Ratings based on 349 Verified Reviews

4.3 out of 5
79% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia-Verified Reviews
5 out of 5
by A verified traveller

Posted 19/06/2019
Comment from Hotel Management
19/06/2019 by Sheraton Saigon Hotel & Towers, Hotel Management
Dear Guest, Thank you for taking the time to rate us and share with Expedia community. It is great to hear that you had a happy stay at out hotel. We hope to welcome you back to our hotel soon for more delightful stay experiences. With warm regards, Scott Hodgetts General Manager
4 out of 5
by A verified traveller

Posted 06/06/2019
Comment from Hotel Management
06/06/2019 by Sheraton Saigon Hotel & Towers, Hotel Management
Dear Guest, Thank you for taking the time to rate us and share with Expedia community. It is great to hear that you had a happy stay at out hotel. We hope to welcome you back to our hotel soon for more delightful stay experiences. With warm regards, Scott Hodgetts General Manager
5 out of 5
by A verified traveller

Posted 29/03/2019
Nice, but too crowded in the lobby area during lunch or dinner time, due their buffet and the local celebrates birthday or special occasion.
Comment from Hotel Management
01/04/2019 by Sheraton Saigon Hotel & Towers, Hotel Management
Dear Guest, We truly appreciate your review and thank you for sharing it with the travel community on Expedia. We are delighted to learn that you had a overall pleasant stay with us. Your comments are taken very seriously and will be taken on board for future improvement. Thank you for taking the time to write and the team joins me in sending you our very best wishes. With warm regards, Scott Hodgetts General Manager
5 out of 5
by A verified traveller

Posted 25/03/2019
Just renovated, very clean and nice to stay. Higher floor should be more better view.
Comment from Hotel Management
01/04/2019 by Sheraton Saigon Hotel & Towers, Hotel Management
Dear Guest, Thank you for taking the time to rate us and share with Expedia community. It is great to hear that you had a happy stay at out hotel. We hope to welcome you back to our hotel soon for more delightful stay experiences. With warm regards, Scott Hodgetts General Manager
1 out of 5
by A verified traveller

Posted 20/03/2019 on CheapTickets
Comment from Hotel Management
30/04/2019 by Sheraton Saigon Hotel & Towers, Hotel Management
Dear Guest, Warmest Greetings from Sheraton Saigon Hotel & Towers. Thank you for putting yourself out to share with me your experience. We're deeply disappointed you had such an unpleasant experience during your time with us. Constructive review is very valuable to us as it helps us keep up with our service standards. Hence, may I contact you for further details? We hope that despite the inconvenience caused, you will return to our hotel for a better experience. With warm regards, Scott Hodgetts General Manager
5 out of 5
by A verified traveller

Posted 16/03/2019 on Hotels
Comment from Hotel Management
18/03/2019 by Sheraton Saigon Hotel & Towers, Hotel Management
Dear Guest, Thank you for taking the time to rate us and share with Hotels.com community. It is great to hear that you had a happy stay at out hotel. We hope to welcome you back to our hotel soon for more delightful stay experiences. With warm regards, Scott Hodgetts General Manager
5 out of 5
by A verified traveller

Posted 14/03/2019 on Hotels
Stay was great, lots of things to do nearbye. My only complaint would be from the noise going on during the day time with some construction changes going on. I got to the hotel extremely late at night after flying all day and woke up to the sound of hammering or banging going on of some sort the next day. This was my only complaint, other than that the room was amazingly nice and clean
Comment from Hotel Management
18/03/2019 by Sheraton Saigon Hotel & Towers, Hotel Management
Dear Eric, Thank you for choosing Sheraton Saigon Hotel & Towers for your recent stay and for the 10/10 review. It is very encouraging to hear that you have had a great experience and that you especially appreciate the nice and clean room. We are delighted to hear that you’ve found our hotel’s central location for your convenient exploration to nearby attractions. Nevertheless, I am sincerely sorry to read your disappointment about the noise caused during the room makeover process in the Main Tower. We are confident that once this project is completed, your concern in regards to the room condition will be resolved. We hope to have the pleasure of welcoming you back soon to your Saigonese Residence. With warm regards, Scott Hodgetts General Manager
5 out of 5
by A verified traveller

Posted 13/03/2019
Comment from Hotel Management
02/04/2019 by Sheraton Saigon Hotel & Towers, Hotel Management
Dear Guest, Thank you for taking the time to rate us and share with Expedia community. It is great to hear that you had a happy stay at out hotel. We hope to welcome you back to our hotel soon for more delightful stay experiences. With warm regards, Scott Hodgetts General Manager
5 out of 5
by A verified traveller

Posted 12/03/2019
Comment from Hotel Management
02/04/2019 by Sheraton Saigon Hotel & Towers, Hotel Management
Dear Guest, Thank you for taking the time to rate us and share with Expedia community. It is great to hear that you had a happy stay at out hotel. We hope to welcome you back to our hotel soon for more delightful stay experiences. With warm regards, Scott Hodgetts General Manager
5 out of 5
by A verified traveller

Posted 04/03/2019
Comment from Hotel Management
02/04/2019 by Sheraton Saigon Hotel & Towers, Hotel Management
Dear Guest, Thank you for taking the time to rate us and share with Expedia community. It is great to hear that you had a happy stay at out hotel. We hope to welcome you back to our hotel soon for more delightful stay experiences. With warm regards, Scott Hodgetts General Manager