

Reviews

8.4

Very good

Rating 10 - Excellent. 480 out of 1001 reviews" "
Rating 8 - Good. 336 out of 1001 reviews" "
Rating 6 - Okay. 103 out of 1001 reviews" "
Rating 4 - Poor. 44 out of 1001 reviews" "
Rating 2 - Terrible. 38 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Bernie

Stayed 1 night in Sep 2022

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great service, great rooms and excellent breakfast
Stayed 1 night in Apr 2022

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wi-Fi was good on the 3rd floor and throughout but on the ground floor bedroom, it was hard to get service
Stayed 2 nights in Apr 2022

8/10 Good

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area, close to transit. Staff were excellent and food delicious. Only negative was our room needed updating. Some rooms appeared very nice as I could see them when staff were cleaning, ours not so much but bed was comfortable. I was sad the golf course had closed but made for a nice walk.
Stayed 3 nights in Apr 2022

10/10 Excellent

Ana Paula

Stayed 1 night in Apr 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Good points : Nice hotel. Clean. Breakfast was lovely catered for everybody. Receptionist at check in was a lovely girl very helpful. Cleaning staff very chirrpy and helpful. Disappointing points: Night staff very abrupt on phone when we rang down to see if room service had finished for the evening, Day porters attitude was as if he didnt want to be there, but, if you were a stunning looking lady he had no problem being nice. Parking attendant had an issue when my friend parked in set down so she could pick me up at front doors because I'm heavily pregnant and wasn't able to walk very far. For some reason he could not give us the good grace to just let me get in the car and make myself comfortable, we only needed a minute. He just wanted us gone when he said so. Very intimating. Some staff could go on a course and learn how to be mannerly.
Stayed 1 night in Apr 2022

10/10 Excellent

Kieran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely spacious , warm room. Comfortable , spacious beds, excellent level of cleanliness.
Stayed 1 night in Apr 2022

10/10 Excellent

John

Stayed 1 night in Apr 2022

10/10 Excellent

Liam

Stayed 1 night in Mar 2022

8/10 Good

suk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are excellent especially the new porter Sean, receptionists manager and the wonderful room service by your manager Cian with a professional cleansing team for room cleaning. Amazing team in the upstair and downstair servers and the chef. Unfortunately my first half stay between the 17-19th outshine the second half 20-21st with no wifi after the windstorm. Receptionist Stephen was passionate about sending me to Lemongrass fusion without realized I do have walking challenge plus it was dark and cold outside, had an asthma attack after that. Ended up having instant noodle in my room. Leisure center amenities is brilliant with professional and delicate staffs such as David, Jack and a lady who brought in a longwaited towel. City West will be a better place with more staffs like the abovementioned than a manager of the security who tried at all cost not to bother and care for the visitor like myself. Need more grace and compassion to taxi drivers waiting outside who try hard to make a living rather than squeezing them for a commision in order to bring them business. It is disgusting and immoral Hopefully will bring my family next time.
Stayed 4 nights in Mar 2022

2/10 Terrible

Lorraine

Stayed 1 night in Mar 2022

8/10 Good

Frances

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

2/10 Terrible

Lindah

Stayed 4 nights in Mar 2022

10/10 Excellent

Rafael

Stayed 2 nights in Mar 2022

8/10 Good

Olamide

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Stephen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyable stay
Stayed 1 night in Mar 2022

8/10 Good

Patricia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed because it was so handy for the self build. The only thing which I found disappointing was that the restaurant had only a buffet which I don’t like now this could have been due to the large numbers staying due to the self build. Breakfast was great 👍. Great value all round.
Stayed 2 nights in Mar 2022

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in Mar 2022

10/10 Excellent

PAUL

Stayed 1 night in Mar 2022

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here a number of times , Just recently opened after covid, Stayed mon 21,room was spotless and spacious, staff very friendly and helpful, 10/10
Stayed 1 night in Feb 2022

10/10 Excellent

Patrick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Beautiful location Friendly staf
Stayed 3 nights in Feb 2022

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2018

10/10 Excellent

Amanda

Stayed 3 nights in Oct 2019

8/10 Good

Lauren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay lovely accomodation
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is a hidden treasure
Had a lovely time in the City West hotel very relaxing atmosphere great staff always helpful and made you feel comfortable , will definitely return
Stayed 1 night in Mar 2020

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious and large!
This hotel is huge! A large campus with golf course and all luxury. Very far walk from parking and through to rooms.
Stayed 1 night in Mar 2020

8/10 Good

david

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Citywest Hotel
Fine relaxing stay.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel is kind and helpful.service and hotel is good.
Stayed 1 night in Mar 2020
Response from CItywest Hotel on 10 Mar 2020
Dear Guest, Many thanks for your review. Guest feedback is an important tool for the team here at the hotel as it allows us to continuously grow & improve. We appreciate you taking the time to share your experience. Kind Regards, Citywest Hotel

8/10 Good

Ewa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

8/10 Good

Carl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Chelsea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
Beds were very comfortable. There is no place in bathroom to leave toiletries I ended up using the ironing board to put things on. We also didn’t have a stand for suitcases. The lighting is very poor in the room. Trying to get my daughter ready for a feis was hard work. Staff are very friendly and helpful
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Great Family Hotel
Great hotel for a young family. Loads of space in the Family bedroom but a bit out of date; could do with an upgrading. The public spaces definitely need upgrading. Staff in both the Breakfast room and the evening Dining room where excellent but not around the bar area, very poor.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent location for events. Only stayed for one night but would love to go back to try out pool & sauna facilities. Overall happy with our experience
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Not overly happy.
Our room wasn’t ready until 3.40pm. We also had about a miles walk to the room with bins being emptied outside from 7am! We have stayed other times and loved it.
Stayed 1 night in Feb 2020

6/10 Okay

Joan

Travelled with family
Liked: Cleanliness, room comfort
Very disappointed that bar didn’t serve food. We had to eat in main restaurant and this made it very expensive for a family stay.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Joe, Carnlough

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, superb staff willing to help no matter what the issues were. Food was to die for & value for money.
Stayed 1 night in Feb 2020

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, staff & service
Noisy overnight
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very nice hotel with easy links into Dublin anx beyond. Very strange policy on allowing child guests to only use the pool between 09.00 and 17.45. One of the reasons we booked here was to use the pool before or after a days sightseeing. The policy meant we never made it into the pool at all. We will be looking for another pool equipped hotel next time.
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is huge! Decent rooms and very comfortable but it is a bit of a zoo inside. Note the swimming pool closes very early in the evening so I was unable to use it when I arrived at 7pm
Stayed 1 night in Feb 2020