Indoor pool

Reviews of Caesars Windsor

4 out of 5
Caesars Windsor
377 Riverside Dr E, Windsor, ON

Reviews

8.4

Very good

Rating 10 - Excellent. 1018 out of 1849 reviews" "
Rating 8 - Good. 428 out of 1849 reviews" "
Rating 6 - Okay. 170 out of 1849 reviews" "
Rating 4 - Poor. 127 out of 1849 reviews" "
Rating 2 - Terrible. 106 out of 1849 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lesley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxurious and beautiful. Only negative is finding the check in.. its like a maze from the general parking
Stayed 1 night in Mar 2024

8/10 Good

donna

Liked: Cleanliness, staff & service, property conditions & facilities
They need to make check in better. Instead of walking across the casino to check in and then walking back across the casino to get your room. And better parking
Stayed 1 night in Mar 2024

10/10 Excellent

Philomena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay am planning future stays at this location
Stayed 1 night in Jan 2024

10/10 Excellent

Jennifer

Liked: Cleanliness
Stayed 1 night in Mar 2024

4/10 Poor

Nicole

Business traveller
Disliked: Staff & service
The wifi did not work in the room, long line ups to check in or to speak to anyone at the desk, and no one answered the phone if you called the desk. No room service available, breakfast not available until 8 am at the restaurant. Walls thin so conversations in the adjacent room could be heard, as well as everything else.
Stayed 3 nights in Mar 2024
Response from Sydney on 26 Mar 2024
Thank you for your feedback, Nicole.

4/10 Poor

Michelle

Travelled with family
Liked: Cleanliness, property conditions & facilities
Didn’t care for the long trek from parking garage to reception desk..no cream/ milk or sugar in room for coffe😟 Asked ( by email) sent to property for late check out at 12pm ,was told ok yet maid was knocking on door at 10:15 as her shift was ending and wanted to replenish our linens? Note posted in rooms says 3 days before changing linens, towels unless asked otherwise… Beds at Doubletree much more comfortable..Will walk to casino from there next time.
Stayed 1 night in Mar 2024
Response from Sydney on 26 Mar 2024
Thank you for your feedback, Michelle. We have passed on your comments to the hotel staff.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Price is Right Show.
Stayed 1 night in Mar 2024
Response from Sydney on 26 Mar 2024
Thank you for your review, Brenda!

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As expected, excellent
Stayed 1 night in Mar 2024
Response from Sydney on 26 Mar 2024
Thank you for your review, Andy! We are glad you enjoyed your stay.

10/10 Excellent

brock

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sydney on 26 Mar 2024
Thank you for your review, Brock!

6/10 Okay

Al

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My stay as far as sights was good, Price is right was an amazing experience, and Ariius was an entertaining scene. My only complaint would be the only night me and my wife actually tried to enjoy our room. Some idiot decided to break pictures in the hallway and fight with who ever he invited to his room. And after dealing with the loudness of him the staff came in the middle of the night and was loud with the cleaning of the glass. Destroyed our chances of a good night sleep before we had to head back out in the morning.
Stayed 2 nights in Mar 2024
Response from Sydney on 26 Mar 2024
Thank you for your feedback, Al.

8/10 Good

Dalbir

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sydney on 26 Mar 2024
Thank you for your review, Dalbir.

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service and staff. Alot of entrances we not available which made it difficult for smokers who did not want to be crowded in a smoking section within the casino... which was our choice we still walked ... just slightly inconvenient.
Stayed 2 nights in Mar 2024
Response from Sydney on 25 Mar 2024
Thank you for your feedback, Douglas!

10/10 Excellent

Maxim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sydney on 25 Mar 2024
Thank you for your review, Maxim!

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed a room for a concert and we were very happy with our stay. The staff was great, and hopefully next time we can get a river front view.
Stayed 1 night in Mar 2024
Response from Sydney on 25 Mar 2024
Thank you for your review, Nancy! We are so glad you enjoyed your stay.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Water front and with places to walk downtown
Stayed 1 night in Mar 2024
Response from Sydney on 25 Mar 2024
Thank you for your positive review, Tom!

6/10 Okay

LADONNA

Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Kiley Gray on 21 Mar 2024
Thank you for your feedback, Ladonna.

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great staff and hotel room and restaurants.
Stayed 1 night in Mar 2024
Response from Kiley Gray on 21 Mar 2024
We're thrilled to hear that you enjoyed your stay at Caesars Windsor, Brian! We appreciate your positive feedback and hope to welcome you back again soon.

4/10 Poor

tina

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
It was ok but I was charged $20 for parking & was charged more for for hotel fees. It has such a limited choice of foods no room service. And their slot machines are tighter than a you know what.
Stayed 1 night in Mar 2024
Response from Kiley Gray on 21 Mar 2024
Thank you for your feedback, Tina.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kiley Gray on 21 Mar 2024
We appreciate your 5-star rating, Timothy! Thank you for taking the time to share your feedback with us.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kiley Gray on 21 Mar 2024
We appreciate your feedback, Kevin. If there is anything we can do to improve your experience, please don't hesitate to contact us. Thank you for choosing Caesars Windsor.

10/10 Excellent

Gurvinder

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Kiley Gray on 22 Mar 2024
Thank you for your feedback, Gurvinder. We hope to see you again soon.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay friendly respectful staff.
Stayed 1 night in Mar 2024
Response from Kiley Gray on 19 Mar 2024
Thank you for your feedback, William! We look forward to seeing you again soon.

10/10 Excellent

Lawrence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and close to Detroit.
Stayed 1 night in Mar 2024
Response from Kiley Gray on 20 Mar 2024
Thank you for your feedback, Lawrence! We hope to see you again soon.

10/10 Excellent

Megumi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Kiley Gray on 20 Mar 2024
Thank you for your feedback, Megumi! We hope to see you again soon.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful evening at concert with dinner Nero’s And comfortable bed
Stayed 1 night in Mar 2024
Response from Kiley Gray on 20 Mar 2024
Thank you for your feedback, Anthony! We hope to see you again soon.

6/10 Okay

Richard

Travelled with partner
Disliked: Cleanliness
When you book for over three nights there are no housekeeping services. We had to call everyday for coffee and water to be replaced. Do not stay in the Augustus Tower if you plan on using the pool unless you want to walk across the entire casino each time.
Stayed 5 nights in Mar 2024
Response from Kiley Gray on 20 Mar 2024
Thank you for your feedback, Richard! We hope to see you again soon.

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and quick check in.
Stayed 1 night in Mar 2024
Response from Kiley Gray on 20 Mar 2024
Thank you for your feedback, Donald! We hope to see you again soon.

4/10 Poor

Brooklyn

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
Getting greeted into the hotel was really nice, but I felt as if the entire time we were there because we were only 19 every younger person who checked her ID was very rude to us just let everybody else walk right past us who literally looked our age if they didn’t treat us like that I would’ve had a way better rating for this hotel but my bathroom was very dirty, the shower and the bathtub so I would say that this hotel is not very clean as well. I also never even got to use the pool after trying 14 different times to get there it was packed every single time I went at 9:31 night hoping to get in for the last 30 minutes and the staff member told me to get out of the bathroom because the pool is gonna be closing soon like it was just rude behavior there there was a couple nice staff members, but very little for how good of a hotel this is supposed to be.
Stayed 2 nights in Mar 2024
Response from Kiley Gray on 20 Mar 2024
Thank you for your feedback, Brooklyn. We appreciate you taking the time to provide us with your comments. We have shared these with our hotel management team for their awareness.

2/10 Terrible

Nicolas

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothkng staff was horrible and the room
Stayed 1 night in Mar 2024
Response from Kiley Gray on 20 Mar 2024
Thank you for your feedback, Nicolas.

6/10 Okay

Basmatee

Liked: Property conditions & facilities
No room service, not restaurant on site
Stayed 2 nights in Mar 2024
Response from Kiley Gray on 20 Mar 2024
Thank you for your feedback, Basmatee.

10/10 Excellent

Sandi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and hotel was clean. Lots to do in the area with great restaurants to choose from.
Stayed 1 night in Mar 2024
Response from Kiley Gray on 20 Mar 2024
Thank you for your feedback, Sandi! We hope to see you again soon.

10/10 Excellent

Desiree

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here everytime. So easy to check in and out
Stayed 1 night in Mar 2024
Response from Kiley Gray on 20 Mar 2024
Thank you for your feedback, Desiree! We hope to see you again soon.

8/10 Good

Blake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As expected; a nice relaxing trip with a pool and hot tub.
Stayed 2 nights in Mar 2024
Response from Kiley Gray on 20 Mar 2024
Thank you for your feedback, Blake! We hope to see you again soon.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sydney on 26 Mar 2024
Thank you for your review, Ashley! We are happy you enjoyed your stay.

10/10 Excellent

Nathan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar and casino bartenders are awesome!! Great recommendations and overall the best service my entire stay.
Stayed 3 nights in Mar 2024
Response from Kiley on 13 Mar 2024
Thank you for your review, Nathan! We're glad to hear you enjoyed your stay. We hope to welcome you back again soon!

10/10 Excellent

Ron

Liked: Cleanliness, property conditions & facilities
They do not have EV chargine stations - they have power but you need your own charging cables and its only 110.
Stayed 1 night in Mar 2024
Response from Sydney on 26 Mar 2024
Thank you for your feedback, Ron.

10/10 Excellent

KEFA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kiley Gray on 20 Mar 2024
Thank you for your feedback, Kefa.

10/10 Excellent

Kay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful, very clean the staff was so friendly and helpful when we got lost. The only issue we had was the parking lot was far from the front counter, so walking with our luggage it was hard. Other than that the hotel was amazing
Stayed 1 night in Mar 2024
Response from Kiley on 11 Mar 2024
Thank you for your feedback, Kay! We hope to see you again soon.

8/10 Good

Ev-Anne

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the choice of restaurants and the variety of casino games.
Stayed 1 night in Mar 2024
Response from Kiley on 11 Mar 2024
We're glad to hear you enjoyed your experience with us! We hope to welcome you back again soon.

10/10 Excellent

Danbi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kiley on 11 Mar 2024
Thank you for your feedback, Danbi! We hope to see you again soon.

10/10 Excellent

FRANCIS

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 3 nights in Mar 2024
Response from Kiley on 11 Mar 2024
Thank you for your feedback, Francis! We hope to see you again soon.

8/10 Good

Derek T

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very slow check-in process.
Stayed 1 night in Mar 2024
Response from Kiley on 11 Mar 2024
Thank you for your feedback, Derek. We've shared your review with our hotel management team for their awareness.

10/10 Excellent

Carrie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious and comfortable! The self parking lot was a little steep and tight, but overall great. Had a great night!
Stayed 1 night in Mar 2024
Response from Kiley on 11 Mar 2024
We're so glad to hear you enjoyed your experience with us, Carrie! We look forward to welcoming you back again soon.

10/10 Excellent

Michelle

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kiley on 11 Mar 2024
Thank you for your feedback, Michelle.

10/10 Excellent

Megan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet.
Stayed 1 night in Mar 2024
Response from Kiley on 11 Mar 2024
Thank you for your feedback, Megan. We hope to see you again soon.

6/10 Okay

Billy

Stayed 1 night in Mar 2024

6/10 Okay

Kathy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff wasn’t that friendly and wifi connection was horrible
Stayed 3 nights in Feb 2024
Response from Kiley on 11 Mar 2024
Thank you for your feedback, Kathy. We have shared your review with the appropriate teams internally for their awareness.

10/10 Excellent

Christine

Stayed 1 night in Mar 2024

8/10 Good

erhardt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very dated but functional as a casino hotel . It is a few minutes from the border tunnel crossing which makes it ideal for cross border shopping or other events .
Stayed 2 nights in Feb 2024
Response from Kiley on 11 Mar 2024
Thank you for your feedback, Erhardt.

8/10 Good

Maurice& Lynne

Business traveller
Liked: Amenities, property conditions & facilities
Great locatio as far as on the water/ boardwalk but nothing else around.
Stayed 1 night in Mar 2024
Response from Kiley on 6 Mar 2024
Thank you for your feedback, Maurice and Lynne!