Front of property - evening/night

Reviews of ibis Plymouth

3 out of 5
ibis Plymouth
Longbridge Road, Marsh Mills, Plymouth, England

Reviews

7.6

Good

Rating 10 - Excellent. 182 out of 628 reviews" "
Rating 8 - Good. 243 out of 628 reviews" "
Rating 6 - Okay. 124 out of 628 reviews" "
Rating 4 - Poor. 50 out of 628 reviews" "
Rating 2 - Terrible. 29 out of 628 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Elizabeth

Stayed 1 night in Mar 2024
Response from Front Office Manger on 18 Mar 2024
Thank you for taking the time to review your stay with us at Ibis Plymouth.We hope to welcome you back in the future.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff good food, comfy bed
Stayed 1 night in Mar 2024
Response from Front Office Manger on 10 Mar 2024
Thank you for taking the time to review your stay with us at Ibis Plymouth.It is always a pleasure to receive positive feedbackWe hope to welcome you back in the future.

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Front Office Manger on 10 Mar 2024
Thank you for taking the time to review your stay with us at Ibis Plymouth.We hope to welcome you back in the future.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice motel style place.
Stayed 1 night in Feb 2024
Response from Front Office Manger on 19 Feb 2024
Thank you for taking the time to review your stay at Ibis Plymouth.We are pleased you enjoyed your stay.We hope to welcome you back in the future.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for my relative to visit over Christmas. Would definitely use again
Stayed 2 nights in Dec 2023
Response from Front Office Manger on 27 Dec 2023
Thank you for taking the time to review your stay with us at Ibis Plymouth.We hope to welcome you back in the future.

8/10 Good

Barry

Liked: Cleanliness, property conditions & facilities
Response from Front Office Manger on 25 Jan 2024
Thank you for taking the time to review your stay with us.We hope to welcome you back in the future.

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Office Manger on 12 Dec 2023
Thank you for taking the time to review your stay with us at Ibis Plymouth.We hope to welcome you back in the future.

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access and parking. Room warm and comfortable. Good choice for breakfast. Good value for money.
Stayed 4 nights in Nov 2023
Response from Front Office Manger on 5 Dec 2023
Thank you for taking the time to review your stay with us at Ibis Plymouth.It s always a pleasure to receive positive feedback,We hope to welcome you back in the future.

8/10 Good

Hollie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was worth the money only improvement would be the food (we had pizza and sauce was spicy and it did not state this on the menu)
Stayed 1 night in Dec 2023
Response from Front Office Manger on 5 Dec 2023
Thank you for taking the time to review your stay with us at Ibis Plymouth.We are sorry that the pizza base was quite spicy or you we will pass on your comment to our chef to see if it states a spicy sauce.We hope to welcome you back in the future.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st class staff
Stayed overnight to go to Derriford hospital very early in the morning. Everyone could not have been more helpful. All the staff went out of their way to help us.
Stayed 1 night in Nov 2023
Response from Front Office Manger on 5 Dec 2023
Thank you for taking the time to review your stay with us at Ibis Plymouth.It s always a pleasure to receive positive feedback, We will pass on all your comments.We hope to welcome you back in the future.

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay here. The bar/restaurant was great. The young bar man there was very professional and friendly. Had a lovely time, thanks.
Stayed 1 night in Nov 2023
Response from Front Office Manger on 28 Nov 2023
Thank you for taking the time to review your stay at Ibis Plymouth.We will pass on your comments to the staff.We hope to welcome you back in the future.

2/10 Terrible

David

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
If you’re planning on staying here because it’s ’doggy Friendly’ - do yourself a favour and stay somewhere else!! The noise from the road and other rooms is so intrusive, clearly an old building with minimal sound proofing - had to pay £10 extra per night for our dog and us to get no sleep, genuinely checked out a day early - avoid!
Stayed 2 nights in Nov 2023
Response from Front Office Manger on 28 Nov 2023
Thank you for taking the time to review your stay with us.We are really sorry to hear you did not enjoy your stay with us, Had you let us know about the noise whilst you were still here we could of moved you rooms.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Office Manger on 12 Nov 2023
Thank you for taking the time to review your stay with us at Ibis Plymouth.We hope to welcome you back in the future.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mr S
One night stay, all went well from check in and check out. Room was very clean, warm and cozy Wonderful shower Good stay in a good location
Stayed 1 night in Sep 2023
Response from Front Office Manger on 10 Oct 2023
Thank you for taking the time to review your stay with us.Hope hope to welcome you back in the future.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very good stay ibis will be my choice in the future ,very comfy bed everything lovely and clean staff very friendly
Stayed 1 night in Sep 2023
Response from Front Office Manger on 18 Sept 2023
Thank you for taking the time to review your stay at Ibis Plymouth.We look forward to welcoming you back in the future.

8/10 Good

stuart

Stayed 1 night in Sep 2023
Response from Front Office Manger on 18 Sept 2023
Thank you for taking the time to review your stay at Ibis Plymouth.We look forward to welcoming you back in the future.

6/10 Okay

Nicola

Business traveller
Liked: Room comfort
Stayed 1 night in Sep 2023
Response from Front Office Manger on 18 Sept 2023
Thank you for taking the time to review your stay at Ibis Plymouth.

10/10 Excellent

anne

Stayed 1 night in Sep 2023
Response from Front Office Manger on 18 Sept 2023
Thank you for taking the time to review your stay at Ibis Plymouth.We look forward to welcoming you back in the future.

10/10 Excellent

Richard

Stayed 1 night in Sep 2023
Response from Front Office Manger on 8 Sept 2023
Thank you for taking the time to review your stay with us at Ibis Plymouth.We hope to welcome you back in the future.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Unique motel style rooms up to a modern standard. Very clean as far as I could see. Easy location for park and ride to the city centre. Friendly staff.
Stayed 1 night in Aug 2023
Response from Front Office Manger on 13 Aug 2023
Thank you for taking the time to review your stay with us.We look forward to welcoming you back in the future.

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My excellent stay at the Ibis Plymouth
This is the third time my wife and I have stayed at Ibis Plymouth, each time the rooms have been warm, comfortable and clean. The accommodation has recently been refurbished and even if the decor is slightly 'quirky it works. On site parking is free and plentiful, and the staff are very helpful, therefore I award the Ibis Plymouth 11/10. Well worth a visit.
Stayed 4 nights in Jul 2023
Response from Front Office Manger on 1 Aug 2023
Thank you for taking the time to review your stay with us.I will pass on all your positive comments to all the staff.We look forward to welcoming you back.

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Front Office Manger on 16 Jul 2023
Thank you for taking the time to review your stay with us.We hope to welcome you back in the future.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never use Hotels.com again
I will book this hotel diect from now on so i can get a receipt when i leave rather than buggger about trying to get one from you lot !!!
Stayed 1 night in Jul 2023
Response from Front Office Manger on 7 Jul 2023
Thank you for taking the time to review your stay with us.We look forward to welcoming you back in the future.

10/10 Excellent

Lee

Stayed 1 night in Jul 2023
Response from Front Office Manger on 7 Jul 2023
Thank you for taking the time to review your stay with us.We look forward to welcoming you back in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay!
Our stay was amazing, the staff were fantastic, the room was extremely clean, the linen crisp on the very comfortable huge double bed. Breakfast fantastic, one slight criticism, more limes at the bar for Gin & Tonics please?
Stayed 1 night in Jul 2023
Response from Front Office Manger on 3 Jul 2023
Thank you for taking the time to review your stay with us at Ibis Plymouth.I will pass on your positive comments to all the staff.I am sorry we did not have lime for you.We hope to welcome you back in the future.

10/10 Excellent

Teresa

Stayed 1 night in Jun 2023
Response from Front Office Manger on 3 Jul 2023
Thank you for taking the time to review your stay with us at Ibis Plymouth.We hope to welcome you back in the future.

2/10 Terrible

Jill

Stayed 1 night in Jun 2023
Response from Front Office Manger on 3 Jul 2023
Thank you for taking the time to review your stay with us.I am sorry you did not enjoy your stay at all with us.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Like a motel, really convenient for a short stay.
Stayed 1 night in Jun 2023
Response from Front Office Manger on 22 Jun 2023
Thank you for taking the time to review your stay.We hope to welcome you back in the future.

8/10 Good

VALERIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Front Office Manger on 22 Jun 2023
Thank you for taking the time to review your stay.We hope to welcome you back in the future.

10/10 Excellent

Sharon

Liked: Property conditions & facilities, room comfort
Great place
Great as always, highly recommend always very helpful and welcoming
Stayed 2 nights in Jun 2023
Response from Front Office Manger on 18 Jun 2023
Thank you for taking the time to write an review about your stay at Ibis Plymouth.We hope to welcome you back in the future.

8/10 Good

Keith

Stayed 1 night in Jun 2023
Response from Front Office Manger on 4 Jul 2023
Thank you for taking the time to review your stay at Ibis Plymouth.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Front Office Manger on 18 Jun 2023
Thank you for taking the time to write an review about your stay at Ibis Plymouth.We hope to welcome you back in the future.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Front Office Manger on 30 May 2023
Thank you for taking the time to review your stay with us at Ibis Plymouth.We hope to welcome you back in the future.

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay at a very reasonable price
Brilliant place for an overnight stay, room was clean and comfortable the bed especially so. It provided everything we needed, TV tea/coffee making facilities and close to town. Will definitely stay here again
Stayed 1 night in May 2023
Response from Front Office Manger on 22 May 2023
Thank you for taking the time to review your stay with us at ibis Plymouth.We hope to welcome you back in the future .

8/10 Good

BARBARA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy value for money
Stayed 1 night in May 2023
Response from Front Office Manger on 22 May 2023
Thank you for taking the time to review your stay at Ibis Plymouth.We look forward to welcoming you back in the future.

6/10 Okay

Dean

Stayed 1 night in May 2023
Response from Front Office Manger on 8 May 2023
Thank you for taking the time to review your stay with us

8/10 Good

Karen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay 👍
Stayed 3 nights in Apr 2023
Response from Front Office Manger on 8 May 2023
Thank you for taking the time to review your stay with us.We hope to welcome you back in the future.

10/10 Excellent

Megan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Front Office Manger on 22 May 2023
Thank you for taking the time to review your stay at Ibis Plymouth. we hope to welcome you back in the future.

8/10 Good

Andrew

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice staff and convenient location
Stayed 1 night in Apr 2023
Response from Front Office Manger on 25 Apr 2023
Thank you for taking the time to review your stay with us.We look forward to welcoming you back.

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Staff were extremely helpful and friendly and seemed to be very proud and happy to work for this particular ibis. Wasn't overly busy for a Saturday.
Stayed 1 night in Apr 2023
Response from Front Office Manger on 18 Apr 2023
Thank you for taking the time to review your stay with us at Ibis Plymouth.We are pleased you enjoyed your stay with us, and we hope to welcome you back in the future.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bugs
Stayed here twice, first time was fine, most recent second visit however not so good. Given a room right at the end corner, not sure why as most rooms seemed vacant. Room had a dead moth on the floor. There was a spider in the cupboard and also a wood lice in the bathroom. My only issue was cleanliness, staff were friendly. The cost though, £100 per night, for a very basic room. Could be getting a 4* hotel for that price.
Stayed 1 night in Apr 2023
Response from Front Office Manger on 18 Apr 2023
Thank you for taking the time to review your stay with us.I am very sorry you had an issue with cleanliness in your room, I will take this up with housekeeping as this is most unusual for our housekeeping staff.We hope to welcome you back in the future.

10/10 Excellent

Nishma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent sized rooms
Stayed 1 night in Apr 2023
Response from Front Office Manger on 13 Apr 2023
Thank you for taking the time to review your stay with us.We are glad you enjoyed your stay at Ibis Plymouth.We hope to welcome you back in the future.

10/10 Excellent

Ajay, Aylesbury

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here lots of times. Recently renovated great improvements. Excellent location near all major roads .. Very comfortable stay here always with courteous helpful and very friendly staff throughout.
Stayed 1 night in Mar 2023
Response from Front Office Manger on 12 Mar 2023
Thank you for taking the time to review your stay with us at Ibis Plymouth.We are pleased you have always enjoyed your stay with us, I will pass on your positive comments to all the staff.We look forward to welcoming you back in the future.

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Front Office Manger on 12 Mar 2023
Thank you for taking the time to review your stay with us.

6/10 Okay

Michael

Liked: Staff & service
Ok, basic motel accommodation
Stayed 4 nights in Feb 2023
Response from Front Office Manger on 24 Feb 2023
Thank you for taking the time to review your stay with us.

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Front Office Manager on 5 Feb 2023
Thank you for taking the time to review your stay with us.We hope to welcome you back in the future.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good and ideally placed for visiting student
Stayed 1 night in Jan 2023
Response from Front Office Manager on 31 Jan 2023
Thank you for taking the time to review your stay with us, we look forward to welcoming you back in the future.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Front Office Manager on 16 Jan 2023
Thank you for taking the time to review your stay with us .

6/10 Okay

John

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The site was conveninent for my primary purpose. Rooms were clean and comfortable if a little small and tired. Staff members were helpful and cheerful. Menu was wide but food poorly prepared and generally of lower quality than I had hoped. There were no walkable alternative eating places.
Response from Front Office Manager on 23 Dec 2022
Thank you for taking the time to review your stay with us.I am surprised to read that your room looked a bit tried, as we have just had a full refurbishment of all of the rooms, I am sorry that the food was not up to our usual good standard I will take this up with out chef.

4/10 Poor

Stephen

Liked: Staff & service
Disliked: Room comfort
Stay somewhere else
Very uncomfortable bed mattress was old and they just put a cheap mattress topper on to cover this.room was cold and noisy and the breakfast was just bad all very cheap ingredients and cold and over cooked
Stayed 2 nights in Dec 2022
Response from Front Office Manager on 11 Dec 2022
Thank you for taking the time to review your stay with us.I will look into why the breakfast was over cooked as this is not our normal standard.