Reception hall

Reviews of Britannia Palace Hotel Buxton & Spa

4 out of 5
Britannia Palace Hotel Buxton & Spa
Palace Road, Buxton, England

Reviews

7.0

Good

Rating 10 - Excellent. 239 out of 1000 reviews" "
Rating 8 - Good. 330 out of 1000 reviews" "
Rating 6 - Okay. 203 out of 1000 reviews" "
Rating 4 - Poor. 142 out of 1000 reviews" "
Rating 2 - Terrible. 86 out of 1000 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Charlie

Liked: Cleanliness, staff & service
Basic room, friendly staff.
Stayed 1 night in Mar 2024

6/10 Okay

Ian

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Public rooms very nicely decorated, bedroom (116) had its main decor revamped but was let down by some 'shabby' fitments. Main 'gripes' were that the evening meal menu outside the dining room bore no resemblence to the food on offer inside! Although the breakfast buffet was very good. Also, not happy about having to pay for car parking and wi-fi in rooms...
Stayed 1 night in Mar 2024

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apart from my typical old man's fumble with the key card, a most enjoyable stay occured.
Stayed 1 night in Feb 2024

8/10 Good

andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I have stayed here and I like it. It has obviously been a grand place in the past and it retains some nice features. With a building like this it is difficult not to notice some little things that need attention. However I have had two of the best nights sleep ever when staying here. The bed was super comfortable and massive. The staff are very friendly and helpful. Breakfast is extra but that wasn't a big deal and I have paid more for less in other places.
Stayed 1 night in Feb 2024

6/10 Okay

Stephen

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed in room 167, tv not tuning into any channels. Phoned hotel up 3 times no answer. Went down to reception phoned again and it was only when i pressed the bell did a young lad came out the back saying he just heard it. He changed our room straight away to room 54. It took nearly 10 mins for hot water to come through to the bath. On the plus side tv was working. No wifi in room unless you pay, its 2024 move with the times! Expensive breakfast at £12 on the day you arrive or £15 the morning you decide to have it. Better to go 5 mins into Buxton and use a local cafe.
Stayed 2 nights in Feb 2024

6/10 Okay

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Was okay but a few things we were disappointed with: 1. WiFi is chargeable per day and you have to pay per device. That means every phone in your party. Since mobile reception was pretty poor in the area, this seemed cynical. 2. The gym was also extra (as were the rest of the health facilities) but the wording of the booking implies it is included (no mention of extra charges). 3. You have to request housekeeping. Whilst I understand this is probably to reduce waste and cost, would have been nice for the check-in team to point that out. Returning to your room in the evening to discover you are still out of the basics is a bit frustrating. The point is that those things are included in almost all other hotels so it’s a bit of a surprise and a gotcha.
Stayed 2 nights in Feb 2024

8/10 Good

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lovely building (obviously aged) and grounds. Staff very friendly. Breakfast selection good. Room OK, clean but lacked sockets.
Stayed 1 night in Feb 2024

8/10 Good

andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This is a very grand old building and a really enjoyable place to stay. It has some areas that could do with a bit of mending and if that kind of thing is really important to you it might affect your view. I was in a standard double and the facilities were great the bed was very comfortable and massive. We had a meal in the evening which was very good and reasonably priced. The big plus was the staff. There were not very many in the hotel but they were very helpful and friendly. Overall an enjoyable stay in a grand old hotel that could do with some love. Again staff were a massive plus point. Well done guys.
Stayed 1 night in Feb 2024

8/10 Good

Daryl

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is a wonderful example of years past, the design and architecture and the great condition the hotel is testament to the quality of the build all those years ago
Stayed 1 night in Feb 2024

6/10 Okay

Elaine

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very cean but tired. No bedside table at one side of the king-size bed. Television did not work.
Stayed 1 night in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money and a good size room
Stayed 1 night in Jan 2024

4/10 Poor

Jonathan

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I booked 4 nights as i was working close. The Monday night...no sleep in till 23.45..the music was a piss take..the staff was having a party i was told..i told the staff the next day. Ask to be .ived rooms. They told me it would not happen again... the Wednesday night. It happened again. I will never stay there again ..
Stayed 4 nights in Jan 2024

2/10 Terrible

Ashley

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Firstly the room was like a prison room it’s just plain white with marks all over the walls and it has not been decorated for years !! Then there is the lack of spa the whole reason we booked we tried numerous times to book with the spa and nothing ! The staff at the hotel was not helpful with this at all! The leisure facilities were unclean and smelly was not worth the 6 pounds and we only spent 15 mins in there as the pool was freezing! The best part about the hotel was the entrance! Then everything else was downhill from there! The best way to describe it is the tower of terror !
Stayed 2 nights in Jan 2024

10/10 Excellent

Leanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel good location the food was not great a bit disappointing will go again the parking was a shock £5.00 24hrs
Stayed 2 nights in Jan 2024

6/10 Okay

Trevor

Stayed 1 night in Dec 2023

6/10 Okay

Andrew

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely escape, property is full of character and steeped in history. Room was spacious and quirky and the facilities were as we'd expected them to be. The ladies in the treatment room were amazing and helpful as were the ladies on reception. Would definitely go back.
Stayed 1 night in Dec 2023

4/10 Poor

Terry

Travelled with family
The standard double room we booked was tiny. I was told the cheaper compact room was the same but without a window. We stayed in room 175 and the smell from the drains was awful. The breakfast was good except for the sausages. The tables were large communal which wasn’t a problem for us. The building itself is stunning with lots of character.
Stayed 1 night in Dec 2023

8/10 Good

Ann-marie

Liked: Staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Trevor

Travelled with family
Liked: Amenities
Disliked: Staff & service
We decided to stay at the hotel for Christmas Eve and Day as a break on our journey to see my parent and brother. The hotel is a stunning building especially in and around the reception and communal areas. As you get further from those areas the standard begins to slip with worn carpets and padlocked hasps on some doors. The worst thing is the totally inadequate staffing which was commented on by many of the holidayers on a number of coach parties starting there. The Christmas dinner was poor. Much of the food had been pre par cooked and just finished off for serving resulting in leathery roast potatoes and sirloin steak, the latter the dog enjoyed as it was inedible. Considering the meal had to be pre-ordered (and paid for in advance) and the time was stipulated by the hotel, it took 2.5 hours before we had eaten everything with a very long time between each coarse. Even then they hadn't removed the plates from the previous course before bringing out the next course. This was because there were far too few staff to deal with the number of diners and many were clearly inexperienced. That is clearly a management issue. Although I may be wrong I suspect the kitchen was too small to accommodate so many diners at once, hence the long delays but again it is a management problem. I highlighted the fact that doors marked fire doors did not open in the direction of escape (advised practice for most circumstances) and the manager started arguing with me Fawlty Palace!
Stayed 2 nights in Dec 2023

8/10 Good

Linda

Stayed 2 nights in Dec 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great wk/end stay in a nice victorian hotel
Stayed 3 nights in Dec 2023

4/10 Poor

Anne

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not What I expected, disappointing
Though we were told check in was 4.00pm, as we had travelled from Southern England we asked if we could get into our room, no, we had to wait 1.5 hours! Room only had two plug sockets available, none near where I wished to use my laptop. You had two pay £7.00 each to use the wifi in the room!!! The room was right at the back of the hotel, five minutes walk from reception. On the plus side the room was clean. The breakfast was good. I would not recommend this hotel.
Stayed 1 night in Dec 2023

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Lovley night
Stayed 1 night in Dec 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for a short break
Stayed here before, albeit 13 years ago, but we knew what to expect and the price we paid reflects it. It's a beautiful hotel, well positioned in Buxton. It's clean, it's quiet, the breakfast was perfect and the room was clean. The only thing I didn't like was the comfort of the bed but that's down to the individual rather than a fault of the hotel. Would deffo stay here again.
Stayed 2 nights in Dec 2023

2/10 Terrible

Samara

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room had really old furniture, really needs updating. Nothing luxury about the place at all. The bathroom is standard, power of the shower was no good. The spa centre is just a standard pool, no jacuzzi. Sauna room wasnt working. Just an awful experience its not what it shows u online pictures.
Stayed 1 night in Dec 2023

8/10 Good

Teresa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good but could've been great
stunning looking hotel, must have been amazing in its hey day , sad to say it is looking a bit tired inside (nothing a bit of decorating would not put right) room was nice, but the bathroom was cold - no heating , and the water temp for the shower wasnt hot either.
Stayed 1 night in Nov 2023

8/10 Good

Leslie

Disliked: Room comfort
OK! Week end
The booking in process was quite slow, the hotel looks amazing with the christmas decorations, beyond that the hotel is quite dated and the room we were allocated was showing it's age. The room was ok! We would stay again but would like a room that has been updated next time.
Stayed 4 nights in Dec 2023

8/10 Good

Simon

Travelled with family, Travelled with partner
Liked: Amenities, property conditions & facilities
Full on wedding when we stayed there! Good hotel but they should have told us there was a wedding with 300 guests! Really good breakfast!
Stayed 1 night in Sep 2023

10/10 Excellent

Anne

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was looking very festive. Excellent value for money and brilliant location, right next to the railway station. The room was warm and cosy. Ours had a lovely large bathroom. Enjoyed the spa.
Stayed 1 night in Nov 2023

8/10 Good

Adele

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not happy
The hotel and room were very good . I would choose to stsy there again , but it was meant to be pay at property. The hotel took the money out automatically the day before. We we got there we had yo pay again ,I said you took the payment yesterday . They said thst was not the payment it was the guarantee for the room. So until they put it back on my bank ,we are 75 pound worse off. And we did not agree for them to take it . They should not have charged me twice .
Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Stayed 2 nights in Oct 2023

10/10 Excellent

Geoffrey

Stayed 1 night in Nov 2023

8/10 Good

Sandra

Liked: Cleanliness
Disliked: Room comfort
Not great
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful building great staff, literally next door to Buxton attractions, room immaculate and great value for money
Stayed 1 night in Nov 2023

8/10 Good

Lynne-Marie

Stayed 1 night in Nov 2023

6/10 Okay

Anthony

Disliked: Property conditions & facilities
Location
Stayed 5 nights in Oct 2023

2/10 Terrible

David

Stayed 1 night in Oct 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Excellent stay,good value for money in the grand old hotel and lovely staff
Stayed 1 night in Oct 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay in this classic hotel. sadly, after a swim on the evening of our arrival, the hotel pool was out of action for the remainder of our stay. this was the only disappointment of our visit.
Stayed 1 night in Oct 2023

10/10 Excellent

Arturas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arthur
.
Stayed 1 night in Oct 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved its quirky Victorian grandeur
Loved this place, it's looking a bit dated and tired in place but the regal essence shines through. Architecture and decoration is classic and its proximity to the town and the railway station is great. Needed to lay a bread crumb trail to get to our room out the back - wasn't too far but down some more recent corridors and through about four fire doors. Loved sitting in the bar are on the leather sofas watching the world go by. Breakfast great although the coffee machine wasn't great and the toaster needed a few passes to brown the bread. Good cooked and cold options though. Definitely return here. It's the quirky, whimsical opposite to a a Travelodge and all the better for it.
Stayed 2 nights in Oct 2023

4/10 Poor

nicolas

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is very dated, the room are clean but horrible. No heating in my room as well. the sauna and hamam was very dirty as the pool changing room...
Stayed 2 nights in Oct 2023

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
9/10
Would stay again - check in-out times could be better
Stayed 2 nights in Oct 2023

6/10 Okay

stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
ok and close to center
Stayed 1 night in Oct 2023

6/10 Okay

Richard

Business traveller
Disliked: Property conditions & facilities
Hotel is very dated.
Stayed 1 night in Oct 2023

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a pleasant stay
Stayed 1 night in Oct 2023

8/10 Good

Paul

Stayed 2 nights in Oct 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023