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This was the best hotel experience ever. The staff was professional, helpful and attentive. No questions unanswered and every request delivered timely. The entire hotel was clean and managed well. I’d recommend this hotel to everyone that wants a pleasant experience.
Dear doris,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
Dear Pamala,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
I absolutely loved my stay at the JW Marriott staff excellent service. Will definitely stay here again.
Valerie
Stayed 6 nights in Mar 2024
Response from Ekaterina Gey on 19 Mar 2024
Dear Valerie,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
Dear Roy,Thank you for your review.I am delighted to know that you had a great experience and truly appreciated genuine hospitality extended by the team.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
The customer service was excellent and the rooms and properties were beautiful.
Courtney
Stayed 1 night in Mar 2024
Response from Ekaterina Gey on 4 Mar 2024
Dear Courtney,Thank you for sharing your review.I am delighted to know that you had a great experience and enjoyed the comfort of your room, while the team extended genuine hospitality.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
6/10 Okay
Hiroshi
Business traveller
2 Mar 2024
Liked: Amenities
Check in was terrible. System was down checking in after 2am. Had to wait for a while. The internet email address for guest relations never responded. The room was comfortable, the lobby was like a zoo.
Hiroshi
Stayed 2 nights in Feb 2024
Response from Ekaterina Gey on 4 Mar 2024
Dear Hiroshi,Thank you for your feedback.Thank you for taking the time to complete the Guest Satisfaction Survey for your recent stay at the JW Marriott Marquis Hotel Dubai. I am sorry to know that your experience was not entirely perfect, and you encountered delay during check in process and later on, while communication to Guest Experience Team. Please accept my sincere apologies for the inconvenience caused. I have also shared your feedback with our Director of Rooms, so that he can review it with the team in detail and work on improvements. I hope the above will not deter you from visiting us again as we look forward to having the opportunity to be of service to you in the near future. Sincerely,Ekaterina GeyDirector of Quality
I enjoyed my stay here. My room was clean and spacious. The staff was very accommodating and responsive. The food was good. The property seems dated. The executive lounge was underwhelming. My only complaint is it was very busy and traffic to the hotel at night was a challenge. I appreciated the staff being so engaging and invested in me having a great stay.
Rachita
Stayed 4 nights in Feb 2024
Response from Ekaterina Gey on 7 Mar 2024
Dear Rachita,Thank you for your review.I appreciate your feedback and I am happy to read that you had a pleasant experience, overall. Your constructive comments on the condition of the hotel and traffic are surely noted and I apologize for the inconvenience caused. I have also shared your feedback with our hotel leadership team, to be considered for future enhancements. We look forward to having the opportunity to be of service to you in the near future.Sincerely,Ekaterina GeyDirector of Quality
Dear Jamal Theodore,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
Dear Fadi,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
Dear Amber,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
2/10 Terrible
Najeeb
Travelled with family
26 Feb 2024
The staff is immature and they don’t know how to deal with the guests
Najeeb
Stayed 4 nights in Feb 2024
Response from Ekaterina Gey on 27 Feb 2024
Dear Najeeb,Thank you for taking the time to share your feedback.It is disappointing to read that your experience was below satisfactory, and we couldn’t meet your expectations on this occasion. After reviewing the history of your stay with our Front Desk team and leaders who were in communication with you, I understood there was a challenge at arrival stage and room with king size bed was not available. Please accept my sincere apologies for the inconvenience caused. Kindly note that we always aim to accommodate our guests’ special requests and preferences while allocating rooms for arrival, however it may become challenging at times, especially when the hotel runs on its full capacity. Therefore, requests for specific bed type are always prioritized, however remain a subject to availability. Upholding our commitment to provide exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Dubai.Sincerely,Ekaterina GeyDirector of Quality
10/10 Excellent
U
24 Feb 2024
Liked: Cleanliness, staff & service
The service is excellent and the staff are exceptional. The property is old and definitely needs maintenance. There was mould in my shower. Also, the location is not ideal. Traffic is crazy and sometimes can take up to 20 minutes to get a taxi.
U
Stayed 1 night in Feb 2024
Response from Ekaterina Gey on 25 Feb 2024
Dear U,Thank you for sharing your review.I appreciate your feedback and I am happy to read that you had an enjoyable experience, overall. Your constructive comments on the condition of the hotel are surely noted and I apologize for the inconvenience caused. I have also shared your feedback with our hotel leadership team, to be considered for future enhancements. We look forward to having the opportunity to be of service to you in the near future.Sincerely,Ekaterina GeyDirector of Quality
The property was exceptional including the staff. It was all inclusive! No complaints whatsoever. It was spectacular!!!
Shelleyanne
Stayed 9 nights in Feb 2024
Response from Ekaterina Gey on 25 Feb 2024
Dear Shelleyanne,Thank you for your review.I am very happy to know that you had an amazing experience, while the team extended their genuine hospitality and made you feel truly special.We look forward to your soonest return to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
10/10 Excellent
Daniel
21 Feb 2024
Daniel
Stayed 8 nights in Feb 2024
Response from Ekaterina Gey on 25 Feb 2024
Dear Daniel,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
The Vault should remove the nachos from the menu. The truffle fries were great!
Georgia
Stayed 3 nights in Feb 2024
Response from Ekaterina Gey on 20 Feb 2024
Dear Georgia,Thank you for your review.I am glad to know that you had a pleasant experience, overall.Your constructive feedback on the nachos at Vault bar is surely noticed, and I apologize for the inconvenience caused. I have also shared your comments with our Director of Culinary, so that he can consider it for future enhancements. We hope to see you again as our valued guest whenever your travels bring you back to Dubai.Sincerely,Ekaterina GeyDirector of Quality
Absolutely beautiful views, property is well kept, staff is amazingly professional and accommodating, rooms and maid service is the best I've experienced.
Donald Lee
Stayed 7 nights in Feb 2024
Response from Ekaterina Gey on 19 Feb 2024
Dear Donald Lee,Thank you for your review.I am delighted to know that you had an enjoyable stay experience and truly appreciated high level of service delivered by our Housekeeping team.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
Dear Mekonen,Thank you for your review.I am sorry to know that your experience was not entirely perfect, and we couldn’t fully meet your expectations on this occasion. Please accept my sincere apologies for any inconvenience caused.We highly appreciate you as our valued guest, and we hope you will choose to stay with us again in the future, so that we can create a different impression and regain your trust. Sincerely,Ekaterina GeyDirector of Quality
By far the best Jw I’ve been to. All the staff is friendly and helpful and very convenient location. Only thing I would recommend is getting another shuttle bus
David
Stayed 4 nights in Feb 2024
Response from Ekaterina Gey on 14 Feb 2024
Dear David,Thank you for your review.I am delighted to know that overall, you had a pleasant experience and appreciated genuine hospitality extended by the team. We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
Dear Curtis,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had a pleasant experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
10/10 Excellent
Uzma
10 Feb 2024
Liked: Amenities
Excellent service and staff go beyond to provide comfort! However my shower was mouldy so the property requires up/ keep care & maintenance.
Uzma
Stayed 3 nights in Feb 2024
Response from Ekaterina Gey on 13 Feb 2024
Dear Uzma,Thank you for your review.I am glad to know that you had a pleasant experience, overall and appreciated high level of service provided by the team.Your constructive feedback on the condition of the shower is surely noted, and I apologize for the discomfort caused. I have also shared your comments with appropriate department heads, to ensure actions are taken for improvement. I hope the above will not deter you from visiting us again as we look forward to having the opportunity to be of service to you in the near future. Sincerely,Ekaterina GeyDirector of Quality
Dear Shiu,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
10/10 Excellent
Kerstin
30 Jan 2024
Liked: Cleanliness, staff & service
Kerstin
Stayed 6 nights in Jan 2024
Response from Ekaterina Gey on 1 Feb 2024
Dear Kerstin,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
The JW Marriott Marquis Hotel Dubai is very beautiful. The staff there were always friendly and welcoming. The room that my husband and I stayed in was always cleaned with fresh towels daily. I ordered ice to my room a couple of times and it was brought within 5-10 minutes. The restaurants on site served amazing food daily. They also have a shuttle service that takes you to and from the Dubai Mall which was very convenient. I would recommend this hotel anytime.
Ravindra
Stayed 6 nights in Dec 2023
Response from Ekaterina Gey on 31 Jan 2024
Dear Ravindra,Thank you for your review.I am delighted to know that you had a great experience during your stay with us and truly appreciated genuine hospitality extended by the team.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
Dear Hyunjung,Thank you for your review.I am glad to know that you had a pleasant experience with us, overall. Your constructive feedback on the construction works around the hotel are surely noted, and I apologize for the discomfort caused. There is a light construction ongoing across the road at the moment, however works are performed during the day only, to minimize the discomfort for the area residents. We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
Dear SU HEE,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
The bed to small , only two twins bed for 3 persons . The rest was perfect
Anisley
Stayed 6 nights in Dec 2023
Response from Ekaterina Gey on 30 Jan 2024
Dear Anisley,Thank you for your review.I am glad to know that you had a pleasant experience, overall.Your constructive feedback on the comfort of beds is surely noted and I apologize for the discomfort caused. I have also shared your comments with our Executive Housekeeper, to be considered for future enhancements.Thank you for being our valued guest and we look forward to having the opportunity to be of service to you in the near future.Sincerely,Ekaterina GeyDirector of Quality
10/10 Excellent
Sawsan Ahmed A, Jeddah
27 Jan 2024
Sawsan Ahmed A
Stayed 5 nights in Jan 2024
Response from Ekaterina Gey on 22 Mar 2024
Dear Sawsan Ahmed A,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
Dear Jon,Thank you for your review.I am glad to know that you had a great experience during your recent stay with us.We hope to see you again as our valued guest whenever your travels bring you back to Dubai.Sincerely,Ekaterina GeyDirector of Quality
Dear Ma Rachel,Thank you for taking the time to share your review.It is disappointing to read that your experience with us was below satisfactory, and we couldn’t meet your expectations on this occasion. Please accept my sincere apologies for the inconvenience you encountered with room cleanliness and condition. I have also shared your concerns with respective department heads, so that we can together work on improvements.We highly appreciate you as our valued guest, and we hope you will choose to stay with us again in the future, so that we can create a different impression and regain your trust. Sincerely,Ekaterina GeyDirector of Quality
Dear Jacqueline,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
It is excellent well maintained property with gracious staff
jaya
Stayed 2 nights in Jan 2024
Response from Ekaterina Gey on 22 Jan 2024
Dear jaya,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay, while the team extended genuine hospitality.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
Amazing hospitality! The pool area has a great view and a very relaxing vibe.
Would definitely visit this hotel when I’m in Dubai again.
Yash
Stayed 4 nights in Jan 2024
Response from Ekaterina Gey on 17 Jan 2024
Dear Yash,Thank you for your review.I am delighted to know that you had a great stay experience and truly enjoyed relaxing by the pool, while the team ensured to look well after you.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
Perfect location at business bay. The rooms are clean and room services always available
samuel
Stayed 5 nights in Jan 2024
Response from Ekaterina Gey on 15 Jan 2024
Dear samuel,Thank you for your review.I am delighted that you had a great stay experience and truly appreciated the comfort of your room as well as high level of service delivered by the team.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
Dear Aseem,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
Excellent hotel. Very clean, excellent service and facilities. A business hotel in the business bay area. Not easily walkable around the hotel due to traffic but can get taxis to main attractions!
Vishal
Stayed 7 nights in Jan 2024
Response from Ekaterina Gey on 11 Jan 2024
Dear Vishal,Thank you for your review.I am glad to know that you had a pleasant experience during the stay and the team could impress you by delivering exceptional service.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
Dear Suresh Kumar,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
Dear MARITZA,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
Service was great.staff was amazing.dinning potions great,great food
Gilberto
Stayed 6 nights in Dec 2023
Response from Ekaterina Gey on 9 Jan 2024
Dear Gilberto,Thank you for your review.I am glad to know that you had a pleasant experience and enjoyed dining at our restaurants, while the team impressed you by delivering exceptional service.We look forward to welcoming you back again soon.Sincerely,Ekaterina GeyDirector of Quality
10/10 Excellent
Lisa
7 Jan 2024
Lisa
Stayed 5 nights in Jan 2024
Response from Ekaterina Gey on 29 Jan 2024
Dear Lisa,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
10/10 Excellent
Noella
7 Jan 2024
Noella
Stayed 2 nights in Jan 2024
Response from Ekaterina Gey on 9 Jan 2024
Dear Noella,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
This place will make you feel so important and will take care of every single need you have. There is service agents every 10 feet asking if you need anything or just a warm greeting… I’d def stay here again!!!
Brandee
Stayed 2 nights in Jan 2024
Response from Ekaterina Gey on 9 Jan 2024
Dear Brandee,Thank you for your review.I am very happy to know that you had an amazing experience, while the team extended their genuine hospitality and made you feel truly special.We look forward to your soonest return to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
Great location, beautiful hotel, top amenities and services, excellent dining options. Don't Go here for a Burj Khalifa view from the rooms (unless you book the suites).
Andrea
Stayed 8 nights in Dec 2023
Response from Ekaterina Gey on 9 Jan 2024
Dear Andrea,Thank you for your review.I am very happy to know that you had a great experience and truly appreciated convenient location of our hotel, various facilities and high level of service delivered by the team.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
Dear Antonio,I appreciate your feedback and I am happy to know that you had a pleasant experience, overall. Thank you for being our valued guest and we look forward to having the opportunity to be of service to you in the near future.Sincerely,Ekaterina GeyDirector of Quality
Extremely friendly staff and a very good level of service. Rooms a great and comfortable.
Terence
Stayed 7 nights in Dec 2023
Response from Ekaterina Gey on 9 Jan 2024
Dear Terence,Thank you for sharing your positive feedback.I am very happy to know that you had an enjoyable stay and truly appreciated genuine hospitality extended by the team.We hope to see you again as our valued guest whenever your travels bring you back to Dubai.Sincerely,Ekaterina GeyDirector of Quality
10/10 Excellent
jin won
Travelled with group
3 Jan 2024
Liked: Amenities
Best
jin won
Stayed 4 nights in Dec 2023
Response from Ekaterina Gey on 9 Jan 2024
Dear jin won,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
The customer service is exceptional nothing is too much very welcoming. There are plenty of dining options and food was excellent and tasty no matter what we tried. They have a great pool area, sauna and wellness facilities had a really great time here, it is ideal for people that book an all inclusive package.
Anoushka Venetia Tara
Stayed 7 nights in Dec 2023
Response from Ekaterina Gey on 8 Jan 2024
Dear Anoushka Venetia,Thank you for sharing your review.I am delighted to know that your recent stay at our hotel was enjoyable, and you truly appreciated genuine hospitality extended by the team. Our associates are passionate about creating memorable experiences for our guests and it is encouraging to read that we could impress you.We look forward to welcoming you back in not-too-distant future.Sincerely,Ekaterina GeyDirector of Quality
Dear Sreenivasulu,Thank you for sharing your review.I am delighted to know that you had a great experience and enjoyed breakfast at Kitchen 6, while the team attended to all your requests and extended genuine hospitality.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
10/10 Excellent
Wade Lamar
Travelled with partner
1 Jan 2024
Liked: Amenities
The staff was extremely professional and accommodating.
Wade Lamar
Stayed 6 nights in Dec 2023
Response from Ekaterina Gey on 8 Jan 2024
Dear Wade Lamar,Thank you for your review.It was a pleasure to have you as our valued guest and I am glad to know that you had an enjoyable experience during the stay, while the team extended genuine hospitality.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality
Fast service, staff very helpful. Clean and spacious room. Many restaurants in the hotel.
Rosni
Stayed 7 nights in Dec 2023
Response from Ekaterina Gey on 28 Dec 2023
Dear Rosni,Thank you very much for your positive feedback.I am delighted to know that you had a great experience and enjoyed the stay with us, while the team ensured to look well after you and delivered exceptional service.We look forward to welcoming you back to the JW Marriott Marquis Hotel Dubai. Sincerely,Ekaterina GeyDirector of Quality