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Reviews of Au Grand Hôtel de Sarlat

4 out of 5
Au Grand Hôtel de Sarlat
93 Avenue de Selves, Sarlat-la-Canéda, Dordogne

Reviews

7.8

Good

Rating 10 - Excellent. 22 out of 81 reviews" "
Rating 8 - Good. 35 out of 81 reviews" "
Rating 6 - Okay. 16 out of 81 reviews" "
Rating 4 - Poor. 6 out of 81 reviews" "
Rating 2 - Terrible. 2 out of 81 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
very nice! would go back!
Stayed 2 nights in Aug 2023

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Vera P

Stayed 1 night in Aug 2022

8/10 Good

Dr.Mark, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, amenities; staff are first-rate. Property condition is ok, just a bit time-worn.
Stayed 3 nights in Jun 2019
Response from RD on 14 Nov 2019
Dear sir, Thank you for your stay. We hope that we will see you again in our hotel, and particularly in new rooms because we started the room renovation. kind regards All the staff

8/10 Good

Tricia

Liked: Staff & service, property conditions & facilities
Need more cleaners
Excellent location. Over an hour delay for check in as room not cleaned. Seemed the same problem each day! The Manager was lovely and got us a drink for our inconvenience. Location was excellent and the pool area very nice
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bright, clean hotel close to town center
Spacious lobby and greetings of front desk impressed us at the beginning, followed by informative recommendations for our dinner in town with detailed map. Although swimming pool (which was one of the important reasons to choose this hotel) was closed for repair, I got good impression to such friendly and helpful staffs and clean and spacious room.

8/10 Good

Omar Ernesto, Argentina

Liked: Cleanliness, staff & service, property conditions & facilities
Decent 3-star hotel but not 4-star as it claims
I spent one night on this hotel on August 14. This is a nice hotel but it cannot qualify as a 4-star hotel, according to internationl standards. I would rather say it is a decent 3-star hotel... The room is tiny. Breakfast is fine; and the service is correct. The hotel is located in a nice area, walking distance to where the Saturday market takes place, which is a real must!!

8/10 Good

Lois, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restful spot.
Great stay...it was very hot so great to have a swim in the afternoon as a break from the heat. Shade readily available to rest under also.

4/10 Poor

David, New York

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
4 star hotel that should be a 3 star.
I don't know how this hotel rates as 4 stars. It is a 2 star hotel. We paid a low price, so it was ok, but as a couple we wanted a four star experience. We couldn't wait to leave the hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here on our way to the caves, it was a great spot.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and very quiet.
Staff were very friendly and anger to help us in our requests.

6/10 Okay

Tony B, Essex

Liked: Cleanliness, staff & service, room comfort
Great Location
We stayed here about 10 years ago and rated this Hotel highly but were a little disappointed this time. The room only had a shower [no bath] and a window straight onto the main road at ground level. The weather was very good but the pool cover was on the whole of our stay with just 1 portion of the cover open. The adjoining garden was a bit overgrown and not very inviting.The staff were very helpful though !

8/10 Good

Charles, Salt Lake City, UT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Four Star in Sarlat
The staff were extremely helpful and friendly. The location is fantastic. Since we were traveling as a family, I wish we could have had more people in one room, but that's what keeps the four star rating. I wish we could have stayed longer ...

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Close to town but far from the riff raff
The stay was very good. However there was some confusion with my booking and I wish the hotel would have contacted me directly when they realized this instead of just canceling my reservation without telling me. Thankfully they still had the same room available, but I would have appreciated a heads up. They had my phone number and email address when I made the booking so there was no reason for them not to contact me other than laziness. And on top of them, when I arrived and told me my reservation was canceled, they didn't even apologize for the inconvenience, instead made it seem like it was my fault! Other than the initial struggle, the hotel was really great; very comfortable and really very friendly. Breakfast was overpriced.

10/10 Excellent

Sandy, CT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved Hotel DeSelves
We were extremely pleased with this hotel. The staff was pleasant and helpful, the facilities were modern, and the pool was an unexpected pleasure. We loved Sarlat and Hotel de Selves! We recommend this hotel to anyone traveling to the Dordogne region of France. You won't be disappointed.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Bryan, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel just outside the town
Stayed here before, five or six years ago, and chose it again because it has parking outside or garage parking for 13eu a night. No restaurant, but that is not a problem as so many good place to eat in the town. Staff very friendly and always there to help. Would recommend to anyone as standard is absolutely excellent.

6/10 Okay

SS, Seattle

Liked: Cleanliness
Good service but not quite what I was expecting...
The hotel was well located and within easy walking distance to old town Sarlat. The parking was easy and free on the street for both days of our stay. The staff was very helpful and quite knowledgeable. However, the room we were given was down a dark main floor corridor and although large and spacious, felt like a cave. The free Wi-Fi was difficult to access and it was incredibly slow and/or didn't work at all. The access to the computer was convenient and much appreciated but it was also quite slow and didn't work well for us due to a bad or nonexistent connection. A large selection breakfast was offered each morning for hotel guest at 14 euro each.

8/10 Good

CTC, LA CA, USA

Liked: Staff & service, property conditions & facilities
Good, not great, hotel
Beautiful lobby area, with pool and jacuzzi, attached. Corridors and room were OK. Several blocks from town, but access was good.

10/10 Excellent

Roy, Honolulu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book superior room
Staff very helpful, clean, convenient, and quiet. Many restaurants nearby.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
overnight stay
Hello, i found the staff helpful and friendly,but the double room very small and the bathroom and shower small.Very little space.Would not have stayed any longer than one night .Maureen Pierce

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good with a pool
Staff were friendly, room comfortable, swimming pool and jacuzzi lovely, and just a short walk to the centre of Sarlat. A friendly chap on reception lent us umbrellas too. We didn't have breakfast- went to the patisserie instead.

6/10 Okay

Jeffrey

Liked: Cleanliness, property conditions & facilities
Not in city center, but did not see any that were
Sarlat is a charming city, but I think must who go there are touring the Dordogne. It was not too far to walk to city center, but it was not right out the door.The hotel was comfortable. The room was adequate in size. We would stay there again, but did not find its amenities justified a four star ratinig.

10/10 Excellent

Jennifer, Wisconsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant!
It is far from the train station but I walked it with my luggage and would do it again. The staff were very accommodating and arranged a rental car for me (picking me up at the hotel). I loved the pool (I was the ony one swimming) and the breakfast was wonderful Would definitely stay here again!

6/10 Okay

Herve, Irvine, CA, USA

Liked: Cleanliness, staff & service, property conditions & facilities
Good but bland hotel
The hotel is in a good location: Walking distance from the gorgeous medieval town center in a street with free parking. This is a clean and well maintained hotel. According to French standards, the room and bathroom were fairly large. The shower only had a curtain, which was fairly low key. Decor and style was quite bland. The continental breakfast was OK but not impressive. We didn't have the opportunity to test the pool. Overall, this is a good hotel for a one-night stay as we did, but it might be quite boring for an extended stay.

6/10 Okay

Jordan

Liked: Room comfort
Disliked: Cleanliness
Correct
Séjour pour le nouvel an. L'hôtel est correct. Un peu déçu par le ménage. Que les draps ne soient pas changés cela ne me dérange aucunement, seulement un coup d'aspirateur ne ferait pas de mal... L'accueil était très agréable. Dommage pour la piscine endommagée, nous avions choisi l'hôtel en partie pour cela. Un petit geste commercial n'aurait pas été de trop.
Stayed 2 nights in Dec 2023

8/10 Good

Etienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

chantal

Stayed 2 nights in Sep 2023

10/10 Excellent

Jackie

Liked: Cleanliness, property conditions & facilities, room comfort
NOUS AVONS PASSES DEUX NUITS DANS CET ETABLISSEMENT, ma femme et moi sommes ravis
Stayed 2 nights in Aug 2023

8/10 Good

Christine

Stayed 2 nights in Aug 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Je recommande
Une nuit de passage dans cette tres belle ville de Sarlat. Hôtel méritant ses étoiles, je recommande.
Stayed 1 night in Aug 2023

10/10 Excellent

Ludovic

Liked: Cleanliness, staff & service, property conditions & facilities
Environnement et personnel exceptionnel
Stayed 1 night in Aug 2023

8/10 Good

Yann

Stayed 2 nights in Nov 2022

8/10 Good

Virginie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Véronique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Joel

Stayed 5 nights in Jun 2022

10/10 Excellent

Stéphanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Fanny

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Nov 2021

8/10 Good

Jean-Yves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon accueil et service très agréable.
Séjour agréable. Avons profité du sauna, piscine chauffée très agréable et jacuzzi tard le soir. Petit déjeuner agréable. Service sérieux.
Stayed 1 night in Oct 2021

10/10 Excellent

sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Très bon w-end . Le personnel très bien La chambre très bien . Le massage au top ! La piscine à notre goût, trop chaude .
Stayed 1 night in Aug 2021

8/10 Good

Karine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bon sejours petit bémol nous n avons pas pu bénéficier du jacuzzi cause sanitaire dommage car a la base on avait réservé ce sejour un peu pour sa..
Stayed 1 night in Aug 2021

2/10 Terrible

Maya

Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

8/10 Good

SYLVIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021

10/10 Excellent

Raffeneau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
tres bon accueil... belle piscine
Stayed 2 nights in May 2021

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Situation pratique et belles prestations
Bel hotel bien rénové a qq pas du coeur de Sarlat. Et une jolie piscine semi couverte qui fait toute la différence et qui permet de se reposer entre 2 repas. Tres sympathique d'autant qu'a defaut de parking on peut laisser sa voiture dans la rue sans parcmetre !
Stayed 1 night in Aug 2020

10/10 Excellent

BEGAUD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
supet
..,
Stayed 1 night in Aug 2020
Response from LR on 11 Aug 2020
Nous vous remercions d'avoir choisi notre établissement pour votre séjour! En espérant de vous revoir parmi nous. Bonne continuation, L'équipe du Grand Hôtel de Sarlat

6/10 Okay

Johan

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Loin des étoiles affichées !
Séjour de 3 nuits, je reste sur ma faim. Un 4 étoile ? J aurais plutôt donner 2 étoile. Nettoyage des chambre moyen , ils prenne serviette suspendu et ne remettent pas d autre du coup 2 serviette pour 3. Peti dej a 16€ qui est excessif sauf si vous venez les premiers. Nous étant en week-end court nous prenions notre petit dej à 9h30 et avions moins de choix, il ne prévois pas un choix égale au premier et au dernier. Point positif l’emplacement à proximité du centre historique. Prix élever par rapport au service que l’on pouvais attendre
Stayed 3 nights in Jul 2020