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Reviews of Orestone Manor

4 out of 5
Orestone Manor
Rock House Lane, Maidencombe, Torquay, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 105 out of 137 reviews" "
Rating 8 - Good. 22 out of 137 reviews" "
Rating 6 - Okay. 7 out of 137 reviews" "
Rating 4 - Poor. 3 out of 137 reviews" "
Rating 2 - Terrible. 0 out of 137 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities
We had such an amazing stay here. The staff were attentive and welcoming. Absolutely amazing food with fantastic service. Stunning setting and very cosy feel. Will definitely return.
Stayed 1 night in Feb 2024
Response from Reception on 1 Apr 2024
Many thanks for your kind words, so glad you enjoyed your stay, and look forward to welcoming you back in the future.

10/10 Excellent

Christopher

Stayed 1 night in Dec 2023

10/10 Excellent

M J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Coastal Path Walk
A beautiful manor house with friendly staff and great sea views. Although we were in the smallest room it was really lovely with all the amenities you need including a fridge with complimentary water. The only downside would be the size of the bath towels which could have been bigger and some fresh milk instead of the capsules. Breakfast and dinner were absolutely fantastic with great service and attention to detail. Highly recommended if you are thinking of staying in the area.
Stayed 2 nights in Sep 2023
Response from Joey on 6 Nov 2023
Hi, M!! We are elated to know that you liked our services. Regards, Joey

10/10 Excellent

Stuart, Solihull

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and the staff were excellent. The hotel restaurant is superb. The breakfast is very good and great value. The dinner menu is exceptionally good as is the service. Nice quiet location but Teignmouth and Torquay are easily accessible by car or bus.
Stayed 3 nights in Sep 2023

4/10 Poor

Ben

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from General Manager on 9 Sept 2023
We are disappointed that you did not enjoy your stay. Without feedback we cannot comment on your experience. Please do email the hotel at any time and we can see what went wrong with your stay.

10/10 Excellent

Patrina

Stayed 1 night in Aug 2023
Response from Ava on 12 Sept 2023
Much thanks to you for rating us positively, Patrina! Delighted to know you loved our services. Have a nice day. Regards, Ava

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and enjoyable stay
Stayed 1 night in Aug 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect suite stunning sea view from the bed or the sitting room staff very attentive and the food was excellent a great find
Stayed 1 night in Jul 2023
Response from Reception on 10 Jul 2023
Dear AndrewThank you for your kind words, we are glad you enjoyed your stay with us!RegardsKaren

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Out of the way ( in a good way)
This place may be under rated . The setting is lovely and the manor is very well maintained but the real reason to go is the food quality.it was some of the best food we had on our entire trip and they don’t promote it. I think many returning guests come for the cuisine. And make sure you go down to the Costal Pathway for a hike . You really get a feel of costal Devon . Highly recommended!
Stayed 1 night in May 2023
Response from Ava on 31 May 2023
Thank you so much for the wonderful rating, James! It gives us immense satisfaction when we see guests loved our services. Keep giving us the opportunity to host you and we will put in our continuous efforts to retain this smile forever :) Regards, Lisa

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service
Lovely older hotel in very attractive grounds. Could do with a little updating. Our room overlooked a roof and kitchen vent so you may want to enquire about the outlook!
Stayed 1 night in May 2023
Response from Craig on 16 May 2023
Thank you for you review. The hotel is fully renovated. As you say it is an older hotel so it is in keeping with the period of the property. If you join us again book any other room other than our standard room. It is a reasonably priced room. Perfect for some where to rest your head. We have rooms with sea views, roll top baths, lounges, hot tubs etc. All the pictures of our rooms are on our website. Book direct and we can advise on booking.

10/10 Excellent

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The service, location, food staff and overall experience was putstanding. I will be recommending this to family and friends. We will be returning for dinner and events in the future. Thank you for making my partners birthday so memorablevand soecial. We were made to feel at home, and the staff were lovely .
Stayed 1 night in May 2023

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely friendly hotel . This was our 2nd stay , great food excellent staff .
Stayed 3 nights in Apr 2023

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, very friendly staff - polite and helpful. Amazing food - very tasty. Beautiful property - Asian style with colonial vibes. Coastal walks, pub, cafe and beach nearby. Room was clean and fresh - lots of character. Overall excellent and highly recommended
Stayed 1 night in Apr 2023
Response from Ammy on 4 May 2023
Hi, thank you very much for being with us. Looking forward to your continued love and support. Regards, Noah.

10/10 Excellent

alex

Stayed 1 night in Apr 2023
Response from Ava on 18 May 2023
Hi, Alex! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Ava

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was superb!
Stayed 1 night in Apr 2023
Response from Ammy on 19 Apr 2023
Hi, Christopher! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

10/10 Excellent

C v

Stayed 1 night in Nov 2022
Response from Ammy on 23 Nov 2022
Thanks for the positive rating. Hope to welcome you again soon. Regards, Noah

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Fantastic stay. Staff are friendly, welcoming and so helpful. The room was beautiful, and the bed was really comfortable. The food is beautiful…pre booking is essential, especially dinner as the restaurant is very popular.
Stayed 1 night in Aug 2022
Response from Ammy on 6 Sept 2022
Hi, Christina! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Amelia.

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff really welcoming and helpful and the food was exceptional
Stayed 1 night in Aug 2022
Response from Noah on 23 Aug 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Noah

10/10 Excellent

Diura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay on stunning Devon coast
This is a lovely place! The terrace looks out over the sea and a beautiful garden. A 15 minutes (steep) walk takes you to the Maidencombe cove, an idyllic cove, which is wonderful for swimming. The kitchen is excellent and all meals were delicious. Our room was cosy and individual with a large balcony. This is a magical place and we loved staying here!
Stayed 2 nights in Aug 2022

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Birthday break
The lady on reception was pleasant and friendly, she offered to upgrade us due to the hotel Being quiet for an extra £30 per night, we decided as it was my husband's birthday wto agree. We had a roof terrace with a wallpapered room, the original room had only a window and painted walls. The room was clean and nicely decorated with a comfy bed. It stipulated that if we required a meal we would have to request this before 6.30 pm the day before. As we had been out on the Saturday walking most of the day enjoying the beautiful surroundings we arrived back at the hotel at 8.30 . We decided to have at the bar around 8.30, i explained that although we where late asking would it be possible for Sunday lunch in the 4 star Hotel the following day as it was my husband's birthday. I understood i was late asking. The guy said that they had lots of bookings and that as we had not asked 2 hours previously it may not be possible. We said we would wait on the terrace for him to check. We left after an hour to go to bed without his return. I feel that it would have been polite to follow up our request. We stayed for 5 nights and upgraded but then decided not to eat there as we felt the service could have been slightly more attentive. All in all a wonderful holiday and a lovely environment.
Stayed 5 nights in Jul 2022
Response from Craig D'allen General Manager on 5 Aug 2022
We are so glad you enjoyed your break. It is very out of character for our staff not to get back to someone. It could be simply down to human error. Saturday afternoons can be busy so the staff member in question might have simply forgot. It would have been by no means intentional. Its a shame you did not ask anther member of staff when going back up to your room as we have a really good restaurant. Hopefully we will see you again in the future.

10/10 Excellent

Kathryn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely country hotel, but dining room very dark and uninviting, they have a lovely enclosed terrace, with a view of the gardens that would be so much nicer to serve meals in and yet they use a dark and badly decorated room, so we didnt eat here because of that. The staff are fabulous and very accommodating and the rooms very large and comfortable .
Stayed 3 nights in Jun 2022
Response from Manager on 25 Jun 2022
So glad you enjoyed your stay. Our main restaurant has been recently refurbished with fantastic feedback from our regulars and the AA inspector. It features a large Georgian bay window with windows either side. A very light room. We could have arranged for you to dine in the conservatory restaurant which is brighter still. Maybe something to consider if you stay with us again. Thank you again for your review.

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, room comfort
An overnight stay made special by the excellent friendly staff
Stayed 1 night in Jun 2022
Response from Simon on 11 Jun 2022
We are happy to see you liked the stay, Colin! It will be great if you could spread the word among your circle. Have a pleasant day ahead. Regards, Simon

10/10 Excellent

Julie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful property in stunning surroundings. Staff very polite and helpful. Our room had a beautiful seaview. My husband and myself will definitely be staying here again.
Stayed 1 night in May 2022
Response from Ammy on 11 Jun 2022
Hi, Julie! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Amelia.

10/10 Excellent

Jan

Stayed 1 night in May 2022
Response from Christina on 7 Jun 2022
Hi, Glad to see that you have rated us positively. Hope to serve you soon with a wonderful stay. Regards, Christina!

10/10 Excellent

Paul

Stayed 1 night in May 2022
Response from Joey on 22 May 2022
Hi, Paul! Thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, Joey

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable weekend away
Good food, comprehensive service, and pleasant staff
Stayed 2 nights in May 2022
Response from Manager on 17 May 2022
Thank you!

10/10 Excellent

Philip

Stayed 2 nights in May 2022
Response from Ammy on 14 May 2022
Hi, Philip! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Jane on 13 Apr 2022
Hi, Maria! Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Jane!

10/10 Excellent

Juliet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Cheshta on 7 Apr 2022
Hi, Juliet! Thanks for rating our service. Looking forward to hosting you again soon with a pleasant experience. Regards, Ivy

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden gem
Just a quick one night away in one of the new rooms with a hot hub on the balcony. very well thought out rooms with lot's of nice touches. The food in the restaurant was of very high quality with a lovely quiet atmosphere. Wish we could have stayed much longer but we plan to return for sure!
Stayed 1 night in Mar 2022
Response from Jackson on 22 Mar 2022
Loved to hear this, Richard. It will be great if you could spread the word amongst your circle. Have a pleasant day ahead. Regards, Jackson

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Torquay Delights
The Orestone Manor is a delightful small hotel situated just on the outskirts of Torquay with sea views and a lovely bit of isolation from the main drag. We had a delightful weekend away with great and friendly staff. Though we did not sample dinner with them, we did have a most excellent Afternoon Tea. We would certainly head back if we went to Devon again.
Stayed 3 nights in Feb 2022
Response from James on 4 Mar 2022
Hi, we are pleased to know you had an awesome stay with us. Your precious words of appreciation always urge us to serve better in the future. Regards, James

10/10 Excellent

Nadir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was extremely hot when we arrived, I would guess 23 degrees, very unnecessary as the heating was sufficient to quickly warm the room if we needed it.
Stayed 1 night in Dec 2021
Response from Joey on 8 Dec 2021
Thank you so very much, Nadir! Delighted to know you loved our services. Keep giving us the opportunity and we assure to never let you down. Regards, Joey

10/10 Excellent

martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely first class hotel. We stayed in one of the suites with a hot tub and cannot be more pleased with the staff the hotel and the food. We will definitely come back.
Stayed 2 nights in Oct 2021
Response from Ammy on 2 Nov 2021
Hi, Martin! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice room with a little garden roof area (unfortunately the weather didn't enable us to use this). A very relaxed and homely atmosphere with everything we needed. The food was excellent. There isn't a lift but that wasn't a problem for us. The staff were all helpful and friendly.
Stayed 3 nights in Sep 2021
Response from Ammy on 1 Oct 2021
Hi, Jane! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just one night, but it was really nice. Unfortunately, the restaurant was closed for dinner.... t would have been nice to know this beforehand.
Stayed 1 night in Sep 2021
Response from Jane on 29 Sept 2021
Thank you so much for the wonderful rating, Be assured, we have marked a note of this concern to ensure a comfortable and relaxing stay ahead :) Regards, Jane!

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time
We stayed in the hotel room with the hot tub on the balcony and it was great. Nice that the room was split level with a kitchenette and living room area upstairs and the bed and bathroom downstairs. Easy parking straight outside. Had a really relaxing stay. Food in hotel was lovely and decent portions too.
Stayed 4 nights in Sep 2021
Response from Cheshta on 20 Sept 2021
Thanks for your kind and lovely words, Rachael! The biggest joy lies in seeing our guests satisfied. We will try our best to meet your expectations in future stays as well. Regards, Ivy

10/10 Excellent

Zibar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Cheshta on 17 Sept 2021
Hi, Zibar! Glad to see that you have rated us super. Hope to serve you soon with an even more happening stay. Regards, Ivy

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Jane on 4 Sept 2021
Hi, Glad to see that you have rated us positively. Hope to serve you soon with a wonderful stay. Regards, Jane!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another good stay
This was our second visit. It is a lovely old building in pleasant grounds. Very close to Torquay but in the quieter and more charming area of Maidencombe. We especially love the little beach at the bottom of the admittedly very steep hill. Dinner was good and reasonably priced. Service excellent throughout.
Stayed 1 night in Aug 2021
Response from Jane on 26 Aug 2021
Hi, Edward! It feels great to see that our guest had a nice stay. We will feel obliged if you give us a chance to serve again. Have an amazing day ahead. Regards, Jane!

10/10 Excellent

GEORGINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Break
Our delayed 10 year anniversary trip away, beautiful surroundings, fabulous room, lovely staff and fantastic food.
Stayed 1 night in Aug 2021
Response from Cheshta on 28 Aug 2021
Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Ivy

10/10 Excellent

Nicola

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Noah on 23 Aug 2021
Thanks for the positive rating, Nicola! Hope to welcome you again soon. Regards, Amelia.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spoil yourself at the the Orestone
What a wonderful hotel. Its a real place of peace, tranquility, quality and luxury. Spotlessly clean, excellent service from friendly staff, top quality restaurant with a wide range of options all available in a perfect setting. The terrace bar looks over the beautiful gardens with the sea in distance. Its hard to tear yourself away, especially with a chilled G & T in hand. I would definitely recommend this hotel for peaceful and luxurious break. Can't wait to return.
Stayed 5 nights in Jul 2021
Response from Noah on 4 Aug 2021
Hi, Andrew! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly worthy of all the great reviews!
The biggest challenge this hotel has is living up to all the great reviews it gets! Despite this it somehow managed to exceed our expectations. Beautiful quiet location, short walk down a (steep) hill to the beach. Superb food (really special - noticeable number of additional diners on a Fri/Sat evening as it is a restaurant as well), wonderful service, beautiful room (room 6), staff were all lovely.
Stayed 7 nights in Jul 2021
Response from Jane on 2 Aug 2021
Thanks for such a lovely review, Paul! Delighted to know that you liked our services. Hope to welcome you again soon. Regards, Jane!

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good, although no lift and several flights og windey stairs to get up with suitcases
Stayed 3 nights in Jul 2021
Response from Laura on 23 Jul 2021
Thank you for your review and your 10/10 score.We don't have a lift but there are only two floors and thus two flights of stairs - a sweeping staircase to the first floor and a shorter staircase to the second floor. We can always help with bags on these two staircases.

6/10 Okay

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty but over priced
The room was small with no fridge. For £175/night it was not worth the money. The breakfast was poorly cooked. Sausage and tomato burnt, egg under cooked. The setting is lovely and the staff fab but I would not stay here again.
Stayed 2 nights in May 2021
Response from Leo on 31 May 2021
Hi, Lisa! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Alex

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully decorated, landscaped with beautiful views across the bay.
Stayed 1 night in Dec 2020
Response from Marie on 1 Jan 2021
Hi, Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Marie!

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
We had a fantastic short brake in the junior suite. The room was lovely with a sea view. It was spotlessly clean nice and warm. All the staff were friendly and helpful. The cooked breakfast was verry nice. This was our 3rd stay. Location is beautiful and restful. Looking forward to our next visit.
Stayed 1 night in Oct 2020
Response from Leo on 8 Oct 2020
Loved to hear this, Sheila! It will be great if you could spread the word amongst your circle. Have a pleasant day ahead. Regards, Leo!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth a visit
Excellent 4 night stay... excellent room, clean and comfortable.. food was excellent and well presented..all covid guidelines adhered to...
Stayed 3 nights in Sep 2020
Response from Karen on 8 Oct 2020
Thank you so very much, Michael! Delighted to know you loved our services. Keep giving us the opportunity and we assure to never let you down. Regards, Karen

10/10 Excellent

Mason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice
We stayed in Shandry coach house. Privacy but close enough to main hotel for bar and restaurant
Stayed 2 nights in Sep 2020
Response from Marie on 24 Sept 2020
We are delighted to hear your words of praise, Mason! We will ensure to provide consistent services for your future stays too. Have a pleasant day ahead. Regards, Marie!