4/10 Poor
Paul
Travelled with partner
31 Mar 2024
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I stayed at this property 10 years before and by Western standard it easily qualified for a 4 start hotel then. Now, 10 years later, I booked the same hotel for a near 1 month stay. The place has declined over time tremendously. I booked a suite.
1. Ten Years ago, suites had cooking facilities. These have since been removed. So if your intention is to be able to cook your own food, then these suites are not for you.
2. Bathroom. One of the most important rooms in a hotel is the bathroom. The standards have tremendously dropped. When have a shower, water would not drain quickly, so your feet, at times up to ankle level, are immersed in slow draining water. I complained about this a few times, but nothing changed, notwithstanding their plumbers attending to the problem.
4. The toilet is badly set, making sitting on the toilet a near squat. Luckily, the Select Citywalk Mall next door has clean and nice toilets so where time allows, you are better using the public toilet in the Mall.
5. Cleaning of rooms. In my so many years of international travel, this was my lowest experience. The lady cleaner on the 3rd floor was grossly incompetent. The bathroom had a stench even after she had cleaned. At times she would take used towels but forget to replace them with fresh ones. On 2 occasions, she forgot to put toilet paper. We had to call house keeping to be helped. While always courteous, their service was very slow.
6. Carpet in Corridors - Very dirty on 3rd floor.
Paul
Stayed 26 nights in Mar 2024
