Property entrance

Reviews of Pullman Dresden Newa

Pullman Dresden Newa
Prager Straße 2c, Dresden, SN

Reviews

8.6

Excellent

Rating 10 - Excellent. 453 out of 1002 reviews" "
Rating 8 - Good. 423 out of 1002 reviews" "
Rating 6 - Okay. 93 out of 1002 reviews" "
Rating 4 - Poor. 24 out of 1002 reviews" "
Rating 2 - Terrible. 9 out of 1002 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Kim, Nanaimo

Liked: Cleanliness, amenities, property conditions & facilities
Overall this is a great place to stay. Check in was a bit difficult but mainly my fault. I was very tired, was asked for my passport which the clerk took, she noted information from it, gave it back and I put it away. Then she had me fill out the registration and ordered me to write my passport number and date of birth. I suggested she already had this and was informed that there are rules in Germany and that is how we do it. I'm Canadian and those would be fighting words at home but I understand I am in a different country. Other than that the hotel is great with a good sauna open 16:00 to 22:00 and the breakfast buffet is superb! There could be in room coffee however as having to get dressed before having coffee is tough for an old guy like me
Stayed 3 nights in Mar 2024

10/10 Excellent

Alpin

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Adrian Anger on 11 Mar 2024
Vielen Dank für die sehr positive Bewertung Ihres Aufenthalts. Wir freuen uns, dass es Ihnen so gut gefallen hat.

10/10 Excellent

Osamu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can keep away from unnecessary house keeping for environmental protection reason. If you can donate the cost of house keeping, it would be better.
Stayed 3 nights in Dec 2023
Response from i.A. Jana Bellmann | Guest Relation Coordinator on 28 Mar 2024
How pleasant that we were able to satisfy you in all respects and thank you very much for your good review. I am glad that you liked our "Make a green choice" program. We have actively decided to offer the drinks voucher or Accor bonus points as a thank you, so that more guests use our program as an incentive and thus contribute to protecting the environment. As a hotel, we also make donations independently of this program, for example just last week to the Lacrima Foundation for bereavement counseling for children & adolescents.Please feel free to drop by again on your next visit to Dresden - if you have any questions or requests, our team will be happy to help you at any time and sends our best regards,

10/10 Excellent

Richard

Stayed 4 nights in Oct 2023
Response from VF on 17 Oct 2023
Guten Tag, vielen Dank für Ihre fantastische Bewertung. Es freut mich zu sehen, dass Sie zu 100 % zufrieden waren. Ich hoffe, Sie bald wieder bei uns begrüßen zu dürfen. Falls Sie noch etwas auf dem Herzen haben sollten, so zögern Sie nicht Kontakt aufzunehmen. Freundliche Grüße – Vivien Fenz, Social Media & Guest Relation Coordinator

8/10 Good

Mekhribon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from VF on 17 Oct 2023
Guten Tag, vielen Dank für Ihre Bewertung. Es freut mich zu sehen, dass Sie zufrieden waren. Ich hoffe, Sie bald wieder bei uns begrüßen zu dürfen. Falls Sie noch etwas auf dem Herzen haben sollten, so zögern Sie nicht Kontakt aufzunehmen. Freundliche Grüße – Vivien Fenz, Social Media & Guest Relation Coordinator

6/10 Okay

Julia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location, with lots of vegetarian-friendly restaurants within 50m—guests should go to any of them rather than the hotel restaurant. Room design sacrificed function to make the room seem bigger than it was—a giant mirror where the tv should be, and a glass box for a shower stall. The tiny room with the toilet, the open sink area, and the shower all had bright lights on a single switch. Room was an ok size, so seemed pointlessly difficult.
Response from VF on 23 Aug 2023
Good evening, thank you for your review. It is a pity that you did not give us any more specific reasons why our restaurant did not convince you, we would have liked to discuss your feedback with our team. The architectural solution of the sanitary area was deliberately chosen to make the rooms appear larger and more transparent, as you have correctly recognised. I can assure you that our room sizes correspond to the German 4-star standard. Nevertheless, your feelings are also understandable to me. Perhaps our double-sized Junior Suite with a separate TV, bathroom area, shower and bathtub is something for your next visit to Dresden? Kind regards – Vivien Fenz, Social Media & Guest Relation Coordinator

2/10 Terrible

Ekaterina

Business traveller
Disliked: Property conditions & facilities
Old small creepy room, huge disappointment
Stayed 3 nights in May 2023
Response from Anne-Sophie Becker on 27 Jun 2023
Thank you for taking the time to rate our hotel. We are sorry that your room was not to your liking. Perhaps you will give us the opportunity to show you that we can do better when you stay with us again. If you have something on your mind, please feel free to contact us again directly with your feedback. We are looking forward to it. Best regards.

8/10 Good

kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the heart of Dresden and a 3 minute walk to the train station.
Stayed 3 nights in May 2023
Response from Anne-Sophie Becker on 31 May 2023
Thank you very much indeed for your kind review. It reflects our attitude to provide an outstanding service to our highly valued customers. We look forward to welcoming you again during your next trip to Dresden.

10/10 Excellent

Ireneusz

Liked: Room comfort
Stayed 2 nights in Apr 2023
Response from Anne-Sophie Becker on 31 May 2023
Herzlichen Dank für Ihre sehr gute Bewertung – schön, dass Sie Ihren Aufenthalt bei uns rundum genießen konnten. Wir freuen uns schon auf Ihren nächsten Besuch! Beste Grüße aus Dresden.

10/10 Excellent

CORINNA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place and prime location. Would recommend staying here!
Response from Anne-Sophie Becker on 17 Jan 2023
Thank you very much indeed for your kind review. It reflects our attitude to provide an outstanding service to our highly valued customers. We look forward to welcoming you again during your next trip to Dresden.

10/10 Excellent

garry

Stayed 4 nights in Dec 2022
Response from Anne-Sophie Becker on 2 Jan 2023
Thank you very much indeed for your kind review. It reflects our attitude to provide an outstanding service to our highly valued customers. We look forward to welcoming you again during your next trip to Dresden.

10/10 Excellent

roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had stayed there before, so if we went back...it means that we liked it.
Stayed 3 nights in Oct 2022

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a classy place. It has a restaurant in the hotel which is nice. The entrance, elevators, halls, etc are well taken care of, I felt safe and comfortable.
Stayed 1 night in Oct 2022
Response from Adrian Anger on 13 Oct 2022
Thank you for your nice review. We appreciate your feedback.

6/10 Okay

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rather nice hotel with open plan reception and bar area, easy access to train and shopping and only 15 minutes to the old town and river. Rooms was clean and had nice table and chairs with window views, a safe and wardrobe room. Alas the 'classic' room was just too small for two people with a suitcase each. there is nowhere to open it up, so it required use of the bed or coffee table. I'm also not a fan of the glass walled shower and bathroom, because even with a curtain it meant rescued privacy of sound and light, especially disturbing if one of you uses the facilities in the night and thus wakes up the other.
Stayed 2 nights in Sep 2022
Response from Adrian Anger on 13 Oct 2022
Thank you for your review. We are happy that you enjoyed your stay. We take your feedback as an incentive to improve our service even further.

8/10 Good

ALAN

Liked: Staff & service, property conditions & facilities
I liked what I liked
Stayed 3 nights in Sep 2022
Response from Adrian Anger on 28 Sept 2022
Thank you for your feedback.

8/10 Good

CHUSIK

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to city and station. Clear.
Stayed 5 nights in Aug 2022
Response from Adrian Anger on 16 Sept 2022
Thank you for your review.

8/10 Good

Fred

Disliked: Amenities
Not my type of hotel.
Stayed 1 night in Jul 2022
Response from Adrian Anger on 16 Sept 2022
Thank you for your feedback.

8/10 Good

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Adrian Anger on 14 Jun 2022
Vielen Dank für Ihre gute Bewertung. Schön, dass es Ihnen gefallen hat.

2/10 Terrible

goncalves

Stayed 1 night in Apr 2022
Response from Adrian Anger on 14 Jun 2022
Vielen Dank für Ihre Bewertung. Gern hätten wir die genauen Hintergründe für Ihre Kritik erfahren, Melden Sie sich gern noch mal direkt bei uns, damit wir etwas verbessern können.

10/10 Excellent

Mehdi

Stayed 3 nights in Nov 2021
Response from Fr. Rutke on 11 Jan 2022
Guten Tag, vielen dank für Ihre sehr gute Bewertung. Empfehlen Sie uns doch gerne weiter, wir würden uns freuen Sie bald wieder bei uns begrüßen zu dürfen. Ihr Pullman Hotel Dresden Newa

10/10 Excellent

Oscar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central location
Stayed 1 night in Oct 2021
Response from Fr. Rutke on 11 Jan 2022
Hello, thank you very much for your very good rating. Please recommend us. Kind regards

10/10 Excellent

Fung Ming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice stay
A new, modern design hotel. There are so much shops and restaurants nearby. Close to the train station. Room is clean and tidy. Breakfast is very good. I get a room at high level with excellent city view. Overall, my stay is very nice.
View from my room
Stayed 3 nights in Sep 2021
Response from Fr. Rutke on 7 Jan 2022
Hello, We would like to kindly thank you for submitting your impressions of your stay in our hotel. We would feel honoured if you could recommend us. We look forward to welcoming you as our guest next time you are in Dresden. Best regards

10/10 Excellent

Kelsey

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dog friendly, only 10€ a night extra for my dog. Our view was great. The staff was super nice and spoke good English. My phone charger stopped working the second day and they had phone charging boxes which was convenient since it was Sunday so no stores were open to buy a new cord.
Stayed 2 nights in Sep 2021
Response from Fr. Rutke on 7 Jan 2022
Hello, We would like to kindly thank you for submitting your impressions of your stay in our hotel. We would feel honoured if you could recommend us. We look forward to welcoming you as our guest next time you are in Dresden. Best regards

10/10 Excellent

Charlene

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very well located, close to train station, old town, and malls. Very good breakfast with many choices ! Definitely recommend !
Stayed 1 night in Sep 2021
Response from Fr. Rutke on 7 Jan 2022
Hello, We would like to kindly thank you for submitting your impressions of your stay in our hotel. We look forward to welcoming you as our guest next time you are in Dresden. Best regards

6/10 Okay

Verified traveller

The location is good, near the train station and shopping malls and many restaurants and a short leisure walk to major attractions. But this Pullman is not the Pullman I experienced before in other places. It was outdated. One of the quilt is so worn-out that there were holes there.
Stayed 1 night in Jul 2021
Response from Adrian Anger on 13 Oct 2022
Thank you for your review. We appreciate your feedback.

10/10 Excellent

Gabriele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
schöner und lohnenswerter Trip nach Dresden!
Es war insgesamt ein sehr schöner Aufenthalt! Was mir nicht ganz so gefallen hat war, dass es nur eine sehr kleine Speisekarte gegeben hat, ich denke aber das war Corona geschuldet.
Stayed 4 nights in Sep 2020
Response from Fr. Rutke on 11 Jan 2022
Guten Tag, vielen dank für Ihre sehr gute Bewertung. Empfehlen Sie uns doch gerne weiter, wir würden uns freuen Sie bald wieder bei uns begrüßen zu dürfen. Ihr Pullman Hotel Dresden Newa

10/10 Excellent

Alois

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Fr. Rutke on 11 Jan 2022
Guten Tag, vielen dank für Ihre sehr gute Bewertung. Empfehlen Sie uns doch gerne weiter, wir würden uns freuen Sie bald wieder bei uns begrüßen zu dürfen. Ihr Pullman Hotel Dresden Newa

6/10 Okay

Florian

Disliked: Cleanliness
Stayed 10 nights in Aug 2020
Response from Fr. Rutke on 11 Jan 2022
Guten Tag, vielen Dank, dass Sie sich die Zeit für eine Bewertung genommen haben. Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2020
Response from Fr. Rutke on 11 Jan 2022
Guten Tag, vielen dank für Ihre sehr gute Bewertung. Empfehlen Sie uns doch gerne weiter, wir würden uns freuen Sie bald wieder bei uns begrüßen zu dürfen. Ihr Pullman Hotel Dresden Newa

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good and the hotel had a nice view. Parking is a bit far.
Stayed 2 nights in Jul 2020
Response from Fr. Rutke on 11 Jan 2022
Hello, thank you for your good rating. Please recommend us. Kind regards

8/10 Good

Bendy Boy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay.
Good location, good amenities and convenient.
Stayed 1 night in Jul 2020
Response from Fr. Rutke on 7 Jan 2022
Hello, We would feel honoured if you could recommend us. We look forward to welcoming you as our guest next time you are in Dresden. Best regards

8/10 Good

claudio, Bremen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
conveniently located, friendly personel, convenient price
Stayed 3 nights in Jul 2020
Response from Fr. Rutke on 7 Jan 2022
Hello, We would feel honoured if you could recommend us. We look forward to welcoming you as our guest next time you are in Dresden. Best regards

4/10 Poor

Abdiel

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
A Half-Decent Hotel.
The hotel needs work. The fridge did not work in a consistent manner and the air conditioning was absolutely pitiful. You really need to do do something about that.
Stayed 3 nights in Jun 2020
Response from Adrian Anger on 13 Oct 2022
Thank you for your review. We appreciate your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good, convenient to go everywhere. lovely hotel .
Stayed 1 night in Mar 2020
Response from Isabel Himmelreich on 8 Mar 2020
We would like to kindly thank you for submitting your positive impressions of your stay in our hotel. We would feel honored if you could recommend us. We look forward to welcoming you as our guest next time you are in Dresden. Best regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pullman Dresden Newa is very close to the main railway station and the city centre.
Stayed 4 nights in Dec 2019
Response from Isabel Himmelreich on 14 Feb 2020
We would like to kindly thank you for submitting your overall positive impressions of your stay in our hotel. We would feel honored if you could recommend us. We look forward to welcoming you as our guest next time you are in Dresden. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good location and nice room, but check ur charges
Good location, room is good and clean. However, reception service level is just ok due to language barrier. And a bit delay at checkout due to double charged of breakfast and we have to wait for the refunds. It will be great if the hotel/reception staff can explain/show the payment invoice before charge.
Stayed 1 night in Jan 2020
Response from Isabel Himmelreich on 20 Feb 2020
We would like to kindly thank you for submitting your impressions of your stay in our hotel. We are glad that you liked our location of the hotel, the room and our cleanliness. However, we are grateful for your opinion because it helps us to improve our work. We would feel honored if you could recommend us. We look forward to welcoming you as our guest next time you are in Dresden. Best regards

6/10 Okay

Adel

Travelled with group
Liked: Cleanliness, staff & service
Nothing to wow about. We chose it only because of its location. A very basic room.
Stayed 1 night in Dec 2019
Response from Isael Himmelreich on 14 Feb 2020
We would like to kindly thank you for submitting your impressions of your stay in our hotel. We would feel honored if you could recommend us. We look forward to welcoming you as our guest next time you are in Dresden. Best regards

8/10 Good

Verified traveller

Stayed 4 nights in Dec 2019
Response from Isabel Himmelreich on 10 Jan 2020
Guten Tag, wir freuen uns, dass Sie sich die Zeit für eine Bewertung Ihres Aufenthaltes genommen haben und dass es Ihnen in unserem Hotel so gut gefallen hat. Und danke für die sehr gute Bewertung.

8/10 Good

Irmgard

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Dec 2019
Response from Isabel Himmelreich on 10 Jan 2020
Guten Tag, wir freuen uns, dass Sie sich die Zeit für eine Bewertung Ihres Aufenthaltes genommen haben und dass es Ihnen in unserem Hotel so gut gefallen hat. Und danke für die sehr gute Bewertung.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Isabel Himmelreich on 10 Jan 2020
Über Ihre sehr gute Bewertung freuen wir uns – vielen Dank. Schön, dass es Ihnen bei uns so gut gefallen hat.

8/10 Good

Ngaire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location - Close to Main Rail Station
Good located hotel and very close to the main rail station around a 5min walk. Rooms were clean and had a view with floor to ceiling windows. The room had a glass shower which may not suit everyone.The hotel was in a great position to see the sites of the old city of Dresden within a 10-15 minute walk.The room was not ready when we arrived but we were able to store our bags and the staff were always helpful. Check in and check out was quick and easy. I would definitely recommend this hotel.
Stayed 2 nights in Oct 2019
Response from Isabel Himmelreich on 20 Feb 2020
We would like to kindly thank you for submitting your impressions of your stay in our hotel. We were glad that you liked the location of our hotel, our cleanliness and our staff. We would feel honored if you could recommend us. Even though you may not liked our rooms we look forward to welcoming you as our guest next time you are in Dresden. Best regards

8/10 Good

JSant, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and perfectly situated...walking distance from the main train station.
Stayed 1 night in Oct 2019
Response from Isabel Himmelreich on 8 Jan 2020
We would like to kindly thank you for submitting your positive impressions of your stay in our hotel. We would feel honored if you could recommend us. We look forward to welcoming you as our guest next time you are in Dresden.

8/10 Good

D

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Isabel Himmelreich on 10 Jan 2020
Über Ihre sehr gute Bewertung freuen wir uns – vielen Dank. Schön, dass es Ihnen bei uns so gut gefallen hat.

8/10 Good

Monica

Liked: Staff & service
Good location but ...
The location was fantastic for us - close to the train station, easy walking distance to all the tourist attractions in Dresden and the immediate vicinity had great shopping and facilities. The reception staff were very helpful and check in and check out was very easy. The room was comfortable. The flip side was the amenities in the hotel, there was only 1 piece of fitness equipment that worked properly, the relaxation room was not as tidy and clean as I expected, the Rubbish in our room wasn’t collected and I think it would have been nice to know that the bathroom had a curtain as opposed to a wall which was challenging in terms of light
Stayed 2 nights in Sep 2019
Response from Isabel Himmelreich on 14 Feb 2020
We would like to kindly thank you for submitting your impressions of your stay in our hotel.We are glad to hear that you liked our staff, the rooms and how well our hotel is located. The Fitness room, the relaxation room and the detergents are provided from external companies. But we will pass your review on to our partners. We would feel honored if you could recommend us. We look forward to welcoming you as our guest next time you are in Dresden. Best regards

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel is in a great location. Steps from the Hauptbahnhof and near lots of restaurants and shopping. There is one big problem. There is NO air con. The temp outside was 20 and it must have been 35 in my room. If it was a heatwave, it would have been intolerable.
Stayed 1 night in Sep 2019
Response from Isabel Himmelreich on 14 Feb 2020
We would like to kindly thank you for submitting your impressions of your stay in our hotel. We are glad that you liked how our hotel is located. Despite that we were sorry about air condition. The repair needed longer than we thought. And we know how unpleasant an overnight stay can be in a warm room. We would feel honored if you could recommend us. We look forward to welcoming you as our guest next time you are in Dresden. Best regards

10/10 Excellent

R J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Good Choice!
Big, modern hotel within easy walking distance of Dresden main railway station. Hosts large tour groups!
Stayed 4 nights in Aug 2019
Response from Isabel Himmelreich on 8 Jan 2020
We would like to kindly thank you for submitting your overall positive impressions of your stay in our hotel. We would feel honored if you could recommend us. We look forward to welcoming you as our guest next time you are in Dresden. Best regards – Isabel Himmelreich | Pullman Dresden Newa

8/10 Good

Sarit

Liked: Cleanliness, staff & service
Good hotel
Got separated beds and when called the reception had no answer few times so give up.
Stayed 1 night in Aug 2019
Response from Isabel Himmelreich on 20 Feb 2020
Hello. We would like to kindly thank you for submitting your impressions of your stay in our hotel. We were sorry that our staff could not helped you in this situation. But your review helps us to improve our work. We would feel honored if you could recommend us. We look forward to welcoming you as our guest next time you are in Dresden. Best regards

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was perfect but for lack of forced exhaust ventilation
Stayed 3 nights in Aug 2019
Response from Isabel Himmelreich on 14 Feb 2020
We would like to kindly thank you for submitting your positive impressions of your stay in our hotel. We would feel honored if you could recommend us. We look forward to welcoming you as our guest next time you are in Dresden. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect possition for transport, shopping and only 15mins walk to the old town
Stayed 3 nights in Jul 2019
Response from Isabel Himmelreich on 8 Jan 2020
We would like to kindly thank you for submitting your positive impressions of your stay in our hotel. We would feel honored if you could recommend us. We look forward to welcoming you as our guest next time you are in Dresden. Best regards – Isabel Himmelreich | Pullman Dresden Newa

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and planned with travellers in mind. Clean room, great breakfast, super access to the train station and the tram system.
Stayed 3 nights in Jun 2019
Response from Isabel Himmelreich on 8 Jan 2020
We would like to kindly thank you for submitting your impressions of your stay in our hotel. It is very nice to hear that you liked our rooms, the breakfast and how our hotel is located. We would feel honored if you could recommend us. We look forward to welcoming you as our guest next time you are in Dresden. Best regards – Isabel Himmelreich | Pullman Dresden Newa