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Reviews of Sheraton Phoenix Downtown

4 out of 5
Sheraton Phoenix Downtown
340 N 3rd Street, Phoenix, AZ

Reviews

8.8

Excellent

Rating 10 - Excellent. 630 out of 1000 reviews" "
Rating 8 - Good. 216 out of 1000 reviews" "
Rating 6 - Okay. 69 out of 1000 reviews" "
Rating 4 - Poor. 51 out of 1000 reviews" "
Rating 2 - Terrible. 34 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Bar was beautiful and walking distance to venue
Stayed 2 nights in Dec 2023

6/10 Okay

Jossie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Limited dining options had to go out and I dislike that I was been charged $5 for delivery or service fee to bring me a $25 burger without taste to the room. Seriously? After paying all that money for room and overnight parking lot. Next time I stay in airbnb.
Stayed 3 nights in Feb 2024
Response from Hotel Management on 27 Feb 2024
Dear Jossie,We appreciate your feedback and apologize for any inconvenience you experienced with the limited dining options and service fees. We understand your concerns, and we will review our policies to ensure a more transparent and satisfying experience for our guests. Your comments are important, and we hope to have the opportunity to provide you with a better dining and overall stay experience in the future.Hotel Management

10/10 Excellent

TERRIE

Great place to stay close to airport. Great service and restaurant as well.
Stayed 1 night in Feb 2024
Response from Hotel Management on 25 Feb 2024
Dear TERRIE,Thank you for choosing to stay with us and for sharing your positive feedback. We are delighted to read that you enjoyed your experience, from the convenient location near the airport to the great service and dining experience at our restaurant. Your satisfaction is our priority, and we look forward to welcoming you back on your next visit. Safe travels, and we can't wait to host you again.Hotel Management

10/10 Excellent

Catherine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodations! Excellent dinning and space to relax, work or hang!
Stayed 3 nights in Feb 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GENERAL MANAGER on 23 Jan 2024
Dear Mark, Thank you for your perfect rating of the Sheraton Phoenix Downtown. We look forward to being your hotel of choice every time you visit the area. Hotel Management

10/10 Excellent

Salvador, Chino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent, the room looks updated, clean, maintenance lady was great, great location and food and drinks also great 👍
Stayed 3 nights in Jan 2024

10/10 Excellent

Derek

Liked: Staff & service
Due to the inevitable airline operations problems, my flight was changed from 1:10 pm, to 4 pm, to 6:56 pm and now currently at 9:30 pm. By the time I reach Sheraton Phoenix, it will be past 1 am. My seminar starts at 8 am, but registration is before that. I am so tired, no guarantee that flight will not be moved again. Michelle J. was very kind in assisting me to cancel my hotel reservation. I appreciate her very much. She made my day better. God bless her. Sincerely, Florence M. Morgan Hill, CA
Stayed 1 night in Jan 2024
Response from Hotel Management on 10 Jan 2024
Dear Derek, Thank you for taking the time to write about your experience at the Sheraton Phoenix Downtown. We were thrilled to read your comments about the great service you received from our staff and how they exceeded your expectations. All of our associates are dedicated to going the extra mile in taking care of guests. Thank you for your kind compliments about Michelle. We truly are fortunate to have her as our team member and we will certainly share your kind compliments with her. We hope you will choose to stay with us every time your travels bring you to the area.Hotel Management

10/10 Excellent

Sara

Stayed 1 night in Dec 2023

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied
Our stay was very comfortable, customer service was over the top. We had a room that happened to be next door to a room that had a party going on. We could not sleep, the hotel staff were great at responding and making sure we were comfortable. They offered us a different room for the following night to avoid another loud party on our second night.
Stayed 2 nights in Dec 2023

10/10 Excellent

david

Travelled with family, Business traveller
Really updated and modern hotel. Staff were very friendly. Couldn’t have been better!
Stayed 3 nights in Dec 2023
Response from Hotel Management on 20 Dec 2023
Dear David, It was a pleasure to read your fantastic review about Sheraton Phoenix Downtown. We strive to provide every guest with well-maintained accommodations and outstanding hospitality, and your compliments serve as encouragement to all of us. We hope to be your hotel of choice every time you visit. Hotel Management

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Management on 20 Dec 2023
Dear David, Thank you for your review of your stay. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.Hotel Management

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Chester

Stayed 2 nights in Dec 2023

8/10 Good

Marcy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were disappointed that after the concert and we returned to the Hotel, there was no place to get anything to eat. The price of drinks (beer and Bloody Mary) were really ridiculous. Otherwise, the room was comfortable. Every associate we spoke to was friendly, professional and kind.
Stayed 1 night in Dec 2023

10/10 Excellent

raef

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
was a great stay for a concert!!
Stayed 1 night in Dec 2023
Response from Hotel Management on 11 Dec 2023
Dear Raef, Thank you for choosing Sheraton Phoenix Downtown while you were here for a concert. We appreciate your perfect rating, and we are thrilled to know you enjoyed your time with us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Hotel Management

10/10 Excellent

anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was very good-extra positive was the help that Nathan in valet assisted to get pedicab to transport me to Chase Field (I have walking issues). I could never get internet on my I-phone but could on laptop.
Stayed 1 night in Dec 2023

10/10 Excellent

Javier, Santa Ama

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Rebecca

Stayed 1 night in Dec 2023

10/10 Excellent

Steven

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Danville

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They consider the fact that they have a dry climate and offer free water to their clients (most hotels make you pay) and are very happy to answer any questions when you call down to the concierge (I called many times).
Stayed 4 nights in Nov 2023

10/10 Excellent

Janee

Stayed 1 night in Nov 2023
Response from Hotel Management on 1 Dec 2023
Dear Janee, Thank you for the perfect rating! We hope you enjoyed our convenient location and impeccable service. It was a pleasure having you at Sheraton Phoenix Downtown, and we look forward to welcoming you back for another outstanding visit.Hotel Management

4/10 Poor

spencer

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Streaming services were down. Not good
Stayed 1 night in Nov 2023
Response from Hotel Management on 30 Nov 2023
Dear Spencer, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We are sorry for the issues you had with the streaming services, and we are grateful for your patience. We will share your feedback appropriately to take care of this concern, as we always strive to provide a comfortable and seamless experience to our guests. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Hotel Management on 18 Nov 2023
Dear Dana, Thank you for rating your stay at Sheraton Phoenix Downtown. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Hotel Management

8/10 Good

John

Stayed 3 nights in Nov 2023

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Nov 2023

10/10 Excellent

Henry

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to Chase Field Clean quiet nice bar and restaurant
Stayed 2 nights in Oct 2023
Response from Hotel Management on 7 Nov 2023
Dear Lisa, It is a pleasure to read your fantastic review about Sheraton Phoenix Downtown. While we are proud to be located in the middle of all the dazzling downtown Phoenix's action, we are thrilled to be your choice for creating memories that will last a lifetime. Thank you for being our guest, and we look forward to hosting you again soon.Hotel Management

10/10 Excellent

Jeffrey

Stayed 1 night in Oct 2023

10/10 Excellent

Jeffrey, Los Angeles

Stayed 1 night in Oct 2023

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Management on 3 Nov 2023
Dear Doug, Thank you for choosing to stay with us and for sharing your experience. All of us here at Sheraton Phoenix Downtown strive to make your getaway experience one of a kind. Therefore, we are delighted that you thoroughly enjoyed our fully reimagined spaces and thoughtful amenities, which are intertwined to create an elevated experience. It was a pleasure having you as our guest, and we look forward to serving you again soon.Hotel Management

10/10 Excellent

Dr. Angela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Management on 22 Oct 2023
Dear Maggie, Thank you for being our guest and for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Sheraton Phoenix Downtown. We look forward to your return and wish you all the best with your future travels.Hotel Management

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Debbie

Stayed 1 night in Oct 2023
Response from Hotel Management on 28 Oct 2023
Dear Debbie, Thank you for being our guest. We are thrilled we met your expectations for a fantastic stay at Sheraton Phoenix Downtown. We look forward to having the pleasure of doing so again on your next visit to the area. Hotel Management

10/10 Excellent

James, Altoona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Sep 2023
Response from Hotel Management on 28 Sept 2023
Dear Todd, Thank you for being our guest at Sheraton Phoenix Downtown and for your generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you, and we look forward to welcoming you back soon. Safe travels.Hotel Management

6/10 Okay

Gregoria

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was very clean
Stayed 2 nights in Sep 2023
Response from Hotel Management on 26 Sept 2023
Dear Gregoria, Thank you for choosing us and for your candid feedback. While you appreciated our spotless accommodations, we regret not meeting all your expectations. We hope to have another opportunity to welcome you back again.Hotel Management

8/10 Good

Quenter

Liked: Cleanliness, staff & service, property conditions & facilities
Dining places were near, walkable. The property was good and clean.
Stayed 2 nights in Sep 2023

10/10 Excellent

anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Splurge and Stay!
There was a very large 4 day anime convention being held there during my 2 night stay. Hundreds and hundreds of teenaged kids with no supervision and young adults were everywhere. It took 5–10 minutes to get an elevator at times. The hotel handle the event very well and still provided great customer service. They were prepared and well staffed for the event. However, they were unable to honor my request for an early check-in, their valet was full my entire stay and they did not have any luggage carts available. To make up for this inconvenience, they upgraded my studio suite to a 1 bedroom/1.5 bathroom suite on the 28th floor, provided a $25 daily food credit and one free drink coupon. The room was huge with views of the city. Of course the room was very clean as expected from a Sheraton brand hotel. They also had a small room service menu available from 6am-11pm daily that was decently priced, likely because it came packed like a to-go order and not plated. They were out of a few menu items but let me tell you the burger and fires were sooooo delicious. The fries even made it to the room hot, crispy and well seasoned on 3 separate occasions. Winning! I would absolutely chose this hotel for another staycation in the future. The location of this hotel is prime, easy access to public transportation as well as being walkable with lots of restaurants, museums and nightlife available with in a 3 mile radius. Fun for both adults and kids!
Stayed 2 nights in Sep 2023

8/10 Good

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities
All of the employees I talked to were helpful and knowledgeable.
Stayed 1 night in Sep 2023

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, especially if you’re having a student at ASU downtown campus
Stayed 8 nights in Aug 2023
Response from Hotel Management on 20 Aug 2023
Dear Sheila, We are happy you chose Sheraton Phoenix Downtown for your recent visit to the area. It was our pleasure having you as our guest, and we look forward to you will revisit us the next time your travel brings you to our area. Hotel Management

8/10 Good

Ruth

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The front desk staff & the cleaning staff were all incredibly pleasant and fun to talk to and I had such a great experience with them. The cleaning staff were also kind enough to help me find jewelry I thought I had lost. The rooms were also incredibly clean and spacious and I appreciated the amenities and the views. The only slight concerns when looking at the pastries in the pastry counter, there were numerous flies flying around within the counter which really turned me off. Overall I enjoyed my stay and would stay here again, but would probably strongly recommend avoiding the pastries 😅
Stayed 2 nights in Aug 2023

10/10 Excellent

Bret

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Jamie

Stayed 1 night in Jul 2023
Response from Hotel Management on 15 Aug 2023
Dear Jamie, Thank you for your terrific rating of Sheraton Phoenix Downtown. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon.Hotel Management

10/10 Excellent

Rick

Stayed 1 night in Jul 2023
Response from Hotel Management on 17 Sept 2023
Dear Rick, We are happy you chose Sheraton Phoenix Downtown for your recent visit to the city. It was our pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Hotel Management

8/10 Good

Dana

Stayed 2 nights in Jul 2023