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"Upon arrival, the staff were not particularly friendly or helpful, and we were not greeted or made to feel welcome at reception. While the property is very clean, it feels quite dated and in need of an upgrade. The furniture and curtains, in particular, give the impression that little has been updated since the 1980s."

"The views are amazing, you forget you are close to the city. The service was great. Ver friendly and helpful staff. The food was delicious and the Valentine’s dinner performance by the saxophonist was amazing. The rooms might need to be upgraded soon. Towels were a bit hard. But we then upgraded to the executive suites and that side everything was great"

"Spotless Room, Mary - Jane + Security (Staff) - Value for money Restaurant tasty meals, Comfortable rooms and amenities "

"Staff was great. Pool very nice and welcome on a very hot day. Only a couple of suggestions: 1. Maybe a TV in the rooms for nights as there is nothing at all to do. So the evenings become a little boring. 2. A Tiki bar, or even an honesty bar at the pool with limited drinks and snacks. Would be a great idea. "

"There is never anything wrong at Ruah.. their facilities are outstanding.. we love it there.. I did have a complaint with hotels.com facilitating payment.."

"Staff very friendly and helpful"

"The room was in a good condition but the units we occupied need updating. In addition the phone didn’t work and there was no lotion in the room. "

" Convenient,clean,friendly staff and extremely accommodating with extending your stay and variation of food and drink choices. "

"We loved our stay at Mongena. Our 4 year old daughter loved having zebras and impalas walking around the lodge. The game drives were amazing, the guides were knowledgeable and very friendly. "