The check in process was incredibly easy! The team took us around showing us all our amenities and made the check in process so simple. We even got to check in early! The room was clean and ready with all the things we needed. My only issue with the rooms were the bedspreads. Very old and seemed dirty. I went out and bought my own and sent it home so we didn’t have to use it. I had read on recent reviews that the bedspreads needed updated, so I assumed this would have been taken care of. I hope they do change them soon. Everything thing else in the room was perfect for us. Towels are available, starter kit for the kitchen, and we truly enjoyed the full doors that open to the balcony. Having our coffee with the view was perfect. The kids loved the tennis court and basketball court. It seems like things are slowly getting update from the hurricanes. We had easy access to the beach and even a locker in the parking garage to keep things that were sandy, so they didn’t go up to the room. Another issue we had was you are only given two sets of keys. You are locked in the building and out of the building so you have to have the fab to get in and out, which was difficult with us needing one more set for ease. The hot tub was drained on our first day with a crew replacing all of the tile. I understand a contractor comes when they come, but I wish I would have been told. The other issue we had is the whole place only had one working elevator that was not quick speed.