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Reviews of Sonesta Select Detroit Auburn Hills

3 out of 5
Sonesta Select Detroit Auburn Hills
2550 Aimee Lane, Auburn Hills, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 497 out of 1001 reviews" "
Rating 8 - Good. 342 out of 1001 reviews" "
Rating 6 - Okay. 92 out of 1001 reviews" "
Rating 4 - Poor. 41 out of 1001 reviews" "
Rating 2 - Terrible. 29 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Megan on 12 Apr 2024
Thank you for staying with us!

10/10 Excellent

Kene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was perfect! I stay here a couple times throughout the year and it’s always amazing. Clean, quiet, and comfy.
Stayed 1 night in Mar 2024
Response from Bob on 1 Apr 2024
Thank you for staying with us and taking the time to fill out the review. We are glad you had a good stay and hope to see you soon.

10/10 Excellent

james

Very quiet ! Pool was a little cold
Stayed 1 night in Mar 2024
Response from Bob on 30 Mar 2024
Thank you for staying with us and taking the time to fill out the review. We hope to see you again.

8/10 Good

Kristy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was surprised with the cleanliness of the property for the reasonable price. May need some updating. Disappointed that the bar area was not open when I was there but overall, I would stay again.
Stayed 1 night in Mar 2024
Response from Bob on 30 Mar 2024
Thank you for staying with us and taking the time to fill out the review. We hope to see you again.

10/10 Excellent

Kathy

Stayed 1 night in Mar 2024
Response from Bob on 16 Apr 2024
Thank you for staying with us and taking the time to fill out the review. We hope to see you again.

6/10 Okay

Stephanie

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Megan on 18 Mar 2024
I am sorry that we fell short on your last stay with us.If you would like to talk more about your stay please give me a call at the hotel.

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Megan on 18 Mar 2024
Thank you!

6/10 Okay

DJhonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rowdy group in pool area. We left and didn’t stay the night. We checked out about 2 hours after we checked in and I’m still waiting on my credit.
Stayed 1 night in Feb 2024
Response from Megan on 18 Mar 2024
I am very sorry to hear about your stay.

8/10 Good

John

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Megan on 18 Mar 2024
Thank you for staying with us!

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very neet and modern
Stayed 1 night in Jan 2024
Response from Megan on 18 Mar 2024
Thank you for staying with us.We hope to see you again soon.

10/10 Excellent

Savath

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Megan on 18 Mar 2024
Thank you for staying with us.

10/10 Excellent

Jay

Stayed 2 nights in Feb 2024
Response from Bob on 23 Mar 2024
Thank you for staying with us and taking the time to fill out the review. We hope to see you again.

10/10 Excellent

Lorie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Megan on 18 Mar 2024
Thank you!

8/10 Good

Benjamin

Business traveller
Liked: Cleanliness, staff & service, room comfort
Nice hotel. Clean. Needs some attention.
The rooms were clean. The rooms were not serviced at all while we were there for the week. The beds were nice and comfortable. The exercise room is in a bit of a shambles. There are several dumbells missing from the weight tree so you can't do a workout with the weights. I thought the hotel had a hot tub in the past but didn't see it in the pool area any more.
Stayed 5 nights in Jan 2024
Response from Megan on 18 Mar 2024
Hello,I am sorry that this reply has come so late.I am sorry for the confusion as housekeeping is by request. We do sometimes have the weights go missing and have to replace them and it just takes a little time for that to happen. I am sorry that couldn't do your workout.We did have a hot tub at one point but it was taken out around late 2015.I hope that we get to have you as a guest again and you can have a better stay.

8/10 Good

Rich

Stayed 2 nights in Jan 2024
Response from Megan on 18 Mar 2024
Thank you for staying with us!

8/10 Good

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, not free parking…
Awesome place to stay. Was surprised that I pre-paid for my stay and then was billed an extra $5/night for parking out of the “incidentals” deposit. Guys, you have a private parking lot on your property, perhaps just build that into the nightly price instead of trying to pull a fast one in the “incidentals”. Just a shady business practice by a great place to stay.
Stayed 1 night in Jan 2024

10/10 Excellent

Kene

Stayed 1 night in Dec 2023

8/10 Good

JOHN H

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Expedia, add said breakfast and parking was included.
Stayed 2 nights in Dec 2023
Response from Megan on 18 Mar 2024
Thank you for staying with us.I am sorry for the confusion. I hope that rest of your stay was great.

10/10 Excellent

Nicole

Stayed 2 nights in Dec 2023

10/10 Excellent

STEPHANIE

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are super nice and very on point. They went out of their way for our golden retrievers. They even gave us information on the closest vet and emergency vets. My girls felt at home and we had a good nights rest for a company party next door. I let ally liked the inner area and the rooms with the sliding glass doors that open to it. Very nice. Breakfast was good and the coffee was on point. The lady in the office is awesome.

10/10 Excellent

Nelda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Alisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Shamika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience overall
It was amazing Clean and welcoming I’ll go back anytime
Stayed 1 night in Dec 2023

8/10 Good

Rasha

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

8/10 Good

Diana, Lake Odessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Sandra

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Slooowwww check in
No one at the front desk. Had to stand their and wait 25 minutes
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
I only stayed for 1 night. Easy check in and check out. Front desk was very polite and helpful. Great stay
Stayed 1 night in Dec 2023

10/10 Excellent

Marshall

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice quiet and clean
Stayed 1 night in Dec 2023
Response from Bob on 5 Dec 2023
Thank you for your reservation and taking the time to fill out the review. We hope to see you again.

4/10 Poor

Andrea

Disliked: Cleanliness, staff & service
Not As Advertised
Checked in and went up to the room which was dirty. There is no bar or restaurant. They sell a small selction of beer and wine and that counts as the bar.
Stayed 1 night in Nov 2023
Response from Bob on 5 Dec 2023
Thank you for your reservation and taking the time to fill out the review.

10/10 Excellent

Chelsea

Travelled with group
Liked: Cleanliness, staff & service
One drawer wouldn’t stay shut
Stayed 1 night in Dec 2023
Response from Bob on 5 Dec 2023
Thank you for your reservation and taking the time to fill out the review. We hope to see you again.

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and quiet hotel. Friendly staff. Comfortable bed.
Stayed 1 night in Nov 2023
Response from Justin on 4 Dec 2023
Thank you for staying with us. We appreciate you taking the time to post a review.

4/10 Poor

Natalie

Travelled with partner
Disliked: Amenities
The pool was extremely cold, and the clientele at this location or noisy, sloppy, burping in hallways, allowing children to roam and run in the hallways, cigarette smoke was apparent, we felt rather unsafe most of the time.
Stayed 3 nights in Nov 2023
Response from Bob on 4 Dec 2023
Thank you for staying with us and taking the time to fill out the review.

6/10 Okay

Allen

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was very helpful. Water pressure was terrible. Pool was dirty and cold. Room temperature was easily adjusted.
Stayed 1 night in Nov 2023
Response from Bob on 4 Dec 2023
Thank you for staying with us and taking the time to fill out the review.

10/10 Excellent

Annanisha

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Bob on 23 Nov 2023
Thank you for staying with nus and taking the time to fill out the review. We hope to see you again.

8/10 Good

Natalie

Stayed 2 nights in Oct 2023
Response from Bob on 18 Nov 2023
Thank you for staying with us and taking the time to fill out the review. We hope to see you again.

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In town for concert
Stayed one night while in town for a concert. I had no experience with this brand but the room and property were great
Stayed 1 night in Oct 2023
Response from Bob on 12 Oct 2023
Thank you for staying with us and taking the time to fill out the review. We hope to see you again.

4/10 Poor

Dawn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Meh
I thought with the extra price it would be a nicer place to stay. You don’t always get what you pay for. No breakfast or coffee served. Carpet was yucky so had to wear flip flops while in the room. Overall, not impressed. Will not be staying at any of these hotels again. Too bad.
Stayed 2 nights in Oct 2023
Response from Bob on 12 Oct 2023
We are sorry you did not enjoy your stay. Thank you for filling out the review so your concerns can be addressed.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Live snd learn.
Room was clean. Service desk was friendly. Just expect an extra $100 to come out of your account after you check out for a “deposit “ for the room. It will then take several days to be credited to your account. They also charge for breakfast and a $5/ night charge to park your car in their lot.
Stayed 1 night in Sep 2023
Response from Bob on 28 Sept 2023
Thank you for staying with us and taking the time to fill out the review.

10/10 Excellent

laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Bob on 28 Sept 2023
Thank you for staying with us and taking the time to fill out the review.

10/10 Excellent

Jenna

Stayed 1 night in Sep 2023
Response from Bob on 15 Oct 2023
Thank you for your reservation and taking the time to fill out the review. We hope to see you again.

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
D
Stayed 2 nights in Sep 2023
Response from Bob on 24 Sept 2023
Thank you for staying with us and taking the time to respond to the review.

10/10 Excellent

adannaya, Columbus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very easy check in and check out. just what i needed after i attended a concert *i was out of town and didn't not want to drive home that night!*
Stayed 1 night in Sep 2023
Response from Bob on 20 Sept 2023
Thank you for staying with us and taking the time to fill out the review. We hope to see you again.

8/10 Good

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mini fridge was mini nd falling apart, breakfast is over priced, but overall good, clean, quiet place.
Stayed 1 night in Sep 2023
Response from Bob on 20 Sept 2023
Thank you for staying with us and taking the time to fill out the review. We hope to see you again.

10/10 Excellent

Brandi

Stayed 1 night in Sep 2023
Response from Bob on 20 Sept 2023
Thank you for staying with us and taking the time to fill out the review. We hope to see you again.

2/10 Terrible

Justin

Stayed 1 night in Sep 2023
Response from Bob on 8 Oct 2023
Thank you for staying with us and taking the time to fill out the review.

8/10 Good

Velma

Travelled with family
Liked: Cleanliness, property conditions & facilities
I was put in a room with a connecting door and the people in the connecting room were really loud and kept me up all night
Stayed 1 night in Sep 2023
Response from Bob on 31 Oct 2023
Thank you for staying with us and taking the time to fill out the review. We are sorry you had trouble with your neighbor. Hopefully we will see you again.

10/10 Excellent

Jack

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Bob on 20 Sept 2023
Thank you for staying with us and taking the time to fill out the review. We hope to see you again.

8/10 Good

Ryan

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Bob on 20 Sept 2023
Thank you for staying with us and taking the time to fill out the review. We hope to see you again.