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"The building is modern "

"Our experience at Courtyard Marriott Lackland was extremely disappointing. One of the first issues we encountered was being required to pay prior to even arriving at the property, which felt unusual and set the tone for the stay. Unfortunately, things escalated when we began experiencing what we believed to be bedbug-related issues. After two nights of itching and discomfort, we made the difficult decision to cut our family trip short and return home early. This was especially upsetting as this was a spring break trip for my daughters, and we missed out on planned activities and experiences in San Antonio. While the hotel did provide a refund, the response from management lacked accountability and empathy for the situation. There was little acknowledgment of the disruption to our trip or the condition concerns we raised. Overall, this experience caused significant inconvenience, loss of time, and added stress to what was supposed to be a memorable family vacation. I would strongly encourage future guests to carefully consider their options before staying at this location. "

"It was a beautiful place, cant wait to go back "

"Every time I needed to access my room, I would call front desk to come and let me in because the keys I was given, never worked at all, and the would also drill out the batteries to make it work "

"Safety and access to room is a huge concern Customers should be able to have real privacy and have their intimacy to be respected Clean and convenient place"

"run down needs maintenance"

"This was a 3 night stay. The room is clean and staff is excellent. The only thing is the linen and towels are not of quality at all. Beds were okay."

"Great hotel with very clean, comfortable rooms and excellent attention to detail. The staff was incredibly friendly, professional, and always willing to help with a smile. They made our stay feel welcoming and stress-free. Highly recommended — we will definitely be coming back!"

"Stayed at this same location the week before. Nice hotel, however this booking was NOT as pleasant. The range was inoperable & could not watch cable channels in the room the ENTIRE 3 day stay. One of my main reasons for booking here is these convenient amenities. Disappointed that the staff was not trained to repair/resolve this issue. They did offer “points”on my IGH account they signed me up last week. How is this going to compensate me if I have yet to book through them? Both of my reservations with this hotel have been through hotels.com"