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Reviews of The Rewind West Des Moines, Tapestry Collection by Hilton

4 out of 5
The Rewind West Des Moines, Tapestry Collection by Hilton
6075 Mills Civic Pkwy, West Des Moines, IA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 423 out of 662 reviews" "
Rating 8 - Good. 167 out of 662 reviews" "
Rating 6 - Okay. 36 out of 662 reviews" "
Rating 4 - Poor. 23 out of 662 reviews" "
Rating 2 - Terrible. 13 out of 662 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I recently stayed at the hotel while visiting the Des Moines area for a family wedding. Not only was it a beautiful hotel and a very comfortable room, the staff was so pleasant and helpful whenever we had questions. We loved the breakfast buffet at Johnny’s Steakhouse, it was so delicious! And we really liked how centrally located it was for other dining and shopping in the area. I would definitely recommend this hotel to anyone staying in the area, and I would stay here again the next time I’m in town.
Stayed 3 nights in Mar 2024

10/10 Excellent

Lisa

Stayed 1 night in Dec 2023

10/10 Excellent

DONALD

Stayed 1 night in Dec 2023

10/10 Excellent

Elizabeth, Ashland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jane, Belleville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was quite comfortable and very clean. The restaurant inside the hotel is excellent and worth a visit, even if you're not staying at the hotel. The staff at the hotel and restaurant were friendly and courteous.
Stayed 2 nights in Nov 2023

10/10 Excellent

Lauren

Stayed 1 night in Oct 2023

10/10 Excellent

Boyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Chris

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Justin on 10 Oct 2023
We appreciate you sharing your feedback about your recent stay with us. Your input provides much needed guidance on how we can improve in our goal to provide you the best experience possible. I am delighted to hear you had an overall pleasant stay.We thank you for your patronage and we look forward to seeing you in the near future upon your next visit to the area.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Justin on 28 Sept 2023
We appreciate you sharing your feedback about your recent stay with us. Your input provides much needed guidance on how we can improve in our goal to provide you the best experience possible. I am delighted to hear you had an overall pleasant stay.Thank you for you patronage and we look forward to seeing you in the near future upon your next visit to the area.

10/10 Excellent

Joesph P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Justin on 16 Sept 2023
Thank you for sharing your feedback about your recent stay with us. Your input provides much needed guidance on how we can improve in our goal to provide you the best experience possible. I am delighted to hear you had a pleasant stay.Thank you for your patronage and we look forward to seeing you in the near future upon your next visit to the area.

10/10 Excellent

Jayme

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were super comfortable great water pressure and super quiet inside the rooms. Very clean. definitely staying here again.
Stayed 2 nights in Aug 2023
Response from Justin on 16 Sept 2023
Thank you for sharing your feedback about your recent stay with us. Your input provides much needed guidance on how we can improve in our goal to provide you the best experience possible. I am delighted to hear you had a pleasant stay.Thank you for your patronage and we look forward to seeing you in the near future upon your next visit to the area.

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Repeat, customer
Great atmosphere great restaurant nice rooms. We stay here whenever. We’re in town!
Stayed 1 night in Aug 2023
Response from Justin on 16 Sept 2023
Thank you for sharing your feedback about your recent stay with us. Your input provides much needed guidance on how we can improve in our goal to provide you the best experience possible. I am delighted to hear you had a pleasant stay.Thank you for your patronage and we look forward to seeing you in the near future upon your next visit to the area.

10/10 Excellent

Martina

Stayed 1 night in Aug 2023
Response from Justin on 16 Sept 2023
Thank you for sharing your feedback about your recent stay with us. Your input provides much needed guidance on how we can improve in our goal to provide you the best experience possible. I am delighted to hear you had a pleasant stay.Thank you for your patronage and we look forward to seeing you in the near future upon your next visit to the area.

10/10 Excellent

Joe, ROTTERDAM

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean & beautiful. The staff was very polite & helpful.
Stayed 1 night in Aug 2023
Response from Justin on 16 Sept 2023
Thank you for sharing your feedback about your recent stay with us. Your input provides much needed guidance on how we can improve in our goal to provide you the best experience possible. I am delighted to hear you had a pleasant stay.Thank you for your patronage and we look forward to seeing you in the near future upon your next visit to the area.

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

joshua

Stayed 1 night in Jul 2023

10/10 Excellent

Lisa

Stayed 2 nights in Jul 2023
Response from Justin on 11 Jul 2023
Thank you for sharing your feedback about your recent stay with us. Your input provides much needed guidance on how we can improve in our goal to provide you the best experience possible. I am delighted to hear you had an overall pleasant stay.Thank you for your patronage and we look forward to seeing you upon your next visit to the area.

10/10 Excellent

DAVID

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
Great Place to stay, close to shopping and dining
Stayed 1 night in Jun 2023
Response from Justin on 6 Jul 2023
Thank you for sharing your feedback about your recent stay with us. Your input provides much needed guidance on how we can improve in our goal to provide you the best experience possible. I am delighted to hear you had an overall pleasant stay.Thank you for your patronage and we look forward to seeing you upon your next visit to the area.

6/10 Okay

Denise

Stayed 1 night in Jun 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great fitness room and restaurant!
Stayed 3 nights in Jun 2023
Response from Justin on 6 Jul 2023
Thank you for sharing your feedback about your recent stay with us. Your input provides much needed guidance on how we can improve in our goal to provide you the best experience possible. I am delighted to hear you had an overall pleasant stay.Thank you for your patronage and we look forward to seeing you upon your next visit to the area.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Justin on 6 Jul 2023
Thank you for sharing your feedback about your recent stay with us. Your input provides much needed guidance on how we can improve in our goal to provide you the best experience possible. I am delighted to hear you had an overall pleasant stay.Thank you for your patronage and we look forward to seeing you upon your next visit to the area.

10/10 Excellent

Marionna

Stayed 1 night in Jun 2023
Response from Justin on 6 Jul 2023
Thank you for sharing your feedback about your recent stay with us. Your input provides much needed guidance on how we can improve in our goal to provide you the best experience possible. I am delighted to hear you had an overall pleasant stay.Thank you for your patronage and we look forward to seeing you upon your next visit to the area.

10/10 Excellent

RANDY

Stayed 1 night in Jun 2023
Response from Justin on 6 Jul 2023
Thank you for sharing your feedback about your recent stay with us. Your input provides much needed guidance on how we can improve in our goal to provide you the best experience possible. I am delighted to hear you had an overall pleasant stay.Thank you for your patronage and we look forward to seeing you upon your next visit to the area.

8/10 Good

Lance

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean good location, room fit my large family. 4pm checkin time is pretty late. Arrived at 3 pm and our room wasnt ready.
Stayed 1 night in May 2023
Response from Justin on 11 Jul 2023
Thank you for sharing your feedback about your recent stay with us. Your input provides much needed guidance on how we can improve in our goal to provide you the best experience possible. I am delighted to hear you had an overall pleasant stay.Thank you for your patronage and we look forward to seeing you upon your next visit to the area.

10/10 Excellent

Rinku

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and clean property
Stayed 2 nights in May 2023
Response from Justin on 10 May 2023
Thank you for sharing your feedback about your recent stay with us. Your input provides much needed guidance on how we can improve in our goal to provide you the best experience possible. I am glad to hear you had an overall pleasant stay.Thank you for your continued loyalty to the Hilton brand we look forward to seeing you upon your next visit to the area.

10/10 Excellent

William

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Justin on 9 May 2023
Thank you for sharing your feedback about your recent stay with us. Your input provides much needed guidance on how we can improve in our goal to provide you the best experience possible. I am glad to hear you had an overall pleasant stay.Thank you for your continued loyalty to the Hilton brand we look forward to seeing you upon your next visit to the area.

8/10 Good

Jamie

Stayed 2 nights in May 2023
Response from Justin on 9 May 2023
Thank you for sharing your feedback about your recent stay with us. Your input provides much needed guidance on how we can improve in our goal to provide you the best experience possible. I am glad to hear you had an overall pleasant stay.Thank you for your continued loyalty to the Hilton brand we look forward to seeing you upon your next visit to the area.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Justin on 9 May 2023
Thank you for sharing your feedback about your recent stay with us. Your input provides much needed guidance on how we can improve in our goal to provide you the best experience possible. I am glad to hear you had an overall pleasant stay.Thank you for your continued loyalty to the Hilton brand we look forward to seeing you upon your next visit to the area.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Love the contactless check-in and digital keys!
Stayed 1 night in May 2023
Response from Justin on 8 May 2023
Thank you for sharing your feedback about your recent stay with us. Your input provides much needed guidance on how we can improve in our goal to provide you the best experience possible. I am glad to hear you had an overall pleasant stay.Thank you for your continued loyalty to the Hilton brand and we look forward to seeing you upon your next visit to the area.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was amazing bed was comfortable pillows were not my style but I always bring my own shower was amazing! Even my 6 yr old praised the shower and the room!
Stayed 2 nights in Mar 2023
Response from Justin on 5 Apr 2023
Thank you for sharing your feedback about your recent stay with us. Your input provides much needed guidance on how we can improve in our goal to provide you the best experience possible. I am glad to hear you had an overall pleasant stay.Thank you for your continued loyalty to Hilton brand we look forward to seeing you upon your next visit to the area.

10/10 Excellent

Terra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here!!
My son had a basketball tournament in Des Moines. One word : PERFECT. Loved this place. Clean, comfy, spacious suite. Near lots of shopping and restaurants. This will be our go to every single time we go to Des Moines. Only complaint if I'm nit picking would be the pool was cold for our kids. Other than that, amazing place. Steakhouse was amazing as well.
Stayed 2 nights in Mar 2023
Response from Justin on 15 Mar 2023
Thank you for sharing your feedback about your recent stay with us. Your input provides much needed guidance on how we can improve in our goal to provide you the best experience possible. I am glad that you had an overall pleasant stay.Thank you for your patronage and we look forward to seeing you upon your next visit to the area.

6/10 Okay

Timothy, Creston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
fire alarm went off at 11:30pm and didn't get reset till 12:30 am firetrucks showed up I guess it was some sort of malfunction but had to spend part of the night out in car in the cold not exactly relaxing did get a half off comp for the trouble though
Stayed 1 night in Feb 2023
Response from Justin on 28 Feb 2023
Thank you for sharing your feedback about your recent stay with us. Your input provides much needed guidance on how we can improve in our goal to provide you the best experience possible, I am sorry about the fire alarm issue that you experienced. We had a mechanical malfunction with our sprinkler system and we were unable to silence that alarm until the emergency response tech was on property to get the system properly restored. I am deeply sorry for this inconvenience and am glad we were able to provide you with resolution. Thank you for your patronage and we look forward to seeing you upon your next visit to the area.

10/10 Excellent

Casey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was so close to loads of shopping and dining. Was a great location and very nice property.
Stayed 2 nights in Feb 2023
Response from Justin on 21 Feb 2023
Thank you for sharing your feedback about your recent stay with us. Your input provides much needed guidance on how we can improve in our goal to provide you the best experience possible. I am delighted that you enjoyed your stay.Thank you for your continued loyalty to Hilton brand we look forward to seeing you upon your next visit to the area.

10/10 Excellent

Rebekah

Stayed 1 night in Feb 2023
Response from Justin on 21 Feb 2023
Thank you for sharing your feedback about your recent stay with us. Your input provides much needed guidance on how we can improve in our goal to provide you the best experience possible.I am delighted that you enjoyed your stay.Thank you for your continued loyalty to Hilton brand we look forward to seeing you upon your next visit to the area.

10/10 Excellent

Gabriel Jose

Stayed 4 nights in Jan 2023
Response from Justin on 21 Feb 2023
Thank you for sharing your feedback about your recent stay with us. Your input provides much needed guidance on how we can improve in our goal to provide you the best experience possible.I am delighted that you enjoyed your stay.Thank you for your continued loyalty to Hilton brand we look forward to seeing you upon your next visit to the area.

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Tricia, Savoy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for an overnight event with family in the area. We arrived late in the evening but still received friendly service at check-in. Property is clean and parking is very convenient. It is also close to shopping and coffee places. The room was very clean. The sheets were immaculate and the bathroom was well-stocked and clean. We will stay here again.
Stayed 1 night in Nov 2022

10/10 Excellent

DAVID

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Justin on 15 Nov 2022
Thank you for your feedback about your recent stay with us. Your input provides much needed guidance on how we can improve in our goal to provide you the best experience possible. I am glad that you had an overall pleasant stay.Thank you for your continued patronage and we look forward to seeing you upon your next visit to the area.

8/10 Good

Tiffany

Travelled with family
Liked: Cleanliness, staff & service
The hot tub was closed and the pool was cold so both of those amenities was the main reason for staying there. The hotel besides that was beauitful and loved the decor!!
Response from Justin on 8 Nov 2022
Thank you for your feedback about your recent stay with us. Your input provides much needed guidance on how we can improve in our goal to provide you the best experience possible. I am glad that you had an overall pleasant stay.I am sorry about the unavailability of our hot tub. It is noted on our website that it is currently down for long-term maintenance. I will certainly have our engineering team look at our pool for temperature issues. I apologize for the inconvenience. Thank you for your patronage and we look forward to seeing you upon your next visit to the area.

8/10 Good

Nicki

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hot tub out of order would have been nice to know that’s one of the things we were looking forward too but beautiful property
Stayed 1 night in Nov 2022
Response from Justin on 8 Nov 2022
Thank you for your feedback about your recent stay with us. Your input provides much needed guidance on how we can improve in our goal to provide you the best experience possible. I am glad that you had an overall pleasant stay.I am sorry about the unavailability of our hot tub. It is noted on our website that it is currently down for long-term maintenance. I apologize for the inconvenience. Thank you for your patronage and we look forward to seeing you upon your next visit to the area.

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Justin on 1 Nov 2022
Thank you for your feedback about your recent stay with us. Your input provides much needed guidance on how we can improve in our goal to provide you the best experience possible. I am glad that you had an overall pleasant stay.Thank you for your continued patronage and we look forward to seeing you upon your next visit to the area.

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place to Stay!!
Stayed 2 nights in Oct 2022
Response from Justin on 1 Nov 2022
Thank you for your feedback about your recent stay with us. Your input provides much needed guidance on how we can improve in our goal to provide you the best experience possible. I am glad that you had an overall pleasant stay.Thank you for your continued patronage and we look forward to seeing you upon your next visit to the area.

8/10 Good

carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
would enjoy a complimentary breakfast.
Stayed 1 night in Sep 2022
Response from Justin on 5 Oct 2022
Thank you for your feedback about your recent stay with us. Your input provides much needed guidance on how we can improve in our goal to provide you the best experience possible.I am sorry that we failed to meet your expectations during your recent stay. Our hotel is a full-service hotel and so our breakfast option is at our award-winning restaurant, Johnny's Italian Steakhouse. As such, our breakfast is not complimentary, but it is competitively priced for the quality and service for which we provide. If you let me know the next time you visit, I will happily provide a voucher for you to try it out at no charge so you can experience our chef-prepared breakfast buffet.Thank you for your patronage and we look forward to seeing you upon your next visit to the area.

8/10 Good

Landon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Perfect area to be in.
Stayed 2 nights in Sep 2022
Response from Justin on 4 Oct 2022
Thank you for your feedback about your recent stay with us. Your input provides much needed guidance on how we can improve in our goal to provide you the best experience possible. I am glad that you had an overall pleasant stay.Thank you for your patronage and we look forward to seeing you upon your next visit to the area.

8/10 Good

DAVID

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Justin on 4 Oct 2022
Thank you for your feedback about your recent stay with us. Your input provides much needed guidance on how we can improve in our goal to provide you the best experience possible. I am glad that you had an overall pleasant stay.Thank you for your patronage and we look forward to seeing you upon your next visit to the area.

10/10 Excellent

Neal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, staff, and area. This is a great place to stop, great restaurant inside and plenty more to walk to. Good parking, growing area. My go to hotel in the area!
Stayed 1 night in Sep 2022
Response from Justin on 20 Sept 2022
Thank you for your feedback about your recent stay with us. Your input provides much needed guidance on how we can improve in our goal to provide you the best experience possible. I am glad that you had an overall pleasant experience.Thank you for your patronage and we look forward to seeing you upon your next visit to the area.

10/10 Excellent

Karol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was not huge, easy to access room, ice machine and elevators. Saved alot of walking.
Stayed 4 nights in Aug 2022
Response from Justin on 8 Sept 2022
Thank you for your feedback about your recent stay with us. Your input provides much needed guidance on how we can improve in our goal to provide you the best experience possible. I am glad that you had an overall pleasant stay.Thank you for your patronage and we look forward to seeing you upon your next visit to the area.

10/10 Excellent

Kyna K

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and inviting
This is a special hotel. Greeted very warmly with friendly front desk, easy parking. Beautifully decorated and so very clean. The pillows are so comfortable! Delicious meal at Johnny’s Italian Steakhouse.
Stayed 1 night in Sep 2022
Response from David Wick on 20 Oct 2022
Thanks for staying with us. We appreciate your feedback!Please come back and see us again.

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Justin on 2 Sept 2022
Thank you for your feedback about your recent stay with us. Your input provides much needed guidance on how we can improve in our goal to provide you the best experience possible. I am glad that you had an overall pleasant stay.Thank you for your patronage and we look forward to seeing you upon your next visit to the area.