Exterior

Reviews of Renest Dunsvirk Court Mussoorie

4 out of 5
Renest Dunsvirk Court Mussoorie
Baroda Estate, Near Library Chowk, Mussoorie, Mussoorie, Uttarakhand

Reviews

6.6
Rating 10 - Excellent. 1 out of 13 reviews" "
Rating 8 - Good. 7 out of 13 reviews" "
Rating 6 - Okay. 2 out of 13 reviews" "
Rating 4 - Poor. 1 out of 13 reviews" "
Rating 2 - Terrible. 2 out of 13 reviews" "

7.6/10

Cleanliness

6.4/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Housekeeping service is pathetic
Stayed 1 night in Aug 2021

2/10 Terrible

Waheeda, tanzania

Travelled with family
Disliked: Staff & service
Arriving just after a heavy snowfall, the hotel was inaccessible by road. I could not check in but was still charged for the stay.
Stayed 2 nights in Jan 2020

10/10 Excellent

Ajay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay ... Strongly recommended
It's was amazing stay, wonderful property.. Smiley n very cooperative staffs. Require bit work on the road leading to property. Rest all is superb.
Stayed 1 night in Oct 2019

8/10 Good

Kaishul, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deserved to be 4 STARS
Feels Amaze to be on Hills top, but it disconnect the walk/ take steps to mall road as it is little far. However Hotel provide free cabs to go and back but till 6pm, Whereas generally a traveler doesn't come by 6pm back at hotel. Some Room services were missing while check in but it was given on request without any delay. Almost Zero In-house Guest entertainment entertainment activities considering the disconnect from Mall Road. Food Menu require immediate add-on Variety it is very less However what is there its delicious. Overall I still recommend to everyone, who wants to have 4 Star hospitality with well behaved Hotel Staff (Which is very very imp). and pleasant view at hills top. GO FOR IT.
Stayed 2 nights in Mar 2018

8/10 Good

Sumeet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with a view
The Hotel is very well-maintained and the highest position in Mussoorie - which means you get great views - but getting to the hotel involves a steep drive up a narrow road with many hair-pin bends. So plan to reach the hotel when there is daylight. The food is good - though a bit on the expensive side. The buffet breakfast had quite a varied spread. The service is very good. One problem we had during our stay was hot water not being available periodically due to some plumbing issues - hopefully that will be sorted out soon. It snowed while we were there and we could not go anywhere on out first day - but we did enjoy the hotel grounds which is quite spacious

2/10 Terrible

Gurpreet

Disliked: Cleanliness, staff & service, room comfort
Worst stay ever in my life!
Worst hotel ever! No hot water no wifi gave us cold food. Half of basic things wasn't available. Location is bad and far away from all local attractions.
Response from General Manager on 8 Dec 2016
Dear Guest Harvindra Singh Thank You for your kind word, it may help to us improved our service of hospitality, we always do our best but some time we failed, There was a minor glitch with the local electricity supply due to the winter maintenance at the local power grid. That was the only cause for the multiple power cut hot water is supplied to the rooms at 50 Degree C. We made an alternative provision for provision for you and your family in the room at the time appreciated the same. Regarding the location we are located at one of a kind hill top location with 360 Degree panoramic view of the iced peak and Devdar forest, No doubt why it has keen a royal residence for past 100 years, We are located half KM. Away from the great mall road and in two KM. Radius with all competitor hotels. Upon investigating we are learned that your driver who was not aware of the local roots took you the longer way even after getting a brief from the travel desk therefore we cannot be held responsible You had ordered the food @10 PM but did not turned up till @10:40 Hrs, Half the family member waiting to start till your arrival which we guess was the cause of food getting cold, however we had offered the children complementary beverages to cover for this cause only still upon C/O you had ask for discount we offered you six thousand INR. Worth of discount just if satisfy therefore we did our part to the fullest. Wi-Fi is only complementary in lobby first half an hour. We apologies for inconvenience that it may have caused and waiting for your next visit. Warm Regards Prakash Singh FOM

8/10 Good

Ashish, New Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location - Friendly Staff & Nice Food
Had a 2 nights stay in the hotel. Found it very pleasant. Welcome drinks were offered, hotel staff was very friendly and cooperative. Hotel offers a very nice breakfast. Rooms were clean and very comfortable. Did not find anything short which was promised by hotel before booking. Would definitely recommend to someone !!
Response from P. Singh on 8 Dec 2016
Dear Guest Thanks for your kind words, your appreciation is really a perfect motivation to us. Looking forward for your Next visit. Thanks again. Regards FOM & Team Dunsvirk

8/10 Good

Tushar, New Delhi

Liked: Cleanliness, staff & service, room comfort
Tranquility and Peace in the bustling Mussorie
The hotel is a great stay given the price point as it lives up to the classification of a boutique hotel. The property is recently renovated and maintained. The views from valley room are great. Try avoiding the Garden facing rooms as the plus point is just a big balcony. Noise from the evening parties can spoil your peace or you have to shut the doors and enjoy inside only.
Response from Rahul Kaintura, Front office Executive on 20 Oct 2016
Thanks a lot sir for taking out time and writing to us. It is such feedback which help to us learn and improve. The Hotel is one of a kind in the entire world with a unique 360° panorama view of iced peaks which no one else can boast about. Our portion sized are the largest when compared to the competition, and the rates have to support that. Next time we could offer you a different meal plan which shall adhere to your customization level. Hope to see you soon. Thank you Rahul Kaintura Front Office Executive

8/10 Good

Preet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice family hotel at highest point in Mussoorie !
Dunsvirk is at the highest point in Mussoorie. Very picturesque. We lived in the Suite overlooking the valley towards the back of the hotel(#211). The room was magnificent with a spacious balcony/porch. One of the basic comforts that I felt missing was a bath tub. In terms of service, they did quite well and always with a smile. Again, one of the subtle needs that I think was strange to be missing in a hotel of this class was non-availability of an Iron Board in the hotel to iron clothes. The In-room dining is a little over priced knowing that the altitude of the hotel makes it hard for travellers to stroll out for dinner. The approach to the hotel is through the ever crowded Library Chowk that takes an eternity to get through - something that other travellers might like to consider but the view from the hotel is totally worth it. Overall, I loved the stay at Dunsvirk.
Response from General Manager on 20 Oct 2016
Thanks a lot for taking out time and writing to us. It is such feedback which help us learn and improve. The Hotel is one of a kind in the entire world with a unique 360° panoramic view of iced peaks which no one else can boast about. Sir the hotel is situated at the height of 7,000 feet above sea level. We have to follow Uttrakhand government's strict norms of Water consumption. We do not waste not even a single drop of water at our hotel as water is environmentally the most precious resource available to mankind. The location where we are situated is private forest estate,which is sensitive to environmental conservation. Therefore as an alternative we came with one of its world's first six feet deep plunge pool with an inbuilt Jacuzzi system. That provides the Luxury of gazing at the complete Doon valley from one point. Its a big hit with our frequent guests.Sincerely we applozie for the inconvenience caused to you, and we shall await your next visit soon. Warm Regards Rahul Kaintura Front Office Executive

6/10 Okay

GAGAN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced , not very friendly property
Property is fairly new. The housekeeping staff was not very friendly and hotels basic amnesties and quality of rooms was disappointing for the price .
Response from General Manager on 21 Oct 2016
Thanks a lot for taking out time and writing to us. Its such feedbacks which help us learn and improve. The Hotel is one of a kind in the entire world with a unique 360° panorama view of iced peaks which no one else can boast about. We sincerely apologize for the inconvenience cause to you but the room shall get dirty if the balcony sliders are left open. We shall take a note of it & i shall write to my project teams to signage there for future guests. We shall improvise ourselves & offer you the best servise next time Extra bed are available on Charge only as a guest Amenity. Thanks & Warm regards Rahul Kaintura Front Office Executive

6/10 Okay

Shankar., N

Liked: Staff & service, property conditions & facilities
The hotel is decent
The hotel is newly renovated with all modern amenities. Location is excellent with views of valley. The staffs are good and was quick in their response. definitely ok for staying with family. The food at restaurant is good but quite expensive, reason given being the location. One thing that needs attention is cleanliness. They hardly change the table covers/cutlery/ drinking glass in dining area - all of it was stained with the previous days food. Was surprised when they even had the forks and spoons stained and kept as fresh pieces in the table. Was able to figure out this since I took the same table for breakfast after the previous night dinner. The forks were having stains of tikka which was left over the previous night. The bathroom was fitted with all modern amenities but was stinking even after they cleaned twice. Room cleaning could be improved since it was dusty on the floors and the quilt was stained and I asked them to change it. But for this on cleaning and neatness, the hotel is good.
Response from Rahul Kaintura, Front Office Executive on 21 Oct 2016
Thanks a lot for taking out time and writing to us. It is such feedback which help us learn and improve. The Hotel is one of a kind in the entire world with a unique 360° panoramic view of iced peaks which no one else can boast about. Sir, the steward staff clearly informed you that it shall take five minutes for the table to get ready when people are traveling with kids. They tend to be more involved in leisure rather than following to what the service staff request. Since we tried to deliver you during the peak rush hours at the restaurant, you were not willing to wait such an incident happened. We shall soon improve ourselves to resolve it. Secondly, since the Hotel is highest one of a kind in the country. We have exhausted and heated electronic western cannot installed in all the rooms but it stops working if you put the master switch off. House Keeping Staff has clearly mentioned it in the stickers installed over the Master Switch. We shall take a note of it and offer you best of the services next time. Sir, we hope to see you soon. Thanks & Regards Rahul Kaintura Front Office Executive

8/10 Good

pem

Liked: Staff & service, property conditions & facilities, room comfort
The hotel was a wonderful surprise, great views and sitting areas. They rooms are great but they need to check them once prior to checking the guests in. Some corners were a bit dusty, nothing a little attention would not take care of. What would be great would be if they had a free shuttle from the hotel to the town area, the taxis charge too much when called up to the hotel for round trips.
Response from General Manager on 12 Oct 2016
Dear Guest Thank you for your comments regarding your recent experience with us. We appreciate your feedback, we have just completed our entire hotel renovation work that's why it is possibility some corners were a bit dusty,From our investigation into the facts of the incident you have mentioned, it appears that, indeed, mistakes were made, and I have taken the steps to make sure this will not happen again with our guests. Looking foreword for your next visit. Best Regards Prakash Singh +91-99972-88662 prakashsingh.dunsvirkcourt@gmail.com

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Room was very spacious and comfortable. Also very clean. The only thing was that it's quite remote. Also, pay attention when booking which room you book, because the garden view rooms don't have a nice view!
Stayed 2 nights in Nov 2019