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Reviews of Swissôtel Al Murooj Dubai

5 out of 5
Swissôtel Al Murooj Dubai
Al Mustaqbal Steet, Opposite The Dubai Mall Downtown Dubai, Dubai, United Arab Emirates

Reviews

8.4

Very good

Rating 10 - Excellent. 519 out of 1002 reviews" "
Rating 8 - Good. 279 out of 1002 reviews" "
Rating 6 - Okay. 106 out of 1002 reviews" "
Rating 4 - Poor. 50 out of 1002 reviews" "
Rating 2 - Terrible. 48 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Kimberley

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to Dubai Mall. Would never stay again. No coffee in rooms. No ice. $8 Canadian for the smallest bottle of coke.
Stayed 4 nights in Apr 2024
Response from Amro Nagah on 13 Apr 2024
Dear Ms. Kimberley,Thank you for your comments about your recent stay with us at Swissotel Al Murooj Dubai.With much regret, we read that we did not meet your expectations in terms of our facilities and services. While coffee and ice do not belong to the standard amenities set-up, these are available through Guest Services. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, we regret that your stay at Swissotel Al Murooj did not fully meet your expectations, however, hope nevertheless to welcome you at another opportunity. Kind regards,Amro NagahGeneral Manager

2/10 Terrible

Carlos

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
old apartments, not remodeled, ugly smell.
Stayed 4 nights in Mar 2024
Response from Amro Nagah on 6 Apr 2024
Dear Mr. Carlos,Thank you for taking the time to tell us about your experience at the Swissôtel Al Murooj Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are currently reviewing opportunities for improvements, including renovations to enhance the overall guest experience. We appreciate that you have shared your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amro Nagah General Manager

10/10 Excellent

Donato

Stayed 3 nights in Mar 2024
Response from Amro Nagah on 25 Apr 2024
Dear Mr. Donato,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

6/10 Okay

Rajinder

Stayed 2 nights in Mar 2024
Response from Amro Nagah on 23 Apr 2024
Dear Mr. Rajinder,We are sorry to hear your experience fell short of your expectations. Discussing your rating further, please reach out to us directly with further information to ensure we can deliver a better experience next time. Best regards,Amro NagahGeneral Manager

4/10 Poor

Jagpaul

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
I’m pretty generous in my reviews but this I feel the need to really provide a detailed review for young families. This hotel (apartment side) really appealed to us because of the proximity of the Dubai Mall and Burj K & the fact that there was 5 of us. The only positive of booking this hotel is the location. No need for Uber or taxi (15-25 min ride from airport depending on traffic- as an aside government taxi’s are 60 percent cheaper than Ubers- we paid 48-55 Dirham. Walking distance to mall is 5 min. You have to cross two easy intersection crosswalks. We were placed on the 5th floor. Upon entering the suite, all I can say is that it was below par. The rugs were absolutely disgusting and stained (not sure why there isn’t tile only all around) we walked continuously on crocs inside. The furniture is quite dated (80s style Couches) and the washrooms are also quite dated - something of what you would see at a motel 6. The kitchen was so disgusting that we didn’t step foot. We would have paid couple hundred more at more up to date place had we known. The hallway of the 5th floor also had a terrible smell. I also made two toll free collect calls to my credit card company and was charged 60 Dirham. The staff did not understand my objection to this. On our first night, we had a fire alarm wake us up at 1 a.m. When we asked for an explanation the day after, none was given. The main hotel that is connected to the apartment seemed nice- nice pool area
Stayed 3 nights in Mar 2024
Response from Amro Nagah on 6 Apr 2024
Dear Mr. Jagpaul,Thank you for taking the time to tell us about your experience at the Swissôtel Al Murooj Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are currently reviewing opportunities for improvements, including renovations to enhance the overall guest experience. We appreciate that you have shared your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Amro Nagah General Manager

8/10 Good

Chin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place to stay
Response from Amro Nagah on 1 Apr 2024
Dear Ms. Chin,We take pride in knowing that you have had an enjoyable stay at Swissotel Al Murooj Dubai. Thank you for staying with us and for sharing your experience with other travelers.We are looking forward to welcoming you back soon.Best regards,Amro NagahGeneral Manager

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Amro Nagah on 30 Mar 2024
Dear Ms. Emma,Thank you for rating us. We are glad we were able to meet your expectations.Best regards,Amro NagahGeneral Manager

10/10 Excellent

Kiran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Amro Nagah on 25 Mar 2024
Dear Mr. Kiran,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

8/10 Good

Nassar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Maintenance slightly lacking
Stayed 7 nights in Mar 2024
Response from Amro Nagah on 18 Mar 2024
Dear Mr. Nassar,Thank you for your feedback. I am glad that in general, you enjoyed your stay with us.We have noted your comments and be assured that this will be assessed.Looking forward to welcoming you back in the near future.Best regards,Amro NagahGeneral Manager

6/10 Okay

Fahad

Hotel is understaff. Need to improve customer service.
Stayed 1 night in Mar 2024
Response from Reservations department on 17 Mar 2024
Dear Fahad Suleman,Please let us know what was challenging you during your pervious stay, in order to escalate directly with our management.Your reservation Team!Swissôtel Al Murooj Dubai!

8/10 Good

Mirza

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall the experience was good but could have been better. We noticed that the room service was not as great. The food did not taste as good as we expected from this type of hotel.
Stayed 3 nights in Mar 2024
Response from Amro Nagah on 17 Mar 2024
Dear Mr. Mirza,Thank you for your feedback. I am glad that in general, you enjoyed your stay with us.We have noted your comments and be assured that this will be assessed.Looking forward to welcoming you back in the near future.Best regards,Amro NagahGeneral Manager

10/10 Excellent

Housam

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
N
Stayed 10 nights in Mar 2024
Response from Amro Nagah on 17 Mar 2024
Dear Mr. Housam,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

10/10 Excellent

Safa

Stayed 5 nights in Feb 2024
Response from Amro Nagah on 30 Mar 2024
Dear Ms. Safa,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

10/10 Excellent

Rosendo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Amro Nagah on 7 Mar 2024
Dear Mr. Rosendo,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

10/10 Excellent

navil eldamouni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 4 nights in Feb 2024
Response from Amro Nagah on 24 Mar 2024
Dear Mr. Navil,Thank you for taking the time to rate our hotel. We really appreciate your excellent rating and comments.Best regards,Amro NagahGeneral Manager

10/10 Excellent

Anne-Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Amro Nagah on 5 Mar 2024
Dear Ms. Anne-Marie,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

6/10 Okay

Mimo

Stayed 2 nights in Feb 2024
Response from Amro Nagah on 4 Mar 2024
Dear Mr. Mimo,Thank you for rating us. We are glad we were able to meet your expectations.Best regards,Amro NagahGeneral Manager

8/10 Good

Sviatlana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the hotel for a week in February. The hotel is really well located in the downtown with the proximity to the mall, shops, pharmacy etc. The room was cleaned daily and the staff was very helpful and responsive. The room is really big and cosy. We recommend the hotel!
Stayed 8 nights in Feb 2024
Response from Amro Nagah on 26 Feb 2024
Dear Ms. Sviatlana,We take pride in knowing that you have had an enjoyable stay at Swissotel Al Murooj Dubai. Thank you for staying with us and for sharing your experience with other travelers.We are looking forward to welcoming you back soon.Best regards,Amro NagahGeneral Manager

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and fit our needs.
Stayed 6 nights in Feb 2024
Response from Amro Nagah on 26 Feb 2024
Dear Mr. Scott,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

6/10 Okay

Moh'd

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This is just nice facility
Stayed 1 night in Feb 2024
Response from Amro Nagah on 20 Feb 2024
Dear Mr. Moh'd,Thank you for rating us. We are glad we were able to meet your expectations.Best regards,Amro NagahGeneral Manager

8/10 Good

Futoshi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff service is good enough and very convenient place if going to Dubai mall. Variety of Breakfast meal, also I can recommend dinner buffet, especially international buffet which serving weekend is good. You can take a dinner and take all you can eat. Also the buffet price is reasonable. No need to try to find outside restaurants. Just consider that check in / out are slightly taking time. I’m not sure why that’s so. It might be not enough something to proceed it.
Stayed 3 nights in Feb 2024
Response from Kindest regards, Amro Nagah General Manager on 13 Feb 2024
Dear Mr. Futoshi,Thank you very much for taking the time to review your recent stay with us at the Swissotel Al Murooj Dubai.I am glad that in general, you enjoyed your stay with us. We have noted your comments and be assured that this will be assessed and rectified as required.Thank you once again for your time. On behalf of my team, I look forward to welcoming you once more to the Swissotel Al Murooj Dubai in the near future.

6/10 Okay

wahida

Travelled with family
The hotel was very noisy , every thing was old and smells. The hotel customers service was slow and not very helpful.
Stayed 5 nights in Feb 2024
Response from Amro Nagah General Manager on 13 Feb 2024
Dear Ms. Wahida,Thank you very much for your review of your recent stay with us at Swissotel Al Murooj Dubai. With much regret we learnt that we did not meet your expectations for which we sincerely apologize. Please be assured that your valued comments and suggestions will be assessed and rectified as required. Our ultimate goal is not only to meet but exceed guests’ expectations and with your valued feedback we are again a step further. Thank you very much!Looking forward to welcoming you back to Swissotel Al Murooj Dubai in the near future, we remain with kind regards,

6/10 Okay

luvia

Travelled with family
Liked: Cleanliness, staff & service
Everything was fine only they need to improve with new furniture theyvare really old and for the price they were charging for night
Stayed 4 nights in Dec 2023
Response from Amro Nagah on 22 Jan 2024
Dear Ms. Iuvia,Thank you for your feedback. I am glad that in general, you enjoyed your stay with us.We have noted your comments and be assured that this will be assessed.Looking forward to welcoming you back in the near future.Best regards,Amro NagahGeneral Manager

10/10 Excellent

Martin

Stayed 4 nights in Jan 2024
Response from Amro Nagah on 12 Jan 2024
Dear Mr. Martin,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

2/10 Terrible

Said

Stayed 2 nights in Jan 2024
Response from Amro Nagah on 12 Jan 2024
Dear Mr. Said,We are sorry to hear your experience fell short of your expectations. Discussing your rating further, please reach out to us directly with further information to ensure we can deliver a better experience next time. Best regards,Amro NagahGeneral Manager

2/10 Terrible

Arshin

Stayed 4 nights in Dec 2023
Response from Amro Nagah on 10 Jan 2024
Dear Mr. Arshin,We are sorry to hear your experience fell short of your expectations. Discussing your rating further, please reach out to us directly with further information to ensure we can deliver a better experience next time. Best regards,Amro NagahGeneral Manager

10/10 Excellent

Lorenzo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Amro Nagah on 8 Jan 2024
Dear Mr. Lorenzo,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

6/10 Okay

Ahmed

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
My room was on 2nd floor and on road it was so noisy I asked for room change but I was ignored. Also the soaps quality was bad
Stayed 3 nights in Jan 2024
Response from Amro Nagah on 8 Jan 2024
Dear Mr. Ahmed,We sincerely apologize that your experience was not up to our standards. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Best regards,Amro NagahGeneral Manager

2/10 Terrible

Agustin, Jenks

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room wasn't properly clean. The entire carpet smelled of sand; the illumination was so poor that my family had to remove all of the carpet to see well. The wood floor had a hole, and the bathroom view was hung. Also, I try to call Expedia to complain about the situation. We check out on the 01st of January at 11:00 am.
Stayed 14 nights in Dec 2023
Response from Amro Nagah on 8 Jan 2024
Dear Ms. Agustin,We sincerely apologize that your experience was not up to our standards. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Best regards,Amro NagahGeneral Manager

6/10 Okay

Masood

Travelled with family
Liked: Cleanliness, staff & service
The only good I thought was its close to Dubai Mall, but with traffic and signals and main road, its better to drive everywhere. Breakfast was good. And the beds were comfortable.
Stayed 3 nights in Dec 2023
Response from Amro Nagah on 8 Jan 2024
Dear Mr. Masood,Thank you for taking the time to rate our hotel. We really appreciate your positive rating and comments.Best regards,Amro NagahGeneral Manager

10/10 Excellent

muhammad

Stayed 1 night in Dec 2023
Response from Amro Nagah on 8 Jan 2024
Dear Mr. Muhammad,Thank you for taking the time to leave an excellent rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

4/10 Poor

ABDUL RAHIM

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The Apartments at the Hotel are old and dated compared to Al-Ghurair Living. Also the windows are not properly double glazed so the traffic noise is on whole night as Apartments next to busy highway . Very hard to sleep. You have to wait for a buggy/golf cart to go for breakfast or walk. Not very convenient. The hotel is perfect for Dubai Mall. The breakfast is not upto standard aa menu is limited and very congested. The whole place needs a makeover. Should be a 3-Star not a 5-Star. Only positive was the Staff were courteous. I would suggest Al-Ghurair to any visitor as the apartments and hotel rooms are in one location and there is a mall within. Not satisfied with my stay in this other hotel
Stayed 5 nights in Dec 2023
Response from Amro Nagah on 8 Jan 2024
Dear Mr. Abdul Rahim,We sincerely apologize that your experience was not up to our standards. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Best regards,Amro NagahGeneral Manager

8/10 Good

kayvan

Stayed 10 nights in Dec 2023
Response from Amro Nagah on 8 Jan 2024
Dear Mr. Kayvan,Thank you for rating us. We are glad we were able to meet your expectations.Best regards,Amro NagahGeneral Manager

8/10 Good

Kathiravan

Stayed 3 nights in Dec 2023
Response from Amro Nagah on 8 Jan 2024
Dear Mr. Kathiravan,Thank you for taking the time to rate our hotel. We really appreciate your positive rating.Best regards,Amro NagahGeneral Manager

2/10 Terrible

fathima

Stayed 8 nights in Dec 2023
Response from Amro Nagah on 20 Jan 2024
Dear Ms. Fathima,We are sorry to hear your experience fell short of your expectations. Discussing your rating further, please reach out to us directly with further information to ensure we can deliver a better experience next time. Best regards,Amro NagahGeneral Manager

4/10 Poor

Peter

Travelled with family
Disliked: Amenities, property conditions & facilities
Extremely dated, stinks of smoke.
Stayed 1 night in Dec 2023
Response from Amro Nagah on 30 Dec 2023
Dear Mr. Peter,We sincerely apologize that your experience was not up to our standards. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Best regards,Amro NagahGeneral Manager

6/10 Okay

Eugene

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Response from Amro Nagah on 30 Dec 2023
Dear Mr. Eugene,We are sorry to hear your experience fell short of your expectations. Discussing your rating further, please reach out to us directly with further information to ensure we can deliver a better experience next time. Best regards,Amro NagahGeneral Manager

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Apartment is Very old. Toilet is dirty. Smell bad. Bedroom Curtain cannot be closed tightly. In the middle of shower, no hot water in some days. We stayed 7nights and seems not vacuum everyday. Hair on the floor. Dust on the hair dryer. No refill toilet paper, two box tissue is empty for few days. Not worth
Stayed 7 nights in Dec 2023
Response from Amro Nagah on 30 Dec 2023
Dear Valued Guest,We sincerely apologize that your experience was not up to our standards. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Best regards,Amro NagahGeneral Manager

2/10 Terrible

husham

Travelled with partner
Stayed 8 nights in Dec 2023
Response from Amro Nagah on 30 Dec 2023
Dear Mr. Husham,We are sorry to hear your experience fell short of your expectations. Discussing your rating further, please reach out to us directly with further information to ensure we can deliver a better experience next time. Best regards,Amro NagahGeneral Manager

10/10 Excellent

Darren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Terrific location for our short two-night stay after a cruise. the immense Dubai mall is a short 5 minute walk across a busy road, and that's also where you'd go to tour the Burj Khalifa tower. It's also a 15 to 20 minute taxi ride to either the Dubai Marina area or to the airport. The staff in the main building and in the apartment building where we stayed were exceptionally friendly and helpful. they were able to get us into our room before 11 AM so we could start enjoying the area.
Stayed 2 nights in Dec 2023
Response from Amro Nagah on 20 Dec 2023
Dear Mr. Darren,Thank you for sharing your experience with our online family. We strive to offer a memorable experience and are glad to see that it reflected on your last visit. Hope to see you again soon.Best regards,Amro NagahGeneral Manager

6/10 Okay

Zaynal, Merritt Island

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Noisy, coffee shop/bar downstairs stayed late till 3 am… Problem with refrigerator, they changed 4 times, was still not good Kitchen was missing so many items, request all, they brought many Many features in the apartment was not properly functioning, ie toilet flushing keep sticking and not releasing, have to force that…. Impractical 2 different keys, one to open parking garage and another to open room Ac was a major problem, 1 controller for all 3 bedrooms, created an issue with my family, one want warm other wanted cooler, etc
Stayed 19 nights in Nov 2023
Response from Amro Nagah on 16 Dec 2023
Dear Ms. Zaynal,We sincerely apologize that your experience was not up to our standards. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Best regards,Amro NagahGeneral Manager

10/10 Excellent

Ahmad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and the hotel were awesome
Stayed 5 nights in Dec 2023
Response from Amro Nagah on 16 Dec 2023
Dear Mr. Ahmad,Thank you for sharing your experience with our online family. We strive to offer a memorable experience and are glad to see that it reflected on your last visit. Hope to see you again soon.Best regards,Amro NagahGeneral Manager

10/10 Excellent

Joao

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent service and rooms. very clean
Stayed 1 night in Dec 2023
Response from Amro Nagah on 13 Dec 2023
Dear Mr. Joao,Thank you for sharing your experience with our online family. We strive to offer a memorable experience and are glad to see that it reflected on your last visit. Hope to see you again soon.Best regards,Amro NagahGeneral Manager

8/10 Good

Fahad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. 15 min walk to Dubai Mall. Rooms were decent but cleaning could be a bit better. Plenty of places to eat close by and a super market within walking distance.
Stayed 3 nights in Dec 2023
Response from Amro Nagah on 10 Dec 2023
Dear Mr. Fahad,Thank you for your feedback. I am glad that in general, you enjoyed your stay with us.We have noted your comments and be assured that this will be assessed.Looking forward to welcoming you back in the near future.Best regards,Amro NagahGeneral Manager

4/10 Poor

MARYAM

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Amro Nagah on 9 Dec 2023
Dear Ms. Maryam,We are sorry to hear your experience fell short of your expectations. Discussing your rating further, please reach out to us directly with further information to ensure we can deliver a better experience next time. Best regards,Amro NagahGeneral Manager

10/10 Excellent

Mutsumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable distance from world’s largest shopping mall
Stayed 1 night in Nov 2023
Response from Amro Nagah on 3 Dec 2023
Dear Mr. Mutsumi,Thank you for sharing your experience with our online family. We strive to offer a memorable experience and are glad to see that it reflected on your last visit. Hope to see you again soon.Best regards,Amro NagahGeneral Manager

10/10 Excellent

Hussain

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 3 nights in Nov 2023
Response from Amro Nagah on 28 Nov 2023
Dear Mr. Hussain,Thank you for taking the time to rate our hotel. We really appreciate your excellent rating and comment.Best regards,Amro NagahGeneral Manager

10/10 Excellent

Mutsumi

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful for tickets, taxi etc
Stayed 1 night in Nov 2023
Response from Amro Nagah on 26 Nov 2023
Dear Mr. Mutsumi,Thank you for taking the time to leave an excellent rating and comments. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager

10/10 Excellent

Haleemah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff .Great option for breakfast .Overall the hotel was clean and flexible with check in and checkout times. Would definitely stay on my next visit to Dubai
Stayed 3 nights in Nov 2023
Response from Amro Nagah on 21 Nov 2023
Dear Ms. Haleemah,We take pride in knowing that you have had an enjoyable stay at Swissotel Al Murooj Dubai. Thank you for staying with us and for sharing your experience with other travelers.We are looking forward to welcoming you back soon.Best regards,Amro NagahGeneral Manager

8/10 Good

CHUNPYO

Stayed 3 nights in Nov 2023
Response from Amro Nagah on 18 Nov 2023
Dear Mr. Chunpyo,Thank you for taking the time to leave a positive rating. We look forward to welcoming you again at Swissotel Al Murooj Dubai.Best regards, Amro NagahGeneral Manager