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Reviews of Hawthorn Suites by Wyndham Miamisburg/Dayton Mall South

3 out of 5
Hawthorn Suites by Wyndham Miamisburg/Dayton Mall South
155 Prestige Place, Miamisburg, OH

Reviews

6.0
Rating 10 - Excellent. 149 out of 1001 reviews" "
Rating 8 - Good. 221 out of 1001 reviews" "
Rating 6 - Okay. 231 out of 1001 reviews" "
Rating 4 - Poor. 185 out of 1001 reviews" "
Rating 2 - Terrible. 215 out of 1001 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

5.2/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

David

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nice set up. But, a complete dump because the owner sold and closing the place in 4 days.
Stayed 1 night in May 2022

2/10 Terrible

william

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2022

2/10 Terrible

Samantha

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was not kept well and very dirty
Stayed 1 night in Apr 2022

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Totally Dissatisfied! Beyond words!
When we checked out, I was glad to hear that the Suites was closing within a month. This was undoubtedly the worst facility that we have ever stayed in. The room was in horrible shape from a maintenance standpoint; the chair was impossible to find comfort in; there very few plates or silverware for eating in; several lights were out; there was no clearning service - we stayed four nights.. The advertised breakfast was a carry-out bag of some sort. Because of so many activities occurring in the Dayton areas, there were no other close alternatives. The folks manning the front desk were friendly and polite. It was obvious that maintenance had been neglected for years.
Stayed 4 nights in Apr 2022

6/10 Okay

Lawrence

Business traveller
Disliked: Cleanliness, property conditions & facilities
Needs a lot of work
The rooms have seen better days. Walls patched(poorly), dirty floors. Faucets drips, bad lighting several non working outlets.
Stayed 4 nights in Apr 2022

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep driving
The nastiest hotel I’ve ever walked into.
Stayed 1 night in Apr 2022

2/10 Terrible

Elizabeth

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Plse shut me down
It was the most horible experience ive had in many years. That place should not carry the wyham name. The place need to b condemed and regrouped.
Stayed 3 nights in Apr 2022

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed!
Place is very old and badly needs an update. Shower drain is clogged, toilet paper dispenser is broken, and double security lock is also broken. Room smells of old cigarette smoke. This hotel is very disappointing.
Stayed 2 nights in Apr 2022

4/10 Poor

Michael

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
It didn’t seem like the place had been clean before we got there, the placed was in disrepair and there was water damage in the bathroom from above, mold and mildrew were present.
Stayed 1 night in Apr 2022

4/10 Poor

Chris

Stayed 1 night in Apr 2022

2/10 Terrible

shelba

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just awful! Unsafe and a fire trap!
There isn't a low enough score for this hotel. How do I begin? The smoke detector was pulled from the ceiling and sitting in the closet. The lock on the door was broken. There was an exposed power socket. The room smelled like smoke. The closet door was broken. I was staying there with my child and was mortified for his safety and the disgusting room. I will be filing a report with the fire marshall and I want my money back!
Broken lock
Smoke Detector not attached
In closet.
Exposed outlet
Stayed 1 night in Apr 2022

6/10 Okay

THOMAS

Disliked: Property conditions & facilities
The grab 'n go breakfast was not very good. The room appeared to be very old and there weren't any dishes in the kitchen. The tv was not convenient to watching from bed. The furnace ran constantly. The bathroom fan sounded like an airplane when we turned it on.
Stayed 2 nights in Apr 2022

2/10 Terrible

Angela

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was raggedy with damaged cabinets and exposed pipes in the bathroom area. The bathroom door scrapes against the toilet when you try to close it. There was a huge stain on the wall and on the curtain. The stove top was filthy and there was rotting material under the kitchen sink. The night manager was EXTREMELY rude and scary. I did not feel safe.
Stayed 1 night in Mar 2022

10/10 Excellent

Richard

Stayed 5 nights in Mar 2022

2/10 Terrible

Wesley

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

6/10 Okay

Robert

Travelled with family
Disliked: Property conditions & facilities
Older apartments retro fitted for hotel accommodations. Bare necessities. No continental breakfast.
Stayed 2 nights in Mar 2022

2/10 Terrible

Gary

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property is trash. I’ve stayed at many Hawthorne Suites before and they were great as t. First room had no lamps, the stove was filthy and it smelled like a heavy smoker used the room. Moved to another room and the curtain between the bedroom and living room was gone and the hardware was damaged. There wasn’t any drinking glasses in the room and the room was filthy. It had not been vacuumed in quite some time. There was no handicap parking near the buildings and there was no breakfast or coffee. All in all I would never recommend this dump way overpaid for this stay
Stayed 2 nights in Mar 2022

2/10 Terrible

Jessica

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a completely neglected dump. Our room reeked of musty smoke and had filthy floors when we checked in. We stayed 4 nights & never saw housekeeping. The smell seeped into all our clothes, luggage, & skin! They pick up garbage outside your room every few days, I suppose. Ants all over the bathroom floor. Holes in walls. Graffiti on the art. Toilet paper roll broken off. Wires popping out of ceiling. Broken lampshades. Musty, dirty furniture. Disgusting, dirty cabinets that were falling apart. Filth on walls, doors, trim. Extremely dated appliances. No supplies in kitchen (pot, pan, silverware, etc). Even if supplied wouldn't have dreamed of using them. Only decent thing was good water pressure in the shower & clean sheets & towels. The room could not have been up to code. We left with sore throats, & my husband's dog & cat allergies flared up - possible animal dander too.
Stayed 4 nights in Mar 2022

2/10 Terrible

Thomas

Disliked: Cleanliness, property conditions & facilities
Bad experience
Will not stay
Stayed 1 night in Mar 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Never again.
Room was extremely dirty. Carpet was frayed around the edges, and a couple spots worn through. Random socks on floor, in a couple spots, needle on bathroom counter. Toilet paper dispenser ripped out of wall. Rotted/moldy kitchen cabinets under sink- doors falling off. Stayed a couple nights- only slept there. Beds ok- stained/burn holes in sheets.
Stayed 3 nights in Mar 2022

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service
Bathroom needs painted and tv was not ver bright. Bed was great!
Stayed 1 night in Mar 2022
Response from Amber on 8 Mar 2022
Thanks for your feedback! I have passed your concerns on to our maintenance department. We hope to see you again in the future.

2/10 Terrible

Katamra

Stayed 2 nights in Dec 2021
Response from Hotel Staff on 8 Mar 2022
Thanks for your feedback

4/10 Poor

Crystal

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Ughhh
Front desk was awesome! Room had dirty dishes in dishwasher and there were not towels due to no help, tiles in bathroom were broke, and outside was run sown
Stayed 1 night in Nov 2021

6/10 Okay

jeffrey

Stayed 1 night in Nov 2021

2/10 Terrible

Roger

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst property I have ever checked into. Surprised it is still a Expedia listing.
Stayed 2 nights in Nov 2021

4/10 Poor

Diane

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
No blankets, upstairs shower did not work, no dishes in kitchen, carpet strips broken exposing sharp metal
Stayed 1 night in Oct 2021

4/10 Poor

JENNIFER, Lovlend

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There was an unpleasant odor to the room including Marijuana, furniture and curtains were stained, the floor was sticky, there where no extra pillows (we had 2 for the 3 of us) I had to go to the front desk to get sheets for the pull out bed, voiced my concerns about the smell and stains. I didn’t ask for another room, but feel I should have been offered a different one. A continental Breakfast was advertised, but when we arrived we were informed it was a fruit cup, a chewy granola bar, and a juice box that was provided for breakfast. I was really disappointed with the property and our stay, but I guess you get what you pay for.
Stayed 1 night in Oct 2021

8/10 Good

Lillia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem was the heat didn't work
Stayed 2 nights in Oct 2021

4/10 Poor

Sharon R.

Disliked: Cleanliness
This place is grossly neglected, inside and out.
I would not recommend this place.
Stayed 2 nights in Oct 2021

4/10 Poor

Brittany

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was decent until we went into the bathroom. The bathroom has dirt in it and there were dishes in the dishwasher. It just looked like someone was still there.
Stayed 1 night in Oct 2021

8/10 Good

Sherita, DAYTON

Travelled with family
Liked: Amenities
Very spacious
Stayed 1 night in Aug 2021

2/10 Terrible

Josh

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad bad bad.
Absolutely the worst hotel I have ever stayed in. Even though it was a non smoking room it reeked so bad of smoke it smelled Lina group of people were currently chain smoking in the room. The floors were dirty to the point of being sticky. The door was black in all the major places it would have been touched. You could tell it had not been cleaned in months or more. The pellows smelled so bad like combo of smoke and Mildew. I would never stay on one of these again.
Stayed 2 nights in Oct 2021

2/10 Terrible

Jon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever.
I have never stayed at a dirtier, broken down hotel in 50 years of travel. The main reason for our stay there was we needed a full size refrigerator and freezer for medical necessity. Otherwise we would have been checked out in 15 minutes after arriving. Do not believe the picture ls or hotel site description.
Stayed 3 nights in Oct 2021

6/10 Okay

Breana

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ehhh...
Overall, my stay was okau, but the place was pretty disgusting. Clearly not cleaned well (sticky counters, food in the stove), cigarette burns in the couch and beds. The bathroom door hits the toilet. But the beds were comfy and the customer service was great.
Stayed 1 night in Oct 2021
Response from Amber on 11 Oct 2021
Thanks for your input. I will address your concerns with my staff, and we look forward to serving you again in the future.

8/10 Good

Todd

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Full kitchen in suite
Stayed 2 nights in Oct 2021
Response from Amber on 11 Oct 2021
Thank you for your business. We hope to see you again in the future.

2/10 Terrible

joshua

Stayed 1 night in Oct 2021
Response from Amber on 11 Oct 2021
Thanks for your feedback.

2/10 Terrible

Brittany

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This location was very dirty. There was no iron or ironing board. There was Mildew on the dining room chairs.
Stayed 1 night in Oct 2021
Response from Amber on 11 Oct 2021
Thanks for your feedback. We will be addressing your concerns.

10/10 Excellent

Marwan

Stayed 2 nights in Oct 2018

2/10 Terrible

Marilyn

Disliked: Cleanliness, property conditions & facilities, room comfort
Not Good
I asked for a refund due to the condition of the room. I would not recommend this facility to anyone.
Stayed 2 nights in Sep 2021

2/10 Terrible

Scott

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
After having made reservations months in advance they called to cancel my reservation 2 weeks prior. They were able to get a room of lesser value. Tub was full of standing dirty water- and I mean moldy disgusting dirty water. Everything was dirty including dishes and glassware. They had no blankets and one towel. Stay away!
Stayed 2 nights in Sep 2021

2/10 Terrible

Dawn

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never seen such a dirty run down place. We stayed two years ago and it was just ok then. We thought we would give them another chance. NEVER AGAIN. The floors were so dirty, they ruined a new pair of socks within minutes. The only reason we stayed the whole time is the money was not refundable. We could not afford to walk away from that amount of money and pay for another hotel.
Stayed 3 nights in Sep 2021

2/10 Terrible

Robert

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tub had mold, crumbling plaster in bathroom, bed looked unsanatery
Stayed 2 nights in Sep 2021

2/10 Terrible

Lacie

Stayed 3 nights in Sep 2021

2/10 Terrible

Melinda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2021

4/10 Poor

Timothy J

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Meets minimum standards
There was no breakfast buffet. The pool was closed. The room is in desperate need of renovation… The ceiling must have fallen in one spot with a sketchy patch up job. Smelled musty/smokey even though listed as non-smoking. Toilet flushed slow. Out of date appliances at least function. The doors locks worked, and the bed sheets were clean. The TV turned on. If you only need the bare minimum, it’s just that.
Stayed 1 night in Sep 2021

2/10 Terrible

Ben E.

Disliked: Cleanliness
Very dirty and in poor shape
Do not stay here
Stayed 2 nights in Sep 2021

2/10 Terrible

thomas

Stayed 1 night in Sep 2021

2/10 Terrible

Sean

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing it ran down and r room was dirty no blanket on the bed look like the wound fall if u got in it went to ask for a blanket and got threatened to get the cops call on me so I just left and went across the st and rented a real room I need my money back r it will go farther!
Stayed 1 night in Sep 2021

8/10 Good

Erica

Stayed 1 night in Sep 2021

2/10 Terrible

Matthew

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't stay here
Stayed 1 night in Sep 2021
Response from Amber on 7 Sept 2021
Thanks for your feedback. We'll be addressing your concerns.