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"I booked 1 room in Hotel Sonnenhof on 16th February, via Hotels.com, for a stay commencing on 28th May. Hotel sent me a message on 27th May that I was not in Hotel Sonnenhof in Timelkam, but at an apartment in Lenzing, 4.5km further away. No pre-warning was given, no rationale for the change in location, no option to cancel or reduction in rate was offered. I was very upset when I received the message on 27th May (the day before I was due to stay at the hotel). It was really inconvenient to be in a different location from my friend, and required that I drive back and forth from Timelkam to Lenzing multiple times. As I was only informed the day before the stay was due to start, I had no option to cancel and rebook elsewhere as nothing else was available. In addition, the apartment was in a poor location, not of a good quality, and the kitchen crockery was incomplete. The hotel reception was very slow to respond to communication, and only available in the mornings. Do not stay here - very poor service."

"Very friendly, helpful staff. Took time to help us find a house that our grandmother lived in. Made excellent recomendations for sights in the area. Very clean rooms with comfortable beds. Very good restaurant on sight The included breakfast buffet was wonderful"

"Great hotel. Fantastic breakfast."

"Extraordinary hotel, like staying in a 18 century palace with modern conveniences. Building originally built as monastery in the 8 century. Beautiful lake town, but the hotel alone is worth the trip. All hotel staff were wonderful. Highly recommended."

"Pretty much everything about this property was perfect. We wanted to stay somewhere outside of Salzburg for the Christmas markets, and to also see markets in some of the lake towns. We really loved it. It is a little far from Salzburg, though. It is a beautiful area of Austria and the cabin was the perfect size and comfort for our stay."

"Friendly reception staff and nice breakfast. Quirky and interesting/nice room furnishings too. Good location for exploring Salzkammergut"