Downtown Palestine Hotels, Palestine

"I booked this room through Expedia.com. Upon arrival I was told there was no room available. I asked why and was told their computer system overbooked the hotel and since I booked through Expedia, there was nothing they could or would do. We had to go to another town to get a room. Later when I called and complained to Expedia a representative called the Super 8. When she returned to me she said she was told that the Super 8 had a water heater failure and it affected a section of the building. Sounds to me Super 8 is lying about something. What I want to know is whether Expedia will do anything about a booking through their website that leaves travelers stranded. "

"Pictures do not match the actual rooms of the hotel. Door knob to the bathroom fell off."

"Nice sized room with a king bed, a couch, a built in desk and 2 tvs. The room was clean and well kept. Toiletries could use an update. The staff was friendly and helpful. "

"It was terrible, How ever we did get refund ed,We do not recommend this hotel at all.Managment needs to work with Staff to get the rooms to par before there rented out.Poor cleanliness and maintain,also noice of the A/c"

"Loved the clean room and the excellent customer service from the front desk receptionist; the breakfast buffet was very good. We enjoyed our stay here at Comfort Suites very much!"

"It was clean and comfortable. Not very close to town but a great place and peaceful and quiet. "

"Staff was very nice. We had not hot water in the shower one morning, then that night, we had to let the shower run 10 minutes to get hot water. We never got updates on the problem. Clean facility."

"Who knows - plans changed and couldn’t make it - and was told “no refunds.” Lesson learned!"

"Everything was very neat, clean, good parking, good AC. Nice stay overall but mattress on the bed was a bit too firm for me. Didn’t sleep well, tossed & turned as my shoulders were hurting."