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"Great staff"

"I don’t have any bad review regarding the property but definitely I have bad feedback to their customer service. The management of this hotel was very unhelpful and inflexible regarding my reservation. I had booked a two-night stay for May 10–12; a month in advance, I requested to cancel without seeking a refund and simply asked that they issue a credit for a future trip. My reasons were more than sufficient: the global situation regarding the war is obvious, and U.S. government authorities are advising citizens against traveling due to jet fuel shortages affecting many countries. Consequently, I did not wish to take that risk. Initially, I booked a reservation with a full refund option; unfortunately, however, I got confused and failed to notice that the deadline to cancel was March 11th. I thought it was May 9th which I believed gave me plenty of time to cancel yet despite having paid a higher rate, they still refused to issue me a credit for a future trip. Be very careful when making reservations at this hotel, and don't let the same thing happen to you, so I ended up losing all my money."

"All was great and we even got an early check in However I was quite disappointed as the property was not responding to me when I was sending messages to them via hotels.com app requesting for early check in . Bfast was ok not great "

"All amenities excellent and staff superb."

"Great location, right in the old town!"

"The hotel was clean and very cozy. Staff were very helpful. Location is near St. James. Would definitely come back."

"Breakfast is excellent, immaculate everywhere, staff helpful and professional "

"Clean room, perfect for an overnighter as we make our way thru Mostar to Montenegro; the Pansion is literally just a few steps from Old Town and the famous Stari Most; very convenient walk to cafes, restaurants, the vibrant bazaars. The views from our room (which was next to the Neretva River) was unbelievable (see video attached). The young gentleman named Fedja ( the owner) was very welcoming. Our Google directions took us to the wrong address, but after a quick phone call, he met us and helped us navigate to the correct location. He’s such a warm, hospitable and amiable host; gave excellent restaurant recommendations and suggested some towns/stops worth seeing on our drive to Montenegro. "

"Very clean, nice staff."