My stay at this Vacasa rental was deeply disappointing due to a total lack of communication and several alarming safety failures. Before booking, I messaged the host regarding a late checkout and never received a response. On the day of arrival, I messaged again via Vrbo for the entry code and was ignored once more. I eventually had to spend ten minutes on hold with customer service just to get into the unit. The arrival was a mess; the gate guards had no record of my stay, and due to incorrect GPS coordinates, I spent fifteen minutes driving around the complex just to find the front door.The unit itself is in a state of clear neglect. Upon entry, I noticed broken blinds, dirty carpets, and couches so dated they felt "gross" to sit on. I even had to kill a cockroach in the bathroom. The maintenance issues are more than just cosmetic—they are dangerous. While moving a patio chair, I sliced the top of my foot on a rusted, broken chair leg. Inside, an ancient power strip appears to be a major fire risk. Most concerning was the lack of security; there were no deadbolts or secondary interior locks to secure the door from the inside, leaving me feeling uneasy throughout my stay.Even the common areas were poorly kept. One of the three hot tubs had a water level significantly lower than the filter, meaning the water wasn't being properly circulated or cleaned. Between the physical injury, the pests, and the complete lack of host responsiveness, I cannot recommend this property.