Front of property

Reviews of Quality Inn - Denton

2.5 out of 5
Quality Inn - Denton
4211 N Interstate 35, Denton, TX

Reviews

6.2
Rating 10 - Excellent. 59 out of 246 reviews" "
Rating 8 - Good. 44 out of 246 reviews" "
Rating 6 - Okay. 52 out of 246 reviews" "
Rating 4 - Poor. 39 out of 246 reviews" "
Rating 2 - Terrible. 52 out of 246 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Michelle

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom smelled of mold, Bathroom also had a weird popping sound when you turned off the light. Beds felt like rubber toddler beds and crunched when you moved. Walls are paper thin can hearing everything around you. Breakfast was not bad small but had enough variety so that was the best part of the stay.
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 16 Apr 2024
Hi Michelle,Thank you for sharing your feedback about your recent stay with us. Rest assured, we will investigate and address these issues promptly to ensure a more pleasant experience for our guests in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value and comfortable stay
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 11 Apr 2024
Hi Andrea,Thank you for your feedback! We're thrilled to hear that you had a good value and comfortable stay with us. Providing excellent value and ensuring our guests' comfort are top priorities for us, and we're delighted that you enjoyed your experience. We appreciate your business and hope to have the pleasure of serving you again soon.

2/10 Terrible

Victoria

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The online representation of this hotel is far from accurate. There is hardly any parking close to an entrance, there is trash and road construction mess inside and all over the front parking lot. The elevator is VERY noisy (I was in a room at the very end of the hallway and elevator is in the middle of 60ish rooms - 30ish on each side and I could hear the elevator going up and down, door opening and slamming), the floor in the hallway is very uneven and cracks/squeaks, the WiFi signal is weak in room but said to be fine in the lobby however there's only seating in the lobby for 4 very small people. There is vending machines by the lobby but they don’t cool the drinks inside. Hairdryer in room was broken, only 1 of the lamps worked for light but 3 of the wall outlets didn’t work nor did the lamp outlets. The hotel amenities and room were not worth the amount I paid for the 2 nights I stayed. There was no other option to change hotels due to gymnastics and dance competitions being held on the same weekend, and I paid for both nights upfront which hotel management would not refund for me to attempt to find a hotel further away from where I needed to be during the days. Very disappointed.
Stayed 2 nights in Apr 2024
Response from Guest Relation Management on 9 Apr 2024
Hi Victoria,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 Okay

Anthony

Business traveller
It was ok. Fairly clean, everything worked. Front desk night person was awful but the morning attendant was great.The biggest issue was a temp situation, construction on city water main right in the front drive made no accsess from 35.
Stayed 1 night in Apr 2024
Response from Manager on 7 Apr 2024
Hello Anthony,We appreciate your feedback on your recent stay with us. It's great to hear that you found the room clean and operational. We apologize for any inconveniences caused by external construction – we hope this did not detract too much from your overall experience. Thank you for recognizing our morning staff, we will share your kind words with them.

4/10 Poor

Maritza

Disliked: Cleanliness, staff & service, property conditions & facilities
Even after I asked the staff to clean my room on a 4 night stay, they did not.
Stayed 4 nights in Mar 2024
Response from Manager on 9 Apr 2024
Hello Maritza, We appreciate your feedback and apologize for any inconvenience caused during your stay. We encourage guests to reach out to our team immediately for assistance with any housekeeping requests. Your comments will be shared with our staff for further review to ensure a more seamless experience for future guests.

6/10 Okay

Big

Travelled with partner
Liked: Cleanliness, staff & service
Hotel staff was nice and our room was clean but the tv was broken
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Big, Thank you for taking the time to share your feedback with us. We are pleased to hear that you experienced excellent service and a clean room during your stay. We apologize for any inconvenience caused by the issue with the TV and appreciate your understanding. We hope to have the opportunity to welcome you back in the future for an improved experience.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very happy with our stay. Had complimary breakfast every day. Staff was friendly and the facility was very clean.
Stayed 4 nights in Mar 2024
Response from Guest Relation Management on 27 Mar 2024
Hi Renee,Thank you for choosing to stay with us and for sharing your wonderful feedback! We're thrilled to hear that you had a very happy stay with us and that you enjoyed our complimentary breakfast, friendly staff, and clean facilities. Providing a delightful experience for our guests is our top priority, and we're delighted that we met your expectations in every aspect of your stay. Your satisfaction is our ultimate reward, and we truly appreciate your kind words. We appreciate your business and hope to have the pleasure of serving you again soon.

6/10 Okay

Rebecca

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Guest Relation Management on 26 Mar 2024
Hi Rebecca,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!

6/10 Okay

Kim

Disliked: Staff & service
Under construction - unhelpful staff. Free breakfast!
Stayed 3 nights in Mar 2024
Response from Manager on 24 Mar 2024
Hello Kim,We appreciate your feedback and apologize for any inconvenience caused during our renovation. Our team is continuously working to enhance our facilities for our guests' comfort. We hope the complimentary breakfast added value to your stay despite the inconvenience.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an old building but they really try to be comparable. It smelled clean and they’re remodeling and doing their best. It’s fine for what we needed. Something in our price range for one night away.
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello Jennifer, We're delighted to hear that you found our hotel clean and affordable for your getaway. Our team continuously works on renovations to improve our guests' experience. Your satisfaction is our priority, and we're glad you had a comfortable stay with us. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest Relation Management on 13 Mar 2024
Hi Angel,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

6/10 Okay

LD

Business traveller
Liked: Staff & service
The heater was very noisy. The bathtub was dirty and there was no hot water. Staff was friendly
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 12 Mar 2024
Hi LD,Thank you for your feedback regarding your recent stay at our hotel. The issues you mentioned concerning the noisy heater, dirty bathtub, and lack of hot water are unacceptable, and we want to assure you that we take these matters seriously. Our team will investigate and address these issues promptly to ensure they are resolved and do not reoccur. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and basic. Cozy for a restful night’s sleep
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 11 Mar 2024
Hi Marta,Thank you for sharing your feedback with us! We're delighted to hear that you found your stay with us to be clean and basic, providing a cozy environment for a restful night's sleep. Providing a comfortable and relaxing experience for our guests is important to us, and we're glad that you were able to enjoy a peaceful night's rest during your stay. We appreciate your business and hope to have the pleasure of serving you again soon.

6/10 Okay

Jacquilla, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
There have remodeled the inside hallways and paint on the walls. Really fast elevator. As i checked out they accused me of smoking something other than cigarettes, all night long they say me outside smoking. I got my dwposit returned, but this will be the last time I say there when I come into town.
Stayed 2 nights in Mar 2024
Response from Manager on 9 Mar 2024
Hello Jacquilla,We appreciate your feedback on the recent upgrades and the improved elevator speed. We encourage all guests to adhere to our no-smoking policy to ensure a pleasant stay for everyone. Your concerns have been noted for future improvements. Thank you for choosing to stay with us, and we look forward to the opportunity to welcome you again in the future.

2/10 Terrible

Johnie

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bad
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Johnie,We're sorry to hear you didn't enjoy your stay and appreciate your feedback. Your input helps us address any areas that need improvement. Please feel free to contact our management directly to discuss your concerns further. We hope you will give us another chance in the future.

6/10 Okay

John

Liked: Staff & service
Average. Ok for the price
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 8 Mar 2024
Hi John,Thank you for your feedback. We appreciate hearing about your experience, and we're glad that you found the accommodations to be satisfactory considering the price. Your feedback is valuable to us as we strive to provide the best possible experience for all our guests. We hope to have the opportunity to welcome you back in the future and exceed your expectations.

4/10 Poor

Arely

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude employees and bed sheets and bath tube had hairs everywhere
Response from Guest Relation Management on 29 Feb 2024
Hi Arely,Providing excellent customer service and maintaining a clean and comfortable environment are top priorities for us, and it's disheartening to learn that we fell short in these aspects during your visit. We take your feedback seriously, and we will address these issues with our team to ensure that necessary improvements are made. Additionally, we'll review our training procedures to enhance our customer service and housekeeping standards. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

ben

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and Clean.
Stayed 1 night in Feb 2024
Response from Manager on 27 Feb 2024
Hello ben,We appreciate your feedback on our hotel's peaceful atmosphere and cleanliness. Our team strives to maintain high standards to ensure all guests have a comfortable stay. For any further comments or suggestions, please feel free to contact our management team directly. Thank you for choosing to stay with us.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My mother loved this place, she says you guys had amazing spread for breakfast and even the coffee was excellent. My mom also says that her bedroom was very comfortable. She said she hadn't slept that well in a long time, and she slept very well each night she stayed at your hotel. She appreciated what your hotel had to offer.
Stayed 2 nights in Feb 2024
Response from Guest Relation Management on 19 Feb 2024
Hi Barbara,We're thrilled to hear that your mother enjoyed her stay with us! Providing a comfortable and enjoyable experience for our guests is our top priority, and we're delighted that we succeeded in meeting her expectations. It's wonderful to hear that she enjoyed the breakfast spread and found the coffee to be excellent. We strive to provide delicious and satisfying options to start the day off right for our guests. Additionally, we're pleased to hear that she found her bedroom to be very comfortable and that she slept well each night. Ensuring a restful night's sleep is essential, and we're glad that she experienced just that during her stay. We appreciate you sharing your mother's positive feedback with us, and we hope to have the opportunity to welcome her back for another wonderful stay in the future.

4/10 Poor

LESSA

Travelled with family
Disliked: Staff & service
I booked this room for family for the Christmas holiday (4 nights). My family member said that check-in was awful. The staff would not take her printed credit card authorization form and said it had to be emailed. The credit card holder did not want that information in someone's email. I believe a MGR got involved and finally accepted it. The outrageous part of her stay was that they demanded a CASH deposit for any "stains left in the room". They were informed not to "stain the bedding or floor during their stay". Ok. First of all, what is the point of having a credit card on file for "incidentals" if they are going to ask for CASH up front? Also, embarrassing your customers by talking about stains is incredibly unprofessional. She was afraid to use the white towels in the bathroom due to this, because of makeup, so she went to Walmart after 10pm to buy towels for her room after a 9 hour drive. She said at checkout they actually INSPECTED her room before giving the cash back!! DO NOT RECOMEND and I am so embarrassed for booking this place for them. I understand it's a Quality Inn and not a 4 star hotel, but common decency and professionalism should not be thrown out the window.
Response from Guest Relation Management on 1 Feb 2024
Hi Lessa,Thank you for your feedback regarding your recent stay at our hotel. Your feedback is valuable, and I will ensure that the issues regarding the credit card authorization and the cash deposit for potential stains are addressed with our team. I assure you that we take your comments seriously, and we will use them to improve our processes and better communicate our policies to guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 Poor

Victoria

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad renovations
Stayed 1 night in Jan 2024
Response from Guest Relation Management on 30 Jan 2024
Hi Victoria,Thank you for your feedback regarding your recent stay at our hotel. We strive to continuously improve our facilities to provide a better experience for our guests, and it's disheartening to learn that our recent renovations did not meet your expectations. Please know that your concerns have been noted, and I will ensure that they are shared with our management team for further review and consideration. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

Annice

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire building had a bad ordor. The bedding was thin and stained. I had to ask for 2nd comfortable and it was also stained. The breaskfast food was old and stale.not edible.
Stayed 2 nights in Jan 2024
Response from Guest Relation Management on 23 Jan 2024
Hi Annice,Thank you for your feedback regarding your recent stay at our hotel. The presence of unpleasant odors throughout the building and stained bedding falls far below our standards, and we will be addressing these concerns with our housekeeping team to ensure that appropriate measures are taken to prevent such issues in the future. Your experience with the breakfast is also concerning, and we will investigate this matter with our kitchen staff to ensure that food quality is closely monitored, and necessary improvements are made to prevent similar situations in the future. We appreciate your understanding, and we sincerely hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.

10/10 Excellent

Rebecca

Travelled with family
Liked: Amenities
Jenny at the front desk was so very helpful and kind! The young man when we checked in was also wonderful!
Stayed 1 night in Jan 2024
Response from Manager on 20 Jan 2024
Hello Rebecca,Thank you for sharing your positive feedback about Jenny and our helpful staff at the front desk. We take pride in providing excellent customer service and it's great to hear that our team went above and beyond to assist you during your stay. We appreciate your kind words and hope to welcome you back soon for another enjoyable experience.

6/10 Okay

Gustavo

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good price for one night
Regular stay, not very clean and bathtub faucet did not work. Good for the price but not to stay more than a day. Service was friendly and helpful.
Stayed 1 night in Jan 2024
Response from Guest Relation Management on 16 Jan 2024
Hi Gustavo,Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your honesty and are glad to hear that you found our hotel to be reasonably priced with friendly and helpful service. Please be assured that we will address the cleaning concerns with our housekeeping team and ensure that the necessary steps are taken to maintain a higher level of cleanliness. Additionally, we will promptly inspect and fix the issue with the bathtub faucet to prevent similar occurrences in the future. We hope that you will consider giving us another chance to provide you with a more positive experience during your next stay.

2/10 Terrible

carter

No hot water. Room is nasty
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello carter, We apologize for any inconvenience caused during your stay. We strive to provide exceptional service and regret that we fell short of your expectations. Please know that we appreciate your feedback and have shared it with our team for immediate improvement. Your comfort is important to us and we hope to have the opportunity to welcome you back in the future.

8/10 Good

Felicia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Felicia,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are delighted to know that we met your expectations. If you have any additional feedback or comments, please feel free to reach out to us directly. We hope to have the pleasure of welcoming you back in the future for another great stay!

10/10 Excellent

Tracey

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Parking lot was cramped
Stayed 1 night in Dec 2023
Response from Manager on 10 Jan 2024
Hello Tracey,Thank you for your feedback regarding the parking lot. We apologize for any inconvenience this may have caused during your stay. We appreciate your input and will take it into consideration to improve our facilities.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Steven,We appreciate you choosing our hotel for your stay! If there is anything specific you would like to share regarding your experience, please reach out to us directly so we can address any concerns. We look forward to welcoming you back in the future!

2/10 Terrible

Alex

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never stay here.
When I arrived I was told by the front desk Jen. My reservation did not have my middle name and therefore I had to contact hotels.com in order to check in. Second, the number of ppl stay in the rooms. Although I had 2 rooms and there was 2 guest in each room she said I would have to pay an additional fee per guest in cash along with my incidentals in cash. I explained that was a first and always used my credit card. She refused. After going back and forth for 10 min and making the adjustments she requested there was still another issue with my name on the reservation. I had to cancel the reservation and went across the street. They gave me a much better rate, checked me in and out! Never go to Quality Inn - Denton worse place of all!
Stayed 1 night in Dec 2023
Response from Guest Relation Management on 2 Jan 2024
Hi Alex,Thank you for your feedback regarding your recent stay at our hotel. It's unfortunate to hear about the issues with the reservation details and the additional fees. We understand how frustrating this must have been for you. Your comments will be shared with our team to ensure a smoother and more efficient check-in process in the future. We value your input and hope to have the chance to provide a more positive experience in the future.

2/10 Terrible

JJ

Business traveller
Disliked: Cleanliness, staff & service, amenities
They will demand $50.00 cash for incidentals when checking in which is highly inconvenient.
Stayed 1 night in Dec 2023
Response from Manager on 31 Dec 2023
Hello JJ,Thank you for sharing your experience with us. We apologize for any inconvenience caused by our incidental deposit policy. We strive to ensure a smooth check-in process for our guests and will review your feedback to see if any improvements can be made.

8/10 Good

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 23 Dec 2023
Hello Rene,Thank you for choosing our hotel for your stay. We appreciate your feedback and are glad that you had a positive experience. If you have any further comments or suggestions, please do not hesitate to reach out to us. We value your feedback and hope to welcome you back in the future.

4/10 Poor

Lorelei

Stayed 2 nights in Dec 2023
Response from Guest Relation Management on 22 Dec 2023
Hi Lorelei,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Meh
You get what you pay for. Wanted something cost effective and found it. Walls paper thin. Upstairs people stomped on their floor all night. Is you want something affordable, but not incredible, this is it.
Stayed 1 night in Dec 2023
Response from Guest Relation Management on 19 Dec 2023
Hello Guest,Thank you for taking the time to share your feedback about your recent stay with us. We will explore solutions to address concerns related to noise and enhance soundproofing measures to improve the overall guest experience. We value your input and hope to have the opportunity to serve you again, providing a more comfortable experience.

8/10 Good

Charlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relation Management on 19 Dec 2023
Hi Charlene,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

2/10 Terrible

Tiana

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is horrible, so many issues with the room. Pest control issues, the water from the sink and the toilet had a terrible smell (I couldn’t use the water to brush my teeth or wash my face). Also, poor ventilation system because we could smell carbon monoxide in our room from the truck exhaust outside. I have never experienced a hotel stay like this before; nothing quality about this place.
Stayed 2 nights in Dec 2023
Response from Guest Relation Management on 19 Dec 2023
Hi Tiana,Thank you for your feedback regarding your recent stay at our hotel. Issues related to pest control, unpleasant odors from the water, and the ventilation system are completely unacceptable and do not reflect our standards. Immediate action will be taken to address and rectify these issues. Our pest control team will be contacted urgently to conduct a thorough inspection, and our maintenance team will investigate and resolve the water and ventilation concerns. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

Deana

Stayed 1 night in Dec 2023
Response from Guest Relation Management on 19 Dec 2023
Hi Deana,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

6/10 Okay

Creashunee

Liked: Staff & service
Was not very clean
Stayed 1 night in Dec 2023
Response from Manager on 10 Dec 2023
Hello Creashunee,Thank you for sharing your feedback on the cleanliness of our hotel. We strive to maintain high standards of cleanliness and apologize for any lapses you experienced. We appreciate your input and will address this with our housekeeping team to ensure improvement moving forward.

8/10 Good

Isaias

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 10 Dec 2023
Hello Isaias,Thank you for choosing to stay at our hotel! We appreciate your positive rating and we hope you enjoyed your time with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Guest Relation Management on 8 Feb 2024
Hi Jose,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

janie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relation Management on 8 Dec 2023
Hi Janie,Thank you for giving us a perfect rating! We're thrilled to know that you had a great experience at our hotel. The hotel takes pride in providing exceptional service and making our guests feel at home. We hope to have the pleasure of hosting you again in the future!

2/10 Terrible

Jesse

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Bad
Stayed 1 night in Dec 2023
Response from Guest Relation Management on 7 Dec 2023
Hi Jesse,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

6/10 Okay

Patricia

Stayed 1 night in Oct 2023
Response from Guest Relation Management on 26 Dec 2023
Hi Patricia,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

10/10 Excellent

GUILLERMO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and clean
Stayed 1 night in Dec 2023
Response from Guest Relation Management on 5 Dec 2023
Hi Guillermo,Thank you for taking the time to share your feedback with us. We are delighted to hear that your recent stay was both good and clean. Ensuring a comfortable and hygienic environment for our guests is our top priority, and your feedback reaffirms that our efforts are making a positive impact. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

2/10 Terrible

Cary

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
When we walked into the room we were given it smelled terrible The room and the hotel itself didn’t match the pictures provided on hotels.com. Free breakfast starts too late and doesn’t last long enough. I will never stay at this place again.
Stayed 1 night in Nov 2023
Response from Manager on 26 Nov 2023
Hello Cary,We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback regarding the room and the breakfast hours. We strive to provide accurate depictions of our hotel, but variations may occur. Thank you for bringing this to our attention and we hope you will reconsider staying with us in the future.

2/10 Terrible

Michelle

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Girls running the front desk are rude and lazy. This place is cheap for a reason. Being febreeze it’s a bit musky and they will try to keep your deposit for any reason whatsoever
Stayed 1 night in Nov 2023
Response from Manager on 26 Nov 2023
Hello Michelle,Thank you for sharing your feedback with us. We regret to hear about any unpleasant encounters you may have had during your stay. Our team strives to provide exceptional service, and we apologize if we fell short of your expectations. We appreciate your input and will address your concerns accordingly.

10/10 Excellent

Ralph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Priced right, all good.
Stayed 1 night in Nov 2023
Response from Guest Relation Management on 23 Nov 2023
Hi Ralph,Thank you for your positive feedback! We're thrilled to hear that you found our pricing reasonable and that your overall experience was good. Providing value for our guests is important to us, and we're pleased to know we met your expectations. We appreciate your choice in staying with us and look forward to welcoming you back for another positive experience.

10/10 Excellent

Zane

Liked: Staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Guest Relation Management on 22 Nov 2023
Hi Zane,It has always been our mission to give each and every one of our guests a wonderful experience, so it warms our hearts to hear that we are succeeding. From all of us here, thank you for rating us perfectly and choosing us. We will continue to offer top-notch hospitality and eagerly await your next visit.

2/10 Terrible

Samantha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Hotel is very old, very outdated. Needs a lot of repair, breakfast was gross. Elevator seemed like it was going to break. Bed was comfortable
Stayed 2 nights in Oct 2023
Response from Guest Relation Management on 22 Nov 2023
Hi Samantha,Thank you for choosing to stay with us and for sharing your feedback about your recent experience. Please know that we take this feedback seriously, and we are committed to making improvements to enhance the overall guest experience. Our maintenance team will conduct a thorough review to address necessary repairs and updates. Thank you for your feedback, and we hope to have the opportunity to better serve you in the future.

6/10 Okay

Mateo

Business traveller
Disliked: Staff & service
When we arrived, the person who checked us in said we had to leave a deposit "in cash" for the room. I had to leave to go get it because who carries fifty to one hundred in cash on them anymore? Then when we checked out, the person checked me out and was like, "bye." Had I not asked for my deposit back, he would not have given it and there was no record of a deposit since it was in cash and not on my card. This seems super shady to me and I will NOT be returning to this hotel. Although other hotels in the area are a more expensive, I will choose that over this any day of the week and twice on Sundays.
Stayed 1 night in Nov 2023
Response from Guest Relation Management on 22 Nov 2023
Hi Mateo,Thank you for your feedback regarding your recent stay at our hotel. The issues you raised regarding the deposit process and the lack of clear communication during check-out do not reflect our standard of service. To address your concerns, we will be reviewing our deposit procedures and communication protocols to ensure a smoother and more transparent process for our guests in the future. Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust in the future.

2/10 Terrible

Aasif

Stayed 1 night in Nov 2023
Response from Guest Relation Management on 12 Dec 2023
Hi Aasif,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.