Wow, Julie, what a delightful review to read - it truly made our day! We are thrilled to hear that our hotel was perfect for you, and it's a pleasure to read that our room, facilities, and staff were all highlights of your stay. Thank you so much for supporting our product/service and awarding us a 5/5 rating. We are overjoyed to read that you're keen to stay with us again, and we can't wait to have you back soon so we can share another outstanding experience with you at Mercure in Bournemouth. Thank you for choosing us. Safe travels!Warm Regards,Guest Experience Team

Thank you for the 5-star review, Chris - it's much appreciated! It always feels great to be on the receiving end of such a wonderful rating, and we trust you had a pleasant and comfortable stay with us. It was a pleasure to host you, and we look forward to having you back many more times in the future. Thank you for making Mercure your hotel of choice in Bournemouth. We hope to see you again soon!Warm Regards,Guest Experience Team

Hi Ravi, We are sorry to hear that you did not experience the usual level of satisfaction that other guests have with their stays with us. At Mercure, we want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded, so it's regrettable that we did not achieve our goal in this case. While the property was fully refurbished just before COVID, we are constantly working on improving our hotel and guest room amenities. We would like to know in more detail about the shortcomings so we can take corrective measures for the betterment of the guest experience. We hope to have the opportunity to redeem ourselves with you as we are keen to share a more positive experience with you on a future visit. Have a safe trip, and thank you for staying with us on this journey!Warm Regards,Guest Experience Team

Thank you for the 10 out of 10 rating, Stuart! We appreciate you telling us that you were satisfied with our accommodations, and we hope everything was in order and you had a pleasant and comfortable stay with us. It was a pleasure to host you, and we look forward to welcoming you back when you return to Bournemouth. Thank you for choosing Mercure for your lodging needs on this trip. We wish you safe travels and hope to see you again soon!Warm Regards,Guest Experience Team

Dear Kelly, Thank you for choosing to stay at Mercure and taking the time to review us. Your comfort and satisfaction are of the utmost importance to us, and we truly value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. It is a pleasure to read that you liked the rooms and found our hotel beautiful and the staff friendly, and it's great to know that our convenient location was a highlight of your visit. We do apologise for our staff's lack of clarity on the spa bookings and menu for the restaurant. We generally receive numerous compliments for our knowledgeable and efficient staff, so it's somewhat disappointing to hear that we fell short in this instance. Your voice is crucial to us, and rest assured that this critical feedback will be used to facilitate better guest experiences with the necessary training intervention for our staff. Regarding parking, we are located in a highly desirable area in Bournemouth; thus, parking can be tricky. Nonetheless, we provide a limited number of car parking spaces on the hotel grounds for the convenience of our guests. Unfortunately, due to limited parking in this area, almost all hotels charge a parking fee. That said, we constantly work to ensure that our parking fee is priced in line with other hotels in our area. Also, there is free parking between 5:00pm and 9:00am on the roads around the hotel. Despite this, it's great to know that you had a 5-star experience at our hotel, and we look forward to serving you again when you return to Bournemouth. Have a safe trip, and see you again soon!Warm Regards,Guest Experience Team

Dear Helena, We are always pleased to receive feedback from our guests in relation to their stays at Mercure, and we are delighted with your rating and comments - thank you very much. From the renovated and beautifully decorated, spacious room to the great facilities, breakfast, and friendly staff, we are so glad you loved every aspect of what we offer. On behalf of the entire team, we express our heartfelt gratitude for your kind words and support and thank you for recommending our hotel to prospective guests. It was a pleasure to host you, and we look forward to having you back soon for another pleasant and memorable experience. Enjoy your travels & Happy New Year Warm Regards,Guest Experience Team

Dear Christopher, Thank you for choosing to stay at Mercure for your Christmas break. We are pleased to hear that you had an overall positive experience with us, and it's great to know that our staff, especially our front desk personnel, left a wonderful impression on you. Providing our guests with friendly, helpful service is always a top priority for us, so we're thrilled that our staff was able to uphold that standard. We'll be sure to share your compliments with our team. We are also delighted to read that you liked the hotel's modern communal areas, and we hope you had easy access to everything you needed. We do understand that we can improve our accommodations further for the satisfaction of our future guests, and your feedback is invaluable in this regard, as it allows us to identify areas for improvement and enhance the overall experience for our guests. We are happy to know that despite this, you found our accommodation very comfortable overall, and we look forward to serving you again when you return to Bournemouth. Have a safe trip & happy holidays!Warm Regards,Guest Experience Team

Dear Tiffany, We are always pleased to receive feedback from our guests in relation to their stays at Mercure, and we are delighted to receive a 10 out of 10 rating - thanks so much for the perfect score! We hope your stay was comfortable and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future. Have a safe trip, and thanks again for choosing us!Warm Regards,Guest Experience Team

Dear Samantha, Thank you for choosing to stay at Mercure and taking the time to leave us a review. We truly appreciate both. We hope your stay was pleasant and you had a comfortable night's rest at our hotel. While it appears from your rating that your overall experience was satisfactory, we really would have wanted you to love your time with us. Please do let us know if there is anything that we can do to make your next stay enjoyable for you. Your satisfaction is our top priority, and we are keen to exceed your expectations on a future visit. We look forward to hosting you again and hope to delight you with a superior experience during your next trip to the area. Safe travels!Warm Regards,Guest Experience Team

Many thanks for the 5-star review, Angela - it's greatly appreciated! Your complete satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. Our dedicated team at Mercure is committed to working hard to make every interaction with us pleasant and memorable. Thank you for choosing us. We look forward to welcoming you back soon and hope you experience the same level of satisfaction during your next visit. Have a safe trip & Happy New Year Warm Regards,Guest Experience Team

Dear Steven, Thank you for choosing to stay at Mercure and for taking the time to share your experience with us. Your comfort and satisfaction are of the utmost importance to us, and we truly value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad you found the room clean, and it's nice to know that you enjoyed the tea/coffee facilities and toiletries in your room. We are also pleased to hear that our staff left a positive impression on you. It is, however, regrettable to learn that we fell short of our commitment to provide you with the utmost comfort and complete satisfaction. We sincerely apologise for the issues you describe with the lock and soundproofing, and we regret the inconvenience caused. We take guest feedback very seriously, and we will review your comments in detail and put them to good use for the betterment of the guest experience. For future travels, please know that our front desk is available 24/7, and we encourage you to reach out if you encounter any noise disturbances during your stay. We are always here to promptly address such issues and ensure a more comfortable stay for everyone. As for parking, it is a significant concern in the city due to space constraints. Nevertheless, we provide convenient parking for our guests and try our best to accommodate all our guests for this facility. We would dearly love to have more parking available for our visitors, but unfortunately, space on the hotel grounds is very much at a premium. There is, however, free parking between 5:00 pm and 9:00 am on the roads around the hotel. Despite this, we appreciate you telling us that your overall experience was satisfactory, and we look forward to the opportunity to serve you again and hope to delight you with a superior experience during your next trip to the area. Safe travels!Warm Regards,Guest Experience Team

Dear Abbie, Thank you for choosing to stay at Mercure and taking the time to share your experience with us. It's great to hear that you liked our property and found it clean, and we hope that your stay was pleasant and that you had a comfortable night's rest at our hotel. While it sounds like your overall experience was satisfactory, we really would have wanted you to love your time with us. If there are specific aspects or areas where you feel we can improve to make your next visit more enjoyable, please don't hesitate to share them with us. Your insights are invaluable in helping us enhance our product/service. We look forward to the opportunity to welcome you back in the future and hope to delight you with a 5-star experience on your next visit. Until then, safe travels!Warm Regards,Guest Experience Team

Dear Atta, Thank you for staying at Mercure and leaving us a 5-star review. Your feedback is greatly appreciated. We are happy to hear that you had a good time with us, and we hope to see you again soon for another pleasant and enjoyable stay during your next trip to the area. Safe travels, and thanks again for choosing us!Warm Regards,Guest Experience Team

Melvin, thank you so much for the glowing review! This means a lot to us. We are so glad to hear that we achieved our goal of providing you with clean and comfortable accommodations, and we are thrilled to learn that our staff left a positive impression on you - we'll be sure to pass your compliment along to our team. We also hope you enjoyed our breakfast offering. If there are specific aspects or areas where you feel we can improve to make your next visit even more memorable, please don't hesitate to share them with us. Your insights are invaluable in helping us enhance our services. We look forward to the opportunity to welcome you back in the future and ensure that your next stay at Mercure is a 5-star experience. Until then, safe travels!Warm Regards,Guest Experience Team

Thank you so much for leaving us a 5 out of 5 rating, Michael! Your feedback is greatly appreciated. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future. Have a safe trip, and thanks again for choosing Mercure for your accommodation in Bournemouth.Warm Regards,Guest Experience Team

Many thanks for the 5-star review, Keith - it's much appreciated! We hope your stay was pleasant and you enjoyed your time at Mercure. Your satisfaction is what drives us, and we can't wait to welcome you back for another positive experience. Safe travels, and see you soon!Warm Regards,Guest Experience Team

Many thanks for the 5-star rating, Lauren - it's much appreciated! We hope your stay at Mercure was comfortable and you had easy access to everything you needed. Your satisfaction is our top priority, and we can't wait to welcome you back and exceed your expectations. Have a safe trip, and see you again very soon!Warm Regards,Guest Experience Team

Dear Rory, Thank you for your review. We strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations. We apologise for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Warm Regards,Guest Experience Team

Dear Dini, Thank you so much for the 5-star review! Your feedback is greatly appreciated. We are indeed lucky to be situated where we are - a short five-minute walk down to the seafront - and we are so glad to hear that you loved the hotel's proximity to the sea. We also appreciate you telling us that you found the room comfortable, and we hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back at Mercure many more times in the future. Safe travels!Warm Regards,Guest Experience Team

Dear Lee, It is noticeable that we have failed to meet your expectations on this visit, and we sincerely apologise for the poor experience. It's unfortunate that you and your colleague had such challenges with our service, and we are very sorry that our hospitality and attention to detail left something to be desired in this case - this is very unlike us. Guest satisfaction is important to us, and we will take all of your observations in relation to our property and attempt to make several improvements for the enjoyment of our future guests. We will also discuss your review with our front desk and remind our staff to follow up with guests' requests. Regarding housekeeping, please note that we have adopted a flexible housekeeping policy, with full deep cleanings prior to check-in and daily housekeeping services available upon request. To schedule, simply call the front desk. Additional amenities, such as linens and toiletries, are available upon request, too. Thank you for considering our accommodation for your stay in Bournemouth and taking the time to post your review. We appreciate both and hope you will give us another chance down the road, as we are eager to make this right!Warm Regards,Guest Experience Team

Thank you so much for the 10/10 rating, Thomas! At Mercure, we are committed to providing exceptional experiences to each of our guests, so your feedback is greatly appreciated. We hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future.Warm Regards,Guest Experience Team

Dear Paul, Thank you for choosing to stay at Mercure and rating your experience as positive. We are glad that you enjoyed our food preparation, and we hope your stay was relaxing and you had easy access to everything you needed. Your comment about the room is duly noted, and we are sorry that it fell short of your expectations. While we just completed a renovation not too long ago, we are continuously working on improving our hotel and guest room amenities; thus, we appreciate the opportunity to enhance future guest satisfaction. In the meantime, our team works very hard to make sure that everything is disinfected, clean, and functioning properly. We trust that the positives of your visit outweighed any downsides, and we look forward to having you back soon and hope to delight you with a superior experience during your next trip to the area.Warm Regards,Guest Experience Team

Dear Sevalingam, At the outset, we'd like to express our sincerest apologies for the poor experience during your recent visit. No matter how busy we are, we strive to take care of everyone in the same manner, and we are very sorry that you felt that we were too busy to acknowledge you. All of our guests, past and future, are of the utmost importance to us, so we deeply regret that you felt unappreciated - this was truly not our intention! Thank you for your feedback. Please rest assured that we value your opinions and patronage greatly and hope you will give us another chance down the road, as we are eager to make this right!Warm Regards,Guest Experience Team

Dear Robyn, Thank you for taking the time to post your review. We appreciate your kind words for our staff, and it's nice to know that you found the pool pleasant and the bedding and towels clean and comfortable. At Mercure, we strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations. We sincerely apologise for the disappointment you describe with the rooms and the jacuzzi water, and we are sorry for any failure in delivering on our commitment to provide you with a clean, comfortable, and pleasant place to stay. Your satisfaction is important to us, and we will take all of your observations in relation to our property and attempt to make several improvements for the enjoyment of our future guests. Our maintenance team has also been alerted to your comments so that they can take immediate action to address the odour issue you have highlighted with the jacuzzi water. Regarding any media error or concerns with Bluetooth connectivity, please know that our front desk is always available to resolve your issues right away, so kindly do not hesitate to notify them if there is ever something that needs to be addressed. Thank you for considering our accommodation for your stay in Bournemouth and for taking the time to share your feedback. We appreciate both and hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Warm Regards,Guest Experience Team

Dear John, Thank you for the positive rating. We appreciate it. We hope your stay at Mercure was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Warm Regards,Guest Experience Team

Dear Viranjan, Thank you for taking the time to share your recent experience at our hotel. We appreciate you telling us that our location suited you. At the outset, we sincerely apologise that you had so many issues during your stay. Our aim is to provide a clean, comfortable, and pleasant place to stay, and we are sorry that our hospitality and attention to detail left something to be desired in this case - this is very unlike us. Guest satisfaction is important to us, and we will take all of your observations in relation to our property and attempt to make several improvements for the enjoyment of our future guests. Regarding breakfast, we offer our guests a full buffet breakfast, which is a comprehensive selection of delicious food to suit every taste, including a full selection of locally sourced hot food, fresh fruit, croissants, cereals, fruit juices, teas and coffee. That said, we have noted your comment about the coffee, and we will endeavour to improve our coffee offering for future guests. Thank you for considering our accommodation for your stay in Bournemouth and taking the time to post your review. We know we can do better, and it would be an honour to have another chance to change your perception and restore your faith in our hotel and hospitality.Warm Regards,Guest Experience Team

Dear Jonathan, Thank you for taking the time to post your review. We appreciate your kind words for our staff. At Mercure, we strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations. We apologise for the disappointment you describe with the facility, and we are sorry for not achieving our goal of providing you with a top-notch stay. The property was fully refurbished just before COVID, but we are continuously working on improving our hotel and guest room amenities; thus, we appreciate the opportunity to enhance future guest satisfaction. It is disappointing if a guest leaves with less than first-rate experience - this is very unlike us. We hope you will give us another chance down the road so that we can delight you with our continuous improvement.Warm Regards,Guest Experience Team

Dear guest, Thank you for the positive rating. We appreciate it. We hope your stay at Mercure was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area.Warm Regards,Guest Experience Team

Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Carol, Thank you for the positive rating. We hope your stay was pleasant and you had easy access to everything you needed. We do apologise for the noise issue you describe with the air conditioning unit, and we regret any inconvenience caused. Our maintenance team has been alerted to your comment so that they can take immediate action to address the issue you have highlighted. Sorry to hear that our housekeeping did not clean all aspects of your room to our usual standard. While we do have a professional service steam clean and sanitise the entire hotel a few times a year, our team certainly does shampoo our carpets to maintain cleanliness on a regular basis, so it is strange that this happened. We have noted your concern, and we will speak to the room attendant who cleaned your room and remind the concerned personnel to report dirty carpets so they can be addressed before the room gets rented. For future travels, please know that our on-site team is always available to resolve your concerns right away, so kindly do not hesitate to notify us if there is ever something that needs to be addressed. We trust that the positives of your visit outweighed any downsides, and we look forward to an opportunity to welcome you back and hope to delight you with a superior experience during your next trip to the area.Warm Regards,Guest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Alison, It is great to receive feedback from you regarding your recent visit, and we are pleased to hear that you had a lovely time at Mercure. We are thrilled to read that your granddaughter loved the pool, and it's nice to know that our breakfast offering appealed to you. It was a pleasure to host you, and we look forward to having you back many more times in the future.Warm Regards,Guest Experience Team

Dear Terence, It is great to receive feedback from you regarding your recent stay at Mercure, and we are pleased to hear that you enjoyed your time with us. We are glad that you found the staff pleasant and the pool area clean and well-maintained, and we hope your stay was relaxing and you had a good night's sleep at our property. Your comment about the restaurant is duly noted. While our restaurant lunch and dinner menus feature an exciting array of tasty dishes to suit every palette, we appreciate your suggestion for improvement as it allows the opportunity to enhance future guest satisfaction. Please rest assured that we will keep your comment in mind when we next review our restaurant offerings. Sorry to hear that you did not have clarity on the bar menu. Kindly note that this information is available on our brand website under Concierge - The Bar. You can also reach out to our bar staff for any information pertaining to our bar services. We hope this information is helpful, and we look forward to welcoming you back when you return to Bournemouth.Warm Regards,Guest Experience Team

Dear Paul, Thank you for the positive rating. We hope your stay at Mercure was comfortable and you enjoyed the balcony. It was a pleasure to host you, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Warm Regards,Guest Experience Team

Dear Abbey, We are very disappointed to read your review of our hotel. It certainly does not sound as if you had the experience we strive to provide for our guests, and we sincerely apologise for any failure in delivering on our commitment to provide you with a clean, comfortable, and pleasant place to stay. At Mercure, we do not rent out any room that is not up to standards, so it is strange that this happened. We thank you for bringing this to our attention; it could have been appreciated even more if we were made aware of these issues during your stay, as we could have moved you to another room, if feasible, to make your stay as comfortable as possible. We will, however, look into this and conduct an investigation within our housekeeping and maintenance departments to correct any lapses in current cleaning and upkeep standards. We are sorry that you did not receive a response to your email. Our team usually is pretty good with this, but it looks like we dropped the ball here. Please rest assured that we have taken your feedback on board and alerted our team to your comments. We are saddened to read that you feel that you wouldn't stay with us again. We are sure that you will not have the same experience on another occasion, and we hope you will reconsider. We know we can do better, and it would be an honour to have a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Warm Regards,Guest Experience Team

Dear Jon, It is great to receive feedback from you regarding your recent stay at Mercure, and we are pleased to hear that you had a positive overall impression of our accommodations. We are glad that you liked our property, rooms and dining area, and it's nice to read that our location suited you. We also hope your stay was comfortable and you had easy access to everything you needed. Your comment about the spa is duly noted. While we just completed a renovation of our spa facilities not too long ago, we are continuously working on improving our hotel and its amenities; thus, we appreciate the opportunity to enhance future guest satisfaction. Despite this, we are happy to know that overall, you were satisfied with our accommodations and would revisit us, and we look forward to having you back soon for another pleasant stay during your next trip to the area.Warm Regards,Guest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear James, It is great to receive feedback from you regarding your recent visit, and we are pleased to hear that you had a great stay at Mercure during the Bournemouth Air Festival. We are glad that you found the room quiet and the front desk staff friendly and informative, and it's nice to read that our location suited you. We also hope your stay was relaxing and you had a good night's sleep at our property. Thank you for your review. It was a pleasure to host you, and we look forward to having you back many more times in the future.Warm Regards,Guest Experience Team

Dear guest, We are very sorry to learn about your recent experience at our hotel. We are committed to providing exceptional service to all of our guests, so we are disappointed that our hospitality and attention to detail left something to be desired in this case - this is very unlike us. Please rest assured that we will share your comments with not only the concerned check-in staff member, but our entire team as a reminder about the finer aspects of hospitality. At Mercure, we do not rent out any room that is not up to standards, so it is strange that this happened. We will certainly look into this and endeavour to put a mechanism in place to make sure we do not rent out such rooms in the future. Furthermore, we will have your comments additionally reviewed by our housekeeping team to ensure our standards of cleanliness are maintained at all times. As for public car parks, kindly note that free parking is available between 5:00pm and 9:00am in the roads around the hotel. Thank you for considering our accommodation for your stay in Bournemouth and taking the time to post your review. We appreciate both and hope you will give us another chance down the road, as we are eager to make this right!Warm Regards,Guest Experience Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Danielle, We are disappointed to learn that although you liked the hotel's swimming facilities, you did not have a wonderful experience during your recent visit. We sincerely apologise for the inconvenience caused due to the issues you experienced with parking, and we appreciate you making us aware of these issues as we hope to make continuous improvements based on what we learn from our guests. We take guest feedback very seriously, and we will review your comments in detail and put them to good use for the betterment of the guest experience. We are very sorry to hear that you experienced rudeness from our housekeepers, and we regret that our housekeeping missed the mark on this occasion. We will ensure that our housekeeping team is aware of your impression and see to it that we provide better customer service moving forward. Furthermore, we will see to it that our staff does a better job of preparing the rooms moving forward. Kindly note that you need to dial 620 from your room to contact the reception. We will, however, work on making this information clearer for our future guests. We are saddened to read that you feel you wouldn't stay with us again. We are sure that you will not have the same experience on another occasion, and we hope you will reconsider. We know we can do better, and it would be an honour to have a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Warm Regards,Guest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Stefano, Thank you for your review. We strive to deliver a great guest experience, but it appears from your rating that your time with us did not meet your expectations. We apologise for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality.Warm Regards,Guest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Odeta, Thank you for taking the time to share your recent experience at our hotel. We appreciate your continued patronage. Sorry to hear that although you loved the location and found the room spacious, your most recent stay did not live up to your previous experience. We deeply regret the issue you describe with soundproofing, and we apologise that the bathroom and our breakfast offering fell short of your expectations. Our full buffet breakfast features a comprehensive selection of delicious food to suit every taste, from fresh fruit, croissants and cereals to a full selection of locally sourced hot food for those who enjoy a full English breakfast. Fruit juices, teas and coffee are also available to complete a great start to your day. That said, your satisfaction is important to us, and we will take all of your observations in relation to our property and attempt to make several improvements for the enjoyment of our future guests. As for any pet-related noise issue, we could have moved you to another, more peaceful room, if available, had we been alerted to this issue during your stay. Thank you for considering our accommodation for your stay in Bournemouth and taking the time to post your review. We look forward to an opportunity to welcome you back and hope to delight you with a superior experience during your next trip to the area.Warm Regards,Guest Experience Team