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Carlton Downtown

4.0 star property
Family-friendly hotel with 3 restaurants and full-service spa

Choose dates to view prices

Carlton Downtown is near Burj Khalifa and Dubai Mall. Guests can enjoy Swedish massages or aromatherapy at Armonia Spa, then relax at the rooftop terrace or poolside bar. Three on-site restaurants offer international cuisine, and in-room WiFi keeps everyone connected.
VIP Access

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • Room service
  • Pool
  • 24/7 front desk
The current price is NZ$424
includes taxes & fees
5 Dec - 6 Dec

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Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room

Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room

8.4 out of 10
Very good
(18 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Renovated in 2023
Down duvet
  • 42 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Classic One Bedroom Suite

Classic One Bedroom Suite

Classic One Bedroom Suite

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Renovated in 2023
Down duvet
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Premium One Bedroom Suite

Egyptian cotton sheets, premium bedding, down duvets

Premium One Bedroom Suite

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Renovated in 2023
Down duvet
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Two Bedroom Suite

Egyptian cotton sheets, premium bedding, down duvets

Deluxe Two Bedroom Suite

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Renovated in 2023
Down duvet
  • 75 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Panoramic Suite

Panoramic Suite

Panoramic Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Renovated in 2023
Down duvet
  • 84 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Panoramic two bed room suite

22-inch LCD TV with satellite channels, TV

Panoramic two bed room suite

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Renovated in 2023
Down duvet
  • 125 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

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About the area

Map
Sheikh Zayed Road, Dubai, 7143

What's nearby

  • Dubai Mall - 20 min walk - 1.7 km
  • Dubai Aquarium & Underwater Zoo - 2 min drive - 2.1 km
  • Burj Khalifa - 2 min drive - 1.7 km
  • Dubai World Trade Centre - 2 min drive - 2.3 km
  • Dubai Fountain - 3 min drive - 2.0 km

Getting around

  • Financial Centre Station - 3 min walk
  • Dubai (DXB-Dubai Intl.) - 10 min drive

Restaurants

  • ‪Al Safadi - ‬3 min walk
  • ‪Shawerma Alfarooj - ‬11 min walk
  • ‪Zaatar W Zeit - ‬11 min walk
  • ‪Starbucks (ستاربكس) - ‬9 min walk
  • ‪Piccolo Mondo - ‬9 min walk

About this property

Carlton Downtown

Upscale family-friendly hotel remodelled in 2023 and located near Dubai Mall
City Walk and Dubai Aquarium & Underwater Zoo are located near Carlton Downtown, which provides a nightclub, a poolside bar and a rooftop terrace. Treat yourself to a hot stone massage, a body wrap or a body scrub at Armonia Spa, the on-site spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare and international cuisine. In addition to a coffee shop/cafe and dry cleaning/laundry services, guests can connect to free in-room WiFi, with a speed of 25+ Mbps.
Other perks at this hotel include:
  • An outdoor pool and a children's pool, along with sunloungers, pool umbrellas and a lifeguard on site
  • Free valet parking
  • Limo/town car service, buffet breakfast (surcharge) and an outdoor tennis court
  • Express check-out, babysitting (surcharge) and a 24-hour front desk
  • Guest reviews give top marks for the helpful staff and location
Room features
All 365 rooms include comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as pillow menus and air conditioning. Guest reviews highly rate the cleanliness rooms at the property.
Extra conveniences in all rooms include:
  • Egyptian cotton sheets, Select Comfort beds and down duvets
  • Bathrooms with designer toiletries and deep-soaking baths
  • 22-inch LCD TVs with premium channels
  • Wardrobes/cupboards, separate sitting areas and free infant beds

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Free shopping centre shuttle
  • Limo/town car service
  • Free secured, covered valet parking on site
  • Limited on-site parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: AED 79 for adults and AED 39.50 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bayty
  • Deli Grind
  • Havana lounge
  • La Vie Dubai
  • Narrah lebanise

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Nightclub
  • Outdoor pool
  • Outdoor tennis court
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • 28 meeting rooms

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in public areas
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 47 floors
  • Banquet hall
  • Built in 2013
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Renovated entire property - September 2023

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Pillow menu
  • Select Comfort mattress

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 22-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: 50 per cent of room rate
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 50 per cent of room rate
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AED 157.0 per night.
Free cots are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: AED 15.00 per accommodation, per night
    • A tourism fee is imposed by the city and collected at the property. The fee is AED 15.00 for the first bedroom per night, and increases by AED 15.00 per night for each additional bedroom.
  • A damage deposit of AED 500 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately AED 79 for adults and from AED 39.5 for children
  • Airport shuttle fee: AED 200 per person (one-way)
  • Early check-in fee: 50 per cent of room rate (subject to availability)
  • Late check-out fee: 50 per cent of room rate (subject to availability)
  • Rollaway bed fee: AED 157.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the spa

Property is also known as

Dubai Warwick Hotel
Hotel Warwick Dubai
Carlton Downtown Hotel
Warwick Dubai Hotel
Carlton Downtown Hotel Dubai
Carlton Downtown Dubai
Warwick Dubai
Warwick Hotel Dubai
Carlton Downtown Hotel
Carlton Downtown Dubai
Carlton Downtown Hotel Dubai

Frequently asked questions

Does Carlton Downtown have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM to 7:00 PM.

How much does it cost to stay at Carlton Downtown?

As of 5 Nov 2025, prices found for a 1-night stay for 2 adults at Carlton Downtown on 5 Dec 2025 start from NZ$416.47, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Carlton Downtown pet-friendly?

No, pets are not allowed at this property.

How much is parking at Carlton Downtown?

Valet parking is free at this property.

What time is check-in at Carlton Downtown?

Check-in start time: 2:00 PM; check-in end time: anytime. A 50% fee applies for early check-in (subject to availability).

What time is check-out at Carlton Downtown?

Checkout is at noon. Late check-out is available for a 50% fee (subject to availability).

Does Carlton Downtown provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of AED 200 per person applies.

Where is Carlton Downtown located?

This family-friendly Dubai hotel is located near the airport, within 1 mi (2 km) of Boulevard at Emirates Towers, Dubai Mall and Burj Khalifa. Dubai Aquarium & Underwater Zoo and City Walk are also within 1 mile (2 km). Financial Centre Station is only a 3-minute walk and Emirates Towers Station is 13 minutes.

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Reviews

Carlton Downtown Reviews

8.4

Very good

8.6

Cleanliness

9.0

Location

8.4

Staff & service

8.2

Eco-friendliness

8.4

Property conditions & facilities
Rating 10 - Excellent. 505 out of 1000 reviews
Rating 8 - Good. 299 out of 1000 reviews
Rating 6 - Okay. 93 out of 1000 reviews
Rating 4 - Poor. 51 out of 1000 reviews
Rating 2 - Terrible. 52 out of 1000 reviews

Reviews

10/10 Excellent

Ab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay.
Stayed 1 night in Jul 2022

6/10 Okay

junhong

Liked: Room comfort
Location is good but, may need to be renovated.
Stayed 4 nights in Feb 2025

10/10 Excellent

Serdrick

Liked: Cleanliness, property conditions & facilities
Nice and convenient
Stayed 1 night in Dec 2024

4/10 Poor

FNU

Liked: Staff & service
Disliked: Property conditions & facilities
Room is not that great. Location is.
Stayed 4 nights in Feb 2025

10/10 Excellent

Altagracia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good Hotel. Convenient to go any place ,
Stayed 6 nights in May 2024

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best Option un Dubai

Great Hotel Great Location
Stayed 3 nights in Feb 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay with great service! Thank you
Stayed 4 nights in Jul 2023

6/10 Okay

cesar

Liked: Cleanliness, staff & service
Ok lets start with the good , the hotel is located close to everything, about 30 mms walk from Burj Khalifa , 4 mms walk to a train station, and a bunch of restaurants and convenience stores near by , the bad , is a little outdated, we stay 5 days and we didn’t get our room cleaned,
Stayed 4 nights in Mar 2025

10/10 Excellent

King

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pravesh made my stay memorable.

Amazing service, very professional front desk staffs especially Pravesh who upgraded us to a city view.
Stayed 1 night in Jul 2022

10/10 Excellent

ali caglar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

Good enough for what you pay for ,and a very convenient location for metro access to World Trade Center.Besides,breakfast is appreciated.
Stayed 5 nights in Oct 2023

10/10 Excellent

Adil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Receptionist was awesome.
Stayed 1 night in Jan 2024

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great downtown hotel for visiting the sights

A great hotel ideally located downtown ideal fir visiting many sights such as Burj Khalifa. Fountains, the frame, museum of the future etc. it was much better than we’d expected and our suite was very spacious and comfortable. I particularly loved the big bathroom with rain shower and huge soaker tub. I would certainly recommend this hotel to anyone wanting to visit the area
Stayed 2 nights in Nov 2023

10/10 Excellent

GUANGYAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Apr 2023

10/10 Excellent

Tyrone A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dope property right in the heart of Downtown Dubai…
Stayed 3 nights in Feb 2023

2/10 Terrible

Jerry

Disliked: Staff & service, amenities, property conditions & facilities
Disappointed in food in morning. Too expensive. Never revived a final receipt. Won’t stay again.

6/10 Okay

WALID RASHID

Disliked: Staff & service, amenities, property conditions & facilities
its poor hotel its on average
Stayed 4 nights in Feb 2024

2/10 Terrible

Saurabh

Disliked: Cleanliness, amenities, property conditions & facilities
Not sure we are coming back to this property ever again.
Stayed 9 nights in May 2024

10/10 Excellent

Jaír

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confortable
Stayed 2 nights in Sep 2022

10/10 Excellent

Rubina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was good but i didnt got good room
Stayed 3 nights in Apr 2024

4/10 Poor

SERDAR

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible experience

Dirty, terrible smelling
Stayed 4 nights in Apr 2024

8/10 Good

sasho

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the upgrade was better vew but I didnt have a beeter vew
Stayed 5 nights in Sep 2022

2/10 Terrible

Pankaj

Disliked: Staff & service, property conditions & facilities, room comfort
To whom it may concern, I wish to make a complaint about the room I received whilst staying at the Carlton Downtown, Dubai 23-27 February 2025. Upon arrival, I asked reception for a room with a view of the Burj Khalika and was told I could have one. When I went into the room, there was no view. I asked reception again and was assured that I would be moved the following day. The same thing happened every day and I was never moved, despite promises that I would be. I was eventually offered the possibility of one night in a room with a view but it was too late by then. I am really unhappy about this and it spoiled my stay. Thank you
Stayed 4 nights in Feb 2025

4/10 Poor

Hemal

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Inspire of having kitchenette they refused to provide cutlery and plates . Service was delayed .
Stayed 3 nights in Oct 2023

2/10 Terrible

Michael

Disliked: Staff & service, property conditions & facilities
Prepaid for two king non-smoking rooms. Received 1 king smoking, 1 twin (half the size of a king) non-smoking. Room had engine noise emanating from next door. Staff didn’t listen well - had to repeat myself constantly (not because of language barrier).
Stayed 2 nights in Sep 2022

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities

Mediocre at best

We were upgraded to a bigger suite but overall very outdated and dark. Bathrooms really old fashioned and grubby in places. We had to ask for an iron and a hairdryer to be brought. One of the electrical sockets was crackling when we tried it and another didn’t work at all. The kitchen was bare apart from a kettle, 2 mugs and 2 teaspoons for 3 people. No point in having a kitchen if it’s empty! Added to all of this, the security chain came away from the wall when we tried it. Location is great but needs a complete overhaul.
Stayed 3 nights in Jan 2024