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Reviews of Knights Inn Farmington Hill

1.5 out of 5
Knights Inn Farmington Hill
37527 Grand River Ave, Farmington Hills, MI

Reviews

5.8
Rating 10 - Excellent. 69 out of 366 reviews" "
Rating 8 - Good. 63 out of 366 reviews" "
Rating 6 - Okay. 79 out of 366 reviews" "
Rating 4 - Poor. 52 out of 366 reviews" "
Rating 2 - Terrible. 103 out of 366 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

4.8/10

Amenities

5.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

10/10 Excellent

Elvis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from dk on 18 Apr 2024
Dear ElvisYour feedback is precious to us, and we thank you for taking the time to share.

10/10 Excellent

Elvis

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Apr 2024
Response from dk on 15 Apr 2024
Dear ElvisThank you for choosing the Knights Inn-Farmington Hills, Michigan. we appreciate your feedback.

2/10 Terrible

Rick

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very disappointed with the room. Room was dirty, shower dirty, and the toilet. The fridge had sticky stuff in it. Bed had dirt all over the sheets. If I could of booked another motel I would of but I unfortunately couldn't afford it.
Stayed 1 night in Apr 2024
Response from dk on 8 Apr 2024
Dear RickI’m concerned about the problem you experienced at our hotel during your recent visit. I’m writing to thank you for taking the time to bring this matter to my attention. Please accept my sincere apology on behalf of our company, and be assured that the issues you have raised have been addressed, and that appropriated action has been taken. We take pride in our hotel, and do our best to prevent problems from recurring."

6/10 Okay

Cedric

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Basic accommodations for basic price. Staff was super friendly and the laundry room was fully functional.
Stayed 1 night in Mar 2024
Response from dk on 1 Apr 2024
Dear CedricThank you for staying with us. We appreciate your feedback.

2/10 Terrible

Graham

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from dk on 4 Apr 2024
Dear GrahamThis is not what we like to hear. Specific feedback serves us best, so please consider reaching out and letting us know where we fell short, so we can work to make positive changes. Thank you."

10/10 Excellent

Dominique

Stayed 2 nights in Mar 2024
Response from dk on 19 Apr 2024
Dear Dominique*It was a pleasure being your host during your time in the area. We appreciate your feedback.

6/10 Okay

Ivonne

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I liked the price but the room wasn't what i expected.
Stayed 1 night in Mar 2024
Response from dk on 18 Mar 2024
Dear IvonneThank you for choosing to stay with us on your recent visit to Farmington Hills. Guest satisfaction is very important to us, and we regret that we did not meet your expectations. Our team will look into your comments. we hope you consider returning in the future for the full experience of staying with us."

2/10 Terrible

Toshihide

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was dirty and noisy, air conditioner had a bad smell.
Stayed 8 nights in Feb 2024
Response from dk on 14 Mar 2024
Dear ToshihideIn reading your review, it is clear we failed to meet your needs, and for that, we are very sorry. Rest assured, we will determine your room and ensure it's given the necessary attention. We will also seize this opportunity to improve our service. Thank you for your feedback, and we wish you well."

10/10 Excellent

Ari

Stayed 2 nights in Mar 2024
Response from dk on 9 Mar 2024
Dear AriThank you for staying with us. We appreciate your feedback.

2/10 Terrible

Vernon

Disliked: Cleanliness, staff & service, amenities
The property should be closed
Stayed 1 night in Feb 2024
Response from dk on 23 Feb 2024
Dear VernonWe regret that you didn't have the exceptional visit we strive to provide our valued guests. If there was anything in particular we could've done to improve your time with us, please don't hesitate to let us know. In the future, we hope you consider returning for a better experience."

4/10 Poor

Stephanie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from dk on 15 Feb 2024
Dear StephanieThis is not what we like to hear. Specific feedback serves us best, so please consider reaching out and letting us know where we fell short, so we can work to make positive changes. Thank you."

4/10 Poor

Shiara

Disliked: Cleanliness
My husband said he got bitten by something and doesn’t want to return
Stayed 2 nights in Feb 2024
Response from dk on 8 Feb 2024
Dear Shiara Thank you for bringing your concerns to our attention. We assure you we will look into this to determine what may have occurred, and we hope you consider returning in the future for the full experience of staying with us."

10/10 Excellent

Dione

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from HEMANT on 12 Jan 2024
THANK YOU FOR STAY WITH US. COME BACK AGAIN.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Average Stay
Not a bad stay. Neighbors were extremely noisy 😑
Stayed 4 nights in Dec 2023
Response from dk on 25 Jan 2024
Dear GuestYour feedback is much appreciated, as we take every opportunity we can to improve our accommodations.

8/10 Good

Darrell

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from dk on 21 Dec 2023
Dear DarrellThank you for staying with us. We appreciate your feedback.

2/10 Terrible

Darrell

Stayed 1 night in Dec 2023
Response from dk on 18 Dec 2023
Dear DarrellThis is not what we like to hear. Specific feedback serves us best, so please consider reaching out and letting us know where we fell short, so we can work to make positive changes. Thank you."

8/10 Good

Jamie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
It was good they were nice for sure.
Stayed 1 night in Dec 2023
Response from dk on 14 Dec 2023
Dear JamieThank you for staying with us. We appreciate your feedback.

2/10 Terrible

Hans

Disliked: Cleanliness, amenities, property conditions & facilities
I woke up on time to see a roach crawling in the bed next to me.
Stayed 2 nights in Nov 2023
Response from dk on 25 Nov 2023
Dear Hans"Thank you for your review. Our property undergoes routine maintenance for pests; however, considering your comments, we have contacted our pest service so that the matter is promptly addressed. In the future, we hope for another chance to impress you."

2/10 Terrible

Chris

Travelled with family, Travelled with family and small children
Disliked: Amenities
Night Tim staff is rude and tried to over charge me
Stayed 1 night in Nov 2023
Response from dk on 25 Nov 2023
Dear ChrisI’m concerned about the problem you experienced at our hotel during your recent visit. I’m writing to thank you for taking the time to bring this matter to my attention. Please accept my sincere apology on behalf of our company, and be assured that the issues you have raised have been addressed, and that appropriated action has been taken. We take pride in our hotel, and do our best to prevent problems from recurring.Again, I want to thank you for taking the time to share your concerns with us.

8/10 Good

Sharle

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great location from Beaumont Hospital - easy to access. Also had police patrols on regular basis. Only complaint - No coffee on the premises.
Stayed 1 night in Nov 2023
Response from dk on 16 Nov 2023
Dear SharleThank you for choosing the Knights Inn-Farmington Hills, Michigan. Want you to know that the comments and suggestions we receive from our guests are taken seriously. Your willingness to share your recent experience is genuinely appreciated.

2/10 Terrible

Jamie

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms are clean staff acts it’s not there problem
Stayed 1 night in Nov 2023
Response from dk on 16 Nov 2023
Dear JamieProperty cleanliness is crucial to our team, and it is upsetting to learn of the state of the accommodations you received. There is no excuse, and we will make sure that housekeeping uses your feedback to take action and improve their diligence. We can't change the past, but we want nothing more than another chance to improve your perceptions of us in the future."

6/10 Okay

Aimee

Stayed 1 night in Nov 2023
Response from dk on 14 Dec 2023
Dear AimeeThank you for choosing the Knights Inn-Farmington Hills, Michigan. Want you to know that the comments and suggestions we receive from our guests are taken seriously. Your willingness to share your recent experience is genuinely appreciated.

2/10 Terrible

Carmen

Disliked: Cleanliness, property conditions & facilities
Not very clean
Stayed 2 nights in Nov 2023
Response from dk on 13 Nov 2023
Dear CarmenWe're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

PUNITA

Stayed 1 night in Nov 2023
Response from dk on 14 Dec 2023
Dear PunitaThank you for choosing to stay with us on your recent visit to Farmington Hills. We appreciate your feedback.

10/10 Excellent

Whitley

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from dk on 6 Nov 2023
Dear WhitleyThank you for staying with us. We appreciate your feedback.

10/10 Excellent

Dione

Stayed 7 nights in Oct 2023
Response from dk on 4 Nov 2023
Dear DioneThank you for staying with us. We appreciate your feedback.

8/10 Good

Jason

Liked: Staff & service
Disliked: Cleanliness
Good
Stayed 1 night in Oct 2023
Response from dk on 2 Nov 2023
Dear JasonThank you for staying with us. We appreciate your feedback.

4/10 Poor

Blayne

Disliked: Cleanliness, amenities
Room had a musty smell, rug was sticky and needed to be shampooed - there must’ve been a lot of pet dander in the room because my sinuses were stuffed up. Neighbors were up all night and I was not able to get any sleep. Other neighbors came into parking lot at 8:30 with music blaring.
Stayed 1 night in Oct 2023
Response from dk on 30 Oct 2023
Dear BlayneProperty cleanliness is crucial to our team, and it is upsetting to learn of the state of the accommodations you received. There is no excuse, and we will make sure that housekeeping uses your feedback to take action and improve their diligence. We can't change the past, but we want nothing more than another chance to improve your perceptions of us in the future."

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from dk on 2 Nov 2023
Dear DerekThank you for staying with us. We appreciate your feedback.

4/10 Poor

Jacob

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was ok if you don’t mind all the people that live there bothering you! Was given a hard time for parking in front of my room because the “resident” next door (who was not there) was handicapped and needed the extra room. (Now I understand that but the room I picked was no where near a handicapped spot and had the man who needed space asked I wouldn’t have been irritated but it was his resident neighbor who came out and started complaining!) I needed a place for a night and this place felt more like a section living not a fast night stay
Stayed 1 night in Oct 2023
Response from dk on 7 Oct 2023
Dear JacobThank you for choosing the Knights Inn-Farmington Hills, Michigan. Want you to know that the comments and suggestions we receive from our guests are taken seriously. Your willingness to share your recent experience is genuinely appreciated.

4/10 Poor

Naveen

Disliked: Cleanliness, property conditions & facilities, room comfort
Room stinky, dirty sheets and towels
Stayed 3 nights in Sep 2023
Response from dk on 5 Oct 2023
Dear NaveenI’m concerned about the problem you experienced at our hotel during your recent visit. I’m writing to thank you for taking the time to bring this matter to my attention. Please accept my sincere apology on behalf of our company, and be assured that the issues you have raised have been addressed, and that appropriated action has been taken. We take pride in our hotel, and do our best to prevent problems from recurring."

2/10 Terrible

Jennifer

Stayed 1 night in Sep 2023
Response from dk on 19 Oct 2023
Dear JenniferIt is our goal to deliver superior service and comfortable accommodations to every guest who stays with us, and we deeply regret any perception that this was not the case. While we appreciate you for taking the time to write us a short review, we would love the opportunity to learn what aspects of your stay we could have improved upon. We welcome the opportunity to have you back and improve upon your initial impression.

10/10 Excellent

Jim N Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hey, My cousin was with me and the only issue with the room, not handicapped accessible, had to step up to get in the room. and no grab bars in the bathroom. Bed was finally low this time.
Stayed 1 night in Sep 2023
Response from dk on 25 Sept 2023
Dear JimThank you for bringing your concerns to our attention. We assure you we will look into this to determine what may have occurred, and we hope you consider returning in the future for the full experience of staying with us."

6/10 Okay

Pav

Stayed 3 nights in Sep 2023
Response from dk on 12 Oct 2023
Dear PavThank you for staying with us. We appreciate your feedback.

2/10 Terrible

Dominic

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst dump I have ever stayed in. It was disgusting. Smelled foul .
Stayed 1 night in Sep 2023
Response from dk on 18 Sept 2023
Dear DominicIn reading your review, it is clear we failed to meet your needs, and for that, we are very sorry. Rest assured, we will determine your room and ensure it's given the necessary attention. We will also seize this opportunity to improve our service. Thank you for your feedback, and we wish you well."

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from dk on 18 Sept 2023
Dear GuestThank you for staying with us. We appreciate your feedback.

4/10 Poor

Gordon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was nice, and I didn't have super high expectations for $55/night. But the room was not clean. Just not clean. Unfortunately, I got in late and didn't have time or energy to get a different hotel since there was a conference in town and everything was booked in the area. Alas... I slept there, and left feeling a bit dirty and everything smelled like smoke, even though it was a "non-smoking" room.
Stayed 2 nights in Sep 2023
Response from dk on 15 Sept 2023
Dear GordonWe are so sorry to hear about your experience. Our goal is always to provide clean, comfortable, and well-maintained accommodations, and your feedback lets us know that we have room for improvement. The next time you're in the area, we would love nothing more than a chance to make this up to you."

4/10 Poor

Joann

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from dk on 15 Sept 2023
Dear JoannThank you for staying with us. We appreciate your feedback.

2/10 Terrible

Janice

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately, the property needs to be inspected. Bathroom has mold. Needs to be upgraded and thoroughly cleaned. I was disappointed. Pictures look nothing like this property.
Stayed 8 nights in Sep 2023
Response from dk on 10 Sept 2023
Dear JaniceI’m concerned about the problem you experienced at our hotel during your recent visit. I’m writing to thank you for taking the time to bring this matter to my attention. Please accept my sincere apology on behalf of our company, and be assured that the issues you have raised have been addressed, and that appropriated action has been taken. We take pride in our hotel, and do our best to prevent problems from recurring

2/10 Terrible

Katie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room they gave us the smoke detector was beeping like low battery, there was no top sheet on the bed, ithe room reeked of smoke, amd there were clothes in the dresser. The second room was a little better but no blanket on the bed. In the morning i went to shower amd realized there was mo shower curtain. We still showered but then the floor was soaking wet. We just needed a place to sleep overnight and shower in the morning, so I wasn't expecting much. This motel was terrible, i would never stay there again.
Stayed 1 night in Sep 2023
Response from dk on 7 Sept 2023
Dear KatieWe always aim to provide a clean and comfortable experience, so it is unfortunate that your time with us was nor reflective of our usual quality. Rest assured, our housekeeping team will be notified about your concerns so that they can keep a more detailed eye out for issues in the future. Should your travels being you back our way, we'd love for another chance to impress you.

2/10 Terrible

Andrew

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was not clean, Piss in the toilet upon check-in. Sheets seemed okay but nothing was great. The Wi-Fi was terrible, Ended up checking out after being there for 30 minutes and went to another hotel.
Stayed 1 night in Sep 2023
Response from dk on 7 Sept 2023
Dear AndrewGuest feedback is appreciated, as it's the best way for us to understand how we can improve our accommodations. Please accept our apologies for any lapse in housekeeping service you experienced during your stay. This is not typical, and rest assured we have passed along your comments for prompt resolution. We would love to show you a better experience when your travels next bring you our way."

8/10 Good

Jason

Liked: Staff & service
Stayed 2 nights in Aug 2023
Response from dk on 7 Sept 2023
Dear JasonThank you for staying with us. We appreciate your feedback.

6/10 Okay

Hussain Hamid

It was normal stay
Stayed 2 nights in Aug 2023
Response from dk on 7 Sept 2023
Dear HussainThank you for staying with us. We appreciate your feedback.

2/10 Terrible

Douglas

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Took a 10 minutes to check in, no one else was checking in. The room door stuck open and loud. The smell when you walked in was horrific, the floors were sticky, dirty sheets/ blanket, dirty shower and toilet dried urine spots on toilet seat, bed was broken and sounded like pots hitting together when either of us would move, t.v./ cable kept cutting out. People screaming profanities all night, smelly A.C.
Stayed 1 night in Aug 2023
Response from dk on 21 Aug 2023
Dear DouglasGuest feedback is appreciated, as it's the best way for us to understand how we can improve our accommodations. Please accept our apologies for any lapse in housekeeping service you experienced during your stay. This is not typical, and rest assured we have passed along your comments for prompt resolution. We would love to show you a better experience when your travels next bring you our way."

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from dk on 13 Aug 2023
Dear MattThank you for staying with us. We appreciate your feedback.

8/10 Good

John

Stayed 1 night in Aug 2023
Response from dk on 7 Sept 2023
Dear JohnThank you for staying with us. We appreciate your feedback.

2/10 Terrible

Ashley

Disliked: Staff & service, property conditions & facilities, room comfort
Tv remote didnt work, only one set of towels. Bed was hard and had burn holes and other stains on the sheets
Stayed 2 nights in Aug 2023
Response from dk on 10 Aug 2023
Dear AshleyWe're very sorry for our lapse in housekeeping diligence and wish that we had been made aware of this situation so that we could make the proper amends. Rest assured, we will share your insights with our team so that we can seize any and all opportunities for improvement. Should you find yourself in the area again, our friendly team would be grateful for another chance to host you.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Jul 2023
Response from dk on 6 Aug 2023
Dear DanielThank you for staying with us. We appreciate your feedback.

2/10 Terrible

Ranel

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from dk on 3 Aug 2023
Dear RanelThis is not what we like to hear. Specific feedback serves us best, so please consider reaching out and letting us know where we fell short, so we can work to make positive changes. Thank you."

8/10 Good

Phillip

Travelled with family
Liked: Property conditions & facilities
Definitely worth the money
Stayed 1 night in Jul 2023
Response from dk on 29 Jul 2023
Dear Phillip Thank for staying with us. we appreciate your feedback.