All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Great property. Excellent location and having a sea view room was brilliant
Julian
Stayed 2 nights in Apr 2024
Response from Alina on 22 Apr 2024
Dear Julian,Thank you for your 5* review.We are delighted to see you have enjoyed your holiday at The Imperial Torquay and hopefully we will get the opportunity to welcome you back in the near future whilst you're visiting South Devon.Kind regards,Customer Care Service
A well maintained vintage hotel within easy walking distance pf Torquay seafront. Friendly, helpful staff.
Christopher
Stayed 3 nights in Apr 2024
Response from Alina on 23 Apr 2024
Dear Christopher,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service
Dear Robert,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service
10/10 Excellent
Brett
13 Apr 2024
Liked: Cleanliness
Brett
Stayed 1 night in Apr 2024
Response from Alina on 16 Apr 2024
Dear Brett,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service
A luxurious stay at an affordable price. Being able to use the swimming pool, sauna & jacuzzi for free was a massive bonus
Gemma
Stayed 2 nights in Apr 2024
Response from Alina on 16 Apr 2024
Dear Gemma,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service
8/10 Good
Nancy
Travelled with partner
12 Apr 2024
Liked: Cleanliness, staff & service
Unfortunately the hotel is so huge and areas seem underused and feels as if it is not busy. It makes it feel cold and less welcoming. Obviously a restoration and development project is in the pipeline but meanwhile I think they should condense areas and make it feel cosier. The bar menu is poor.
Nancy
Stayed 1 night in Apr 2024
Response from Alina on 16 Apr 2024
Dear Nancy,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service
Lovely 3 night stay. The hotel is super convenient to walk into town plus some local attractions.
The room was very spacious and the bar lounge area a nice place to relax in during the evening.
One improvement would be the swimming pool arrangements. We experienced many occasions when there were swimmers doing lengths. All well and good, but they’d often frown and sigh when my daughter and I were just using the pool for some fun. Need to rope off an area so both can cohabitate happily
Neil
Stayed 3 nights in Apr 2024
Response from Alina on 16 Apr 2024
Dear Neil,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service
6/10 Okay
Simon
10 Apr 2024
Liked: Cleanliness, staff & service
Really needs updating both inside and out.
Simon
Stayed 2 nights in Apr 2024
Response from Alina on 16 Apr 2024
Dear Simon,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service
GREAT LOCATION* It was a small problem at the check-in as I was placed in smaller rooms than the one I'd booked but the manager was good and sorted out the problem. The first night was perfect, the other 3 nights Dogs barked early morning and afternoon. Children running above my room. The rooms looked rather tired but clean.... No fridges in the room. Parking is very expensive £34 for the 4 nights.
Marlene
Stayed 4 nights in Mar 2024
Response from Alina on 16 Apr 2024
Dear Marlene,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service
Dear Tobias,Thank you so much for taking the time to review our hotel. We would have loved to know what we could have done better to improve your experience at The Imperial Hotel. We are continuously working hard to improve our customer service and we hope you would give us the opportunity to look after you during your next visit in Torbay.Kind regards,Customer Care Service
Dear Kira,Thank you so much for taking the time to review our hotel. We would have loved to know what we could have done better to improve your experience at The Imperial Hotel. We are continuously working hard to improve our customer service and we hope you would give us the opportunity to look after you during your next visit in Torbay.Kind regards,Customer Care Service
Dear Kevin,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service
Dear Chreyl,Thank you so much for your positive feedback. We hope to welcoming you again at The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service
10/10 Excellent
Dave
31 Mar 2024
Lovely hotel inside outside looking ver tired apart from that had a great time
Dave
Stayed 2 nights in Mar 2024
Response from Alina on 16 Apr 2024
Dear Dave,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service
10/10 Excellent
Ana Isabel
Travelled with partner
29 Mar 2024
Everything was clean and beautiful ❤️
Very nice 😊
Ana Isabel
Stayed 1 night in Mar 2024
Response from Alina on 16 Apr 2024
Dear Ana Isabel,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service
The indoor pool was shut unable to use
We had chosen this hotel because of leisure
Facilities
We were disappointed that this facility was closed
Anthony
Stayed 2 nights in Mar 2024
Response from Alina on 16 Apr 2024
Dear Anthony,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service
Lovely hotel, beautiful views was lovely sitting in the bar area watching the sea. Staff were absolutely lovely, friendly and helpful. Gorgeous seating areas and feel to hotel.
Rooms were a bit dated but added to the charm in a way. Pool was smaller than expected.
Didn't expect to pay for parking on top of paying to stay which we think should be included.
Overall lovely stay though and would stay again.
Abigail
Stayed 1 night in Mar 2024
Response from Alina on 16 Apr 2024
Dear Abigail,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service
Like the warm welcome as you arrive,the seaviews are wonderful, you feel relaxed and comfortable. Dislike small bar. When functions are on ,cannot get to the bar.
Gary
Stayed 1 night in Mar 2024
Response from Alina on 16 Apr 2024
Dear Gary,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service
The staff were all very helpful knowledgeable and have our ( the customer) best interests at heart. Special thanks to the housekeeping staff and the two ladies in the bar making food . Very polite and focused . Especially as the one lady wasent that old . Good level of maturity.
Anthony
Stayed 2 nights in Mar 2024
Response from Alina on 16 Apr 2024
Dear Anthony,Thank you so much for your positive feedback. We hope to welcoming you again at The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service
Dear William,Thank you so much for your positive feedback. We hope to welcoming you again at The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service
Dear Gail,Thank you so much for your positive feedback. We hope to welcoming you again at The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service
8/10 Good
Louisa
15 Mar 2024
Louisa
Stayed 1 night in Mar 2024
Response from Alina on 16 Apr 2024
Dear Louisa,Thank you so much for taking the time to review our hotel. We would have loved to know what we could have done better to improve your experience at The Imperial Hotel. We are continuously working hard to improve our customer service and we hope you would give us the opportunity to look after you during your next visit in Torbay.Kind regards,Customer Care Service
Fantastic views, clean bedroom , comfy good quality bedding, reasonable breakfast buffet. Poor infrastructure - scruffy, heating on timers, pool broken plus charge for parking!
Sara
Stayed 1 night in Mar 2024
Response from Alina on 16 Apr 2024
Dear Sara,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service
The staff were more than helpful in all respects. Accommodation just what we needed - spectacular view across Torbay, comfortable bed, spacious bathroom. Room service (for our arrival lunch) was good, as was the afternoon tea. High quality in lots of small ways - all of which add up to a great stay, even for just one night.
Anne
Stayed 1 night in Mar 2024
Response from Alina on 16 Apr 2024
Dear Anne,Thank you so much for your positive feedback. We hope to welcoming you again at The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service
Dear Marianne,Thank you so much for your positive feedback. We hope to welcoming you again at The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service
We upgraded to a suite and it was well worth it, such a lovely big space and a very big bed which was so comfortable. We did however have our dog with us and it did not stipulate on Expedia which rooms were dog friendly so we went ahead and booked a suite to be told on check in that dogs aren't allowed in the suites, this needs to be made clear on booking. Luckily they agreed that our dog could stay in the suite but I think that's only because we had upgraded to their Master Suite and it was my Husbands birthday. We ordered room service for our breakfast and it was adequate enough but wasn't amazing. The car parking is £8.50 a day or £18 a day if you want to park in the garage. (we opted for the cheaper option and it was fine - there were always plenty of spaces)
Sarah
Stayed 2 nights in Mar 2024
Response from Alina on 12 Mar 2024
Dear Sarah,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service
Dear Roy,Thank you for the 10* review. We are delighted to see you have enjoyed your holiday at The Imperial Torquay and hopefully we will get the opportunity to welcome you back in the near future whilst you're visiting South Devon
10/10 Excellent
Linda
9 Mar 2024
Linda
Stayed 1 night in Mar 2024
Response from Alina on 16 Apr 2024
Dear Linda,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service
8/10 Good
Debs
Business traveller
5 Mar 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff lovely and checkin easy. Great sized room but couldn’t go out on balcony because of maintenance. Room service limited and no menu in room. Very old fashioned tired hotel and definitely needs a revamp. My whole group for work stayed so not just my opinion. Room service quality was good. And room view incredible. Also the bed was comfy. Bathrooms look like something out of the 1980s
Debs
Stayed 1 night in Mar 2024
Response from Alina on 12 Mar 2024
Dear Debs,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service
Dear Slawek,Thank you for the 10* review. We are delighted to see you have enjoyed your holiday at The Imperial Torquay and hopefully we will get the opportunity to welcome you back in the near future whilst you're visiting South Devon
Comfortable feel to the hotel. Lovely big room with sea view across the bay. Very convenient for walking down to the Marina and local Restaurant's.
Mark
Stayed 1 night in Mar 2024
Response from Alina on 12 Mar 2024
Dear Mark,Thank you for the 10* review. We are delighted to see you have enjoyed your holiday at The Imperial Torquay and hopefully we will get the opportunity to welcome you back in the near future whilst you're visiting South Devon
Lovely hotel only 5 minutes walk from the harbour area. It's on the hill above the harbour, so there's an incline to get to it, but that means the views over Torquay are amazing. Staff were very nice and super helpful. Spa facilities are a little bit dated, but it looks like they are currently being updated. Breakfast buffet was amazing.. I'd definitely recommend this hotel.
Gareth
Stayed 1 night in Mar 2024
Response from Alina on 12 Mar 2024
Dear Gareth,Thank you for the 10* review. We are delighted to see you have enjoyed your holiday at The Imperial Torquay and hopefully we will get the opportunity to welcome you back in the near future whilst you're visiting South Devon
Very poor & rundown needs a good paint work on outside smelt damp in corridors very little staff & only 1 person serving in bar areas not impressed
David
Stayed 1 night in Feb 2024
Response from Alina on 12 Mar 2024
Dear David,Thank you so much for staying with us and for taking the time to share your comments, all feedback is really useful and will help our team in delivering great customer service.Kind regards,Customer Care Service
Dear Pauline,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service
10/10 Excellent
Petra
28 Jan 2024
Petra
Stayed 1 night in Jan 2024
Response from Alina on 16 Apr 2024
Dear Petra,Thank you so much for your positive feedback. We hope to welcoming you again at The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service
Dear Andy,Thank you so much for taking the time to review our hotel. We would have loved to know what we could have done better to improve your experience at The Imperial Hotel. We are continuously working hard to improve our customer service and we hope you would give us the opportunity to look after you during your next visit in Torbay.Kind regards,Customer Care Service
Dear Guest,Thank you for 10* review. We are delighted to see you have enjoyed your holiday at The Imperial Torquay and hopefully we will get the opportunity to welcome you back in the near future whilst you're visiting South Devon.Kind regards,Customer Service Care
Lovely one night stay. Nice and clean. Lovely staff, very helpful.
Adam
Stayed 1 night in Jan 2024
Response from Alina on 23 Jan 2024
Dear Adam,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service
10/10 Excellent
Sarah
21 Jan 2024
Liked: Staff & service, room comfort
Sea view room request upper floor.
Stayed in a sea view room. Sadly it was on the ground floor and had a limited sea view from a building right on the waters edge
Sarah
Stayed 2 nights in Jan 2024
Response from Alina on 23 Jan 2024
Dear Sarah,Thank you for 10* review. We are delighted to see you have enjoyed your holiday at The Imperial Torquay and hopefully we will get the opportunity to welcome you back in the near future whilst you're visiting South Devon.Kind regards,Customer Care Service
Excellent experience from arrival to departure - especially considering the price we paid. Will return for another short break.
david
Stayed 1 night in Jan 2024
Response from Alina on 23 Jan 2024
Dear David,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service
Nice hotel and location, friendly and helpful staff
ravi
Stayed 2 nights in Jan 2024
Response from Alina on 16 Jan 2024
Dear Ravi,Thank you for 10* review.We are delighted to see you have enjoyed your holiday at The Imperial Torquay and hopefully we will get the opportunity to welcome you back in the near future whilst you're visiting South Devon.Kind regards,Customer Care Service
10/10 Excellent
Maia
12 Jan 2024
Maia
Stayed 1 night in Jan 2024
Response from Alina on 6 Feb 2024
Dear Maia,Thank you so much for your positive feedback. We look forward to welcome you back to Torbay and The Imperial Torquay very soon to experience more of our wonderful hotel and customer service.Kind regards,Customer Care Service
6/10 Okay
byron
2 Jan 2024
Disliked: Room comfort
was upgraded which was nice , the room was large and had all the normal accessories.
unfortunately i was ill and the first night i stayed on top of the bed but when i pulled the sheets back their was a stain and another part a brown faded area on the end of the sheet .
i didn’t complain as was not really well enough i slept on the one sheet so didn’t get fully in bed.
overall the positioning (views) were outstanding from the dining and lounge areas, and staff were very helpful.
byron
Stayed 2 nights in Dec 2023
Response from Alina on 4 Jan 2024
Dear Guest thank you for your feedback and for staying with us at the imperial.
6/10 Okay
Anthony
2 Jan 2024
Anthony
Stayed 4 nights in Dec 2023
Response from Alina on 16 Jan 2024
Dear Anthony,Thank you so much for taking the time to review our hotel.We would have loved to know what we could have done better to improve your experience at The Imperial Hotel. We are continuously working hard to improve our customer service and we hope you would give us the opportunity to look after you during your next visit in Torbay.Kind regards,Customer Care Service
Old fashioned hotel with charm, but a little faded. Helpful staff, good food, room was too warm, but staff were quick to get maintenance to switch off radiator.
Claire
Stayed 2 nights in Dec 2023
Response from Alina on 4 Jan 2024
Dear Guest thank you for your feedback and for staying with us at the imperial.
6/10 Okay
Tim
25 Dec 2023
Liked: Cleanliness, staff & service, amenities
There were distinct areas in the Hotel where the heating was not working. Walking through the final door before we got to our room the contrast was very clear. We needed to get a portable heater installed which worked but should not have been necessary.
Tim
Stayed 2 nights in Dec 2023
Response from Alina on 4 Jan 2024
Dear Guest thank you for your feedback and for staying with us at the imperial.
Great location overlooking Torbay, but disappointed to be told on arrival that the Spa was shut... why not tell me when I booked? Bedrooms were cold with central heating only on a couple of hours a day so extra heaters were provided. No doubt the place is better in season.
Jeremy
Stayed 3 nights in Dec 2023
Response from Reservations team on 19 Dec 2023
Dear guest we are sorry about the spa being closed it was out of our control . Thank you for your kind feedback, we really do appreciate you staying with us