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Reviews of Motel 6 Denver, CO - Airport

2 out of 5
Motel 6 Denver, CO - Airport
12020 E 39th Ave, Denver, CO

Reviews

5.8
Rating 10 - Excellent. 185 out of 1002 reviews" "
Rating 8 - Good. 217 out of 1002 reviews" "
Rating 6 - Okay. 172 out of 1002 reviews" "
Rating 4 - Poor. 150 out of 1002 reviews" "
Rating 2 - Terrible. 278 out of 1002 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Uriel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Hope

Disliked: Cleanliness, staff & service, amenities
toilet was clogged my room stunk of bowel movement. I would like a refund.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Hope,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Jerrie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on 23 Apr 2024
Hi Jerrie,Thank you for the perfect rating!! Maz K.#Team6

4/10 Poor

Sean Thomas

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
First room was dirty, with blood stained, amongst other unpleasant smells & sights. Was given another room, not much better, decided just to deadbolt & put everything in front of the door as well as sleep in clothes & leave as soon as my daughter waked up.
Stayed 1 night in Apr 2024
Response from Nancy Y. on 17 Apr 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Jaqueline

Liked: Cleanliness, property conditions & facilities
Good place
Stayed 1 night in Mar 2024
Response from Nancy Y. on 17 Apr 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

2/10 Terrible

Benjamin

Stayed 3 nights in Mar 2024

2/10 Terrible

Benjamin

Travelled with pets
Disliked: Staff & service, amenities, property conditions & facilities
Maid service knocks on your door 4-6 times a day after you decline there service the 1st time. Threatening to kick me out and not give a refund for refusing maid service 2 days in a row (bc my property was moved on 2nd day staying here) Extremely rude managers. Yelling at people for nonsense and making assumptions. Maid service is in organized.
Stayed 4 nights in Mar 2024
Response from Brand Experience Team on 12 Apr 2024
Hi Benjamin,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

10/10 Excellent

Cody

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 4 Apr 2024
Hi Cody,Thank you for the 5-star rating!Natalie #Team6

6/10 Okay

Elizabeth

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 4 Apr 2024
Hi Elizabeth, We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around.Until then, we’ll leave the light on. For you.Natalie #Team6

2/10 Terrible

Rosie

Stayed 1 night in Mar 2024

2/10 Terrible

Max

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 4 Apr 2024
Hi Max, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

10/10 Excellent

Micheal

Stayed 1 night in Mar 2024

2/10 Terrible

Hector, Westminster

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I hated it
Stayed 5 nights in Mar 2024
Response from Brand Experience Team on 3 Apr 2024
Hi Hector, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

4/10 Poor

jay

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Had a non smoking room but it smelled like smoke and pot. Knocks on the door all hours of the night. Not the very clean.
Stayed 5 nights in Mar 2024

2/10 Terrible

Evangelina

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
People very noisy outside. People literally knocked on our door asking for a lighter
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 27 Mar 2024
Hi Evangelina,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Mars

Liked: Staff & service, property conditions & facilities
Clean and friendly
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 27 Mar 2024
Hi Mars,Thank you for the perfect rating!! Maz K.#Team6

8/10 Good

JohnnyNanii

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 27 Mar 2024
Hi Traveler,Thank you for positively rating your stay!!Maz K.#Team6

4/10 Poor

Paul

Stayed 1 night in Mar 2024

4/10 Poor

Mackenzie

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The room had an off smell to it, like someone tried to cover up the smell of cigarette smoke, but didn't do a great job. The bed was very old and couldn't even hold up my mother who only weighs 116lbs. The room did not match the photos. There was water damage go the furniture, and the curtains were pretty heavily damaged as well. Overall, not a comfortable stay. The only upside was that I was able to check in quite a bit early.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 12 Mar 2024
Hi Mackenzie,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

8/10 Good

Monique

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently close to airport
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 28 Feb 2024
Hi Monique,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

4/10 Poor

Samantha

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The room was a nonsmoking room but the sheets, blankets, and linens freaked of cigarette smoke. The bathroom floors were disgusting.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 28 Feb 2024
Hi Samantha,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

2/10 Terrible

Dalton

Disliked: Cleanliness, amenities, property conditions & facilities
Nasty roaches
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 28 Feb 2024
Hi Dalton,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

4/10 Poor

Daniel, Shelby Twp.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The heating blows forced air over the bed making it very uncomfortable to fill the draft all night. The room smells of smoke and the bathroom smells of marihuana.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 22 Feb 2024
Hi Daniel,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Same

Liked: Cleanliness, staff & service, property conditions & facilities
It's overall excellent
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 22 Feb 2024
Hi Same,Thank you for the perfect rating!! Maz K.#Team6

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful it's are favorite motel 6
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 22 Feb 2024
Hi Christopher,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
It's Motel 6 They'll leave the light on.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 14 Feb 2024
Hi Dale, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Mucho ruido
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 7 Feb 2024
Hola Juan,¡Gracias por la calificación perfecta! Maz K.#Team6

2/10 Terrible

Christopher

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The girls at the front desk are very sweet and very helpful with getting my room fixed when I booked for the wrong day I was very stressed about it and they helped me fix it and these are all the night girls that work the desk at night so thank you very much you guys are awesome.
Stayed 1 night in Jan 2024
Response from Annette on 17 Jan 2024
Good afternoon ,I am so sorry to see the negative star if there is anything we can do next time to make your stay better please let us know at the time of service ,here at Motel 6 we strive for a clean comfortable room and if we are anything less then a three we would love to know why and what we can do better . We are sorry fell short and did not meet expectation we hope to serve you better in the future . Thank you Management .

10/10 Excellent

Faasofia, Manhattan

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Annette on 17 Jan 2024
Good afternoon ,Thank you for your positive feedback we strive for excellence and hope we can better serve you in the future. .

10/10 Excellent

JohnnyNanii

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to Denver area’s downtown other attraction sites
Stayed 4 nights in Dec 2023
Response from Nancy Y. on 17 Jan 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 Terrible

ROSA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BED BUGS AND ROACHES ...SOMEONE SPILLED SOME RED LIQUID IN FRONT OF OUR DOOR and STAFF NEVER CLEANED IT UP..I DID TELL STAFF ABOUT THESE PRFOBLEMS ON OUR WAY OUT...WE SLEPT IN OUR CLOTHES...WHEN WE DID SLEEP..NEVER..NEVER...GOING BACK THERE...
Stayed 1 night in Nov 2023
Response from Nancy Y. on 5 Dec 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Lydia, Scottsbluff

Disliked: Cleanliness
Floor looked clean, but our bare feet were black. Front desk was not staffed when we arrived.
Stayed 1 night in Nov 2023
Response from Annette on 26 Nov 2023
Hello here at Motel 6 we strive for excellence and are sorry to hear we fell short of your expectations in the future please give us an opportunity to rectify the situation before leaving the property . We will utilize all this feedback to make sure you have a more pleasant stay in the future .Thank you for staying with us .

10/10 Excellent

Faasofia, Manhattan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I stay at here almost every visit to Denver and it always does it’s job! Provides me with a quiet place to sleep and hold my belongings while I’m out enjoying the city! The staff are always extremely helpful and kind couldn’t ask for better service!
Stayed 2 nights in Nov 2023
Response from Annette Roybal on 14 Nov 2023
Hello thank you for your positive feedback here at Motel 6 we strive for superior guest service and we thank you for your business and look forward to serving you in the future .

8/10 Good

Francisco

Stayed 1 night in Nov 2023
Response from Annette on 17 Jan 2024
Good afternoon ,Thank you for your positive feedback we strive for excellence and hope we can better serve you in the future.

4/10 Poor

Francisco

Stayed 1 night in Nov 2023
Response from Annette on 26 Nov 2023
Hello here at Motel 6 we strive for excellence and are sorry to hear we fell short of your expectations in the future please give us an opportunity to rectify the situation before leaving the property . We will utilize all this feedback to make sure you have a more pleasant stay in the future .Thank you for staying with us .

8/10 Good

Francisco

Stayed 1 night in Nov 2023
Response from Annette on 26 Nov 2023
Hello here at Motel 6 we strive for excellence and are sorry to hear we fell short of your expectations in the future please give us an opportunity to rectify the situation before leaving the property . We will utilize all this feedback to make sure you have a more pleasant stay in the future .Thank you for staying with us .

2/10 Terrible

Joshua

Disliked: Cleanliness, staff & service, property conditions & facilities
They stole my money forgot it came back ten min later and it was gone
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 1 Nov 2023
Hi Joshua,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6

8/10 Good

Maria, Bishkek

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Bedding could look better/cleaner/ironed
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 1 Nov 2023
Hi Maria,Thank you for positively rating your stay!!Lilith#Team6

8/10 Good

Chris

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Super helpful friendly staff
The staff here was incredibly helpful and friendly! I had some issues with my reservation and they went out of their way to care care of me. It was so appreciated. The room itself was not bad and definitely adequate. A comfortable bed and clean bathroom. The air conditioning/heater didn’t work very well but I got by. The environment outside was a little crazy but if you stay in your room and lick the door you’ll be OK…
Stayed 1 night in Oct 2023
Response from Nancy Y. on 27 Oct 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Okay

Holly Lynn

Travelled with family
Liked: Staff & service
Alot of homeless people around the area but have security the whole time we been here no problems for quick sleep tho
Stayed 1 night in Oct 2023
Response from Nancy Y. on 27 Oct 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

6/10 Okay

Murambiwa Augustine

Stayed 1 night in Oct 2023
Response from steph on 14 Nov 2023
Hello thank you for your positive feedback here at Motel 6 we strive for superior guest service and we thank you for your business and look forward to serving you in the future .

10/10 Excellent

Lydia, SANTA PAULA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very clean
Stayed 1 night in Oct 2023
Response from Nancy Y. on 18 Oct 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

Prisila

Stayed 1 night in Sep 2023
Response from Annette Roybal on 14 Nov 2023
Hello thank you for your positive feedback here at Motel 6 we strive for superior guest service and we thank you for your business and look forward to serving you in the future .

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very pleasant evening.
Stayed 1 night in Sep 2023
Response from Annette Roybal on 14 Nov 2023
Hello thank you for your positive feedback here at Motel 6 we strive for superior guest service and we thank you for your business and look forward to serving you in the future .

8/10 Good

Reed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

6/10 Okay

Phillip

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The fact there was a sticker on the inside of the door strongly recommending using the security bolt when you are in the room is very telling. That and the fact you put more effort than usual just to open the door. And my non-smoking room smelled like cigarettes. But if you can get past those things, it's not all bad, they do have a pool, no bedbugs, and for the price I could deal with all the negatives.
Stayed 4 nights in Aug 2023
Response from Brand Experience Team on 19 Sept 2023
Hi Phillip,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Poor

Logan

Stayed 6 nights in Aug 2023
Response from Annette Roybal on 26 Nov 2023
Hello here at Motel 6 we strive for excellence and are sorry to hear we fell short of your expectations in the future please give us an opportunity to rectify the situation before leaving the property . We will utilize all this feedback to make sure you have a more pleasant stay in the future .Thank you for staying with us .

8/10 Good

Michael

Disliked: Cleanliness, property conditions & facilities, room comfort
It is in great need of maintenance and upgrading.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 19 Sept 2023
Hi Michael,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

4/10 Poor

Brian

Disliked: Property conditions & facilities, room comfort
Not impressed
Not much the hotel could do but the area was bad. A lot of homeless people around and staying there. No security people pounding on doors late at night. Police sirens and garbage pickup beepers and crashing. Every day. Pool was ok dated place.
Stayed 4 nights in Sep 2023
Response from Brand Experience Team on 19 Sept 2023
Hi Brian,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Regardless of the terms offered, all rooms are smoking. Only the lobby is nonsmoking. We had to find other lodging.
Stayed 4 nights in Aug 2023
Response from Ann on 5 Sept 2023
We are sorry to hear we didn't meet your expectation , we hope we can better serve you in the future here at Motel 6 Denver airport we strive for excellence .