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Rooms are very dark and dated. No alcohol was being served in the restaurants before 9pm indoors which I believe was for Ramadan which is understandable but would have liked to have been informed before. Food wasn't great. Impossible to get sunbeds after 9am by the pool, 10am on the beach.
Jacqueline
Stayed 10 nights in Mar 2024
10/10 Excellent
Erfan
Travelled with family, Travelled with family and small children
We are a family of four. Two 5-year-old and 9-year-old children were traveling with us. This hotel has wonderful programs for children. A family that has a child with them will have infinite peace in this hotel. The staff were extremely respectful and the atmosphere was amazing. I recommend this hotel to families.
Very dated hotel. Poor service. Spa was the only good thing.
Neil
Stayed 1 night in Mar 2024
Response from JZS management on 2 Apr 2024
Dear Guest,Thank you for your time and we appreciate your feedback, and we apologize for any inconvenience this may have caused. Your comments are well noted and will ensure to review to enhance our products and services.
The outdoor pool and the beach views were spectacular, words can't describe. Excellent customer services and superior staffs.
1 of the disadvantage is the inner pool which husband and wife cannot be together, also under 16 is not allowed.
One of the best places in Palm Jumeirah. Very friendly staff and they every attempt possible to satisfy their guest's needs.
Rajesh
Stayed 7 nights in Mar 2024
Response from JZS Management on 2 Apr 2024
Dear Guest,Thank you for your time and we appreciate your feedback and perfect rating. We are glad to know that all was well during your stay. I'm sure the team enjoyed catering to your needs as much as you have enjoyed your stay. looking forward to your next visit
10/10 Excellent
Jeffrey, Calgary
Travelled with partner
22 Mar 2024
Liked: Amenities
Truly a 5-star hotel/experience! Staff/service an easy 5-star. Akhtar in the dining room and Amaury in the front gave exceptional service. Thank you!
Jeffrey
Stayed 5 nights in Mar 2024
Response from JZS Management on 2 Apr 2024
Dear Guest,Thank you for your time and we appreciate your feedback and perfect rating. We are glad to know that all was well during your stay. I'm sure the team enjoyed catering to your needs as much as you have enjoyed your stay. looking forward to your next visit
Staff wonderful, knew us by name
Appearance wonderful, smell gorgeous
Facilities excellent
Food very good
Some annoyances e.g. supplement for other Jumeirah restaurants, Zenzi half board menu limited, staff 'hanging about' for payment if guests joined us, was served meat when I am vegetarian, didn't receive 'jumeirah one' points due to booking via expedia
Aideen O
Stayed 8 nights in Mar 2024
Response from JZS Management on 2 Apr 2024
Dear Guest,Thank you for your time and we appreciate your feedback and perfect rating. We are glad to know that all was well during your stay. I'm sure the team enjoyed catering to your needs as much as you have enjoyed your stay. Your comments are well noted and will review to enhance our products and provide a better servicer the next time you visit us, which we are eagerly looking forward.
Dear Guest,Thank you for your time and we appreciate your feedback and perfect rating. We are glad to know that all was well during your stay. looking forward to your next visit
This hotel is little bit outdated( I guess it needs remodeling. It was pretty freezing inside and very dark room. Food is so so. Nice lobby, nice staff.
Natasha
Stayed 3 nights in Mar 2024
Response from JZS Management on 2 Apr 2024
Dear Guest,Thank you for your time and we appreciate your feedback and good rating. We are glad to know that all was well during your stay. You comment is well noted and will ensure to review and enhance our facilities to provide you with a better experience the next time you visit us.
This is a lovely hotel, and I would recommend it to anyone!
Cedric
Stayed 6 nights in Feb 2024
Response from JZS Management on 2 Apr 2024
Dear Guest,Thank you for your time and we appreciate your feedback and perfect rating. We are glad to know that all was well during your stay and eagerly look forward to your next visit.
Dear Guest,Thank you for taking the time in giving us your rating, We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Jumeirah Zabeel Saray!
I loved this hotel. It is very opulent and glamorous. The staff are very helpful and friendly. The food was excellent. I can’t fault anything about this lovely hotel.
Anne Hazel
Stayed 9 nights in Mar 2024
Response from JZS management on 2 Apr 2024
Dear Guest,Thank you for your time and we appreciate your feedback and perfect rating. We are glad to know that all was well during your stay. I'm sure the team enjoyed catering to your needs as much as you have enjoyed your stay. looking forward to your next visit
Lovely hotel, staff excellent. Rooms are looking a little tired now.
John
Stayed 6 nights in Mar 2024
Response from JZS Management on 14 Mar 2024
Dear Guest,Thank you for taking the time in giving us your rating, We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Jumeirah Zabeel Saray!
Dear Guest,Thank you for taking the time in giving us your rating, We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Jumeirah Zabeel Saray!
Dear Guest,Thank you for taking the time in giving us your rating, We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Jumeirah Zabeel Saray!
10/10 Excellent
LIVIA
10 Mar 2024
LIVIA
Stayed 5 nights in Mar 2024
Response from JZS management on 2 Apr 2024
Dear Guest,Thank you for your time and we appreciate your feedback and perfect rating. looking forward to your next visit
Best hotel experience with superior service and a premium spa
Latres
Stayed 9 nights in Feb 2024
Response from JZS Management on 4 Mar 2024
Dear Latres,Thank you for taking the time in giving us a perfect rating. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Jumeirah Zabeel Saray!
First time stay at this hotel and it was beautiful had all the facilities and everything we could ask for
Aisha
Stayed 6 nights in Feb 2024
Response from JZS Management on 4 Mar 2024
Dear Aisha,Thank you for taking the time in giving us a perfect rating. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Jumeirah Zabeel Saray!
Dear Ryan,Thank you for taking the time in giving us a perfect rating. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Jumeirah Zabeel Saray!
10/10 Excellent
Dana
Travelled with partner
23 Feb 2024
Liked: Amenities
This property has to be one of the best in the Palm. It is an amazing place to stay. From our check in to our departure we really enjoyed the professional and hospitality of the staff. The property is well maintained and very clean. The breakfast sections were numerous. We also went to the Spa and the treatment was superb. There is nothing negative I can say about this property. I give it a 10 out of 10, you will not be disappointed if you stay at this property.
Dana
Stayed 6 nights in Feb 2024
Response from JZS Management on 4 Mar 2024
Dear Dana,Thank you for taking the time in giving us a perfect rating. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations. Thank you for choosing Jumeirah Zabeel Saray!
10/10 Excellent
Amarit Singh
20 Feb 2024
Amarit Singh
Stayed 7 nights in Feb 2024
Response from JZS management on 2 Apr 2024
Dear Guest,Thank you for your time and we appreciate your feedback and perfect rating looking forward to your next visit
We stayed in February 2024 as a family of 4 including our 11 month old baby and we had an amazing time. The hotel facilities are outstanding but I'd like to take this opportunity to thank the management and staff for an amazing service that we received. This has been the best holiday we've had as a family.
We loved everything but the hotel's main strength is the people working here. You're all stars making this a world class hotel. Thank you all.
Willian
Stayed 7 nights in Feb 2024
Response from JZS Management on 21 Feb 2024
Thank you for taking the time in providing us your feedback. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.
Thank you for taking the time to complete our survey. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.
An amazing, luxurious experience made all the more special by attentive staff who couldn’t do enough for you. A special mention to Wael on reception who took it upon himself to upgrade our room to one with a better view when we checked in and Deergha at Sultan’s Delights who always looked after us.
Michael
Stayed 5 nights in Feb 2024
Response from Jumeirah Zabeel Saray Team on 16 Feb 2024
Thank you for taking the time to leave your feedback. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.
Amazing location and minute you walk in they take care of you till they put in in taxi Food is also amazing wow i will definitely come back
Hassan
Stayed 3 nights in Feb 2024
Response from Jumeirah Zabeel Saray Team on 16 Feb 2024
Thank you for taking the time to leave your feedback. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.
Response from Jumeirah Zabeel Saray Team on 16 Feb 2024
Thank you for taking the time to leave your feedback. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.
Response from Jumeirah Zabeel Saray Team on 16 Feb 2024
Thank you for taking the time to leave your feedback. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.
10/10 Excellent
Sharif
8 Feb 2024
Liked: Cleanliness
Personal and friendly
Sharif
Stayed 9 nights in Jan 2024
Response from Jumeirah Zabeel Saray Team on 16 Feb 2024
Thank you for taking the time to leave your feedback. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.
Everyone makes feel like home, they were so nice and very polite to me, best hotel ever!!!
Jhonny
Stayed 6 nights in Jan 2024
Response from Jumeirah Zabeel Saray Team on 16 Feb 2024
Thank you for taking the time to leave your feedback. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.
10/10 Excellent
KHADIIJA KHALIF
3 Feb 2024
KHADIIJA KHALIF
Stayed 7 nights in Jan 2024
Response from JZS management on 2 Apr 2024
Dear Guest,Thank you for your time and we appreciate your feedback and perfect rating. Looking forward to your next visit
Response from Jumeirah Zabeel Saray Team on 16 Feb 2024
Thank you for taking the time to leave your feedback. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.
6/10 Okay
Rebekah
Travelled with partner
31 Jan 2024
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
On entry the hotel was impressive as was the welcome. The room met expectations and the staff were all very accommodating. My gripe with this stay is one I’ve never experienced and wouldn’t expect from any hotel irregardless of its star rating or situ. I reported not having hot water on day 2 of the trip. This was not remedied even by day 4. I was moved to another room to use the shower facilities and this room also did not have hot water which evidenced a wider issue. I was offered a gesture of goodwill amounting to 1 night stay which wasn’t sufficient hence my review. I hope the hotel addresses this issue as the rest of the stay was to a high standard.
Rebekah
Stayed 4 nights in Jan 2024
Response from Jumeirah Zabeel Saray Team on 16 Feb 2024
Thank you for taking the time to leave a review. Your feedback is essential in our effort to improve our service standards. I apologize for the challenges you faced during your stay. Your comments have been shared with the appropriate departments so that they may be addressed.
Two nights to remember
Very satisfied with all the services
Highly recommended 👍
Tareq
Stayed 2 nights in Jan 2024
Response from Jumeirah Zabeel Saray Team on 16 Feb 2024
Thank you for taking the time to leave your feedback. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.
8/10 Good
Ahmad
Travelled with family, Travelled with family and small children, Travelled with partner
Its a nice Hotel or Resort i like the privite beach and swimming pool they have. Most staff are nice . I will stay there again.
Ahmad
Stayed 11 nights in Jan 2024
Response from Jumeirah Zabeel Saray Team on 16 Feb 2024
Thank you for taking the time to leave your feedback. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.
Great experience , very wonderful and friendly staff ,excellent service great views , wonderful pool and beach
Tim
Stayed 7 nights in Jan 2024
Response from Jumeirah Zabeel Saray Team on 16 Feb 2024
Thank you for taking the time to leave your feedback. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.
Response from Jumeirah Zabeel Saray Team on 16 Feb 2024
Thank you for taking the time to leave your feedback. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.
Response from Jumeirah Zabeel Saray Team on 16 Feb 2024
Thank you for taking the time to leave your feedback. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.
8/10 Good
Yuriy
25 Jan 2024
Yuriy
Stayed 4 nights in Jan 2024
Response from JZS management on 2 Apr 2024
Dear Guest,Thank you for your time and we appreciate your feedback and perfect rating. Looking forward to your next visit
Response from Jumeirah Zabeel Saray Team on 16 Feb 2024
Thank you for taking the time to leave your feedback. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.
Response from Jumeirah Zabeel Saray Team on 16 Feb 2024
Thank you for taking the time to leave your feedback. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.
Response from Jumeirah Zabeel Saray Team on 16 Feb 2024
Thank you for taking the time to leave your feedback. Your comments will be shared with our entire staff. We are very glad to know you were pleased with your overall stay. We look forward to hosting your stay once again and continuing to meet your expectations.