Golf

Reviews of Mercure Caen Centre Port de Plaisance

4 out of 5
Mercure Caen Centre Port de Plaisance
1 Rue De Courtonne, CS 43086, Cedex 2, Caen, Calvados

Reviews

8.4

Very good

Rating 10 - Excellent. 217 out of 538 reviews" "
Rating 8 - Good. 220 out of 538 reviews" "
Rating 6 - Okay. 66 out of 538 reviews" "
Rating 4 - Poor. 23 out of 538 reviews" "
Rating 2 - Terrible. 12 out of 538 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Eduardo R.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Emma - La Reception on 15 Dec 2023
Eduardo,Merci pour votre excellente note !

10/10 Excellent

Connie

Stayed 1 night in Nov 2023
Response from Emma - La Reception on 8 Dec 2023
Merci pour cette excellente note !Au plaisir de vous accueillir de nouveau,

10/10 Excellent

Tom

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Emma - La Reception on 1 Oct 2023
Bonjour Tom, et un grand merci pour votre excellente note, au plaisir de accueillir de nouveau,Cordialement,

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff, hotel amenities, cleanliness
Stayed 2 nights in Sep 2023
Response from Emma - La Reception on 1 Oct 2023
Bonjour Stephen, Nous vous remercions pour ce très gentil commentaire ! Nous espérons pouvoir à nouveau vous accueillir,Belle journée,

8/10 Good

JAYNE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed the night before our early ferry back to the UK. The hotel was easy to find and we had good directions to the car park. The room was spacious and clean. It was a 5 min walk to some lovely restaurants.
Stayed 1 night in Sep 2023
Response from Emma - Front Office on 1 Oct 2023
Dear Jayne,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon,Sincerely,

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient catching the ferry the following day
Stayed 1 night in Sep 2023
Response from Pierre on 24 Sept 2023
Dear Chris. Thank you for your kind review. Best regards. Pierre - Front desk.

8/10 Good

Jeremy

Stayed 1 night in Sep 2023
Response from Pierre on 24 Sept 2023
Bonjour Jérémy et merci pour votre note. Au plaisir de vous revoir. Pierre - 1er de Réception.

10/10 Excellent

Stuart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our second time here. We only stay as an evening stop before our early morning ferry back to the UK. Find it clean, friendly and great value for money for two rooms for a family.
Stayed 1 night in Aug 2023
Response from Pierre on 4 Sept 2023
Dear Stuart. We're pleased to read that you enjoyed your stay with us, thank you for coming back ! Until next time - Pierre.

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice modern hotel right by the waterside and minutes walk into Caen centre and to the chateau. Would definitely use it again. Only negative was management allowing noisy work to be undertaken in the room above mine from 8am.
Stayed 1 night in Aug 2023
Response from The reception on 18 Aug 2023
All the team thanks you to take the time to evaluate us.Hope to see you again in our etablishment.Best regards,

8/10 Good

Gordon

Stayed 5 nights in Jul 2023
Response from La reception on 26 Aug 2023
Toute l'équipe vous remercie d'avoir pris le temps de nous évaluer. Au plaisir de vous revoir dans notre établissement.Bien cordialement,

10/10 Excellent

william

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and facility friendly staff
Stayed 1 night in Jul 2023
Response from Pierre on 12 Jul 2023
Dear William. Thank you for such a nice comment following your stay with us. We hope to see you again soon. Pierre - Front desk manager

10/10 Excellent

Mark

Stayed 1 night in Jun 2023
Response from David HUET Directeur-General Manager on 4 Jul 2023
Madame, Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central Hotel
WE would be happy to stay there again. The lady receptionist who we met on arrival was amazing and did everything to help us sort out a non connected problem
Stayed 1 night in Jun 2023
Response from Ibis / Mercure Team on 4 Jul 2023
Dear,Thank you for your review of our hotel.We are delighted that you enjoyed your stay and hope to welcome you again very soon.Please accept, Madam, Sir, our best regards.

10/10 Excellent

Sadie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location was great for us. Starting point for our WWII driving tour. Bars and restaurants within walking distance. Staff is friendly, on-site parking a plus if driving.
Stayed 2 nights in Jun 2023
Response from Ibis / Mercure Team on 4 Jul 2023
Dear,Thank you for your review of our hotel.We are delighted that you enjoyed your stay and hope to welcome you again very soon.Please accept, Madam, Sir, our best regards.

10/10 Excellent

Andrew

Stayed 1 night in Jun 2023
Response from Pierre on 24 Jun 2023
Dear Andrew. Thank you for your review following your stay wit us. Kindest regards. Pierre.

10/10 Excellent

Sian

Stayed 1 night in May 2023
Response from La reception on 12 Jun 2023
Nous sommes ravi d'apprendre que votre séjour dans notre établissement c'est bien passé.Au plaisir de vous revoir.

6/10 Okay

Yury, Langhorne

Travelled with partner
Disliked: Property conditions & facilities
I do not recommend this hotel.
Stayed 2 nights in May 2023
Response from Pierre - 1er de Réception on 3 Jun 2023
Dear Yury. Sorry that your experience with us didn't meet your expectations. Do not hesitate to reach out to let us know what could be improved. Regards.

10/10 Excellent

Veselin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the port and within short walking distance to food & drink, castle, centre etc
Stayed 1 night in Apr 2023
Response from Pierre on 6 May 2023
Good afternoon and thank you for such a positive review. We hope to see you again soon ! Best regards.

10/10 Excellent

Wai Lim

Stayed 1 night in Jan 2023
Response from Pierre on 1 Mar 2023
Bonjour Wai Lim. Merci beaucoup pour votre note suite à votre séjour parmi nous. Au plaisir de vous accueillir de nouveau. Pierre - 1er de Réception.

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely pleasant and helpful. Very good location near restaurants and shopping.

8/10 Good

Carl, mercer island

Business traveller, Travelled with partner
Liked: Staff & service
right in heart of city plaza surrounded by restaurants and end if harbor. doing renovation so things a but messy. very nice rooms, shower requires you to lean into edge if bathtub to be fully under water.
Stayed 1 night in Oct 2022

10/10 Excellent

rod

Travelled with partner
The location was great close to everything
Stayed 2 nights in Sep 2022

8/10 Good

laurie l

Stayed 1 night in Sep 2022

10/10 Excellent

RICHARD

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent parking room and staff
Stayed 1 night in Sep 2022

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walkable to restaurants, shopping and 3 historic sites (re: buildings circa 1066 from William the Conqueror). There is also a convenient parking garage at a reasonable price(. About 1 mile from the train station, also walkable.
Stayed 6 nights in Jul 2022

8/10 Good

Paula

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 1 night in Jul 2022

8/10 Good

Astrid

Liked: Cleanliness, staff & service, room comfort
Needs modernising
Stayed 2 nights in Jun 2022

8/10 Good

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is on a marina and the area is charming.
Stayed 2 nights in May 2022

10/10 Excellent

Douglas J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Everyone was very nice and extremely helpful, I couldn’t ask for a better People to deal with
Stayed 1 night in May 2022

10/10 Excellent

Taylor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy parking and love the area. Beautiful hotel.
Stayed 2 nights in Mar 2022

10/10 Excellent

Jan

Stayed 2 nights in Oct 2021

8/10 Good

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Paul, seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, spacious and clean rooms. Hard to shower without leaking water onto the floor.
Stayed 2 nights in Oct 2019

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful welcoming staff. Very clean and modern. Great location for town centre.
Stayed 4 nights in Oct 2019

10/10 Excellent

Melanie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to stay- great location
Great place to stay with friendly staff, nice bar, and wonderful breakfast!
Stayed 6 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Parking near the hotel is very limited.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean, yge staff helpful, and nicely located
Stayed 1 night in Sep 2019

6/10 Okay

Craig

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Bed was uncomfortable.... older mattress, sagging in middle
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was located heart of Caen. They had their own parking which you need. Parking on the street is limited. The staff was friendly and helpful. The breakfast buffet was plentiful and had good upscale variety. It is far better then the typical continental breakfast in the USA. The room was comfortable and the mattress was firm and comfortable. Had a good shower.
Stayed 1 night in Sep 2019

10/10 Excellent

Eliahu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel, centrally situated, wonderful service, spacious and easy to use hotel parking
Stayed 4 nights in Aug 2019

6/10 Okay

Karl

Disliked: Property conditions & facilities
Not as shown in the picture
Hotel in need of modernisation very dated and the pictures displayed on the internet very misleading
Stayed 1 night in Aug 2019

6/10 Okay

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No frills, but no complaints.
This is a nice, basic hotel in Caen. The rooms are small, but clean. The location is great - right across the street from the Sunday market and lots of restaurants, and it’s an easy walk to the castle.
Stayed 2 nights in Aug 2019

10/10 Excellent

Expedia

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2019

10/10 Excellent

Sandra, Arlington, VA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, quiet, comfortable bed and friendly staff. Very convenient to shops and restaurants.
Stayed 1 night in Jul 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019