1 bedroom, premium bedding, minibar, in-room safe

Reviews of Holiday Inn New Delhi International Airport, an IHG Hotel

5 out of 5
Holiday Inn New Delhi International Airport, an IHG Hotel
Asset Area 12, Hospitality District, Aero City, New Delhi, Delhi N.C.R

Reviews

8.4

Very good

Rating 10 - Excellent. 534 out of 1002 reviews" "
Rating 8 - Good. 252 out of 1002 reviews" "
Rating 6 - Okay. 106 out of 1002 reviews" "
Rating 4 - Poor. 49 out of 1002 reviews" "
Rating 2 - Terrible. 61 out of 1002 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for a peaceful rest on a layover; close enough to airport. Clean and very safe. Great service.
Stayed 1 night in Apr 2024

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a lovely location for my overnight stay.
Stayed 1 night in Apr 2024
Response from Team Holiday Inn on 15 Apr 2024
Dear Mr. Perry, We're delighted to hear that you enjoyed the location for your overnight stay! Providing a pleasant and convenient experience for our guests is our top priority. If there's anything specific about the location that stood out to you or any suggestions you have for enhancing future stays, please feel free to share. We look forward to hosting you again whenever you're in the area!

8/10 Good

Rimple

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining options are excellent and friendly staff! Beautiful hotel!
Stayed 1 night in Apr 2024
Response from Team Holiday Inn on 15 Apr 2024
Dear Ms. Rimple, Thank you for your kind words! We're thrilled to hear that you enjoyed our dining options and found our staff to be friendly. It's wonderful to know that you found our hotel beautiful as well. Providing excellent dining experiences and exceptional service is what we strive for, and we're glad to hear that we met your expectations. If there's anything else we can do to enhance your experience or if you have any suggestions for improvement, please feel free to let us know. We look forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

SUMIT

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff courtesy & prompt service is stand out feature
Stayed 1 night in Apr 2024
Response from Team Holiday Inn on 13 Apr 2024
Thank you for your 5-star rating! We're thrilled to hear that you had a fantastic experience with us. If you have any additional feedback or if there's anything specific you loved about your stay, please don't hesitate to share. We look forward to welcoming you back for another exceptional experience in the future!

10/10 Excellent

Chowdry, Dayton

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and courteous
Stayed 1 night in Mar 2024
Response from Team Holiday Inn on 8 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're thrilled to hear that our staff provided helpful and courteous service during your stay. Ensuring our guests feel welcomed and well-assisted is always our top priority, and we're glad to know we achieved that goal during your visit.We hope to have the pleasure of welcoming you back to Holiday Inn soon. If there's anything else we can assist you with, please don't hesitate to let us know.Warm regards,Team Holiday Inn

8/10 Good

iqbal

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Apr 2024
Response from Team Holiday Inn on 8 Apr 2024
Dear Guest,Thank you for your feedback. We're glad to hear that everything met your expectations during your stay at Holiday Inn. Your satisfaction is important to us, and we appreciate your positive review.If there's anything specific you particularly enjoyed or if there's anything we can do to make your next stay even better, please feel free to let us know. We look forward to welcoming you back for another enjoyable experience.Best regards,Team Holiday Inn

10/10 Excellent

RAJBINDER S.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and also very close to airport. I would definitely stay there again.
Stayed 2 nights in Mar 2024
Response from Team Holiday Inn on 3 Apr 2024
Dear Guest, Thank you for your positive feedback! We're glad to hear that you enjoyed your stay at our hotel and found our proximity to the airport convenient. We look forward to welcoming you back for another stay in the future. If there's anything specific you liked about your experience or if you have any suggestions for improvement, please feel free to share. We appreciate your support and hope to see you again soon!

10/10 Excellent

Dilnaaz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, friendly staff, very clean and overall a great place to stay.
Stayed 2 nights in Mar 2024
Response from Team Holiday Inn on 2 Apr 2024
Dear Ms. Dilnaaz, Thank you for your positive feedback! We're delighted to hear that you found our hotel to be conveniently located, with friendly staff, and very clean. Providing a great experience for our guests is our top priority, and we're thrilled that we succeeded in meeting your expectations. We truly appreciate your kind words and your decision to stay with us. It was a pleasure to have you as our guest, and we hope to welcome you back for another enjoyable stay in the future. Warm regards,Team Holiday Inn

8/10 Good

Rebecca, Prineville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but prices WAY above local "India prices". They even charge if you ask for ice with your purchased soft drink (about $5 if I remember correctly).
Stayed 2 nights in Mar 2024
Response from Team Holiday Inn on 1 Apr 2024
Dear Ms. Rebbeca, Thank you for sharing your feedback with us. We're glad to hear that you found our hotel to be nice.We understand your concerns regarding the pricing, and we appreciate your feedback. Please know that our pricing is determined based on various factors, including the quality of service and amenities we provide. However, we will certainly take your feedback into consideration as we review our pricing structure.Regarding the charge for ice with your soft drink, we apologize for any inconvenience this may have caused. We will review our policies to ensure that they align with our commitment to providing excellent service to our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Team Holiday Inn

10/10 Excellent

Seema, bellaire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint: Spa lady / manager is loud and always yelling both times on my spa experience. Apart from her staff are very cordial respectful , Great for a quick overnight lay over with great restaurant and spa , close to airport . Would recommend!!! Ask for top floors , bottom floors have grass as high as window .
Stayed 1 night in Mar 2024
Response from Team Holiday Inn on 30 Mar 2024
Dear Ms. Seema,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the behavior of the spa manager. Rest assured, we will address this matter internally to ensure that all guests have a peaceful and enjoyable spa experience.We're pleased to hear that you found our staff cordial and respectful, and that you enjoyed the amenities of our hotel, including the restaurant and spa. Your recommendation is greatly appreciated, and we will strive to make your next stay even more comfortable.If there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back for another pleasant experience.Warm regards,Team Holiday Inn

10/10 Excellent

AMANJOT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team Holiday Inn on 29 Mar 2024
Dear Mr. Amanjot,Thank you for your excellent rating! We're thrilled to hear that you had a fantastic experience during your stay with us. Your satisfaction is our utmost priority, and we're delighted that we were able to meet your expectations. We look forward to welcoming you back for another wonderful stay in the future! If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know.Warm regards,Team Holiday Inn

2/10 Terrible

SHAURYA

Travelled with family
Disliked: Staff & service, property conditions & facilities
Horrible beds and room keys would stop working everyday. Requested airport pickup and the driver never arrived.
Stayed 4 nights in Mar 2024
Response from Team Holiday Inn on 26 Mar 2024
Dear Mr. Shaurya, We deeply apologize for the inconvenience you experienced during your stay. It's disheartening to hear about your discomfort with the beds and the recurring issues with the room keys. Your feedback regarding the airport pickup service not being fulfilled is also concerning and not reflective of the level of service we aim to provide.Please know that your comments have been shared with our management team, and we're taking immediate steps to address these issues to ensure a more pleasant experience for our guests in the future. We appreciate your patience and understanding, and we hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay.Warm regards, Team Holiday Inn

8/10 Good

Jatinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel to stay especially for people looking to stay near the IGI International Airport in Delhi
Stayed 1 night in Mar 2024
Response from Team Holiday Inn on 26 Mar 2024
Dear Mr. Jatinder, We're delighted to hear that you found our hotel to be a nice place to stay, especially for those looking for accommodations near the IGI International Airport in Delhi. Thank you for choosing to stay with us and for your kind recommendation. We strive to provide a comfortable and convenient experience for all our guests, and we're glad to know that we succeeded in meeting your needs. We look forward to welcoming you back for another enjoyable stay in the future.

8/10 Good

Iqbal

Stayed 1 night in Mar 2024
Response from Team Holiday Inn on 13 Apr 2024
Thank you for your rating! If there's anything specific you think we could improve to make your experience even better next time, please feel free to let us know. We're always looking for ways to enhance our guests' experience.

4/10 Poor

Rebecca, Prineville

Liked: Property conditions & facilities
Check in took way too long even with very few other customers.
Stayed 2 nights in Mar 2024
Response from Team Holiday Inn on 22 Mar 2024
Dear Ms. Rebecca, We're sorry to hear about your experience with the check-in process. Your feedback is valuable to us, and we apologize for any inconvenience caused. We'll certainly review our check-in procedures to ensure a smoother and more efficient process for our guests in the future. If there's anything specific you'd like us to address or if you have any further concerns, please feel free to reach out to us directly. We appreciate your understanding and hope to have the opportunity to provide you with a better experience on your next visit.Warm regards, Team Holiday Inn

10/10 Excellent

AMANJOT

Travelled with family and small children
Liked: Cleanliness, amenities
Very good
Stayed 1 night in Mar 2024
Response from Team Holiday Inn on 21 Mar 2024
Dear Guest, Thank you so much for your fantastic rating! We're thrilled to hear that you had a very good experience with us. If there's anything else we can do to make your next visit even better, please let us know. We look forward to welcoming you back again soon!Warm regards, Team Holiday Inn

8/10 Good

Jatinder

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Breakfast
Stayed 1 night in Mar 2024
Response from Team Holiday Inn on 18 Mar 2024
Dear Mr. Jatinder, We're delighted to hear that you enjoyed our breakfast! We strive to offer a variety of delicious options to start your day off right. Thank you for your kind feedback, and we hope to welcome you back soon for another satisfying meal!

10/10 Excellent

Shoba R

Stayed 1 night in Mar 2024
Response from Team Holiday Inn on 8 Apr 2024
Dear Ms. Shobha,Thank you for your perfect rating! We're thrilled to receive your feedback and to know that you had a flawless experience during your stay at Holiday Inn. Providing exceptional service and ensuring your comfort are our top priorities, and we're delighted that we met your expectations.If there's anything else we can assist you with or if you have any further comments to share, please feel free to let us know. We look forward to welcoming you back for another 5-star experience in the future!Best regards,Team Holiday Inn

4/10 Poor

srinivas

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not worth the price they charged me.
Stayed 1 night in Mar 2024
Response from Team Holiday Inn on 14 Mar 2024
Dear Mr. SrinivasWe apologize for falling short of your expectations and for any inconvenience caused by the price of your stay. Your feedback is important to us, and we would appreciate hearing more about your concerns so that we can address them appropriately. Please feel free to reach out to our management team directly, and we will do our best to resolve the issue to your satisfaction. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team Holiday Inn on 14 Mar 2024
Dear Ms. Anne, Thank you for your perfect 5/5 review! We're thrilled to hear that you had such a wonderful experience with us. Your satisfaction is our top priority, and we're glad that we could meet your expectations. If there's anything else we can do to make your future experiences even better, please don't hesitate to let us know. We look forward to serving you again soon!Warm regardsTeam Holiday Inn

8/10 Good

urmila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Politeness
Stayed 2 nights in Mar 2024
Response from Team Holiday Inn on 12 Mar 2024
Dear Guest,Thank you for your kind words! We're delighted to know that you appreciated the politeness of our staff. Providing excellent and courteous service is our priority, and we're glad we could make your experience enjoyable.If you have any specific feedback or suggestions, feel free to share. We look forward to welcoming you again.Best regards,Team Holiday Inn

10/10 Excellent

Sarita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all round
Stayed 1 night in Mar 2024
Response from Team Holiday Inn on 12 Mar 2024
Dear Guest,Thank you for your feedback! We're thrilled to hear that you had an excellent experience with us. Providing top-notch service in all aspects is what we strive for, and we're glad to know we met your expectations.If there's anything more we can do to enhance your experience in the future, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful experience.Best regards,Team Holiday Inn

10/10 Excellent

Sukhvinder

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 3 nights in Mar 2024
Response from Team Holiday Inn on 14 Mar 2024
Dear Mr. Sukhvinder, Thank you for your perfect 5/5 review! We're thrilled to hear that you had such a wonderful experience with us. Your satisfaction is our top priority, and we're glad that we could meet your expectations. If there's anything else we can do to make your future experiences even better, please don't hesitate to let us know. We look forward to serving you again soon!

6/10 Okay

Ramnik

Travelled with partner
Disliked: Cleanliness, amenities
A convenient hotel with close proximity to the IGI Airport. Dining in the hotel is pricey relative to all the excellent eating places in the mall around the corner. Room prep left a lot to be desired - nail clippings of the previous occupant around the sink and mud marks on the shower floor - not something you expect in a 5 star hotel charging £240 per night
Stayed 1 night in Mar 2024
Response from Team Holiday Inn on 11 Mar 2024
Dear Mr. Ramnik, Thank you for sharing your feedback, and we sincerely apologize for the inconveniences you experienced during your stay. Your comments are essential, and we take them seriously as we continually strive to improve our services.We deeply regret that the cleanliness of your room did not meet our standards. Such oversights are unacceptable, and we will investigate the matter thoroughly to ensure that proper measures are in place to prevent a recurrence. Cleanliness is a top priority, and we apologize for any discomfort caused.We also acknowledge your concerns about the dining prices in comparison to nearby options. We will review our pricing structure to ensure it aligns with the value we aim to provide to our guests.Your feedback is invaluable, and we appreciate your understanding. We are committed to addressing these issues promptly and taking corrective actions. We hope to have the opportunity to welcome you back in the future with an improved experience.If there's anything specific you would like to discuss or if you have additional feedback, please feel free to reach out to our management directly.Thank you for bringing these concerns to our attention.Best regards,Team Holiday Inn

10/10 Excellent

Ben

Stayed 1 night in Mar 2024
Response from Team Holiday Inn on 30 Mar 2024
Dear Guest,Thank you for your excellent rating! We're thrilled to hear that you had a wonderful experience at our hotel. Your satisfaction is our top priority, and we're delighted that we could meet your expectations.If there's anything else we can do to make your next visit even more enjoyable, please feel free to let us know. We look forward to welcoming you back for another five-star experience in the future!Warm regards,Team Holiday Inn

4/10 Poor

alan

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I stayed on the soaking floor, the smell in the room seems to be bad even for a smoker. Best to avoid smoking floor.
Stayed 1 night in Mar 2024
Response from Team Holiday Inn on 7 Mar 2024
Dear Mr. Alan, We sincerely apologize for the inconvenience you experienced during your stay on the smoking floor. Your feedback is valuable to us, and we regret that the room's smell did not meet your expectations. We appreciate your input and will address this matter promptly to ensure a more comfortable stay for our guests in the future. If you choose to stay with us again, please let us know your preferences, and we will do our best to provide you with a room that aligns with your expectations. Thank you for bringing this to our attention

6/10 Okay

shine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Without any prior notice the Water was turned off when we were on shower .We are almost time for the flight ..Worst experince from a big brand hotel like this ..Also the people at the counter was not polite at all especially Krishna that I dealt with .. ..They need to be more professionally trained as it’s especially near to international Airport which serves both domestic and International passengers ..
Stayed 1 night in Mar 2024
Response from Team Holiday Inn on 5 Mar 2024
Dear Guest, We sincerely apologize for the inconvenience you experienced during your recent stay at our hotel. It is disheartening to hear about the water interruption, and we understand the frustration this must have caused, especially given the time constraints.Please know that we take your feedback seriously, and we are investigating the water supply issue to prevent such incidents from happening in the future. We deeply regret that our staff, especially Krishna, did not meet the level of politeness and professionalism expected. Rest assured, we will address this with our team and provide additional training to ensure a more positive and courteous guest experience.Your feedback is crucial to our ongoing efforts to improve, and we genuinely appreciate your patience and understanding during this unfortunate situation. We would like the opportunity to make it right and invite you to contact our management directly at animesh.ghosh@holidayinndelhi.com to discuss your experience further.We value your business and hope you will consider giving us another chance to provide you with the exceptional service you deserve.Sincerely,

8/10 Good

Ralynn

Stayed 2 nights in Feb 2024
Response from Team Holiday Inn on 26 Mar 2024
Dear Guest, We appreciate your feedback and are glad to hear that you had a positive experience overall. Thank you for choosing to stay with us. If there's anything specific we can improve upon to earn that extra star next time, please let us know. We look forward to welcoming you back for an even better stay in the future!

10/10 Excellent

Sui

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property in a very modern area. Little bit out of the main city but an Uber/taxi takes care of that easily and cheaply. Great location to be close to the airport. Staff were amazing as expected and the breakfast one of the best we've experienced anywhere
Stayed 3 nights in Sep 2023
Response from Team Holiday Inn on 3 Mar 2024
Dear Guest,Thank you for taking the time to share your experience at our lovely property. We're delighted to hear that you enjoyed the modern surroundings and found our location convenient, especially in close proximity to the airport. It's great to know that our staff exceeded your expectations, and we appreciate your kind words about the breakfast, considering it one of the best you've experienced.Your feedback is valuable to us, and we hope to have the pleasure of welcoming you back for another wonderful stay. If there's anything specific you'd like to share or if you have any preferences for your next visit, please feel free to let us know.Best regards,Team Holiday Inn

8/10 Good

Abhishek

Stayed 1 night in Mar 2024
Response from Team Holiday Inn on 23 Mar 2024
Dear Mr. Abhishek, We appreciate your feedback and are glad to hear that you had a positive experience overall. Thank you for acknowledging our efforts in providing excellent customer service and delicious food. We're always striving to improve, so please let us know if there's anything specific we can do to earn that extra star next time. We look forward to welcoming you back soon!

6/10 Okay

Manisha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was walking distance to shops and restaurants. I did not like that they only give one key per room. My husband and I traveled together with our toddler, and we needed an extra key. Also, we checked out and paid for a driver at the hotel to take us to the airport. When we got to the airport, someone walks up to the driver and says something. My husband and I did not understand and the person starts helping us with our luggage. He immediately charged us 500 rupees. The driver could have asked us if we needed help and that it would cost money.
Stayed 3 nights in Jan 2024
Response from Team Holiday Inn on 29 Feb 2024
Dear Ms. Manisha, Thank you for sharing your feedback with us. We appreciate your comments, and we apologize for any inconvenience you experienced during your stay and departure. Your concerns are important to us, and we will certainly address them to improve our services.Regarding the issue with the key, we understand the importance of having an extra key, especially when traveling with a family. We'll review our key distribution policy to see if there's room for improvement in accommodating guests' needs.As for the situation with the driver and assistance at the airport, we apologize for any miscommunication. We will ensure that our drivers clearly communicate any additional charges for assistance with luggage to avoid any surprises for our guests. We appreciate your understanding and will use your feedback as an opportunity to enhance our services.We value your patronage and hope you'll give us another opportunity to provide you with a more seamless and enjoyable experience in the future. If there's anything specific you would like us to address or if you have further details to share, please feel free to contact our management team directly. Safe travels!

10/10 Excellent

Jatinder

Liked: Cleanliness, staff & service, property conditions & facilities
I booked a two night stay for my Parents before an international flight and they had a wonderful time. They especially enjoyed the breakfast buffet and the excellent customer service provided by the Staff.
Stayed 2 nights in Feb 2024
Response from Team Holiday Inn on 28 Feb 2024
Dear Mr. Jatinder, Thank you for choosing Holiday Inn, Aerocity for your parents' stay and for sharing such a positive experience. We are delighted to hear that they had a wonderful time during their two-night stay.It's great to know that they enjoyed the breakfast buffet, and we are particularly pleased that our staff provided excellent customer service. Our team takes pride in creating memorable experiences for our guests, and your kind words are truly appreciated.If there's anything more we can do to make future stays even better for your parents or for you, please do not hesitate to let us know. We look forward to the opportunity of welcoming them back and providing another exceptional experience.Best regards,Team Holiday Inn

8/10 Good

Shamsher

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I do not like is when they forgot to pick up my sister. My sister booked me and her to be picked up. Our time of arrival is different but they either ignore or did not back read my sister email to them.
Stayed 1 night in Feb 2024
Response from Team Holiday Inn on 28 Feb 2024
Dear Mr. Shamsher, We sincerely apologize for the inconvenience caused by the oversight in arranging the pick-up for your sister. We understand the importance of a smooth and well-coordinated arrival experience.Your feedback is valuable to us, and we will address this issue with our team to ensure better communication and attentiveness in the future. We appreciate your understanding and want to assure you that we are taking the necessary steps to prevent such oversights from occurring again.If there's anything else we can do to make amends or if you have any further concerns, please feel free to reach out. We appreciate your patience and hope to have the opportunity to provide you with an improved experience in the future.Best regards,Team Holiday Inn

10/10 Excellent

bikramjit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and approachable.
Stayed 1 night in Feb 2024
Response from Team Holiday Inn on 28 Feb 2024
Dear Mr. Bikramjit, Thank you for taking the time to share your feedback. We are delighted to hear that you found our staff to be very helpful and approachable. Providing excellent service and making our guests feel welcome is our top priority.If there's anything specific that stood out during your stay or if you have any suggestions for improvement, please feel free to let us know. Your comments are valuable to us as we continuously strive to enhance the guest experience.We appreciate your patronage and look forward to the pleasure of welcoming you back on your next visit.Best regards,Team Holiday Inn

10/10 Excellent

Rajwinder kaur

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Team Holiday Inn on 25 Feb 2024
Dear Guest,Thank you for your 5-star rating! We're thrilled to know that you had an excellent experience during your stay. If there are any specific aspects or services that stood out and contributed to your positive rating, we'd love to hear more about it.Your satisfaction is our priority, and we look forward to the opportunity to welcome you back for another outstanding Visit in the future.Best regards,Team Holiday Inn

10/10 Excellent

Damanpreet

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Clean and nice rooms.
Stayed 1 night in Feb 2024
Response from Team Holiday Inn on 26 Feb 2024
Dear Guest,Thank you for your wonderful feedback! We are delighted to hear that you experienced excellent customer service and found our rooms to be clean and nice. Providing top-notch service and maintaining a welcoming environment are our priorities, and we are thrilled that we could meet your expectations.Your positive comments motivate us to continue delivering exceptional experiences. If there's anything specific you loved or if you have any suggestions for improvement, please feel free to share.We appreciate your patronage and look forward to the pleasure of welcoming you back for another outstanding experience.Best regards,Team Holiday Inn

4/10 Poor

Seema, bellaire

Travelled with family
Liked: Cleanliness, staff & service, amenities
AC didnt work , room smelt wierd like chemicals . Check in took longer than anticipated. Ok property for an overnight . Salon staff were good .
Stayed 1 night in Feb 2024
Response from Team Holiday Inn on 22 Feb 2024
Dear Ms. Seema,We appreciate your feedback and sincerely apologize for the inconveniences you faced during your stay. It is disheartening to learn about the issues with the AC, the unusual smell in the room, and the longer-than-anticipated check-in process. We understand the importance of a comfortable and smooth experience for our guests.Your concerns will be addressed promptly to ensure that similar situations do not occur in the future. On a positive note, we're pleased to hear that the salon staff provided good service.We value your feedback as it helps us improve, and we hope to have the opportunity to make it up to you on a future visit.Best regards,Team Holiday Inn

10/10 Excellent

Darwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and easy to get around. Plenty of restaurant options!
Stayed 3 nights in Feb 2024
Response from Team Holiday Inn on 22 Feb 2024
Dear Mr. Darwin, Thank you for your positive feedback! We're glad to hear that you found our staff friendly, the surroundings clean, and the navigation easy. It's wonderful that you enjoyed the variety of restaurant options available. We appreciate your kind words and look forward to welcoming you back for another great experience. If there's anything specific you enjoyed or any suggestions you have, feel free to share!Warm regards, Team Holiday Inn

10/10 Excellent

Hemant, monroe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great experience and food was great. Quick service and timely drop to Airport.
Stayed 1 night in Feb 2024
Response from Team Holiday Inn on 21 Feb 2024
Dear Mr. Hemant, Thank you for sharing your positive experience with us! We're delighted to hear that you had a great time, enjoyed the delicious food, and experienced quick service. Ensuring a timely drop to the airport is a priority for us, and we're pleased that we could meet your expectations.Your feedback is appreciated, and we look forward to welcoming you back for another enjoyable stay.Warm regards, Team Holiday Inn

6/10 Okay

Natalie

Travelled with family
Liked: Cleanliness
Hotel showing signs of wear especially bathroom. When asking staff for help with making calls from the room-with difficulty, we were told to go online and search ourselves! Tried to use the business centre and found we were passed from one staff member to another. Every time we used the loft we were approached to ‘sell’ the restaurant. For the money I feel the service level fell short.
Stayed 3 nights in Feb 2024
Response from Team Holiday Inn on 19 Feb 2024
Dear Ms. Natalie, Thank you for taking the time to share your valuable feedback following your recent stay at Holiday Inn Aerocity. We sincerely appreciate your honesty and apologize for any inconveniences you encountered during your visit.Your concerns regarding the signs of wear, difficulty in making calls, and challenges in utilizing the business center are duly noted. Please accept our apologies for not meeting your expectations in these areas. We are committed to providing exceptional service, and your feedback will be used to address and improve these aspects.It's disheartening to hear that our attempts to share information about our restaurant felt intrusive during your time. We understand the importance of respecting our guests' space, and we apologize if it came across differently. Rest assured, your comments will be shared with our team to ensure a more seamless and considerate approach in the future.We genuinely appreciate your patronage, and your feedback is invaluable in helping us enhance our services. If you choose to stay with us again, we assure you that we will do everything possible to make your experience more comfortable and enjoyable.Thank you once again for sharing your thoughts, and we hope to have the opportunity to welcome you back and provide you with an improved experience.Warm regards,Team Holiday Inn

10/10 Excellent

Dhiraj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Team Holiday Inn on 19 Feb 2024
Dear Mr. Dhiraj, Thank you for your feedback. We appreciate your insights and apologize for any inconvenience you experienced. Your comments are valuable to us, and we will use them to enhance our services. We hope to have the opportunity to welcome you back for an improved experience.Best regards,Team Holiday Inn

10/10 Excellent

Jagbir

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place
Stayed 3 nights in Feb 2024
Response from Team Holiday Inn on 16 Feb 2024
Dear Mr. Jagbir, Thank you for your kind words! We're thrilled to hear that you found our place amazing. It's our goal to provide a wonderful experience for our guests, and we're delighted to know we achieved that during your visit.If there's anything specific you enjoyed or if you have any feedback to share, please feel free to let us know. We look forward to the pleasure of hosting you again in the future.Best regards,Team Holiday Inn

10/10 Excellent

Madhukar

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff
Stayed 1 night in Feb 2024
Response from Team Holiday Inn on 17 Mar 2024
Dear Guest,Thank you for your kind words about our staff. We're delighted to hear that you found them to be very nice. Providing exceptional service and creating a welcoming atmosphere for our guests is always our top priority.We appreciate your feedback and hope to have the pleasure of welcoming you back to Holiday Inn in the future.Warm regards,Team Holiday Inn

10/10 Excellent

Gurpreet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff made our stay very comfortable! Food options were plentiful and appealed well to our tastes. We’d certainly stay here again.
Stayed 2 nights in Feb 2024
Response from Team Holiday Inn on 12 Feb 2024
Dear Mr. Gurpreet, We're delighted to hear that your stay was made comfortable by our staff and that the food options were plentiful and appealing to your tastes. Your positive feedback is greatly appreciated, and we're thrilled to know that you would choose to stay with us again.If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. We look forward to welcoming you back for another wonderful stay in the future! Warm regards, Team Holiday Inn

10/10 Excellent

Noorjahan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is closer to the airport and the facilities inside are awsome. Great dining, massage and rooms are spacious.
Stayed 1 night in Dec 2023
Response from Team Holiday Inn on 12 Feb 2024
Dear Guest, We're thrilled to hear that you had an awesome experience during your stay! It's fantastic that our proximity to the airport, excellent dining options, massage services, and spacious rooms contributed to your positive impression.Your feedback is greatly appreciated, and we're delighted to have provided you with a memorable experience. If there's anything specific you loved or if you have any suggestions for further improvement, please feel free to share. We look forward to welcoming you back for another fantastic stay!

10/10 Excellent

Asish, Maumee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility close to airport.
Stayed 1 night in Feb 2024
Response from Team Holiday Inn on 9 Feb 2024
Dear Guest,Thank you for sharing your positive feedback about our facility. We are delighted to hear that you found our property excellent and appreciated its proximity to the airport.Your satisfaction is important to us, and we appreciate your kind words. If there's anything specific you enjoyed or if you have any preferences for your future stays, please feel free to let us know.Thank you for choosing us, and we look forward to the pleasure of welcoming you back to the Holiday Inn.Warm regards,Team Holiday Inn

10/10 Excellent

Naresh

Business traveller
Good facilities. Good gym and breakfast
Stayed 1 night in Feb 2024
Response from Team Holiday Inn on 8 Feb 2024
Dear Guest,Thank you for sharing your positive feedback about your recent stay. We are pleased to hear that you found our facilities to be good, including the gym and breakfast.Your satisfaction is important to us, and we appreciate your positive comments. If there are any specific details you enjoyed or if you have any preferences for your future stays, please feel free to let us know.Thank you for choosing us, and we look forward to the pleasure of welcoming you back to the Holiday Inn.Warm regards,Team Holiday Inn

10/10 Excellent

Mathew Ittoop

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Team Holiday Inn on 8 Feb 2024
Dear GuestThank you for your concise feedback! If you have any specific details or preferences you'd like to share about your experience, feel free to let us know. We appreciate your choice of the Holiday Inn and look forward to welcoming you back for another 5-star experience. If there's anything we can assist you with, please don't hesitate to reach out.Warm RegardsTeam Holiday Inn

10/10 Excellent

Ajay

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome hotel. Loved the breakfast and dinner. Top of the line.
Stayed 1 night in Feb 2024
Response from Team Holiday Inn on 7 Feb 2024
Dear Guest,We are truly grateful for your kind words and thrilled to hear that you found our hotel to be awesome. It's especially rewarding to know that you loved both our breakfast and dinner offerings, considering them top of the line.Your positive feedback motivates our team to continue delivering exceptional service and culinary experiences. If there's anything specific you enjoyed or if you have any preferences for your future stays, please feel free to let us know.Thank you for choosing our hotel, and we look forward to the pleasure of welcoming you back for another wonderful experience.Warm regards,Team Holiday Inn

10/10 Excellent

Tushina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good , will visit again soon
Stayed 4 nights in Feb 2024
Response from Team Holiday Inn on 12 Feb 2024
Dear Ms. Tushina, We're delighted to hear that you had a very good experience! Your intention to visit again soon is the best compliment we could receive. If there's anything specific you enjoyed or if there are areas where we can further enhance your experience, please feel free to let us know. We look forward to welcoming you back for another wonderful stay! Warm regards, Team Holiday Inn