Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers

Reviews of Media Rotana

5 out of 5
Media Rotana
Hessa Street, Barsha Heights, P.O. Box 503030, Dubai

Reviews

8.8

Excellent

Rating 10 - Excellent. 520 out of 1000 reviews" "
Rating 8 - Good. 330 out of 1000 reviews" "
Rating 6 - Okay. 102 out of 1000 reviews" "
Rating 4 - Poor. 30 out of 1000 reviews" "
Rating 2 - Terrible. 18 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Sherif on 25 Mar 2024
Dear Albert,Thank you for sharing your feedback with us! We're delighted to hear that you had a wonderful stay at Media Rotana Dubai.Ensuring our guests have an exceptional experience is our top priority, and we're thrilled that we succeeded in making your stay enjoyable.If there's anything else we can assist you with or if you have any special requests for your next visit, please don't hesitate to let us know. We can't wait to welcome you back for another fantastic stay!Kind regards,Sherif MadkourGeneral Manager

10/10 Excellent

Melicia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay! The staff was very responsive to request and to assist me when needed.
Stayed 2 nights in Feb 2024
Response from Sherif on 4 Mar 2024
Dear Melicia,Thank you for sharing your positive feedback with us! We're delighted to hear that you enjoyed your stay and that our staff was responsive and helpful in meeting your requests.Providing excellent service and ensuring our guests' needs are met is our top priority, and we're pleased to know that you experienced this during your stay. If there's anything specific you'd like to share about your visit or any suggestions you have for improvement, please feel free to let us know.We appreciate your choice to stay with us and look forward to welcoming you back for another enjoyable stay in the future.Kind regards,Sherif MadkourGeneral Manager

10/10 Excellent

Ghassan

Stayed 6 nights in Feb 2024
Response from Sherif on 25 Mar 2024
Dear Ghassan,Thank you for sharing your feedback with us! We're delighted to hear that you had a wonderful stay at Media Rotana Dubai.Ensuring our guests have an exceptional experience is our top priority, and we're thrilled that we succeeded in making your stay enjoyable.If there's anything else we can assist you with or if you have any special requests for your next visit, please don't hesitate to let us know. We can't wait to welcome you back for another fantastic stay!Kind regards,Sherif MadkourGeneral Manager

6/10 Okay

Sulaiman, Kuwait

Disliked: Property conditions & facilities
Property looks old , in bathroom silicone added everywhere for fixing broken accessory , shower broken.
Stayed 6 nights in Feb 2024
Response from Sherif Madkour on 26 Feb 2024
Dear Sulaiman,Thank you for taking the time to share your feedback about your recent stay at our property. We appreciate your honest input, and we apologize for the inconveniences you encountered.We are genuinely sorry to hear about the issues with the appearance of the property and the maintenance concerns you highlighted, including the silicone in the bathroom and a broken shower. Your comments are taken seriously, and we assure you that we will address these matters promptly to ensure improvements are made.Your feedback is valuable to us, and we are committed to providing a comfortable and enjoyable stay for our guests. If there are specific details you would like to share or if there's anything we can do to make amends, please feel free to reach out to us directly.We appreciate your patronage, and we hope to have the opportunity to regain your trust with an improved experience in the future.Kind regards,Sherif MadkourGeneral Manager

10/10 Excellent

Rony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everythings in media rotana is great
Stayed 18 nights in Feb 2024
Response from Sherif on 21 Feb 2024
Dear Rony,Thank you so much for taking the time to share your positive feedback about your experience at Media Rotana! We are thrilled to hear that everything met your expectations, and we appreciate your kind words.Our team takes great pride in providing excellent service, and it's truly rewarding to know that we were able to make your stay enjoyable. If there are any specific highlights or aspects of your visit that you would like to mention, please feel free to share more details.We hope to have the pleasure of welcoming you back to Media Rotana in the future. If there's anything more we can do to enhance your next stay, please don't hesitate to let us know.Thank you for choosing Media Rotana, and we look forward to serving you again!Kind regards,Sherif Madkour

10/10 Excellent

Taher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel & Services would recommend everyone to go there
Stayed 15 nights in Feb 2024
Response from Sherif Madkour on 21 Feb 2024
Dear Taher,Thank you so much for your wonderful review and recommendation! We are delighted to hear that you had an excellent stay experience at Media Rotana Dubai and that our services met your expectations.Your kind words mean a lot to us, and we appreciate your support in recommending our hotel to others. We strive to provide the highest level of service and create memorable stays for our guests, and it's truly rewarding to know that we succeeded during your visit.We look forward to the opportunity to welcome you back to Media Rotana Dubai in the future.Kind regards,Sherif MadkourGeneral Manager

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for an event at the hotel so it was easiest option. Nice rooms, nice staff and decent hotel
Stayed 1 night in Feb 2024
Response from Sherif on 19 Feb 2024
Dear Amy,Thank you for taking the time to share your feedback following your recent stay with us. We appreciate your comments and are pleased to hear that you found our hotel to be a convenient and enjoyable option during the recent event you attended.It's great to know that you found the rooms to be nice, and our staff to be accommodating. Your satisfaction is important to us, and we strive to provide a positive experience for all our guests.If there are any specific aspects of your stay that you particularly enjoyed or if there's anything we can do to make your future visits even more enjoyable, please feel free to let us know.We appreciate your choosing our hotel for your event, and we hope to have the pleasure of welcoming you back in the future.Kind regards,Sherif MadkourGeneral Manager

8/10 Good

sacha, worcester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, clean and great service
Stayed 19 nights in Jan 2024
Response from Sherif on 1 Feb 2024
Dear Sacha,Thank you for taking the time to share your positive feedback about your experience at Media Rotana Dubai. We're delighted to hear that you found our hotel convenient, clean, and experienced great service.Ensuring the comfort and satisfaction of our guests is our top priority, and it's encouraging to know that we met your expectations.We appreciate your kind words and look forward to welcoming you back to Media Rotana for another exceptional stay.Kind regards,Sherif MadkourGeneral Manager

8/10 Good

Nadir

Travelled with group
Liked: Cleanliness, staff & service
I was surprised that the hotel wasn’t a bit nicer due to how much it costs. There are many cheaper hotels in Dubai that have more comfortable beds, nicer bathrooms, better television programming, and a newer appearance than this one.
Stayed 2 nights in Jan 2024
Response from Sherif Madkour on 23 Jan 2024
Dear Nadir,Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations, and we appreciate your honesty.We are truly sorry to hear that you found aspects of your stay, such as the bed comfort, bathroom, television programming, and overall appearance, fell short of what you expected. Please know that guest feedback is invaluable to us, and we take your comments seriously as we continuously strive to improve and enhance our services.We would like to assure you that your concerns will be shared with our management team for a thorough review. Guest satisfaction is of utmost importance to us, and we are committed to taking the necessary steps to address the areas where we can make improvements.We understand the importance of comfort and quality during your stay, and we regret that we did not meet your expectations in these regards. We appreciate your choosing Media Rotana Dubai, and we hope for an opportunity to better serve you in the future.Kind regards,Sherif MadkourGeneral Manager

6/10 Okay

Oluwakemi

Liked: Staff & service
For a 5 star hotel, I expected more, somethings are outdated.
Stayed 5 nights in Jan 2024
Response from Sherif on 17 Jan 2024
Dear Oluwakemi,Thank you for sharing your feedback with us. We appreciate your honest comments, and we regret that we fell short of meeting your expectations during your stay.Your input is invaluable, and we take it seriously. We apologize for any areas where you found things to be outdated. We continuously strive to enhance our facilities and services, and your feedback will assist us in identifying areas for improvement.Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with an improved experience on your next visit.Kind regards,Sherif MadkourGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Haven't been to this hotel since 2015, but I am happy I did so this trip. I like the location in Dubai for access reasons. It is renovated and has great amenities.
Stayed 3 nights in Nov 2023
Response from Sherif Madkour on 5 Dec 2023
Dear Valued Guest,Thank you for choosing to stay with us during your recent trip to Dubai, and we truly appreciate your returning to Media Rotana Dubai after several years. We're delighted to hear that you enjoyed your stay and found the location convenient for access reasons.Your positive comments about the recent renovations and great amenities are wonderful to hear, and we're glad you noticed the efforts we've put into enhancing our guest experience.We hope to have the pleasure of welcoming you back in the future, and if there's anything specific you'd like to share or any preferences you have for your next visit, please feel free to let us know.We appreciate your kind words.

6/10 Okay

Jessica

Stayed 3 nights in Nov 2023
Response from Sherif Madkour on 5 Dec 2023
Dear Jessica,Thank you for sharing your feedback on Hotels.com.It is truly a pleasure to read how fantastic your visit was at Media Rotana. Thank you for all your kind comments and I look forward to welcoming you again in the future.Best regards,Sherif MadkourGeneral Manager

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel experience in Dubai. Couldn't have asked for a better night.
Stayed 1 night in Nov 2023
Response from Sherif Madkour on 27 Nov 2023
Dear Robert,Thank you for taking the time to share your positive feedback about our hotel. We are delighted to hear that your stay exceeded your expectations, and we couldn't be happier that you had a great night with us.If there are specific aspects of your stay that stood out or if there's anything else you'd like to share, please feel free to let us know. We appreciate your choice to stay with us and hope to have the pleasure of welcoming you back for another memorable experience in the future.

6/10 Okay

Rojy

Stayed 2 nights in Nov 2023
Response from Sherif on 11 Jan 2024
Dear Rojy,Thank you for sharing your feedback on Expedia.It is truly a pleasure to read how fantastic your visit was at Media Rotana. Thank you for all your kind comments and I look forward to welcoming you again in the future.Best regards,Sherif MadkourGeneral Manager

10/10 Excellent

Yusuke

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 1 night in Nov 2023
Response from Sherif Madkour on 20 Nov 2023
Dear Yusuke,Thank you for sharing your feedback with us! We're delighted to hear that your stay was very good. Our team is committed to ensuring our guests have a positive experience, and we're pleased to know that we met your expectations.If there are any specific aspects of your stay that you particularly enjoyed or if there's anything we can do to make future visits even better, please feel free to let us know.We appreciate your choosing us and look forward to the pleasure of welcoming you back for another great stay at Media Rotana Dubai.

10/10 Excellent

AntHONY PRICE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fourth time and will be back soon
Great staff and value for money
Stayed 7 nights in Nov 2023
Response from Sherif Madkour on 20 Nov 2023
Dear Anthony Price,Thank you for being a returning guest and for sharing your positive experience with us! We're thrilled to hear that this was your fourth time at Media Rotana and that you plan to return soon. Your loyalty is truly appreciated.It's wonderful to know that you found our staff to be great, and that you value the experience as money well spent. If there's anything specific you enjoy about your stays or any suggestions for improvement, please feel free to let us know.We look forward to welcoming you back for another fantastic stay at Media Rotana Dubai.

10/10 Excellent

Ghaleb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Sherif Madkour on 20 Nov 2023
Dear Ghaleb,Thank you for sharing your feedback with us! We're delighted to hear that your stay was wonderful and that you rated it 10/10. It's our goal to provide exceptional experiences for our guests, and we're pleased to know that we met your expectations.If there's anything specific you particularly enjoyed about your stay or if there's anything we can do to make future visits even better, please feel free to let us know.We appreciate your positive rating and look forward to the pleasure of welcoming you back for another wonderful stay.

2/10 Terrible

Fatema

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was below standard as 5 stars hotel
Stayed 6 nights in Oct 2023
Response from Sherif on 30 Oct 2023
Dear Fatema,Thank you for taking the time to provide your feedback on your recent stay with us at Media Rotana Dubai. I am genuinely sorry to hear that your experience did not meet your expectations for a 5-star hotel. Your feedback is important to us, and we take it very seriously.We strive to provide the highest level of service and quality to our guests, and it's clear that we fell short on this occasion. I assure you that we will thoroughly review your comments to identify areas where improvements are needed. Your input will be invaluable in helping us enhance our standards and deliver the quality that our guests deserve.I apologize for any inconvenience or disappointment you experienced during your stay. We genuinely appreciate your comments, and we hope that you might consider giving us another opportunity to provide you with a more satisfactory experience in the future.Thank you for choosing our hotel, and we will do our best to learn from your feedback and make necessary improvements.

10/10 Excellent

Ibrahim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sherif Madkour on 27 Oct 2023
Dear Ibrahim,Thank you for your feedback and ratings. I was very pleased to know that on the overall you enjoyed your stay with us. We are constantly striving to achieve the highest standards of service so it is always very rewarding for my team and I to know that we have met your expectations. We thank you once again for your time, and I do hope to have the pleasure of welcoming you back to our hotel some time in the near future. Kind regards, Sherif Madkour General Manager

10/10 Excellent

Mansour, Los Angeles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hospitality of the front desk is fabulous
Stayed 1 night in Oct 2023
Response from Sherif on 27 Oct 2023
Dear Mansour,Thank you for your kind words regarding the hospitality of our front desk team. We are thrilled to hear that you had a fabulous experience during your stay.Our front desk staff takes great pride in providing a warm and welcoming experience for our guests, and your feedback is a testament to their hard work and dedication. We greatly appreciate your recognition of their efforts in ensuring your stay was enjoyable.We look forward to the pleasure of hosting you again in the future and providing you with the same level of exceptional service that you deserve. Kind regards,Sherif MadkourGeneral Manager

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As always, great
As always, the Media Rotana comes up trumps! Everything was great, from the check-in to check-out, room and bed was comfortable, restaurants were great, the bar is always great.
Stayed 4 nights in Oct 2023
Response from Sherif on 27 Oct 2023
Dear Alan,Thank you for choosing Media Rotana Dubai once again, and for taking the time to share your positive feedback with us. We are absolutely delighted to hear that you had yet another enjoyable and satisfying stay with us.Your compliments about our check-in and check-out process, comfortable rooms, and cozy beds are truly appreciated. It's wonderful to know that you also enjoyed our restaurants and bar – we take great pride in offering a diverse and exceptional dining experience.Your loyalty and kind words mean a lot to us, and they serve as a testament to the hard work and dedication of our team. We look forward to continuing to meet and exceed your expectations during your future visits. Please don't hesitate to let us know if there's anything specific you'd like to experience on your next stay.Kind regards,Sherif MadkourGeneral Manager

10/10 Excellent

Lina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked location and safd pleSant staff and convinient
Stayed 4 nights in Oct 2023
Response from Sherif on 27 Oct 2023
Dear Lina,We greatly appreciate your feedback and are delighted to hear that you enjoyed our hotel's location and found our team to be pleasant and accommodating. Creating a positive and convenient experience for our guests is a top priority for us, and your comments reaffirm our commitment to this goal.Our central location is designed to make your stay as convenient as possible, allowing easy access to the attractions and amenities in the area. We take pride in providing friendly and attentive service to make your stay memorable.Your kind words are a great source of motivation for our team, and we look forward to the opportunity of hosting you again in the future.Kind regards,Sherif MadkourGeneral Manager

6/10 Okay

Shaun

Business traveller
Stayed 2 nights in Oct 2023
Response from Sherif on 17 Oct 2023
Dear Shaun,Thank you very much for your recent stay at Media Rotana Dubai and for the ratings given in our services and facilities we have in our hotel.We appreciate your feedback, and we hope to welcoming you back in the near future.Kind regards,Sherif MadkourGeneral Manager

10/10 Excellent

KULDEEP SINGH

Business traveller
Liked: Amenities
The property had all the amenities that I required. The staff were very nice and extremely helpful. Will be staying again.
Stayed 6 nights in Oct 2023
Response from Sherif Madkour on 13 Oct 2023
Dear Kuldeep Singh,Thank you for taking the time to share your positive stay experience at Media Rotana Dubai. We are delighted to hear that you found all the amenities you needed and that our staff was accommodating and helpful throughout your stay.We look forward to welcoming you back for another enjoyable stay in the future.Kind regards,Sherif MadkourGeneral Manager

10/10 Excellent

Michael

Stayed 7 nights in Oct 2023
Response from Sherif on 30 Oct 2023
Dear Michael,Thank you for your feedback and ratings.I was very pleased to know that on the overall you enjoyed your stay with us. We are constantly striving to achieve the highest standards of service so it is always very rewarding for my team and I to know that we have met your expectations. We thank you once again for your time, and I do hope to have the pleasure of welcoming you back to our hotel some time in the near future. Kind regards, Sherif Madkour General Manager

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Underrated
Stayed here a few times, excellent staff, rooms and facilities
Stayed 2 nights in Sep 2023
Response from Sherif Madkour on 27 Sept 2023
Dear James,Thank you for your continued patronage and your kind words about our hotel, Media Rotana Dubai. We truly appreciate your loyalty and are glad to hear that you consistently find our staff, rooms, and facilities excellent. We strive to provide the best possible experience for our guests, and your feedback reaffirms that our efforts are making a difference.If there are any specific aspects of your stay that you believe deserve special mention or if there's anything we can do to further enhance your experience, please feel free to let us know. We look forward to welcoming you back for another exceptional stay. Safe travels!Kind regards,Sherif MadkourGeneral Manager

10/10 Excellent

mikael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
See above
Stayed 3 nights in Sep 2023
Response from Sherif on 25 Sept 2023
Dear Mikael,Thank you for sharing your feedback! We're delighted to hear that you had a wonderful overall stay. If there's anything specific you'd like to highlight or if there are any areas you think we can improve upon, please feel free to let us know. We appreciate your input and look forward to welcoming you back for another fantastic experience in the future. Safe travels!Kind regards,Sherif MadkourGeneral Manager

10/10 Excellent

KULDEEP SINGH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly staff that are very helpful. The food at any of the restaurants within the hotel serve good quality food. A very clean hotel with good facilities.
Stayed 7 nights in Sep 2023
Response from Sherif on 22 Sept 2023
Dear Mr. Kuldeep Singh,Thank you for taking the time to share your positive experience at Media Rotana Hotel.We are thrilled to hear that you found our team to be nice, friendly, and helpful. Providing exceptional service and creating a welcoming environment is a top priority for us, and we're pleased to know we achieved that during your stay. It's also great to hear that you enjoyed the high-quality food served at our various restaurants. We take pride in offering a diverse and delicious dining experience to our guests.Maintaining a clean environment and providing excellent facilities is essential for us, and we appreciate your recognition of our efforts.We look forward to welcoming you back for another enjoyable stay.Kind regards,Sherif MadkourGeneral Manager

8/10 Good

La Keisha R

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were accommodating .
Stayed 4 nights in Sep 2023
Response from Sherif on 18 Sept 2023
Dear La Keisha R,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a wonderful stay and that you found our team accommodating. Providing excellent service and ensuring our guests have a positive experience is our top priority. Your kind words motivate us to continue delivering exceptional service.We look forward to welcoming you back for another fantastic stay in Media Rotana Dubai.Kind regards,Sherif MadkourGeneral Manager

8/10 Good

William

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the amenities the hotel had to offer. Just wish the rooms had full size refrigerators to store items during stay.
Stayed 2 nights in Jul 2023
Response from Sherif on 13 Sept 2023
Dear William, Thank you for your feedback! We're delighted to hear that you enjoyed the amenities at our hotel. Your suggestion about full-size refrigerators is valuable, and we'll certainly take it into consideration for future improvements. We hope to welcome you back soon and provide an even more comfortable stay.Kind regards,Sherif MadkourGeneral Manager

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I really appreciated the whole team from the drop off at the parking lot, checking in at the reception and all the way to the room services. In particular i want to appreciate Dishan the house keeping department, he really made sure the room is exemplary clean, we are comfortable and he was polite and kind enough to explain to us a few stuff within the hotel ,we enquired about. However i disliked the services at the sauna area the lady at the reception never explained nothing she was just on a cell phone yet an orientation there is paramount to avoid accidents or emergencies.it took the intervention of one of guys in red to explain what to do and how to go about it. all and above i feel home away from home.was here for a week but extended an extra 7 days.i was never tempted to check for other hotels around us for a change. I am a happy client did the first visit was impressed and now this my third stay here. Thank you soo much
Stayed 5 nights in Sep 2023
Response from Sherif on 8 Sept 2023
Dear Rachel,Thank you for your detailed feedback on Expedia, and for choosing to stay at Media Rotana Dubai! We're thrilled to hear that you've had a positive overall experience with our team and that Dishan's exceptional housekeeping service made your stay comfortable and enjoyable. Your kind words mean a lot to us, and we'll be sure to acknowledge Dishan for his outstanding service.We apologize for the inconvenience you experienced at the sauna and we appreciate your feedback on this matter. We'll certainly address it to ensure that our guests receive proper orientation and assistance in that area.We're delighted to have you as a returning guest and are honored to be your home away from home. Your loyalty is truly appreciated, and we look forward to providing you with many more exceptional stays in the future. Thank you for your trust and support!Kind regards,Sherif MadkourGeneral Manager

8/10 Good

Michel

Stayed 4 nights in Aug 2023
Response from Sherif on 18 Aug 2023
Dear Michel,Thank you for sharing your feedback on Hotels.com.I truly appreciate your feedback and I am happy to read that our colleagues, products and services have exceeded your expectations.We look forward to welcoming you back. Best regards,Sherif MadkourGeneral Manager

8/10 Good

MHD Amar, Beirut

Liked: Cleanliness, staff & service
they have a smile in room but over all is ok
Stayed 3 nights in Aug 2023
Response from Sherif on 14 Aug 2023
Dear MHD Amar,Thank you for sharing your feedback on Expedia.It is truly a pleasure to read how fantastic your visit was at Media Rotana. Thank you for all your kind comments and I look forward to welcoming you again in the future.Best regards,Sherif MadkourGeneral Manager

2/10 Terrible

Osman

Stayed 2 nights in Aug 2023
Response from Sherif on 14 Aug 2023
Dear Osman,Thank you for taking the time to share your experiences with us during your recent stay. Please accept my sincere apologies for the areas in which we fell short and your dissatisfaction with regards to our services and facilities. Rest assured that we will further review your comments and investigate it for corrective actions.I do hope that we have the opportunity to make amends and show our true hospitality on your next visit to Dubai.Kind regards,Sherif MadkourGeneral Manager

10/10 Excellent

Abdulrahman

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Sherif Madkour on 8 Aug 2023
Dear Abdulrahman,Thank you for sharing your feedback on Hotel.com.It is truly a pleasure to read how fantastic your visit was at Media Rotana. Thank you for all your kind comments and I look forward to welcoming you again in the future.Best regards,

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dubai - well located
This is always a good place to stay - the hotel is comfortable and well located for Media, Internet and Knowledge cities.
Stayed 1 night in Aug 2023
Response from Sherif Madkour on 8 Aug 2023
Dear Alan, Thank you for sharing your feedback on Hotels.com.I truly appreciate your feedback and I am happy to read that our colleagues, products and services have exceeded your expectations.We look forward to welcoming you back. Best regards,

10/10 Excellent

Raed, Santa Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay and good staff
Stayed 1 night in Jul 2023
Response from Sherif Madkour on 24 Jul 2023
Dear Raed,Thank you for your positive review on Expedia.It gives me much pleasure to read your comments. I must say, I am very proud to have such a team like ours as we work together in creating amazing experiences and everlasting memories for our guests.I am certain that the whole team looks forward to having the opportunity to welcome you back here at Media Rotana.Best regards,Sherif MadkourGeneral Manager

6/10 Okay

aizat

Stayed 14 nights in Jun 2023
Response from Sherif Madkour General Manager on 8 Aug 2023
Dear Aizat,Thank you for sharing your feedback on Expedia.It is truly a pleasure to read how fantastic your visit was at Media Rotana. Thank you for all your kind comments and I look forward to welcoming you again in the future.Best regards,

10/10 Excellent

Aniseh

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel room and great staff
Stayed 7 nights in May 2023
Response from Sherif on 12 Jun 2023
Dear Aniseh,Thank you for your positive review on Expedia.It gives me much pleasure to read your comments. I must say, I am very proud to have such a team like ours as we work together in creating amazing experiences and everlasting memories for our guests.I am certain that the whole team looks forward to having the opportunity to welcome you back here at Media Rotana.Best regards,Sherif MadkourGeneral Manager

10/10 Excellent

Ena

Stayed 7 nights in May 2023

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
just perfect
Stayed 9 nights in May 2023
Response from Sherif on 29 May 2023
Dear Robert,Thank you for sharing your feedback on Expedia/Orbitz.I truly appreciate your feedback and I am happy to read that our colleagues, products and services have exceeded your expectations.We look forward to welcoming you back. Best regards,Sherif MadkourGeneral Manager

8/10 Good

Ahmed, JEDDAH

Liked: Cleanliness, staff & service, property conditions & facilities
It great
Stayed 3 nights in May 2023
Response from Sherif on 29 May 2023
Dear Ahmed,Thank you for sharing your feedback on Expedia.It is truly a pleasure to read how fantastic your visit was at Media Rotana. Thank you for all your kind comments and I look forward to welcoming you again in the future.Best regards,Sherif MadkourGeneral Manager

10/10 Excellent

Sayyed

Liked: Cleanliness, staff & service, property conditions & facilities
Over all it was great
Stayed 4 nights in May 2023
Response from Sherif on 26 May 2023
Dear Sayyed, Thank you for sharing your feedback on Expedia.I truly appreciate your feedback and I am happy to read that our colleagues, products and services have exceeded your expectations.We look forward to welcoming you back. Best regards,Sherif MadkourGeneral Manager

10/10 Excellent

Burnett

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property
Stayed 2 nights in May 2023
Response from Sherif on 15 May 2023
Dear Burnett,Thank you for sharing your feedback on Expedia.It is truly a pleasure to read how fantastic your visit was at Media Rotana. Thank you for all your kind comments and I look forward to welcoming you again in the future.Best regards,Sherif MadkourGeneral Manager

10/10 Excellent

AYHAM, Amman

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to a changing in my flights, I reached the hotel quiet early with very long flight hours! Explained that to the receptionist and she really understood that and managed to complete my check in process and handled the room key in no time..
Response from Sherif on 8 May 2023
Dear AYHAM,Thank you for your positive review on Expedia.It gives me much pleasure to read your comments. I must say, I am very proud to have such a team like ours as we work together in creating amazing experiences and everlasting memories for our guests.I am certain that the whole team looks forward to having the opportunity to welcome you back here at Media Rotana.Best regards,Sherif MadkourGeneral Manager

10/10 Excellent

Araz

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff, nice atmosphere and delicious food.
Stayed 5 nights in Apr 2023
Response from Sherif on 27 Apr 2023
Dear Araz,Thank you for your positive review on Expedia.It gives me much pleasure to read your comments. I must say, I am very proud to have such a team like ours as we work together in creating amazing experiences and everlasting memories for our guests.I am certain that the whole team looks forward to having the opportunity to welcome you back here at Media Rotana.Best regards,Sherif MadkourGeneral Manager

6/10 Okay

SEYED GHASEM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2023
Response from Sherif on 27 Apr 2023
Dear Seyed Ghasem,Thank you for your recent stay at Media Rotana and we hope that there will be another opportunity to be of service to you again in the near future.Kind regards,Sherif MadkourGeneral Manager

10/10 Excellent

Lee L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2023
Response from Sherif on 27 Apr 2023
Dear Lee L,Thank you very much for your recent stay at Media Rotana Dubai, and we hope to welcome you back in the near future.Kind regards,Sherif MadkourGeneral Manager

10/10 Excellent

Oksana

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic atmosphere, tasty food, comfortable rooms
Stayed 1 night in Mar 2023
Response from Sherif on 30 Mar 2023
Dear Oksana,Thank you for sharing your feedback on Expedia.It is extremely rewarding to read about your experience and pleased to know that you had comfortable stay in our hotel. Your kind words will be shared with our colleagues to inspire them to continue to provide an exceptional service to our guests.Thank you once again for your feedback and we look forward to welcoming you in a not too distant future.Best regards,Sherif MadkourGeneral Manager

10/10 Excellent

Gregory

Stayed 4 nights in Mar 2023
Response from Sherif on 27 Apr 2023
Dear Gregory,Thank you very much for your recent stay at Media Rotana, and we hope to welcome you back in the near future.Kind regards,Sherif MadkourGeneral Manager