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Reviews of Hyatt House San Juan

3.5 out of 5
Hyatt House San Juan
615 Ave Fernandez Juncos, Distrito de Convenciones, San Juan

Reviews

9.0

Wonderful

Rating 10 - Excellent. 654 out of 1008 reviews" "
Rating 8 - Good. 230 out of 1008 reviews" "
Rating 6 - Okay. 66 out of 1008 reviews" "
Rating 4 - Poor. 31 out of 1008 reviews" "
Rating 2 - Terrible. 27 out of 1008 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ronald E

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable property with friendly and helpful staff
Stayed 5 nights in Apr 2024

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We celebrated our 40th Anniversary. Our stay was so Pleasant. The Staff was friendly and helpful. The room was clean, comfortable and quiet. The breakfast buffet gave us a good start to each day. The shuttle was convenient going to T mobile district , the Beach and Old San Juan. We would stay there again. Book it.
Stayed 3 nights in Apr 2024

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi experiencia fue fenomenal. El hotel esta cerca de todo y tiene un shuttle que te lleva a varios lugares incluyendo la playa. El staff super helpful en todo momento y el desayuno delicioso!
Stayed 2 nights in Apr 2024

4/10 Poor

Norman

Disliked: Staff & service
Would not clean room, ask several times. They finally said they only clean every three days.
Stayed 3 nights in Apr 2024

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Feb 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Adolfo G Hyatt House SJ on 12 Apr 2024
Thanks for your positive assessment and sharing your though with us.

6/10 Okay

Lourdes

Disliked: Staff & service
Stayed 3 nights in Mar 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great. We loved our stay.
Stayed 3 nights in Mar 2024
Response from Adolfo G Hyatt House SJ on 12 Apr 2024
Thanks for choosing Hyatt House as your preferred lodging option while visiting San Juan and taking the time to share your experience.

8/10 Good

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Apr 2024

10/10 Excellent

Barun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very nicely maintained spacious rooms
Stayed 4 nights in Mar 2024
Response from Adolfo G Front Desk on 3 Apr 2024
Thanks for taking of your time to respond and gave us a positive review.

10/10 Excellent

Pura, Valley Springs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel so beautiful. Clean big
Stayed 2 nights in Mar 2024

10/10 Excellent

Ransom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property really felt like home and is easily accessible to san juan attractions. Had a great time at the hotel bar meeting fellow travelers.
Stayed 1 night in Mar 2024

2/10 Terrible

Austin

Disliked: Cleanliness, staff & service
Room was sold out. We will need a refund in full
Stayed 1 night in Mar 2024

6/10 Okay

Ramona

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
For the price, I expected a lot more.
Stayed 4 nights in Mar 2024

8/10 Good

Edwin N

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness & Staff’s service A
Stayed 3 nights in Jan 2024
Response from Adolfo G Front Desk on 18 Mar 2024
Thanks for responding and give us your feedback. We are eager to please our guest in any possible way.

6/10 Okay

Jeffrey

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

8/10 Good

Jerie, Chattanooga

Liked: Cleanliness, staff & service, property conditions & facilities
Although check in states 4pm, staff stated they could have until 6 pm to get rooms ready. The lobby was filled with many people waiting to check in after 4.
Stayed 1 night in Mar 2024

8/10 Good

Rohit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Adolfo G Front Desk on 16 Mar 2024
Thanks for answer the survey and give us a positive feedback.

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the property as a whole. Room was 2 hours late being ready. In house dining was very iffy. Food was decent. It took 1 hour to get food. They were very short staffed. Bartender was chef as well.
Stayed 1 night in Mar 2024
Response from Adolfo G Front Desk on 18 Mar 2024
Thank you so much for sharing your experience with us and taking your time to leave us a feedback.

10/10 Excellent

Eliza, Loveland

Liked: Cleanliness, staff & service, property conditions & facilities
Staff eager to please and help
Stayed 1 night in Mar 2024
Response from Adolfo G Front Desk on 16 Mar 2024
Thanks for your positive response

10/10 Excellent

Jennifer

Stayed 7 nights in Feb 2024

8/10 Good

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was ok close to everything
Stayed 6 nights in Feb 2024

10/10 Excellent

Pablo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 2 nights in Feb 2024

10/10 Excellent

Daymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Adolfo G Front Desk on 18 Mar 2024
Thanks for giving us a good review.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, 1 night before cruise.
Stayed 1 night in Mar 2024

4/10 Poor

Marc

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
I've had a lot free of hotel breakfasts but this one was positively dreadful. No lunch or dinner options -- only a long walk to the Sheraton. Waited an hour for the shuttle in old town to return to the Hyatt. The whole place seemed overpriced, worn and can't compete. Don't be fooled by the pictures.
Stayed 4 nights in Feb 2024
Response from Adolfo G Front Desk on 2 Mar 2024
Thanks for taking of your time to answer and leaves us feedback and let us know in what areas we can improve.

8/10 Good

Sharon

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The room air-conditioning unit was extremely loud and negatively affected our rest and quiet time.
Stayed 1 night in Feb 2024

8/10 Good

Vinod

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and facility were "top notch". Everyone was friendly, courteous and kind. The facilities were clean, up to date and luxurious. I would highly recommend this property.
Stayed 1 night in Feb 2024

10/10 Excellent

Robert, Mississauga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean, price reasonable, close to restaurants and cruise terminal
Stayed 1 night in Jan 2024

10/10 Excellent

Jeralisse

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly
Stayed 1 night in Feb 2024

10/10 Excellent

Idalia

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly, will go out of their way to make your stay as comfortable as possible and the property is clean and up to date. We stayed in a suite for the extra space. It was worth it and reasonable im price. Will definitely stay here again!
Stayed 3 nights in Feb 2024
Response from Adolfo G Hyatt House SJ on 11 Feb 2024
Thanks for your response. We are thrilled to know you had a great stay here and hopefully will not be the last one.

10/10 Excellent

Geethika DE

Stayed 4 nights in Jan 2024

8/10 Good

Frederick, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location somewhat isolated.
Stayed 2 nights in Feb 2024

10/10 Excellent

Dale, Las Cruzes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the cruise port, Olive Garden and Steak House. Rooms were clean and convenent.
Stayed 1 night in Jan 2024

10/10 Excellent

Bhasker

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice a stay
Stayed 2 nights in Jan 2024

4/10 Poor

Lirong

Travelled with family
Disliked: Staff & service
On the first night of my arrival at the hotel, I encountered several issues. There was only one thin blanket provided for the sofa bed, and there were no fitted sheets, flat sheets, and extra pillows. I called the front desk several times and finally, a guy answered my call. The front desk asked me why I need extra blanket and sheets, and I explained that the room was cold, the sofa bed was not very clean and two persons needed to sleep on the sofa bed. The front desk told me that he was the only one present now and asked me to wait. Despite waiting for more than one hour and feeling very sleepy, I had to go down to the front desk again, only to find no one was there. After waiting for some time, the guy finally returned and looked annoyed. He gave me the sheets, but I found the sheets were damp when I unfolded them in the room. I had to go down to the front desk again and the guy told me that damp sheets are Hyatt Standard as they supposedly made it easier to cover the bed. I did not believe what he told me and insisted on getting new ones. Eventually, he reluctantly provided me with another new sheet which turned out to be very dry. Despite the unpleasant experience, the sofa bed was not comfortable. The quality of room service varied, with some days being clean and some days not. Additionally, the hotel's advertised swimming pool on Expedia looks so beautiful, turned out to be a tiny outdoor pool. The breakfast ends at 9AM. Make sure to get up early during weekends.
Stayed 5 nights in Jan 2024
Response from Adolfo G Hyatt House SJ on 28 Jan 2024
Greetings and thank you for responding to the survey. Sorry if we didn't meet your expectations. Apart from that, we feel lucky and privileged to have you as our guest.Cordially,

8/10 Good

Marie, Poewell

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, clean, good breakfast and friendly staff. Shuttle was very handy and dependable.
Stayed 4 nights in Jan 2024
Response from Adolfo G Front Desk on 26 Jan 2024
Greetings, we are excited to know you had a good time here. Please, we encourage you to stay here at Hyatt House for your next trip to Puerto Rico.

8/10 Good

Alondra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. The only thing that stood out was that the bathroom door in our room had a broken lock. It never really fully closed. But awesome hotel. Really calm and quiet.
Stayed 1 night in Jan 2024
Response from Adolfo G Front Desk on 26 Jan 2024
Greetings, thanks for your response. We really appreciate it.

6/10 Okay

Rebecca

Liked: Cleanliness, staff & service
hotel in the convention center district. Convenient to cruise port. Nice breakfast selection including custom omelettes. Hotel has a bar; bartender makes a great mojito. They do have a dinner menu but they were either out of items or it was pretty bland. All the ice machines were broken. Studio room was good size but musty smelling. Small pool but no bar service. Not a bad hotel,but overpriced for what it is
Stayed 2 nights in Jan 2024

10/10 Excellent

Adalia

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was hospitable especially Norma . Always pleasant and charming giving us much recommendations . Will return again
Stayed 4 nights in Jan 2024

10/10 Excellent

Mónica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jan 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in san juan. Safe and good location
Stayed 2 nights in Dec 2023

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was good overall. Friendly and smooth check in. Housekeeping was fine, although they kept moving the AC to 65 so when came back to our room every day it was freezing. At least we were able to adjust the temperature on our own. It was great that they had breakfast included, but they don’t know how to keep the food hot, so the eggs, pancakes, French toast, etc were all lukewarm at best. Good that they also had yogurt, granola and fruit. Location was okay, but if we go again we would stay in either Dorado or Old San Juan. The shuttle service to from the hotel to those places was pretty reliable.
Stayed 6 nights in Dec 2023

8/10 Good

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

2/10 Terrible

Syed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was a string smell of fungus in the room
Stayed 4 nights in Dec 2023

10/10 Excellent

ROBERTO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend, I will be back.
Upon arrival I noticed a friendly atmosphere. All employees were friendly. At check-in, the lady that took care of my requests, met my expectations. Checking-out I learned that the lady that did the check-in is Nivea “Millie” Rivera the hotel GM. I consider her an excellent GM. Most General Managers are home, enjoying the holiday’s.
Stayed 3 nights in Dec 2023

8/10 Good

Tamar

Stayed 4 nights in Dec 2023

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very nice and accommodating. The room was very nice and was well maintained and organized. The bed was very soft and clean. Now for the bad stuff. One night I went to the bar and was excited about having dinner and attempted to order. The bartender advised me that he was the only one working and it would be hard for him to go and cook and bartend since they were short staffed. So I bought some super expensive chips and snacks in the lobby. In addition, one day I forgot to ask on my way out that I would like for my room to be cleaned. So I called the hotel and the phone rang for 38 minutes straight. After someone finally picked up, I asked them for the service they said they would put it on their list. They even confirmed my name and room number again. The gentleman stated it would be taken care of and not to worry. Later that evening when I arrived I found that they had somewhat been in the room by replacing the towels and taking the garbage but left the bed undone. I thought it was only a few more minutes since they were already there and they took the tip I had left. I guess I was mistaken. I contacted the front desk and they advised that they would make a note of it and the supervisor would contact me. The following morning there was no note of my issue and the supervisor was too busy to at least let me advise her if the circumstances. I believe that was unprofessional.
Stayed 4 nights in Dec 2023

10/10 Excellent

Tiffany

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I had an amazing stay at the Hyatt House. It was clean, the staff was pleasant, the food was okay, the area was awesome!!! Everything was within walking distance even the walk to the beaches. They have a shuttle that does drop offs whether you want to do the T-mobile Distro, which is a complete vibe or if you want to go to Condado Beach, etc. Book it!
Stayed 3 nights in Dec 2023
Response from Adolfo G Front Desk on 28 Dec 2023
Thanks for your positive assessment and let us know your whole experience was amazing. Until the next one.